Morgana Court and Lodge

Porthcawl Road, South Cornelly, Bridgend CF33 4RE
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9.0 73 Reviews
  • Morgana Court and Lodge, Bridgend
Conveniently located, just off the M4 motorway, in the peaceful village of South Cornelly near both Bridgend and Porthcawl, Morgana Court and Lodge is one of five SilverCrest care homes in South Wales. Offering a homely setting for older people, the home has a dedicated team of caring and skilled staff.

All rooms are single occupancy with ensuite facilities and fully compliant with current guidelines.

Staff are experienced in dementia and nursing care and also welcome adults with disabilities, following stroke or mobility or sensory impairments.

A comfortable and active lifestyle is offered for residents, alongside an individual, person-centred service that focuses on understanding personal needs and challenges.

With trained and qualified professionals, the home performs highly in numerous disciplines.

The newly refurbished and highly specified 18 bed Morgana Lodge which specialises in dementia residential care opened in Winter 2017 to complement the existing 45 bedroom Morgan Court.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1085 – £1375
  • Self-Funded Residential Dementia Care: £1160 – £1400
  • Self-Funded Nursing Care: £1200 – £1450
  • Self-Funded Nursing Dementia Care: £1275 – £1500
  • RESPITE Self-Funded Residential Care: £1085 – £1375
  • RESPITE Self-Funded Residential Dementia Care: £1160 – £1400
  • RESPITE Self-Funded Nursing Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1275 – £1500

All fees inclusive of nursing and personal care needs and hotel services provisions.


Hairdressing and additional services will incur additional fees.


Top ups are usually required and are assessed on an individual basis - please enquire with management

These prices are only a guideline, please contact Morgana Court and Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group/Owner

Person in charge

  • Alex Pardoe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)

Visiting

  • open policy

Parking

  • on site car parking

Morgana Court and Lodge Reviews (73)

Total of 73, showing 41-60
9.0

Morgana Court and Lodge has a Review Score of 9.0 (9.015) out of 10, based on 10 reviews in the last 2 years. Over all time Morgana Court and Lodge has 73 reviews.

Overall Experience

  • 55
  • 14
  • 2
  • 2
  • 0

Date Published

73
6
6
10
63

Review from Christine W (Friend of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this home over a period of approximately three months.


The staff are consistently friendly and knowledgeable whilst carrying out their duties in a professional, highly competent manner.


Their regard for the dignity and well-being of residents is a pleasure to witness.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review. We are pleased with your feedback which will be relayed back to our hardworking manager and staff team who will be delighted and take great pride in their work.

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Review from Andrew J (Son of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father transferred to the home in February 2018 and has settled in really quickly.


The staff are really good with him and he is really happy there.


The staff are always friendly and helpful.


We can visit at any time without an appointment which we feel proves they have nothing to hide.


Would

recommend this home.

Reply from Sheryl Davies, Operations Director at Morgana Court and Lodge

Thank you for your kind review, we at Morgana Court and Lodge are very proud of our home and are extremely pleased that your father, you and your family have settled into his new home. We hope you all enjoy the time you spend with us.

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Review from Richard W (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run care home, with very helpful caring staff. I feel very reassured my mother is being provided with the best possible standard of service. This care home deserves to be recognised for its very caring staff and exceptional standards of care.

Reply from Sharon Howells, General Manager at Morgana Court and Lodge

Thank you Richard for taking the time to write your review of the care home. I have shared your feedback with the team and your review was visibly heartening to them. It is vitally important to us, that family members can feel assured that their loved ones are receiving the best possible standard of service within our home. Kind Regards, Sharon Howells General Manager.

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Review from Jackie T (Daughter of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home with a number of lovely nurses and carers. My mother has been in Morgana Court and Lodge for one year and she enjoys her time here. She is treated with care and affection and has her nursing needs cared for as a priority. After my mum's long illness, it is nice to see her settled
in a warm surrounding. I would highly recommend Morgana Court and Lodge. The kitchen staff are also fantastic and work so hard. All in all, a lovely place for anyone with nursing needs.

Reply from Sheryl Davies, Operations Director at Morgana Court and Lodge

Thank you for taking the time to write your lovely review. The team at Morgana Court and Lodge are very proud that they enable your Mum to enjoy her time with us.

