Brynfield Manor Nursing & Residential Care Home

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you for your feedback. We are excited to share that Brynfield Manor is undergoing a complete refurbishment of all bathrooms to provide residents with the highest level of comfort, safety, and relaxation. The upgrades include top-of-the-range Revel and Transcare French spa-style baths, specially designed for elderly care. These baths can tilt, turn, and adjust in height to ensure easy and dignified access, with integrated shower facilities for added convenience. To make the experience even more enjoyable, each bathroom will feature soothing background music, creating a calm, spa-like environment where residents can unwind. Every element has been chosen with both safety and wellbeing in mind, offering therapeutic benefits in a fully accessible setting. We are confident these improvements will make a real difference and look forward to residents enjoying these new facilities very soon.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Dear Deb,Thank you so much for your very warm and thoughtful words. We're truly grateful that you've taken the time to share your experience. It means a great deal to all of us to know that your friend is happy living at Brynfield and that you feel supported during your visits.We're also pleased to share that we've recently been inspected by Care Inspectorate Wales (CIW). In this first year of formal grading, we were rated Good in all key areas-Well-being, Care and Support, Environment, and Leadership & Management. We've been guided that this is a solid foundation, and we are now working hard to achieve Excellent across the board at our next inspection.Your feedback reinforces the importance of what we strive for every day: kindness, dignity, and quality care.With sincere thanks,

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you so much, Nicola, for your kind and heartfelt review. It means the world to us to know your auntie is happy and that you enjoy your visits. Were especially proud of our incredible kitchen team, who consistently deliver five-star meals using only the finest Welsh produce from wholesalers their care and creativity in every dish truly bring joy to our residents every single day. A special thank you also goes to our exceptional activities coordinator, whose dedication and energy have brought so many smiles. From music and crafts to day trips, and even visits to the local pub for a well-earned beverage we love recreating the little pleasures our residents enjoyed before coming to Brynfield. Its those familiar, meaningful moments that make all the difference. Your feedback reminds us why we do what we do, and were deeply grateful for your continued support. With warmest wishes from all of us at Brynfield Manor thank you again.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you so much, Coral, for your wonderful review! Were thrilled to hear you always enjoy your visits to Brynfield Manor and find the atmosphere joyful, the home very clean, and the food outstanding. Our staff take great pride in providing kind, helpful care, and your kind words mean a lot to us.Wed also like to highlight how brilliant our Activities Coordinator is. She organizes amazing activities daily, bringing joy and engagement to all residents. Just recently, she arranged a fantastic outing to a local Indian restaurant known for its incredible cuisine. Our residents truly enjoyed tucking into tandoori chicken and other delicious dishes, making the event a huge success and a memorable experience for everyone involved. Thank you again, Coral, for sharing your positive experience with us! We look forward to welcoming you back soon.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you so much for your wonderful review. We are absolutely delighted to hear that your mum is happy and well cared for here at Brynfield Manor Nursing & Residential Care Home. We take immense pride in providing a warm, supportive, and engaging environment where every resident feels valued and respected.Our activities coordinator truly is brilliant-not only leading delightful singing sessions that bring joy to all, but also organizing exciting trips out. Just last week, a group of our residents visited Carswell Bay, where they enjoyed an unforgettable experience riding inflatable go-karts in the sea. The smiles and laughter were truly heartwarming, and it's moments like these that define the exceptional care we strive to deliver.Well done to our activities coordinator for this top-end work! We remain committed to creating memorable experiences and ensuring every resident's well-being and happiness.Warm regards,The Brynfield Manor Team

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you very much, Gary, for your kind words and for taking the time to share your experience. We're delighted to hear that your mother is comfortable, well cared for, and that you've noticed a real improvement since her arrival. Our dedicated staff work hard to provide attentive, person-centred care, and feedback like yours means a great deal to the whole team here at Brynfield Manor. In particular, our domestic team deserves special recognition-they are highly trained, exceptionally dedicated professionals who take great pride in keeping Brynfield Manor spotless from top to bottom every single day. Their tireless work ensures the home remains not only immaculately clean but also safe, comfortable, and welcoming for all our residents and visitors alike. We are immensely proud of their ongoing commitment and the consistently high standards they maintain daily. Thank you once again for your heartfelt review-it is truly appreciated by everyone here at Brynfield Manor.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Dear Amanda,We are absolutely over the moon reading your heartfelt reviewthank you so much for your kind words. It means the world to us that your father is thriving at Brynfield Manor. We are incredibly proud of our whole team for their ongoing dedication, compassion, and outstanding care. A special thank you for highlighting our remarkable Activities Coordinator, whose recent award is a true reflection of the energy, creativity, and love she brings to our residents every single day. She continues to make a meaningful difference, and were so lucky to have her as part of our team. Knowing that your father is not only comfortable but truly enjoying life here is exactly why we do what we do. We will continue to work hard to provide the very best for him and all our residents. From all of us here at Brynfield Manorthank you once again for your generous support.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Dear Tony,Thank you for your kind words. We're so pleased your father-in-law is happy and enjoying life at Brynfield Manor. It's lovely to hear you appreciate our dedicated staff, meals, and days outwe always strive to provide the very best. We're also excited to share that we've just taken delivery of a fantastic new baththe top-end Revel Transcare model, often described as the Rolls-Royce of baths. It features a full hydraulic spa and a range of luxury features designed to provide outstanding comfort and support. This is a long-term investment in resident well-being, and were currently carrying out full bathroom renovations to further enhance our facilities. Your feedback means a lot to the whole team.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you for your thoughtful review. Brynfield Manor is wonderfully located overlooking Langland Beach, surrounded by beautiful scenery that our residents love. We are proud to offer regular outings with our own bus, taking residents twice a week to visit the beach, museums, local cafs, Langland's Brasserie. These trips, happening two to three times weekly, provide a fantastic opportunity for residents to enjoy the outdoors, stay active, and experience the vibrant local community. We believe these excursions greatly enhance their quality of life alongside the personalised, respectful care we provide every day. Your kind words mean a lot to our dedicated team.Warm regards,Jason

