Northlea Court Care Home

Brockwell Centre, Northumbrian Road, Cramlington NE23 1XX

Northlea Court Care Home is located in Cramlington and is convenient for shops, amenities, public transport and the A1(M). Manor Walks Shopping Centre is just one mile away.

The centre provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential and nursing care for those who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A range of activities are offered which can include sport sessions, pet therapy, local entertainers, monthly church services and day trips out to name a few.

Group: Four Seasons Health Care

Person in charge: Sandra Smith (Home Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Northlea Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Northlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Northlea Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.564 for Northlea Court Care Home is calculated as follows: ( (193 Excellents x 5) + (116 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 321 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for Northlea Court Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Northlea Court Care Home has a Review Score of 9.3 (9.264) from 27 Reviews


Average Ratings

  • Excellent
    17
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northlea Court Care Home?

  • Extremely LIKELY
    20
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Northlea Court Care Home

  • Resident / Service User
    8
  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

The care the staff provide is very good. They treat the residents as if they were their own family.

How likely would you be to recommend Northlea Court Care Home? Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Marketing at Northlea Court Care Home responded to this review on 15 May 2018:

Thank you for your comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

North Lea has been like a breath of fresh air, I spent several years working into and supporting care homes and I can honestly say I have not always been impressed.
Since Dad moved in to the home in September 2017 we have had nothing but good to say about the home. Communication is great when anything goes awry; if dad is unwell. Staff are always friendly and approachable, going the extra mile. They were so helpful when we needed to arrange an urgent transfer. We cannot say how grateful we are that Dad is being cared for here and doing so well. The staff from the efficient admin, all of the care and housekeeping staff, all the way to the Deputy and the Manager are all approachable and helpful on each occasion we have spoken to them. No criticism whatever.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Northlea Court Care Home responded to this review on 26 Apr 2018:

Thank you, Steven, for your comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Such a lovely care home with lovely staff. So attentive and geniune, a lovely place for my grandad and I wouldn’t want him anywhere else.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Northlea Court Care Home responded to this review on 26 Apr 2018:

Thank you, Bethany, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Northlea Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I am very well cared for and staff are kind and friendly.

How likely would you be to recommend Northlea Court Care Home? Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home responded to this review on 04 Sep 2017:

Thank you, Lorna, for your kind comments about your recent experience at Northlea Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day!

Thanks to the staff it's very pleasant.
It's a lovely airy home.
If I have a problem it's usually put right quickly.
My husband has had the best of nursing care and is very comfortable.
The staff here care for their residents 24/7.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home responded to this review on 01 Sep 2017:

Thank you for your comments about your recent experience at Northlea Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I would strongly recommend Northlea Court Care Home.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Northlea Court Care Home responded to this review on 24 Aug 2017:

Hello Elizabeth, thank you for taking the time to leave such a positive review for us at Northlea Court Care Home. We're happy we could meet your expectations and really appreciate the recommendation. Have a fantastic day!

Because I live about 170 miles away and visit my aunt at Northlea only about once a month, I do not have a proper view of how a typical day or week is spent there. All the residents I have seen upstairs appear well cared for, appropriately dressed, clean and well fed. My aunt's room is always clean and tidy, bed made, although her pictures and framed photos have still not been mounted on the wall, and some of the clothes are not hers. There are activities noted on a board and I have seen photographs of my aunt taking part in some of these.

My aunt settled in well (she has been there 9 months and 2 years in Beacon). She is calmer now and her hair is nicely cut and washed, a reflection of her calmer attitude.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

I think it is a lovely place to live in.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I've put good for food and drink and activities as my sister-in-law is not taking part at the moment, but from what I can see, everybody seems to be happy.
The best thing from my husband and my personal point is that my sister-in-law is safe and cared for. We have a full night sleep as she no longer rings us at night now she is settled.
Well done to all the staff at Northlea Court Care Home.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident for 3 months. During this time she has been looked after extremely well and the family are happy with her care and well-being. She is aged 94. Any concerns or queries we have raised were dealt with immediately and effectively.

All of the staff are professional, kind and courteous and nothing is too much trouble. Mum seems quite happy and content, not always easy!

