Cwm Cartref Care Home

Commercial Road, Rhyd-y-Fro, Pontardawe, Swansea SA8 4SS
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Top 20 carehome certificate
9.9 28 Reviews
  • Cwm Cartref Care Home, Swansea
Situated in Swansea, Cwm Cartref is a friendly home with a family feel throughout. The home has a relaxed and warm atmosphere and a dedicated care team of experienced staff.

High quality care is delivered and care plans are tailored to each residents’ specific needs. The care team is highly trained and are committed to ensuring that resident care needs are met and each resident is content and happy. Staff work to maintain a lively social atmosphere where residents and visitors feel at home and welcome. In addition, great attention has been invested in the creation of a comfortable, modern environment which includes outstanding fine dining facilities, spacious communal lounges and relaxing, well-equipped bedrooms for all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Frency Francis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (2)

Cwm Cartref Care Home Reviews (28)

9.9

Cwm Cartref Care Home has a Review Score of 9.9 (9.911) out of 10, based on 22 reviews in the last 2 years.
Over all time Cwm Cartref Care Home has 28 reviews.

Overall Experience
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Date Published
  • 28
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  • 9
  • 22
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Reviewer Connection to Cwm Cartref Care Home
  • 11
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  • 1
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Total of 28, showing 1-20
Review from Paul J (Son of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very happy with the care my mother receives at Cwm Cartref. Management and staff are always helpful, pleasant and courteous. The home is always clean and doesn't have the unpleasant smell that unfortunately some homes do. I am always informed immediately if Mum has any issues,
and I know she is in safe hands, and I can have peace of mind knowing she is in good hands.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your kind words. We are delighted to hear that you and your family are happy with your mother's care at Cwm Cartref; it is a privilege to care for her. Our team works hard to provide a clean, safe, and welcoming environment, and it is incredibly rewarding to know that this is reflected in your experience. We are especially pleased that you feel reassured and informed. Thank you again for your support and trust.

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Review from Ann G (Niece of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Cwm Cartref after visiting 4 Nursing Homes. We knew immediately it would be the one of choice and our aunt aged 101 was admitted from Hospital. She had been monitored carefully by the palliative care team in Morriston and we knew given her condition it wasn't likely to a be long term placement.
But in the relatively short time she was there we cannot speak highly enough of the care/support she received and the willingness of all staff - at every level - to go that 'extra mile' to ensure her comfort and well being as well as that of ourselves when visiting. The visiting policy meant we could pop in at any time often several times a day. She expressed more than once how pleased she was to be there. On her last day when we received a phone call at 10.20 a.m. advising we might wish to visit we sat at her bedside until she expired at 5.36 p.m. Throughout the day the staff were amazing even providing us with a tea/coffee/biscuits trolley. Thank you Cwm Cartref.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your wonderful words. We are honoured that you chose Cwm Cartref for your aunt's care, it was a privilege to care for her and we are so glad we could support you and your family. Your kind words has been shared with the entire team. Please don't hesitate to reach out if there is ever anything more we can do for you.

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Review from Peter N (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for, treated with love & compassion - all her needs are met. The staff are all thoughtful & kind. She can do very little for herself but nothing is too much for the staff. I have no concerns for her at Cwm Cartref.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind review; we take great pride in maintaining high standards, and it is truly rewarding to hear that these are being met. It is especially heart warming to know that our staff's hard work is making a positive difference in your mother's life. Your feedback means the world to us and I will be sure to share your lovely comments with the entire team.

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Review from Stephen T (Son-in-law of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been in Cwm Cartref's care it has changed her and our lives for the better, knowing that your loved ones are not only physically cared for, but emotionally too. I can't say enough good things about all the staff nurses, maintenance etc. Would recommend them very highly.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your wonderful review. We're overjoyed to hear how much of a positive impact Cwm Cartref has had on both your mum's life and your family's peace of mind. Knowing that she feels cared for not only physically but emotionally is exactly what we strive for every day. Your kind words about our team-nurses, maintenance staff, and everyone in between-mean the world to us. We're so proud to have such a dedicated and compassionate team working together to create a warm and supportive environment for all our residents.

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Review from Beverley T (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was on her last legs before going to Cwm Cartref, they have brought her back to life. I will be eternally grateful for the care and love they have shown my mum. Cwm Cartref have not only transformed my mum's life, but ours too, thank you so much.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your incredibly kind words. It means the world to us to know that your mum has experienced such a positive transformation since coming to Cwm Cartref. Our team is dedicated to providing not just care, but love and support to all our residents, and it's truly heart warming to hear how this has made such a difference for your mum and for your family too. We're honoured to have played a part in improving her quality of life and bringing joy back into your lives. Thank you for trusting us with her care.

