Mill View Care Home

Brook Street, Ystrad, Pentre CF41 7RB
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9.6 50 Reviews
  • Mill View Care Home, Pentre
Mill View was established in 1991 and was the first purpose-built care home in the Rhondda. It has an open, homely atmosphere and the manager and staff understand that it is important that residents and their loved ones feel listened to and valued.

The aim is to ensure everyone is cared for and made to feel safe and secure and to do this Mill View has a dedicated, professional team. They are skilled in nursing and elderly care needs, and promote a sense of family, warmth and wellbeing. Why not pop in and have a look round or give the home a call and talk to the manager.

Mill View is conveniently located right in the heart of the Rhondda Valley in the village of Ystrad with bus and train routes on the doorstep. It is registered to accommodate 40 people over the age of 55 with nursing and/or personal care needs and a maximum of five people over the age of 65 who may have a diagnosis of dementia.
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Care Provided by Mill View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

All Nursing and personal care and hotel services included in the fees.
Small additional charges will apply to extra services such as hairdressing and Chiropody.
Top ups are usually required and are higher in some cases (i.e for premium rooms) and are assessed on an individual basis - please enquire with management.

Contact Mill View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mill View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Meriel John (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (3)

Visiting

  • open visiting policy

Parking

  • car parking avialable on site

Mill View Care Home Reviews (50)

