The Court Care Home

Care home manager Becci and her staff of Nurses, Care staff and support team sadly miss Jean. We highly recommend The Court Care home at St Fagans, Cardiff.

I cannot fully express the gratitude we feel towards the staff and management at the Court Home facility for the way they have looked after and cared for my mother during the year of her residency - The room she was in was well appointed and comfortable with great views of the grounds. The shared space living area was well staffed with regular and engaging activities to entertain + interest the residents. My mother was happy there and I never felt she was not being looked after properly. The staff were all excellent engaging with us and showing a competent and safe caring environment. Thank you all.

I cannot recommend The Court highly enough.

From the moment we walked in, we felt welcomed. The staff treat residents with dignity, warmth and genuine care. Mum lived here and was truly part of the family.

What stood out most was how much they respected her desire to be as independent as possible. They didn't just do things for her - they found ways for her to continue to do things. Mum was encouraged to help set the tables, water the plants and to welcome new residents with her warmth.

The activities team kept her busy with music, crafts and trips out. The kitchen team produced meals that she enjoyed.

The nursing and care team were patient, kind and professional and they always supported mum to do what she could for herself while being there when she needed help.

Most importantly the love and support we received from all the staff on mum's final day will stay with us forever.

The Court gave us complete peace of mind knowing mum was safe, happy, respected and loved. Thank you.

Every time I have visited all the staff have been lovely + really kind. Nan always talks so highly about the care she is receiving. It is so great to see Nan thriving in the environment of the care home so thank you.

After attending a garden party yesterday afternoon I was so impressed by the kindness of all staff who were loooking after the residents nothing was too much trouble. The gardens were absolutely beautiful my friend who is a resident there is well looked after in every way and it is such a pleasure to visit her

Our mother, a resident for 3 years in this wonderful 'open door policy' home, feels safe, secure, and very happy. Needs are met with care and dignity. Although immobile, using suitable equipment, staff involve her with activities, meal times or just relaxing in the lounge. Having a specific dietary choice, catering staff prepare a variety of fresh, delicious, nutritionally balanced meals. It is kept spotless, by cheerful domestic staff. The carers, like family, are wonderful, attending any needs promptly, with care and dignity. Nursing needs are tented by a team of competent nursing staff, also with friendly knowledge, care and dignity, keeping us well informed. Plentiful entertainment provides the individual resident with variety, suitable to their needs, also enabling & encouraging residents into the beautiful garden. Importantly, the home is managed so competently by an actual Nurse, who's knowledge makes her very approachable, giving us total reassurance on how the home is run.

My brother, Ieuan spent the last few months of his life in Ely Court Care Home. He was treated with respect and dignity. The staff were amazing, they could not do enough for him.we as a family are so greatfull for the good months he had at end of life. Eira

We will miss Ely Court but so appreciate all that they did for our wonderful Mum.

I have been here just over 2 birthdays and and it took me about 2 years ti get used to it but I am slowly getting more confident in my out took and I find it very enjoyable now and I am really regular and was saying to the person who has just stated that if she needs help just please ask!

3. My father once had an issue with his walking aid & she kindly arranged for a workman on site to do a temporary fix on it. Thank you again so much for caring for Mum whilst she was in your care!

My Dad spent his last few days at Ely Court Care Home. I was so grateful for the wonderful care that he received be it just for a short while. I cannot fault any part of the overall experience. Thank you to all the staff.

We are very lucky we found this place for my brother 18 months ago when he was deteriorating with a neurological condition. The care he has received has been exceptional. The staff are amazing and all of them seem to be glad to work there and there's very little staff turnover. My brother took a long time to adjust to the change when he moved to Ely Court (due in part to his condition) but is now genuinely happy there and doesn't hesitate to say it's his home. The activities programme is impressive and now 7 days a week, and my brother is happy to join in those activities he likes but also content to entertain himself in his room at other times. When the new garden is complete this will make quite a difference for my brother because if there's any criticism it's the lack of exercise available to him (as an adult in his 50s) and I'm sure circuits of the new garden will become part of his routine once it's finished.

It's difficult to describe how good Ely Court Care Home is. Every single member of staff has a very warm, welcoming and friendly manner towards residents and their family and friends. Real effort is made to create a happy, supportive environment for all and those efforts have really paid off in creating what must be the model for excellent care homes everywhere. Myself and family will never be able to thank all the staff for everything that they do for mum to enable her to be happy and have fun and laughter in her life after what has been a very difficult time for her. I thank my lucky stars that we found you!

My mother has been fiercely independent all her life, so having to accept that she was no longer safe to live alone was a bitter pill for her to swallow, however with their care and understanding all the staff at Ely Court have made this so much easier for her, with plenty of activities and stimulation, she no longer feels lonely, and as her daughter it is wonderful to come and visit and see her so content, warm, clean and well fed. I don't think I can single one or two members of staff out for praise as they are all wonderful and I am so pleased that mum is in their care.

My mother was at Ely Court Care Home from January 2023 till, September 2023, it was a constant battle, to get the best care, and our hearts are broken as to what happened to our darling mother at the end of her life, we are still fighting it today. Look at all the 5-star ratings that's not right, no one has all those 5-star ratings unless that's all they will put up, I wonder if they'll put this review on their website. I give them 1 star.

A year ago today, my husband was transferred to Ely Court. He had been in hospital for 8 months, he had complex needs. I cannot fault the care he received there, and also the support I was given. Sadly he passed away on December 12th 2023. I cannot thank the staff enough, R.I.P.

This is a very caring and supportive home. The attitude of the staff is "can do" and they are led from the top by a very able, professional and caring leader.

The carers all care for the people in the residence, nothing is too much trouble. They always ask what dad would like to eat whether a snack or a main meal. They carry out regular checks on health and well-being. They do breathing checks at night. There is always someone who can answer a question if you have one. Most of the carers are local so when Dad starts to talk about the area they know what he is talking about even if it was a while ago. Can not ask for a better place for my father to stay in.

Mum's final days were spent with her daughters by her side, the care she received was exceptional.

Thank you so much to all those at Ely Court.