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Review from M B (Granddaughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the level of care that my nana receives here on a daily basis. All members of staff are extremely professional, friendly and kind. My nana is treated with dignity and respect which is reflected in how settled she feels here. This home has a real family feel to it and nothing
is too much trouble for the amazing staff. It is always lovely and clean in the communal areas and in my nana's bedroom. I would highly recommend this home to anybody looking to find a placement for a loved one.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your lovely review. We're so glad to hear that your nana feels settled and well cared for here. Treating our residents with dignity and respect is at the heart of everything we do, and it's wonderful to know this has been your experience. Your kind words about our staff and the home's family atmosphere mean a lot to us. Keeping the environment clean and welcoming is a top priority. Thank you for recommending us, it's truly appreciated.

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Review from David W (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident of Cwm Cartref for a few months and I would like to compliment the care home and the quality of care.
The team take great care of our mum, the standard and variety of the meals is great, always warm, rooms are kept clean and there are regular activities.
Never seen our
mum doing Karaoke before.
We get regular updates from the team on how our mum has settled in.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mum is enjoying her time at Cwm Cartref and that you're pleased with the care she is receiving. It's wonderful to know that our team's dedication to providing high quality care, delicious meals, and engaging activities has made a positive impact. Seeing residents like your mum participate in activities such as karaoke brings us so much joy, it's those special moments that make what we do truly rewarding. We also appreciate your mention of the cleanliness of the rooms and the regular updates from our team. Keeping families informed and reassured is a priority for us, and we're glad this has been your experience.

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Review from Gail W (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived at Cwm Cartref on Thursday 14th November. We were greeted by the manager who was really helpful and caring. The nursery I spoke to was so helpful and full of smiles. Since visiting my dad, we have been so pleased with all the caring staff who look after my dad. I will always remember
a member of staff who was bringing teas, coffees and homemade cakes around and called my dad by his first name. This was priceless. I also met one staff member who was so helpful and caring.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for taking the time to share your experience with Cwm Cartref. We are delighted to hear that your dad received such a warm and caring welcome upon his arrival. It's wonderful to know that our team made a positive impression, and that their friendliness and attentiveness have brought you comfort. We truly appreciate your kind words about the staff's personal approach, thank you for your continued support.

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Review from T F (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My fathers seems very content and is well looked after. When visiting, all staff are very helpful and communicate well. Access is very secure. There are activities that my father is involved with daily.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind words and positive feedback. We're delighted to hear that your father is content and well cared for. Our team takes great pride in providing compassionate care and maintaining open communication with families. It's wonderful to know that you feel welcomed during your visits and that your father enjoys participating in daily activities. Ensuring a secure and engaging environment is our top priority, and we're grateful to hear it's meeting your expectations.

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Review from Rowley M (Son of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Cwm Cartref Care home for approximately 14 months, having been transferred there directly from hospital following a 6-month stay due to various issues.
Considering that she has always told us never to put her in a home, she seems happy enough there now she realises
that she cannot be looked after at home. She likes the staff - who are always very friendly and attentive, and enjoys the food served there. She seems to be well looked after and is always washed and clean and well dressed.
On our regular visits to see my mother, we find the staff to be very friendly and helpful, and the property is well-maintained and is always very clean throughout.
Although my mother is unable to take part, there are regular events held there - including visits by singers, fates, craft classes, etc which help keep the residents active and involved.
We are now very pleased that she is a resident at Cwm Cartref.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind review. We're delighted that your mother is happy with the care she's receiving at Cwm Cartref and that you have noticed our team's dedication during your visits. It's wonderful that the activities and events are still able to create an engaging and lively environment for all our residents. We take pride in maintaining a warm and welcoming home and we're so glad that it meets your expectations. Thank you for your continued support.

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Review from S D (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An outstanding, caring team of professionals where nothing is too much trouble. It's a great setting also with fantastic outside space. Meals are varied and my Mother receives constant attention. Activities are also numerous and are clearly enjoyed by the residents. Thank you everyone at Cwm Cartref
Care Home.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you greatly for your kind words. It is our honour to provide such care to your Mother, we're incredibly pleased that you are happy with our team at Cwm Cartref as well as our garden area. We are delighted to pass on your lovely comments.

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Review from Nicola L (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad has always been treated with respect and kindness. The staff are wonderful, caring and friendly. The home is very clean and tidy. Five stars.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your kind words and taking the time to leave us a review. We're so pleased you're happy with the care your dad is receiving at Cwm Cartref. Your supportive words regarding our team are greatly appreciated and we will be sure to pass on your lovely comments.

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Review from A T (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was moved there from another nursing home. This is far superior. The staff are very caring and Dad is very well looked after. Food is plentiful and of a good standard. Entertainment is excellent and something going on most days. The home is very clean. All staff are very friendly.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your wonderful review. We are delighted to hear that your dad has settled in so well and that you are pleased with the care he is receiving and we will continue to strive to meet and exceed your expectations. We appreciate your support, if there is anything more we can do for you or your dad, please do not hesitate to let us know.

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Review from Pamela B (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy that my mother is living at Cwm Cartref. She is well looked after, the staff are very nice and friendly to the residents and always take time to speak to visitors. If there are any issues concerning my mother I am notified straight away.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your lovely review, we're delighted to hear that you are happy with the care your mother is receiving at Cwm Cartref. It's great to know that our team's friendliness and communication have made a positive impact on both you and your mother.

