Bradshaw Manor Care Home

2 Chester Street, Rhyl LL18 3ER
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9.9 92 Reviews
  • Bradshaw Manor Care Home, Rhyl
Bradshaw Manor is a purpose-built home set in landscaped gardens adjacent to the main promenade in Rhyl.

The home provides 24-hour nursing care and support to older people. Bradshaw Manor also provides dedicated dementia care for people living with dementia, including Alzheimer’s disease.

The main town is within easy walking distance of the home and enjoys excellent public transport links with a bus stop right on the doorstep.

Bradshaw Manor is surrounded by a wealth of local attractions including the Rhyl Pavilion Theatre, the events arena and a lovely bowling green.

The home enjoys the best of both worlds in terms of its location with Chester just 30 minutes' drive away via the A55, and the beautiful Welsh countryside and the landscapes of the Conway Valley and Llandudno quite literally on their doorstep.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are subject to assessment. Private ,Local authority and CHC and FNC are accepted

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Elaine Coulton (Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (55)

Visiting

  • Bradshaw Manor invites visitors to the home. Please call to arrange a tour of facilities or to visit loved ones.

Parking

  • Parking is available on site.

Bradshaw Manor Care Home Reviews (92)

Total of 92, showing 41-60
9.9

Bradshaw Manor Care Home has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years. Over all time Bradshaw Manor Care Home has 92 reviews.

Overall Experience

  • 71
  • 18
  • 3
  • 0
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Date Published

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Review from Tony H (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited my mum and this was the first time we have visited her since her arrival in December 2020. The visit had to be done with a glass partition. The staff treated us very courteously and my mum seemed to be being well looked after. Despite not being able to hold mums hand or give her
a hug it was still lovely to see her and the staff did their best to ensure it was a lovely experience.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Bradshaw Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Stella T (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is a different person since he has been at Bradshaw Manor (3 months). We regularly see smiling photos of him on Facebook, engaged in an amazing range of activities. Living over 300 miles away, it is so important that we are confident in the support and care Dad receives and that there is good communication
between the home and family. Whatever team I need to speak to, from Admin to Care teams, I am always greeted with a friendly and welcoming voice and an instant connection between myself and Dad. Dad is fully engaged in life at Bradshaw Manor at the level he wants, with understanding and encouragement to participate, when he is ready. The carers on Memory Lane have built up a lovely relationship with him and it has been wonderful to see Dad responding to this gentle and supportive approach. Thank you to everyone who works at Bradshaw Manor for making it a place Dad is happy to be in.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Bradshaw Manor Care Home

Thank you for your review and kind words regarding the home. We are delighted that your Father has settled so well. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carole A (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy since coming to live in Memory Lane. She enjoys the wide range of activities on offer and has made lots of new friends. I've been very impressed with the care staff I have met and spoken to on the 'phone. I had the chance to visit Mum once in the garden which was safe and well organised.
I've received lots of photos while unable to visit. Sadly Dad passed away recently and the support Mum receives from the care staff is amazing. I appreciate the card and flowers I received from Bradshaw Manor. A very big thank you to you all.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments. I will ensure that they are forwarded on to the team.

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Review from Sue P (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad passed away but his care at Bradshaw Manor was excellent. The staff were always very professional, caring and approachable. There was good evidence of person-centered planning and lots of lovely photos of dad's participation in activities. I appreciated being sent a picture dad had painted
at Easter. Communication with the staff and manager was proactive. I think monthly reviews are excellent and helpful.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments, I will pass them on to the team.

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Review from R J (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely caring, always willing to help and attend to Mum with a smile on their faces. Care is excellent. I have no problems with the home. Well done everyone from domestic services, gardening through to carers and management.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments which I will pass on to all the team.

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Review from P B (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much appreciate the care my father receives from all the staff at Bradshaw Manor. They are very professional and kind.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you for your kind comments which I will pass onto the team.

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Review from Julie R (Daughter of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot thank all the staff at Bradshaw enough, for the care and attention given to Dad. The Christmas celebrations were lovely and included invitations for the family to all be involved. At such a difficult time, to be separated from dad, it made our Christmas special and much easier
to bear.
We are so lucky to have the love and support of all the staff, every day, and we can feel safe in the knowledge dad gets the best care possible. Thank you to you all.

Reply from Heidi Crompton, Senior General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments which I will pass on to the team.

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Review from Barbara H (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous, promenade location. The rooms are of adequate size and can be personalised according to taste.


They welcomed mum and have continued to care and look after her ever since.
I'm included every step of the way re: mum's care and encouraged to visit any time of the day or night without exception.
Mum

really enjoys the food and the chef turns out some gorgeous cakes and biscuits!


All the staff, including laundry and in-house domestics, are very well trained and genuinely caring and residents treated with great respect. The management team are on the ball and from my observations, I think it is an excellently run care home. Medical intervention is superb and I am kept up to speed at every turn.


