Ty Gwyn Care Home

21/23 Stanwell Road, Penarth CF64 2EZ

Ty Gwyn Care Home, in Penarth, is a forty-five capacity service that boasts state-of-the-art facilities, thanks to a lovingly refurbished interior designed to suit the daily lives of older people with care needs.

Stylish furniture and fittings make for a pleasant interior, great both for relaxing, dining, and for pursuing personal interests and other activities organised by the service.

Care packages are person-centred, with some dual occupancy rooms available for couples.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Vale of Glamorgan Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 45

Shared Rooms: 0

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Physiotherapy • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Ty Gwyn Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 7.9 (maximum of 10) for Ty Gwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Ty Gwyn Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Ty Gwyn Care Home is calculated as follows: ( (95 Excellents x 5) + (25 Goods x 4) ) ÷ 120 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.111 Points relating to the number of positive Reviews for Ty Gwyn Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9 Target = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Ty Gwyn Care Home has a Review Score of 7.9 (7.903) from 10 Reviews


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ty Gwyn Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ty Gwyn Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Husband of Resident/Service User
    1

This is my second review of Ty Gwyn, my previous review being in May 2017.
My mother was in Ty Gwyn for just over a year prior to her recent passing. In this 12 months, Mum had the highest level of care and friendship from every single member of staff. Every caregiver was familiar and responsive to her extensive, complex and constantly changing needs, responding appropriately - but keeping her wishes at the forefront.
The staff assisted appropriately steering our family through emotional and difficult decisions preparing us for Mum's peaceful passing.
We cannot thank Ty Gwyn enough for everything and will be eternally grateful to them.
If you are having to make the difficult step of placing a dear relative into nursing care I would encourage you to visit Ty Gwyn. We knew the moment we stepped into the building it was the right place for our mother. Residents and families are at the forefront of their ethos which is demonstrated in every moment of care given.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emma Watson, Home Manager at Ty Gwyn Care Home responded to this review on 22 May 2018:

Thank you for your lovely review about the staff and the care at Ty Gwyn. You rated the home as Excellent in all areas, which sums up the overall standard and care that the home provides. As an organisation, we pride ourselves on delivering a high standard of care. To read that your Mum received the highest level of care and friendship from all the staff will be shared with all the staff where all positive feedback is greatly appreciated.

My mother was at Ty Gwyn for almost 5 years prior to her recent peaceful death. She received care of the highest quality, delivered by superb staff with complete professionalism, empathy and genuine compassion. I do not think Mum could have received better care elsewhere - and I looked at many Homes before deciding that Ty Gwyn was the right place for Mum. I visited nine times a week and always was satisfied that Mum was treated with skill, respect, dignity and affection. I am humbled by the dedication of all the staff - they were doing far more than "just doing their job". Additionally, they were also very supportive to me at times when I needed it, and they will always have my respect and my gratitude.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 25 Apr 2017:

Thank you for taking time out from what must be a very sad time for you and your family, to give such positive feedback to the staff and the service at Ty Gwyn. As a relative who visited and gave such dedication to your loved one, you would have seen all aspects of the home and this makes your comments so meaningful for the staff. We will ensure that the team are aware of your comments.

My wife was a resident at Ty Gwyn for 4 years. Her stay there was very happy.

She enjoyed the food and I have no memory of her complaining about anything during her stay there. I only missed 4 visits in 4 years, she was always presentable when I visited. I enjoyed the company of other residents and that of dedicated staff.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 02 Dec 2016:

Thank you for taking the time to send in your positive comments regarding our home in Penarth. It was such a pleasure to see that we have consistently been able to provide a high level of care and support over the 4 years you were visiting your wife at the home. Please accept our best wishes on behalf of the team.

My mother receives excellent nursing care and the volunteers and employed helpers provide excellent support and activities. The office staff and manager are receptive to feedback and are always available.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 03 Aug 2016:

Thank you for taking the time to send in your feedback. It was so pleasing to see how you feel the care and support is benefitting your Mother. We especially value our volunteer group who enhance the lives of our residents. We will ensure that this feedback is given to the staff team.

Mum at nearly 94 was just showing signs of dementia when she came to Ty Gwyn. We were unaware how it would quickly unfold but Ty Gwyns staff were very patient and cared for her so well, although mum proved to be difficult at times. She experienced very happy times at the home and we are extremely grateful that these were her dignified last days. The staff were amazing.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 27 May 2016:

Your feedback is very valuable to the team at Ty Gwyn. We will ensure that the staff team are made aware of your comments. They will be delighted that you felt that they made her time at the home the best it could have been, in such difficult times.

I am very happy to have Ty Gwyn helping me with my mum who is 97 and has been resident for 12 months. There is a unique approach which keeps everything positive. They have achieved a delicate balance between responsibility and good humour. Problems are dealt with in professional but relaxed way, when they arise. This has reduced the pressure on me and given me the confidence of knowing that this is the right place for my mum to be. I have found this stage of my life very difficult, with a team that gives 110% has given me support. Nothing is too much trouble no matter how difficult it gets.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 24 May 2016:

Thank you for taking the time to give us feedback about the care and support both you and your Mother are receiving from the staff at Ty Gwyn. We were particularly pleased to see how the staff have demonstrated their empathy and understanding towards you, making this difficult time a little easier for you.

My 92 year old cousin was resident at Ty Gwyn from June 2015 until she passed away on 25th Feb 2016. I was extremely pleased with the care she received as well as the love and professionalism from all the staff. My cousin spent the most happiest times at Ty Gwyn while suffering from Alzheimers/Dementia related physical/mental symptoms. The manager kept us informed at all stages, and we would highly commend her for managing the home. I would 100% recommend to anyone considering a home for their loved ones.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 24 May 2016:

Thank for our comments. It was so delightful to see that the staff team and especially the Manager had made such a difference to your cousin’s last months whilst at the home. We are truly grateful that you have taken the time to send in your feedback which we will ensure is given to the team.

I cannot thank Ty Gwyn enough for the care, respect, dignity and compassion everyone gave to both Dad and myself for the time he was with you.

The team are exceptional and every contact I had made me feel so informed and welcome a real homely environment with great nursing care and support.

I am very grateful Dad was looked after so well in the final six months of his long and enjoyable life.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 15 Mar 2016:

Thank you for taking the time to pass on your feedback regarding the care and support your Father has received at Ty Gwyn. We will ensure that the staff team also see your comments which are much appreciated. It is always a pleasure to see that the service we aim to provide has meant so much.

My mum is very happy and contented here. Peace of mind to know that she is being treated with dignity which she deserves. The management and staff are very kind and helpful, nothing is too much trouble, Very caring and first class attention when it involves mums personal hygiene. I would recommend Ty Gwyn as a first class nursing home.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Keyly Scott, Home Manager at Ty Gwyn Care Home responded to this review on 22 Dec 2015:

Thank you very much for your kind and positive comments regarding the care and support your Mother is receiving at Ty Gwyn. To know that you would rate the home as first class is a credit to the management and at the staff team at the home. We will ensure that they receive this feedback.

My father has been a resident in Ty Gwyn for nearly a year. He is very happy and has become more motivated and more mobile during this past year. The staff are so caring and friendly and really give him the time he needs. They make sure that he can fulfill his full potential to enjoy the many activities and social occasions. I can certainly recommend this care home.

How likely would you be to recommend Ty Gwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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February 2018

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