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Review from E G (Niece of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been with you for some months. I have to say she is very happy. I am very impressed with the care and attention she receives, nothing is too much trouble for the staff. My aunt had a problem sitting and the management team procured a new chair for her which has made things more comfortable
for her. I don't live locally and when I visit I am made to feel very welcome. The atmosphere is lovely. It's not an easy job you're staff do, put my mind is at rest. knowing how well she is looked after, and as she told me in a phone call yesterday she wouldn't want to live anywhere else.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind words. We're thrilled to hear that your aunt is happy and comfortable with us and it is wonderful to know that the new chair has made a difference. Your feedback means a lot to us, and it's reassuring to know that your mind is at ease with the care we provide. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Ken S (Son of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Cwm Cartref for two years progressing from residential to nursing care. The management and staff have always treated my mother with care and respect as well as providing invaluable advice and support to myself and the wider family during health challenges through Dementia.
Cwm
Cartref takes pride in its service and is always well-maintained, clean, and well-presented. Circulation areas have recently been updated and are welcoming.
Visitors are welcome at any time and are encouraged to participate in activities. It's a very caring and family-orientated environment and I am delighted with the care and support that my mother receives.
I would highly recommend and thank all (including other families) for their ongoing support.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your lovely review. We are so pleased to hear that your mother has been well cared for during her time with us and that you and your family have felt supported through her health challenges. At Cwm Cartref, we strive to create a caring and welcoming environment and it is so wonderful to know that our efforts are appreciated.

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Review from Gaynor E (Sister of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Cwm Cartref on 5th July 24. From arrival the manager and all staff were very welcoming to her and to the extended family.
The first thing that struck me was the colourful array of hanging baskets on the approach to the entrance. The security at the entrance is excellent, the home
was spotless and every member of staff was smiling and constantly busy. There was a delicious aroma coming from the dining room and kitchen.
Staff went out of their way to settle her down and very soon whisked her away for a delicious lunch.
I and other family members visited her daily for several days to ensure she was settling and we were and are delighted at the way things are going.
There is a good program of entertainment and interaction which she finds stimulating. The family is encouraged to join residents for entertainment. She tells me she's happy so we are satisfied that the move to Cwm Cartref was in her very best interests and thank every member of staff for their care.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

We are so pleased to hear about your sister's positive transition to Cwm Cartref, and that both she and your family felt warmly welcomed from the start. It is wonderful to know that the environment, from the colourful hanging baskets to the aroma of meals, made such a strong impression. Our team is dedicated to making every resident feel at home, and it's great to hear that your sister is settling in well and enjoying the activities. We're delighted that the move has brought peace of mind to you and your family.

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Review from J J (Son of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The setting is cosy and clean and the refurbishment of public areas is smart.
The handles were reinstated along corridors to aid in walking.
Staff are friendly and make lots of effort with activities and celebrating monthly events.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your kind words, we are so pleased to hear that you find Cwm Cartref to be a cosy and clean home, and it is great to know that the reinstated handles along the corridors are helping with mobility. Creating a vibrant and engaging environment for our residents is something we take great pride in and we are thrilled to hear that you appreciate our staff's friendliness and their dedication to activities and monthly celebrations.

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Review from Kath P (Daughter-in-law of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum-in-law came to Cwm Cartref in July. We are so happy with all the care she has had -all the management, staff, carers, cooks are so helpful & nice. She is always clean & well-fed, with plenty of entertainment offered as well. I have not a single bad word to say. Thank you all for making our family
happy, knowing she is in safe hands when we are not there.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

We are thrilled to hear that your mother-in-law's experience at Cwm Cartref has been so positive. It is wonderful to know that our team's efforts in care, cleanliness, and entertainment are making a difference. Your peace of mind knowing she's in good hands is exactly what we strive for. Thank you for your kind words and for trusting us with her care.

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Review from Steve P (Son of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been a resident at Cwm Cartref, we have nothing but praise for all staff. The home is well-managed and clean and all staff are very polite and helpful. The garden area is well-kept and spacious. My Mum enjoys being taken out there on a nice day. Thanks very much for the continuous care
she is having.
Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your lovely review. We are delighted to hear that you're pleased with the care your mum has received at Cwm Cartref. It is wonderful to know that the cleanliness of the home, our staff's politeness, and the well-maintained garden have all contributed to her positive experience. If there is ever anything more we can do, please don't hesitate to reach out.

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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Cwm Cartref Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Cwm Cartref Care Home is calculated as follows: ( (236 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 258 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cwm Cartref Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Cwm Cartref Care Home

What types of Care is Cwm Cartref Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cwm Cartref Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Cwm Cartref Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cwm Cartref Care Home to the centre of Swansea?

8.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cwm Cartref Care Home to verify any information. View our terms and conditions. Cwm Cartref Care Home has an Enhanced Service - more info.