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

This care home has and continues to provide excellent care for my mother.
Any queries are dealt with and updates as to her well-being are given on visiting arrival.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Room could sometimes be cleaner that it is, bedding and sides of the bed could sometimes be cleaner.
Staff are good, I don't know what residents get to eat.

How likely would you be to recommend Northlea Court Care Home? Likely

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Average Rating:   3.6 out of 5

Sandra Smith, Home Manager at Northlea Court Care Home responded to this review on 24 Apr 2017:

Thank you for your valuable feedback, I will review the cleaning schedule for your mum's room and ensure staff check on the bedding an bumpers throught the day.
Menus are displayed in the main reception area for all to view, however if you wish to know your mum's choices for any particular day please just ask a member of staff.
Once again thank you for your feedback

The management and staff are second to none for their care and commitment to the residents and their families.
The home is well looked after by the cleaners and maintenance staff.
The entertainment is ongoing every week and enjoyed by all.
Personal needs of residents are fully met.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has recently been transferred from another home due to closure. The move went very smoothly, and the staff have ensured her anxiety to be minimum. The manager has her finger on the pulse on all matters in the home, also retaining the staff (familiar to the residents) has been a very wise move. I've noticed how all of the residents from her previous home have settled well. The home has a very calm and homely feel, which helps to make residents families confident with their care.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A very homely and friendly care home. My mother moved here as a result of a former home closing down, the transition as seamless and she settled in immediately. The care quality is second to none and we feel confident and extremely comfortable that the care provided is very good. The staff are very friendly and attentive and I would have no hesitation in recommending Northlea Court to others.
the rooms/living areas are kept very clean and comfortable and there are always plenty of activities going on.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am happy and safe and its nice to feel wanted.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Since my mother went into Northlea Care Home we feel her health and well-being has improved. She is well cared for by all staff.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

It is second best from home.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Good and friendly everyone helpful.

How likely would you be to recommend Northlea Court Care Home? Likely

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Average Rating:   4.5 out of 5

The staff are great the home is very friendly.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

I am happy safe and contented the food is nice and nothing is a problem.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

After a massive stroke I placed my wife into Northlea Court Care Home. The home is clean, tidy and pleasant. She has a nice room and is warm and comfortable. The staff are kind and friendly and helpful. There are a number of activities provided by the staff.

How likely would you be to recommend Northlea Court Care Home? Likely

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Average Rating:   4.3 out of 5

Very happy and great staff.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My Wife has been a resident for over 3 years and 25/11 was our 20th Anniversary. A concert with drinks took place in the afternoon and was thoroughly enjoyed by all the residents present. It was a delight to see all the happy faces. I had been asked if I could stay till teatime but didn't know what for.

To our surprise a candlelit 3 course Chinese meal had been arranged. It took both of us back to years gone by before her illnesses. What excellent "undercover work".
Management, Care Staff, Activities and the Chefs were all involved and the only way I can describe their efforts is outstanding. Thanks to you all.

How likely would you be to recommend Northlea Court Care Home? Likely

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Average Rating:   4.8 out of 5

My auntie has been in this home for nearly four years and I am very pleased that she is such a caring, warm and humorous environment. The staff are friendly, attentive and treat the residents with dignity and love. I cannot praise this home highly enough when they continue to show such dedication in overworked and understaffed conditions.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Sandra Smith, Home Manager at Northlea Court Care Home responded to this review on 17 Sep 2015:

Thank you for taking the time to complete a review for Northlea Court. We appreciate everyone’s feedback and make sure we act upon it in the best way we can. I’m delighted to hear your kind words about Northlea Court and to see you would recommend us to others. If you’d like to discuss further the issues you have mentioned then I’d be happy to talk in more detail with you. Thank you again for your comments.

Staff and facilities are all good, room is kept clean, tidy and warm. Staff are always cheerful and helpful in all ways and at all times the meals are good.

How likely would you be to recommend Northlea Court Care Home? Likely

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Average Rating:   4 out of 5

Very happy with dad's care. Staff extremely good. Food excellent. Very happy with everything.

How likely would you be to recommend Northlea Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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