Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX
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9.7 61 Reviews
  • Northlea Court Care Home, Cramlington
Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away.

The centre provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential and nursing care for those who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A range of activities are offered which can include sport sessions, pet therapy, local entertainers, monthly church services and day trips out to name a few.
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Care Provided by Northlea Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1305
  • Self-Funded Residential Dementia Care: from £1520
  • Self-Funded Nursing Care: from £1406
  • Self-Funded Nursing Dementia Care: from £1520

These prices are only a guideline, please contact Northlea Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sandra Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Northlea Court Care Home Reviews (61)

9.7

Northlea Court Care Home has a Review Score of 9.7 (9.665) out of 10, based on 17 reviews in the last 2 years.
Over all time Northlea Court Care Home has 61 reviews.

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Review from Linda H (Wife of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am completing this review on the basis of my experience visiting my husband. He has been a resident at Northlea Court for 4 years. He has dementia and is unable to complete this review himself. He is bed bound and requires nursing care. My overall experience of Northlea Court is extremely good. The
care of the care staff has remained constant during the time I've been visiting. This knowledgeable group of carers have experience which is reflected in their care of the residents.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Northlea Court Care Home

Thank you for letting us know how we are doing at Northlea Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a wonderful day.

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Review from Kevin D (Husband of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is really good and my wife is happy at the care home and all the staff are caring and friendly.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Northlea Court Care Home

Thank you! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Northlea Court Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again.

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Review from Andrew A (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Facilities are good. Staff very helpfull and caring. My mother is very happy here which is the best review you can have.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Northlea Court Care Home

Thank you for your feedback following your recent experience at Northlea Court Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day!

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Review from Kathy U (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam settled into her new home very quickly. The staff are kind and receptive to queries and concerns and have a good understanding of dementia. She has a lovely room but spends most of her time with the other residents in the lounge.
She's enjoyed activities and there are a few shops near where
we can go for a walk to get some fresh air and to buy or to have a look around.
We had one experience, not least my fault! I'm challenged by the changes my Mam has and not knowing what her normal is 'today'. She had lost something that the Mam i knew would have treasured. But things change, often and without reason. The staff at Northlea were supportive, professional and very kind and all was resolved quickly. This is both reassuring and welcome.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Northlea Court Care Home

Thank you for your positive feedback towards Northlea Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mam has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Christine S (Daughter of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our parents have both gone into Northlea Court Care Home, my sister and I accompanied them, all staff were very professional and very friendly to all of us. Our expirence overall was amazing.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Northlea Court Care Home

Thank you for your comments about your recent experience at Northlea Court Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Simon H (Son of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot stress enough just how good Northlea Court are. My mother was moved here in March 2025, at first I was worried as my mother has always lived at home and been very independant. But I needed not worry, as the staff have been amazing, always caring and going above and beyond to help no matter
what.
If like me and you are nervous about the care facility that will look after the most important person in the world to you, then you need not worry any more. Northlea will give you that necessary peace and assurance you need.
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Review from Robert C (Son of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Regards the 2nd stay my Mum had - the 1st being + for her. This time, I'd say, she was traumatised by the stay. Due to 1, possibly 2 people who made her feel very uncomfortable, and if I read her right made her feel like she was a hassle. The person was "in charge" of the ward. I don't know names/shifts.
I know she was traumatised as she has told all and sundry about her experience, from SS to the Memory Clinic, and us - until we know it by heart. I know, she should have told me and I would have dealt with it -100%. We were abroad she didn't want to burden us ,and what would her treatment be like then, from the individual ,once reprimanded - she asked?
I get it -some old people can be a "nuisance" for some carers, set in their ways,slow etc but ,when a person is paying top whack, as she was - better treatment is necessary!! She says she will not return, after this episode. Sad, as she had considered NLea as full time after her 1st visit. Some people in charge, on the ward, need a word?
Reply from Claire Cole, Marketing Assistant at Northlea Court Care Home

Thank you for your feedback. We're glad to hear your mother enjoyed her first stay at Northlea Court, but disappointed we were unable to live up to expectations on the second stay. Our home manager is very concerned about this issue, but without further detail, we are unable to identify a particular event when this occurred. We operate an open door policy and would welcome you to pop in to see our Home Manager. Please don't hesitate to get in touch.

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Review from N C (Nephew of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say thank you for the care that you gave my aunt in the last few months of her life before she passed away. The care she received was impeccable and could not be faulted. The food and facilities were second to none and my aunt particularly enjoyed seeing the hairdressers every week.
Naturally, she would have preferred to be at home but Northlea Court was the next best place and safest place for her to be. You gave her and her family comfort in looking after her. Would definitely recommend Northlea Court to others.
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Review from B S (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her last 10 months at this care home. The staff were so friendly and never made her feel like she was a bother. The rooms looked a bit tired but they were functional. The kitchen made sure everyone was well fed and offered to cook alternatives when her appetite was poor. In the last
few months, her care became more demanding and the carers looked after her with love and dignity. I spent a lot of time there, especially towards the end, and I was looked after as much as my mam. My only criticism is that they could do with more carers on duty in the daytime. A lot of the residents needed 2 carers at the same time to look after them, and they were rushed off their feet. I would certainly recommend this care home.
Reply from Maisie Lawrence, Marketing Assistant at Northlea Court Care Home

Thank you very much for sharing your positive experience at Northlea Court. We are truly sorry for your loss and extend our condolences to you and your family during this difficult time. Our team is dedicated to providing the highest quality of care, and we are glad to hear that your mother felt well cared for and never a bother. We also take pride in our food and dining services, ensuring that every meal is tailored to meet individual dietary needs while being enjoyable. We appreciate your feedback regarding staffing levels and will certainly take this into consideration. Thanks again, and please do not hesitate to reach out if there is anything more we can do to support you.