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Review from Susan J (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Morgana Court and Lodge Care Home at the end of August 2017. This was a traumatic time for her and, of course, a worrying time for the family. The pleasant and cheery disposition of all the staff soon made her feel at home and nothing is too much trouble for them.
We visited many
care homes in the area and we are now very happy with our choice.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to write your review. We are very pleased that your mum has joined us at Morgana Court and that she has settled in well. I will share your kind words with the staff team who'll be very pleased. Thank you again.

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Review from G R (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending 8 months in hospital, my husband of 65 years needed 24-hour care with nursing and constant hoisting due to inability to walk again. He already had vascular dementia, prostate cancer and other ailments. Given three names of nursing homes suitable for his needs, I was devastated. It took
great courage to visit them. It was all too emotional. After a couple of weeks, I went back to Morgana Court. A lovely lady took us around. Although it was early morning everything was spotless. We could see compassion, care also laughter there. That made it a bit easier knowing there was a dedicated team of nursing and care to give him a somewhat better life. Regular events and activities they get is very beneficial. A big thank you.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to write your review. We are pleased to hear your positive views and I will pass on your comments to the staff team who will be very happy to hear them. Compassion is a key principle in the care that we strive to deliver here at Morgana Court, along with a comfortable and happy environment. Thank you again.

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Review from J W (Partner of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my partner has been a resident for only 6 weeks, we have been welcomed into what is a family environment by very friendly, helpful, professional and competent staff. This applies to all levels of staff from the management to the youngest and most recently recruited members. The management
is young and energetic and determined to provide an excellent home for those residents who cannot look after themselves. The home is currently undergoing refurbishment and the end result will provide a very modern environment which includes several innovative ideas intended to be of benefit to both residents and visitors. Overall, a care home to be recommended.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you very much for taking the time to write your review. We are very happy to hear that your partner has settled in well. We like to think of ourselves as family and of providing a happy, stimulating, and comfortable home. I will share your comments with the staff team who will be thrilled to hear them. Thank you once again.

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Review from Bryan B (Nephew of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home seems very tidy, clean and well run. The staff are friendly and, as far as I can see, caring. My aunt speaks well of the food and appears well cared for. She is appreciative of some of the entertainment provided.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to write your review, we always appreciate positive comments, and I am happy to hear that you feel that your aunt is well cared for. We are currently looking at developing some new and exciting activities which I hope your aunt will continue to enjoy. I will pass on your words of praise to the staff team who will be very happy to hear them. Thanks again.

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Review from Kenneth D (Brother of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not faults at all with the home.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to complete a review. We are very pleased to hear that you are happy with the home and the care provided. I will share your comments with our staff team who'll be delighted to hear them.

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Review from L M (Friend of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my friend went into Morgana Court 2 years ago, I have visited on a regular basis. I have found the staff and the care she has been given has been of the highest standard. I could not have wished better care and attention of her in her later years.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you very much for taking the time to write a review. I am very pleased to hear that you believe that the care given to your friend is of the highest standard. We endeavour to provide all residents with a high standard of care along with positive stimulation. I will gladly share your comments with our staff team who will be thrilled to hear them. Thanks again.

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Review from G T (Son of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mother well looked after by all the staff at Morgana. They keep me well informed at all times.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to complete your review. We are pleased that you feel that your mother is well looked after by the staff here at Morgana, and I'm also glad to hear that you are always kept informed of your mother's wellbeing. I will pass on your comments to the team who'll be happy to hear them. Thank you.

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Review from Ian B (Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were moved in from separate hospitals in June 2016. We have separate next door rooms. Home found by relatives who are main external contacts. Majority of standards are excellent with some exceptional staff. Very friendly, very polite. Important that residents recognise periods when very
busy - getting up, food times, bed times, shift changes. Excellent for health and safety and medical support. Residents are the priority and have management access meetings. Food quality and choice are excellent. Support needs from agency workers is high: Management strive to keep GOOD "care home" STAFF.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to write your review. We are very happy to hear that you and your wife have settled in well at Morgana Court. We continue to strive towards high quality care and support. I will pass on your comments to the staff team who will be equally as happy to hear them. Thank you.