9.6

Mill View Care Home has a Review Score of 9.6 (9.604) out of 10, based on 9 reviews in the last 2 years.
Over all time Mill View Care Home has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mill View Care Home
  • 22
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Total of 50, showing 41-50
Review from Paula B (Granddaughter of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran came here as a respite client originally but due to personal reasons had to become a full time resident. At first gran was very upset and unsettled but the staff were wonderful to her and to us as her family as it was very upsetting for us. She soon became settled and very happy, enjoying the
company, the activities and entertainment. She was very well looked after, personal needs- clean, hair done weekly, clean clothes. The staff were always calm, patient and fully involved with gran. Even up to her last days everything was the same. As a family visit we were welcome any time day or night, always informed of grans wellbeing and medical needs. I would recommend this home to anyone.
Reply from K Gover, Manager at Mill View Care HomeYour kind words mean a great deal. Working with Gran and yourselves as a family was a pleasure. Thank you for sharing your thoughts on the care we provide at Mill View.
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Review from Lisa K (Granddaughter of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother came into the home in very sad circumstances (my mother-her daughter) was diagnosed with cancer and could no longer care for my grandmother. So my grandmother was a permanent resident. We have always felt very welcomed at all times when visiting my grandmother she was always well dressed
and colour co-ordinated which is very important to my grandmother. We feel that my gran has always been well cared for and she still is even though now my gran is very ill. The staff have always been very informative to us regarding all my grandmothers health issues and general concerns. We feel this is a lovely home, welcoming and vary caring. Our family has always been very pleased with everything here.
Reply from K Gover, Manager at Mill View Care HomeThank you so much for your response. Your comments will be shared with the team, your Gran will be missed by us all. It makes us happy to know that the care provided was a source of comfort for you all as a family.
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Review from Helen W (Daughter of Resident) published on 22 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Mill View Home since February 2015. All the staff are very friendly and they take time to chat and help as much as they can. There is a lovely warm welcome when I visit. The nurses have been excellent when my father had a bad leg they explained everything. Most of all
they supported me through a very upsetting and stressful time. I would recommend the home it is a lovely place for my father to live he is well cared for and I enjoy visiting him. Happy place.
Reply from K Gover, Manager at Mill View Care HomeThank you so very much for taking the time to complete this review. Your comments are really appreciated and will be shared with the team. You and Dad are very much part of the Mill View family.
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Review from Marianne J (Daughter-in-law of Resident) published on 21 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mill View is such a friendly place. There is always laughter going on. You can approach any member of staff, from the top to the bottom and they always give you their precious time to talk, if you have any concerns and that makes you feel one of the team. My mother in law will be 100 on March 9th and
I know that they will make her day very special and that means a lot to our family. I can't praise them highly enough, they all deserve a medal!
Reply from Catrin Fletcher, Operations Director at Mill View Care HomeThank you very much for your comments and I agree that there is a great atmosphere in the home which contributes to high quality care. I will pass your comments on to the staff who will be delighted
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Review from Mairwen M (Wife of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lack of consistency mainly and sometimes not much interaction between care staff and residents.
Reply from K GOVER, Manager at Mill View Care HomeThank you for this review and taking the time to complete it. We value your feedback. We will work hard with you and your husband on the area you have identified as poor. Please pop in for a chat to further discuss how we can improve.
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Review from CB (Daughter of Resident) published on 2 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been very happy here at Mill View. The staff appear attentive and kind. My mother is always clean and beautifully dressed. My mother has her hair done regularly and this makes her happy. She has gained weight since being a resident at Mill View and is happy in herself. The staff keep
a close eye on her medical needs and understand her condition. Overall I am happy with her care.
Reply from K Gover, Acting Manager at Mill View Care HomeI am very pleased that you are happy with the care Mam receives. Thank you for taking the time to complete the review. All ideas, thoughts and feedback greatly appreciated.
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Review from Susan J (Daughter of Resident) published on 7 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is really fantastic staff go over and above their normal duties to care for Dad. I have no worries that Dad is being looked after with exceptional care, understanding and dignity. Dad has built up a rapport with all care staff and has an outstanding relationship with his carer. They have
become real soul mates.
Reply from Bik Choudhary, Director Silvercrest Care Group at Mill View Care HomeMany thanks for your review - we are very grateful for it and very happy that you feel your dad is very well looked after. All the staff work very hard at doing the best they can, and we are always looking at ways to improve the environment and life for the residents of the home.
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Review from Janet N (Daughter of Resident) published on 2 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff treats the residents with the dignity, support and assistance you would want for a loved one.
The level of care is second to none, with members of staff taking particular interest in the care of their clients. This level of care permeates through from The Manager, Nursing Staff,
Care Staff, Cleaning and Laundry services.
I have visited the Home regularly at infrequent times ie: Day, Morning and Evening and found the level of care to be consistently high.
I just wish all Nursing/Care Homes had this standard.
Reply from Susan Rosser, Manager at Mill View Care HomeHaving your mum here with us was a great pleasure. You all as a family have been fantastic in working with us to make your mums stay as best as possible.
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Review from Andrew R (Son of Resident) published on 24 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I consider myself as having pretty high standards and I know that I'm quick to criticise where I feel criticism is due but I also like to praise where it's due too as I think it's only fair. The care industry has had some pretty bad press recently and we all had our preconceived ideas of what dad's
care would be like but we couldn't have been more wrong. I would like to commend the Manager and her team at Mill View for their dedication in providing an extremely high standard of care for my dad while he was with them for 5 weeks emergency respite. The carers always treated dad with dignity and maintained a light hearted atmosphere throughout his stay while the nursing staff made sure that his medical needs were absolutely spot on right from the start, even contacting his dietitian to confirm daily fluid requirements (thank you). The only reason we moved dad was to bring him closer to the family so that visiting frequency could be increased so fair play, a job well done by you all and you should be very proud of what you do.


Dad is an 83 year old war veteran who came back from Korea at the tender age of 19 having been blown to bits by a mortar bomb. He recovered quite well and worked full time but then suffered two big strokes, one at 42 and another at 60 but still went on to work full time until his mid 50's and even now is still compos mentis so he deserves good care and I believe that he had it at Mill view.


Thank you all once again for all that you have done for my family and I and especially for dad.


Kindest regards.

Reply from Susan Rosser, Manager at Mill View Care HomeIt has been a pleasure knowing you all and your dad settled in well with us, he was a pleasure to care for. Thank you for your kind comments and also for working with us at this stressful time for your dad and family. The team here wish you all well for the future.
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Review from Enfys F (Daughter of Resident) published on 24 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely professional caring home all the staff are excellent and nothing is too much trouble for them . They take excellent care of my dad , and he is very happy living there ..this gives peace of mind for our family.
Reply from Susan Rosser, Home Manager at Mill View Care HomeThank you for your kind words. It is good to know you think we provide an excellent service of care. It is a pleasure caring for your dad.
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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Mill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Mill View Care Home is calculated as follows: ( (96 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 104 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Mill View Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 15 Aug 2025
Well-being
Excellent
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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