Cartref Annwyl-Fan Care Home

Woodlands Park, Colonel Road, Betws, Ammanford SA18 2HW

Cartref Annwyl Fan Care Home is a popular care home set in a beautiful rural location on the outskirts of Betws, Ammanford, and is easily accessible by public transport.

The purpose-built home is tastefully decorated to create a warm and homely environment for the residents, while the dedicated care team provide the highest standard of relationship-centred care.

Call in and meet the team today!

Group: Hallmark Care Homes

Person in charge: Deborah Wellington (General Manager)

Local Authority / Social Services: Carmarthenshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 60

Shared Rooms: 5

Rooms with ensuite WC: 30

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Cartref Annwyl-Fan Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.5 (maximum of 10) for Cartref Annwyl-Fan Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Cartref Annwyl-Fan Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.724 for Cartref Annwyl-Fan Care Home is calculated as follows: ( (183 Excellents x 5) + (46 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 239 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.786 Points relating to the number of positive Reviews for Cartref Annwyl-Fan Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 11 Reviews ÷ 14 Target = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Cartref Annwyl-Fan Care Home has a Review Score of 9.5 (9.510) from 20 Reviews


Average Ratings

  • Excellent
    17
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cartref Annwyl-Fan Care Home?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cartref Annwyl-Fan Care Home

  • Daughter of Resident/Service User
    7
  • Niece of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

I am so pleased to have found a home for my husband which is almost tailor-made for him. After having been in the hospital for 4 months he has improved enormously. He is allowed to live his life the way he wants to, it's almost home from home. Thanks, Cartref Annwyl-Fan Care Home for all the carers and management for your kindness and care.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My grandmother had been a resident of Cartref Annwyl-Fan Care Home for almost a year when she passed away. The care and support my nan had during her time in the residential home was excellent and the staff went above and beyond my expectations. If any issues did come up they were dealt with and resolved quickly.

I would recommend this home to anyone and I can honestly say not only did they care for my nan but they also offered me support and advice along the way.

Thank you x

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother spent 4 years at Mountain View in Cartref Annwyl-Fan and during her stay the staff, including carers, cooks and cleaners showed my mother the utmost respect, compassion, patience, humour and professionalism during her stay until she unfortunately passed away. As a family, we were always made to feel welcome and were always involved and informed of any decisions made regarding her health and well-being, especially towards the end.

The staff at Mountain View (Dementia Care) truly are a credit to the caring profession.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been at Annwyl-Fan for 18months. She has settled well and is happy. The care and compassion shown to residents is exceptional. They are treated as one big family, they experience days out, a variety of activities including visiting artists. My mother always looks presentable and has her hair and nails done weekly.
All staff and management are welcoming and approachable. During a recent residents meeting, residents and family members were encouraged to discuss any issues that arose.
The home displays a 5-star rating and the excellent food provided is a testament to this.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at the care home are very good with my aunt. When my aunt got ill, the home did not let me know. I visit every Sunday but can get a taxi if I need to get there at any time to see her as I have to walk with a walker.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Likely

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Average Rating:   3.7 out of 5

Ruth Elvins, General Manager at Cartref Annwyl-Fan Care Home responded to this review on 17 Nov 2017:

Thank you for your feedback. I will arrange to speak with you about the issues you have mentioned.

My mother has been a resident for over three years. I am in total awe of the caregivers who remain friendly, diligent and very caring with my mum who has become more and more difficult as she progresses and regresses in the dementia journey.
We always find her clean and tidy, well fed and fruit juice always available to her.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found, since living here that all the staff have been very caring and helpful. My husband and I have been very happy here until he passed away, but the staff have been wonderful to me since then.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ruth Elvins, General Manager at Cartref Annwyl-Fan Care Home responded to this review on 23 Aug 2017:

Thank you for your comments. We are glad you are happy living at Cartref Annwyl-Fan.

Staff are very good with clients. Good quality food.

Entertainment is very good. Furniture is modern and has that homely look. Good standards.

Young staff, some very willing with the elderly.

Very good standards for a care home.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Likely

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Average Rating:   4.8 out of 5

My mother-in-law has been very well looked after and is very happy with her room and the staff are so nice and she loves the food!