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Review from Robert G (Nephew of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt took up residence in Northlea Court midway through June having been discharged from the hospital after an eight-week stay. My aunt was in a very poor condition but the staff in the home did an excellent job of preparing for her arrival and on arrival making her feel wanted and special. The equipment
provided for lifting her and the air-blown mattress needed to stop bed sores was all new. The care and attention she received in the weeks leading to her death were second to none. From cleaners, carers, nursing staff, admin and managers they all went out of their way to ensure my aunt was comfortable and we the relatives superbly supported.
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Review from Susan L (Niece of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to shout out a big thank you to all the lovely kind, caring, patient and incredibly hard-working staff at Northlea Court Care Home. My uncle has been with you since end of February this year and has settled into his new life very quickly. He really enjoys being with people and participates
in the activities. With your help, he has gotten over a nasty chest infection and I can honestly say that knowing he is taken care of so well has been a great relief to me.
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Review from I P (Respite Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was treated with respect. Caring and helpful staff. Very good meals. Plenty of tea and coffee and juice. Attention to all my wishes. Friendly atmosphere.
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Review from Yvonne P (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed a short notice respite stay which the manager was able to facilitate quickly and without fuss. Upon arrival the staff were friendly and helpful and made mum feel welcome and safe.
The food was tasty and plentiful with a good variety of choice.
Rooms were clean and comfortable.
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Review from Helen B (Granddaughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Northlea. We celebrated my late grandma's 100th birthday on the 4th of May (she died on the 9th of December). We decided to keep what we had booked. We were welcomed like long-lost family and they made the day very special for us. The care my grandma received at Northlea
was nothing short of amazing and I would recommend it to anyone who will listen.
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Review from Eileen B (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident until she passed away in December. I can't speak more highly of the care she was given, particularly end-of-life. I returned today as we were having a small celebration on what would have been her 100th birthday. The welcome from all the staff was amazing. They don't have a high
turnover and it was like meeting up with old friends. I would recommend Northlea Court to anyone.
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Review from C T (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's been happy, well looked after and enjoying "banter" with the staff while staying in the area he's grown to love.
Staff have also listened without judgment to the complex and backstory to our very disconnect "family" saga, which has made my visits a lot more bearable, especially allowing and
making my "other" grumpy old man in.
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Review from Nancy L (Sister-in-law of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Northlea Home is very clean and the staff are very kind and helpful.
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Review from K W (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living in Northlea Court for around two years now and I continue to be pleased with the way she is given care and support by the staff who look after her. The time she has been a resident seems to have passed by so quickly, something that is probably the result of Mum being so happy
where she is and how this has subsequently helped me deal with the changes in her life since 2021. I am very grateful to all at Northlea Court for everything they have done and continue to do for my Mum.
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Review from Douglas B (Husband of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After taking care of my wife for so long, the time came when I had to put her into care.
She is now in Northlea Court Care Home and could not be in a better place.
I visit regularly, and from the management to the nursing staff, they are all so lovely and caring, they go out of their way to be helpful
in every sense.
My wife has settled in so well, and is really happy, which makes me feel very much at ease.
My gratitude goes out to everyone at Northlea, for taking care of my wife so well.
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Review from A N (Relative of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as one walks through the door of Northlea Court Care Home, you can feel the love. My relation is at end-of-life and the love, care and commitment from staff at all levels are excellent. Thank you so much.
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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Northlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Northlea Court Care Home is calculated as follows: ( (149 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 203 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northlea Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Sandra

Sandra Smith

Job Title: Home Manager at Northlea Court Care Home, Cramlington

Sandra qualified as a Registered General Nurse in 1994 and dived straight into the care sector. She has gained a wealth of knowledge from her various roles, including Deputy Manager and Home Manager. Sandra left the business for a year in 2011 before returning as a Home Manager: she has been in her current post at Northlea Court for 10 years. When not at work, Sandra enjoys making and decorating cakes, and her favourite summer hobby is visiting her caravan in Northumberland every weekend. Words of encouragement from Sandra for someone looking for the right care home would be: “Make sure you get a good feeling from the home and the team.”


“The staff at Northlea are very welcoming and will make you feel at home.”

Frequently Asked Questions about Northlea Court Care Home

What types of Care is Northlea Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northlea Court Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Northlea Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northlea Court Care Home to the centre of Cramlington?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northlea Court Care Home to verify any information. View our terms and conditions. Northlea Court Care Home has an Enhanced Service - more info.