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Review from Ann T (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrived at Care home midday to escort my mother to hospital, ambulance was picking up at 12:20 and I found my mother unwashed, not dressed and no early lunch. Went to see manager who called on carers to dress my mother. I washed and combed my mother's hair myself. My mother had gone without food from
breakfast time to about 4:15 that afternoon. My mother is bedridden and has to rely on staff to do everything for her. She cannot express herself verbally.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to complete the review. I'd also like to thank you for your time in discussing these issues with myself today. We do apologise for the mix up with your mother's appointment, which as you mentioned occurred earlier in the year. We take the care of our residents very seriously and endeavour to provide the best support that we can for each individual residing within Morgana Court. We are fully committed to ensuring that your mother's needs are fully met both presently and in the future. If you should have any concerns in the future please do not hesitate in raising them with me.

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Review from D L (Husband of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Using my wife's room as a storeroom, items have been disappearing. Everything is marked, name, room number, after seeing the management and giving him a letter about this incident it has almost stopped.

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Review from Nancy L (Wife of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so kind and caring, even to all my husband's visitors. The care home keeps us updated regularly on my husband's condition. My husband tells she enjoys the food and conditions at Morgana Court. The home is always warm and comfortable. We all feel secure that my husband is better well
cared for.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to complete this review. I am very happy that you feel that your husband is well cared for. I will pass on your remarks to the staff who will be very pleased with your comments.

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Review from Kathleen W (Niece of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This year we had the task of finding a nursing home for our auntie and uncle - both with completely different needs. How relieved we were to find Morgana Court who could meet both their complex needs. They have rooms next to each other which is both practical and comfortable. The caring staff, while
seeing to their personal needs have always shown respect whilst maintaining their dignity. The staff give our relatives, which we think are important choices and try to keep them as independent as their condition will allow.


I am not saying that everything is perfect but any issues have always been resolved. Our aunt and uncle have settled quite well and enjoy the entertainment program. There is always a choice of food at meal times and a choice of eating in the dining room or their own room. There is no place like home but the staff try their best to make it as homely and welcoming as possible.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you very much for taking the time to write your review. We were very happy to be able to offer both your aunt and uncle a place with us at Morgana Court, it would have been a tragedy to see them kept apart. I'm really glad that both have settled in well. I will share your very kind words with the staff team, as they do try their utmost in maintaining and promoting dignity and respect to all residents and within the home in general.

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Review from John R (Cousin of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are chatty, friendly and easy to get along with. They will answer your questions on any enquiries you make.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to complete the review. I am very glad that you find the staff chatty and friendly. It is an emphasis that we like to place on our staff; that we are also here for residents families and friends too. I'm also very glad to hear that all questions and enquiries are answered and acted upon.

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Review from H E (Son of Resident) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home to date has been great. The staff are very friendly, professional and provide a good standard of care. Lately, there have been many improvements in the environment of the home and all are very positive. There are lots of activities ranging from coffee mornings to Indian dining evenings for
residents and their family.
The manager and senior staff are easy to talk to and my experience is that any requests/concerns are dealt with very promptly.
This has a very homely atmosphere for residents.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you very much for taking the time to write this review. We aim to provide a good standard of care to all our residents and to provide a wide range of meaningful activities to cater for all likes and interests of our residents. I'm very glad to hear that all requests and concerns are dealt with promptly as we try to create as good a supportive environment as possible.

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Review from SF (Resident) assisted by family/friend published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here 7 months and I am very happy being here and the management and staff do a fantastic job meeting my needs and the care I receive is fantastic. Many thanks.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you for taking the time to write your review. We are very pleased to hear that you are happy with us here at Morgana Court. I will pass on your sentiments to the staff team, who'll be very happy to hear your kind words as they continue to strive to provide the best possible care.

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Review from Gareth J (Son of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Morgana Care Home for the last 6 months, has settled in well and gets on well with all the staff.

Reply from Stuart Davies, Home Manager at Morgana Court and Lodge

Thank you very much for your review, we're all glad to hear that mum has settled in well at Morgana, and I know that staff are very fond of her too.

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Current Review Score: 9.0 (9.015)

Overview of Review Score

The Review Score of 9.0 (9.015) out of 10 for Morgana Court and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.580 for Morgana Court and Lodge is calculated as follows: ( (85 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 119 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.435 Points relating to the number of positive Reviews for Morgana Court and Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 8 Positive Reviews ÷ 12.6 = 0.635

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (1)

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Alexandra Pardoe

Job Title: Registered Manager

Deputy Manager for Morgana Court and Lodge

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