Ty Gwyn Care Home has a Review Score of 9.9 (9.876) out of 10, based on 16 reviews in the last 2 years. Over all time Ty Gwyn Care Home has 48 reviews.
Review from E J (Husband of Resident) published on 2 December 2016
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She enjoyed the food and I have no memory of her complaining about anything during her stay there. I only missed 4 visits in 4 years, she was always presentable when I visited. I enjoyed the company of other residents and
Reply from Keyly Scott, Home Manager at Ty Gwyn Care Home
Thank you for taking the time to send in your positive comments regarding our home in Penarth. It was such a pleasure to see that we have consistently been able to provide a high level of care and support over the 4 years you were visiting your wife at the home. Please accept our best wishes on behalf of the team.
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Review from Greg C (Son of Resident) published on 4 August 2016
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Reply from Keyly Scott, Home Manager at Ty Gwyn Care Home
Thank you for taking the time to send in your feedback. It was so pleasing to see how you feel the care and support is benefitting your Mother. We especially value our volunteer group who enhance the lives of our residents. We will ensure that this feedback is given to the staff team.
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Review from Julie L (Daughter of Resident) published on 1 June 2016
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Reply from Keyly Scott, Home Manager at Ty Gwyn Care Home
Your feedback is very valuable to the team at Ty Gwyn. We will ensure that the staff team are made aware of your comments. They will be delighted that you felt that they made her time at the home the best it could have been, in such difficult times.
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Review from J M (Cousin of Resident) published on 24 May 2016
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Reply from Keyly Scott, Home Manager at Ty Gwyn Care Home
Thank for our comments. It was so delightful to see that the staff team and especially the Manager had made such a difference to your cousin’s last months whilst at the home. We are truly grateful that you have taken the time to send in your feedback which we will ensure is given to the team.
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Review from Jackie C (Daughter of Resident) published on 24 May 2016
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Reply from Keyly Scott, Home Manager at Ty Gwyn Care Home
Thank you for taking the time to give us feedback about the care and support both you and your Mother are receiving from the staff at Ty Gwyn. We were particularly pleased to see how the staff have demonstrated their empathy and understanding towards you, making this difficult time a little easier for you.
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Review from Jo (Daughter of Resident) published on 17 March 2016
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The team are exceptional and every contact I had made me feel so informed and welcome a real homely environment with great nursing care and support.
I
Reply from Keyly Scott, Home Manager at Ty Gwyn Care Home
Thank you for taking the time to pass on your feedback regarding the care and support your Father has received at Ty Gwyn. We will ensure that the staff team also see your comments which are much appreciated. It is always a pleasure to see that the service we aim to provide has meant so much.
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Review from C L (Daughter of Resident) published on 22 December 2015
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Reply from Keyly Scott, Home Manager at Ty Gwyn Care Home
Thank you very much for your kind and positive comments regarding the care and support your Mother is receiving at Ty Gwyn. To know that you would rate the home as first class is a credit to the management and at the staff team at the home. We will ensure that they receive this feedback.
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Review from Helen P (Daughter of Resident) published on 21 July 2015
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The Review Score of 9.9 (9.876) out of 10 for Ty Gwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.876 for Ty Gwyn Care Home is calculated as follows: ( (165 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.876
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ty Gwyn Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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