I feel Bradshaw Manor excel themselves with activities, entertainment and events.
We, as a family, would have no hesitation whatsoever recommending Bradshaw Manor to anyone and feel very happy that mum is settled here. It certainly gives us peace of mind that she is safe and very well cared for.

Reply from Heidi Bradshaw, Senior General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments; I will pass these on to all the team.

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Review from Janet J (Friend of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to use this opportunity to express our gratitude for the excellent care our relative has received over the last three and a half years whilst on Memory Lane. There are many of the staff who have made her stay extra special and during her final few days the care by all was dignified and
exceptional. The care, compassion and support shown to the family during this period has been appreciated and will never be forgotten. In addition to the care team we have always found all members of the wider support team involved in the day to day running of the home to be welcoming and professional.

Reply from Heidi Bradshaw, Senior General Manager at Bradshaw Manor Care Home

Thank you for your lovely kind words, I will make sure these are passed on to the team.

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Review from Peter H (Husband of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole of the property is in spotless condition. As soon as you walk in the foyer you get the impression that it is a well-run establishment and everybody knows what is required of them. The staff are always respectful and there if you have any pressing questions. You get the impression that all
the staff enjoy working in the environment and it shows with the way they go round their tasks.

Reply from Heidi Bradshaw, Senior General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments which I will pass on to all the team. Many Thanks.

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Review from Michael L (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is well cared for by all the staff at Bradshaw Manor. My Mums needs are well met by the care staff. Mum enjoys all the activities.

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Review from Julia J (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so blessed that my mum is in Bradshaw Manor, peace of mind, excellent care and attention and nursing delivered with pleasant, professional way with humour dignity and friendship.

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments, they are much appreciated.

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Review from Helen S (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away this week. The staff treated her with absolute care and dignity. They accommodated me in the time that I needed to sped with Mum. The care and consideration shown to me was faultless.

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you for your lovely kind words, your mum was well thought of in the home, as are you and your family. We were all saddened by the passing of your mum as she was such an amazing character. We hope to remain in touch.

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Review from N F (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care and communication with the home management is good. My only concerns are with the availability of staff and the cleanliness of communal areas. Phoning the Memory Lane unit to speak to my mother is a bit hit and miss as to whether the phone is answered!

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you for your comments, I am at present addressing the concerns you have raised and will contact you shortly to update and review all concerns.

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Review from Angela R (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home Bradshaw Manor a pleasant home and if and when I need to go to a home I myself wouldn't mind being a resident there. That says it all. Many Thanks.

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you for your kind words, they are much appreciated.

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Review from John R (Husband of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are well cared for, medical assists as required.
Much better looked after than at hospital or at home.

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you for your positive feedback, your comments are much appreciated and welcomed by all.

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Review from Timothy B (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the home are caring and dedicated to giving residents the best possible care they can. They are always polite, considerate and treat residents with dignity and courtesy. The activities available to residents are varied and target the needs of residents. Family members of residents are well
informed and the monthly care reviews are much appreciated.

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you for your feedback, currently all areas are being addressed.

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Review from P L (Wife of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very clean and warm, pleasant and welcoming atmosphere. Staff are always cheerful and helpful and have a caring attitude towards the residents. Staff are always willing to have some fun and banter, which is important to have a light-hearted atmosphere. The decor is lovely and bright and airy
and rooms are always spotless. Residents are well dressed and tidy. Excellent food and superb activity programme. Just brilliant.

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you kindly for your comments, the residents are our highest priority the team and I like to pride ourselves on being one big family making sure residents needs are met in every aspect.

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Review from M L (Sister-in-law of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my brother-in-law received, he was very happy and well cared for at Bradshaw Manor before he sadly passed away. Thank you to all the staff who cared for him so well.

Reply from Kerry Vancorler, General Manager at Bradshaw Manor Care Home

Thank you for your lovely comments, they are much appreciated, it was a pleasure to look after your relative.

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Review from Michaela T (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect my father is given are wonderful and he is really happy in the home and adores all the staff.

Reply from K Vancorler, General Manager at Bradshaw Manor Care Home

Thank you so much for your comments, we really appreciate your kind words and it is a pleasure caring for your relative.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Bradshaw Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Bradshaw Manor Care Home is calculated as follows: ( (200 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 222 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bradshaw Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (7)

Meet the Team (1)

Aimee

Aimee Jones

Job Title: Assistant General Manager

Joined: 2015

Aimee began her career in the hospitality sector working as a lead receptionist and then an events/wedding planner. She enjoyed a variety of other roles before settling on home care and supporting those in the community.


Aimee joined Bradshaw Manor in 2015 starting off as a bank care assistant before becoming permanent. She then moved in to the role as receptionist followed by home administrator. She was recently promoted in to her current role as assistant General Manager.


Aimee loves working at Bradshaw Manor, she says she loves being able to make a difference every day to those who live in the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bradshaw Manor Care Home to verify any information. View our terms and conditions. Bradshaw Manor Care Home has an Enhanced Service - more info.