Cartref y Borth Care Home

Betws Road, Llanrwst LL26 0HE
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9.4 25 Reviews
  • Cartref y Borth Care Home, Llanrwst
Cartref Y Borth is located amidst the beautiful landscapes of Conwy Valley, as part of the pleasant market town of Llanrwst.

The home's professional team of carers are highly-skilled and experienced in delivering effective residential care solutions, contributing to all area's of individuals' health, well-being and lifestyle.

Residents enjoy a regular activities programme and in-house entertainments provided so they feel at home, while also having access to other health experts and therapists who regularly visit the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Kerry Black (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (0)

Cartref y Borth Care Home Reviews (25)

9.4

Cartref y Borth Care Home has a Review Score of 9.4 (9.359) out of 10, based on 12 reviews in the last 2 years.
Over all time Cartref y Borth Care Home has 25 reviews.

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Date Published
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Reviewer Connection to Cartref y Borth Care Home
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Total of 25, showing 1-20
Review from M J (Friend of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall view of Cartref y Borth Care Home is mostly satisfactory, considering the workload on their staff and availability. Staff care is excellent under their circumstances. Activities could be improved, but once again, I understand how difficult it can be with limited resources.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your review and valuable feedback, this will be passed to our Cartref Y Borth team.

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Review from Yvonne S (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All I can say is all good. All staff is very good. Have lovely food there. Very friendly staff. Lovely and clean and the bedroom. Thank you.
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Review from E O (Friend of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit from time to time. It looks a very comfortable home. I have not experienced any activities. The staff are very welcoming.
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Review from N J (Son of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely review and excellent scores, your feedback will be passed to all the team at Cartref Y Borth.

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Review from S J (Granddaughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home kept very clean and tidy, staff all friendly, helpful and compassionate. Attention to detail is paramount wouldn't want my nan anywhere else. Always a calm and inviting atmosphere, Nan is happy so we are happy.
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Review from M D (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care given to my Mother since she has been a resident here.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely feedback and review, this will be passed on to all of our team.

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Review from M L (Friend of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited our elderly resident four times since she was admitted before Christmas 2023.
I have myself been treated with respect and observed all residents being treated with dignity and respect and given any support required.
The staff are friendly and the building is clean and warm.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely review and feedback that will be passed on to our team.

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Review from Dawn F (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Cartref y Borth Nursing Home for over 4 months now and I am very pleased with the care provided by staff and management, they are all so friendly, kind, and caring, which gives me peace of mind. My mother's health has improved during her stay and she has regained some
of the weight she lost. Communication is very good and I am kept informed.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your very lovely review of our home and team. We are pleased to hear about your mother's improvement and will pass your positive comments to all the team. Diolch am eich adolygiad hyfryd o'n cartref a'n tm. Rydym yn falch iawn o glywed am welliant eich mam a byddwn yn trosglwyddo'ch sylwadau cadarnhaol i'r tm cyfan.

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Review from G W (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled well in Catref Y Borth. It is reassuring to know that she is cared for so well by the friendly and professional staff at all levels. I receive regular telephone updates and am included in clinical reviews and decision-making.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely review about your experience with Cartref Y Borth, we will pass your positive feedback to the team. Diolch am eich adolygiad hyfryd am eich profiad gyda Cartref Y Borth, byddwn yn trosglwyddo'ch adborth cadarnhaol i'r tm cyfan.

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Review from Anne R (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’m grateful for the care my Mother is given at Cartref Y Borth. The staff gives us feedback on her routines and keeps us informed of any of her medical/behavioral changes. Mam’s health, including her eating habits, has improved since she moved to Cartref Y Borth, it is her safe and happy place.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely review and kind words about our team and home. Diolch i chi am eich adolygiad hyfryd a geiriau caredig am ein tm a'n cartref.

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Review from C H (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after and seems very happy. I feel that she is very safe in Cartref y Borth Nursing Home and seems to be eating well. I am very happy with the care they provide.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your fantastic review and wonderful feedback; this will be passed on to all the Cartref Y Borth team.

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Review from Sharon W (Sister of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was very well cared for during her stay at Cartref Y Borth, when she became very poorly she received the upmost loving care in a very dignified manner until the very end. It was a great comfort to our family to know she was looked after in such a loving and caring way by all staff and the
manager.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

We are very sorry for your loss and thank you for your lovely feedback, your comments and review will be shared with the team.

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Review from A J (Wife of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we are extremely happy that the management and staff have succeeded in offering a secure and happy environment in these difficult and challenging times. The regular staff are highly professional, caring and competent. Sadly the excellent activities coordinator has not been replaced.
Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely words and feedback about our Cartref y Borth team, we are currently looking to replace our fantastic coordinator and hopefully will have this role filled soon.

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Review from Yvonne R (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Cartref-y-Borth for 2 years. She has received excellent care. I have been extremely grateful to the care team during Covid. They have worked very hard to keep their residents safe. My mother always states that the staff have been very good. Visiting has been very limited understandably,
but they are facilitated with residents' safety in mind. Thank you for all your hard work during an extremely difficult year.
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Review from L R (Daughter of Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During last year I haven't been to see mum very often, when I did she seemed happy and content. She would certainly show her feelings if she had any issues with the home. Every time I've phoned to know how she is the staff have been polite and helpful.
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Review from O B (Sister of Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a friendly atmosphere in the home. All the residents seem happy in their environment.
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Review from G J (Daughter of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well looked after at Cartref Y Borth. Both her physical wellbeing and her mental health have improved to a great extent since becoming a resident. The staff are friendly and caring and the food is great. Mum has an excellent view from her room but prefers to stay downstairs with the
other residents during the day.
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Review from Carol S (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems very settled, she suffers from dementia so being with residents she knows is also a big help. She enjoys the food and the staff have gone out of their way to make sure she is happy and content.
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Review from D J (Great-grandson of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has not been here long but she is happy. Staff are lovely.
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Review from N S (Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy and no issues. Cartref y Borth feels like my home. Staff very good and caring.
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Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Cartref y Borth Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.359 for Cartref y Borth Care Home is calculated as follows: ( (62 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 131 Ratings = 4.359
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cartref y Borth Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Kerry Black

Job Title: Home Manager Joined: 2015

Kerry has worked in Cartref Y Borth since 2015
Qualified with her Level 5 diploma in 2022


Mae Kerry wedi gweithio yng Nghatref y Borth ers 2015
Cymhwyso gyda'i diploma lefel 5 yn 2022

Frequently Asked Questions about Cartref y Borth Care Home

What types of Care is Cartref y Borth Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cartref y Borth Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Cartref y Borth Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cartref y Borth Care Home to the centre of Llanrwst?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cartref y Borth Care Home to verify any information. View our terms and conditions. Cartref y Borth Care Home has an Enhanced Service - more info.