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you for your lovely words. We're so pleased you're happy at Brynfield Manor, enjoying the food, support, and friendships. It's residents like you who make our home such a special place.We also want to pay tribute to the incredible owners behind it all. Their journey began in 1986 with Langland Manor, followed by Brynfield Manor and two other care homes. Their commitment to care over nearly four decades is nothing short of inspirational.Thanks to their vision and dedication, countless people have received the highest standard of care, and so many jobs have been created along the way. We're incredibly proud to be part of what theyve built and continue to uphold the values theyve championed since day one.Your kind feedback means so much to all of us.Warm regards,Jason

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Dear Mike,Thank you so much for your kind words. Were thrilled youre happy at Brynfield Manor and enjoying the food and activities. Were incredibly proud of our care team from our cleaners to management, its a strong, dedicated group. We havent used any agency staff in over seven years, which means our staff know every resident extremely well. This familiarity allows us to consistently deliver the highest standards of care, something were proud to see reflected in daily life. Not only is the care second to none, but our kitchen also holds a five-star food hygiene rating, an excellent inspection report, and serves only the best local Welsh produce. Our experienced chef takes great pride in preparing fresh, delicious meals that our residents enjoy. Thank you again for your lovely feedback it means a great deal to the whole team.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Dear Christopher,Thank you from the bottom of our hearts for your truly touching words. It means so much to all of us that you took the time to share your experience, especially as a neighbour of more than 30 years.We are incredibly grateful to know that your visit left you with such a warm impression, and that your friends-our residents-are happy and receiving the care they deserve. Your kind recognition of our team's friendliness, helpfulness and genuine welcome is deeply appreciated.At the heart of everything we do is a passionate, dedicated care team led by our exceptional manager. The manager sets the tone for the entire home-quietly leading by example, holding everyone to the highest standards, and ensuring that every resident is treated with dignity, compassion, and true kindness. Her commitment to excellence, warmth, and integrity is what helps make Brynfield Manor a place we're all deeply proud of-a home, not just a care facility.

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you so much for your lovely words. We're thrilled you're enjoying the food, activities, and the care from our fantastic team. Our manager is deeply passionate about delivering the highest possible standards of care, and her commitment is the driving force behind everything we do at Brynfield Manor. Her leadership ensures that every resident feels valued, safe, and truly at home. We're proud to hold a five-star hygiene rating in our kitchen, and we've just received one of our most successful CIW inspection reports to date - a true testament to the dedication of our staff. Your feedback reminds us why we do what we do, and we're so pleased you feel part of our family here.Warmest wishes,The Management Team at Brynfield Manor

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Dear Stan,Thank you so much for your lovely review. It's an honour to have you and your wife with us at Brynfield Manor. Everyone here knows you as "Stan the Man" - one of Swansea's most respected surfers - and we're proud to be part of this chapter in your life. It's great to hear how much you're enjoying the food, the activities, and of course, the sea views that speak to your lifelong connection with the ocean. Your words mean a lot to the team, and we're all committed to making sure you continue to feel happy, cared for, and right at home.With warmest wishes,The Team at Brynfield Manor

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Thank you so much for your beautiful and heartfelt review. We are absolutely thrilled to hear you feel like part of our family here at Brynfield Manor - that truly means the world to us. Our entire team works tirelessly every day to create a warm, welcoming, and loving environment for all our residents, and your kind words inspire us to continue going above and beyond. A special shoutout to thechef, who is doing a truly fantastic job in the kitchen. With wonderful support, the chef has not only earned her well-deserved five-star rating but consistently produces the most amazing, locally sourced, and lovingly prepared meals that delight every palate. We are so proud of the genuine care, passion, and dedication the chef brings to every dish, helping to make mealtimes a highlight for everyone here. Your happiness is our greatest reward, and we look forward to continuing to provide you with exceptional care, comfort, and joyful experiences every single day.Warmest wish

Reply from Jason Banfield, Director at Brynfield Manor Nursing & Residential Care Home

Dear CW,Thank you for your kind words. We're so pleased your grandparents are happy and well cared for at Brynfield Manor. Our amazing team works hard to create a warm, active, and supportive environment, and it's wonderful to hear this is reflected in your experience.Special thanks to our incredible manageress, whose leadership ensures we provide the highest possible standard of care. Under their guidance, we recently received an excellent CIW inspection report (to be published soon).We're proud to have not used agency staff in over five years, a rare achievement in care, and to hold a 5-star kitchen rating, serving locally sourced Welsh produce from Castle Howell.We truly believe Brynfield Manor is the best care home in Swansea - and your feedback means the world to us.