Morgana Court and Lodge

Thank you for taking the time to leave a review. We're very pleased to hear that your dad is enjoying the atmosphere, activities, and quality of care at Morgana Court. It's reassuring to know that the team's approach is making a positive difference, and that your previous experiences supports your recommendation. Your comments are highly valued and appreciated, and will be shared with our team. Thank you again.

Thank you for taking the time to leave your feedback, we're happy to hear that you feel that your dad receives excellent care from our team. We're also pleased to hear that his needs are being met with kindness. We're sorry to hear of some of the recent difficulties you've experienced with communication and appreciate you raising this. We understand that good, clear communication is key to building strong relationships with families, and we are committed to this. Should you wish to discuss these concerns further, please do speak with the Home Manager, who would be happy to listen and offer reassurance.

Thank you very much for your kind comments - the management and staff teams will be delighted that your husband is well settled and you and your family are happy with the home and the care given.

Thank you for taking the time to leave such positive feedback. We're pleased to hear how well your mother is doing and that you feel she has thrived in our care. It's reassuring to know that you feel confident in the care, cleanliness, and professionalism of our team. We look forward to sharing your positive words with our staff teams and are very grateful for your recommendation.

Thank you for your kind words and for taking the time to leave such positive feedback. We were so pleased that we were able to support both mum and dad as we fully understand how important family connections are, and will always make every effort in keeping families and couples together.Home comforts and personal touches are key in person-centred care and we are happy to know that we ere able to achieve this for both mum and dad with there separate and shared spaces. We were sorry for your loss when dad passed away, but are so pleased to know that mum remains happy with us. Thank you again for your kind words, and we look forward to sharing them with our team.

Thank you for your kind review. We are happy to hear that your father has been receiving great care in his two years with us at Morgana Court. It is great to know that our staff's kindness and attention to his preferences have a positive impact on his well-being. We are committed to keeping families informed and involved in care decisions and it's pleasing to know that you feel included and can discuss any concerns with our team. Your father's enjoyment of the food and the cleanliness of his room is also good to know, as we understand the importance of these 2 key areas. Thank you again for your review and we look forward to sharing your positive feedback and comments with the team.

Thank you for your feedback. We value all input as it helps us to improve continually.
We are sorry to hear of the challenges faced on visiting and the issues you've raised. We take your concerns seriously and will review them internally.
Improving visitor access and waiting times is a priority for us, as we understand the importance of family connections. Our management team are committed to providing a respectful environment for all residents and visitors.
We usually have excellent feedback regarding our activities but will take your comments on board.
Parking can be an issue, and we have recently created more parking spaces available.
Lastly, we acknowledge your feedback on limited seating in communal areas, we’ll take on board your suggestion of moveable seating, but also need to balance that with resident safety, space, and practicality.
Your feedback is invaluable to us, please do reach out to us directly should you like to discuss any concerns in further detail.

Thank you for the kind review. Unfortunately, medication cabinets in rooms are not suitable for all residents, and we are sorry your mother had this accident in her room. We are pleased the hard-working staff team have been attentive to her needs.

Many thanks for your kind review, we are so pleased that your uncle is settled well into his new home.

Thank you for taking the time to write a review which will be passed on to the team members. We are grateful that you have decided to put 2 of your family members in our care and that they have both thrived at the home.

Thank you for the kind words for our hard-working staff - they will be delighted with the feedback and we are happy that your mum is doing so well in the home.