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has recently been admitted to Annwyl Fan. I cannot praise the staff over my mother's admission, and settling in, enough. They have made a difficult time for us a pleasure. The standard of care from a well-trained staff is outstanding. The home itself is well run with a very capable staff. The rooms are comfortable and clean. As a family we are delighted.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

When we first visited Cartref Annwyl-Fan, we were given a full tour of the facilities by the manager. We were very satisfied with all of the facilities and the staff appeared friendly and helpful. My aunt became a resident and was provided with excellent care.
This care home put the residents’ welfare at the forefront of everything they do, spending time with them arranging trips and enrichment activities.
We visited unannounced at various times of the day and always found my aunt clean and well dressed, with her hair neatly arranged and even, on occasion, fresh sparkly nail varnish.
When my aunt sadly became unwell the carers kept us informed of her unfortunately deteriorating condition. On the evening she passed away her primary carer telephoned to advise us and offer commiserations and more. She was very obviously upset at my aunts passing and even stayed with her throughout the night when it occurred.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ver clean and tidy home. My mother had excellent care for the seven years she was there. couldn't have wished for better. The staff are very kind and helpful at all times. Highly recommend the home to everyone.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The care of Mum was excellent in her last few weeks. She had a good 7 years of care from all the staff. Good to know them very well. Mum always gave birthday cards to everyone. She was loved by all.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

I would definitely recommend this care home. My gran has lived there for nearly 2 years now and she loves her life there. She gets well looked after if she's not feeling well ever, has good healthy meals, and she enjoys all the fun things that they do for entertainment there.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law has been a resident of Cartref Annwyl Fan for nearly two years now. Before she moved in, she had a loving home life with my father-in-law who was her carer, but other than family she would only see some friends once a week at an OAP club. Once my father-in-law passed away and her health assessments deemed her not to be safe living alone, she moved in to Annwyl Fan and very quickly made lots of new friends as well as meeting up with friends of old. She now engages in most of the entertainment which is put on once or twice a week and has a lot of fun with her 'neighbours' and the staff. The carers there are kind and sensitive to all her needs and she constantly praises them. As a family, we now have peace of mind knowing that she is in a safe, caring environment amongst friends. Thank you to the manager and to the great team of staff for all that they do.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since my cousin has been in Cartref Annwyl-Fan Care Home she's put on weight has new glasses, her hair done weekly and everyday looks so clean. They also have a lot of entertainment.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since my husband was admitted to Annwyl-Fan Care Home his care has been of the highest quality. The care, compassion and regard shown, not only to him but also to myself, could not be better. The staff, from the most senior management to the junior carers are to be applauded on the dignified way to treat each individual resident irrespective of their needs or problems, and the interaction between staff and residents is a pleasure to see. The rooms are clean, comfortable and cosy, comparable to may single hotel rooms and the food is first rate.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care and support that my wife has received over the past 18 months has been exceptional. The staff are always very helpful and nothing is too much trouble for them. My wife receives excellent care and attention at all times and I would strongly recommend the care home.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   5 out of 5

My aunty came to stay in the home in March 2015. She is settled in very well and was very happy there. The staff were very good to her and she enjoyed the activities that were laid on.
Nothing was too much trouble for the staff and management at the home.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I was very happy with the care my aunty received at this home for the time she was there, she had dementia so it was a very difficult time for all the family. It was made easier when you could see her enforcing the activities which were laid on especially when there was singing she would clap with the tune.

How likely would you be to recommend Cartref Annwyl-Fan Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 18 Apr 2018

Please contact the home for current vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

October 2015

August 2014

Betws in Bloom 2014

Recipient: Cartref Annwyl-Fan Care Home

Date: Friday 22 Aug 2014

more details

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

July 2013

Betws in Bloom

Recipient: Cartref Annwyl-Fan Care Home

Date: Wednesday 24 Jul 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

October 2012

November 2011

Chef of the Year

Recipient: Cartref Annwyl-Fan Care Home

Date: Thursday 24 Nov 2011

more details

Dignity in Care

Recipient: Cartref Annwyl-Fan Care Home

Date: Friday 18 Nov 2011

more details

Job Vacancies

Staff Profiles

Deborah

Deborah Wellington

Job Title: General Manager

Joined: 2017

Description:

I am the General Manager at Cartref Annwyl Fan and I have been managing care homes for over 15 years. I have a Masters in Leadership and Management and I am very proud to say that in 2010 I won the Welsh Care Award for Leadership and Management. I aim to lead the positive and happy team, many of whom are award winners themselves, to provide high-quality relationship-centred care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cartref Annwyl-Fan Care Home