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Cwm Cartref Care Home

Commercial Road, Rhyd-y-Fro, Pontardawe, Swansea, Neath - Port Talbot SA8 4SS
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This is far superior. The staff are very caring and Dad is very well looked afterA T(Daughter of Resident/Service User)
Cwm Cartref Care Home, Swansea
I am very impressed with the care and attention she receives, nothing is too much troubleE G(Niece of Resident/Service User)
Cwm Cartref Care Home, Swansea
Cwm Cartref Care Home, Swansea

Situated in Swansea, Cwm Cartref is a friendly home with a family feel throughout. The home has a relaxed and warm atmosphere and a dedicated care team of experienced staff.

High quality care is delivered and care plans are tailored to each residents’ specific needs. The care team is highly trained and are committed to ensuring that resident care needs are met and each resident is content and happy. Staff work...  

Care Provided by Cwm Cartref Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,140From £1,140
Nursing CareFrom £1,150From £1,150

As individual care requirements and levels of support vary, pricing packages will differ accordingly. The amount shown is a guide price and represents the starting point for our care services.

Contact Cwm Cartref Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Frency Francis (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (2)

Cwm Cartref Care Home Reviews (32)

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9.9

Cwm Cartref Care Home has a Review Score of 9.9 (9.888) out of 10, based on 25 reviews in the last 2 years. Over all time Cwm Cartref Care Home has 32 reviews.

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Showing 32 reviews matching selected criteria
Review from E G (Niece of Resident) published on 5 September 2024 Submitted via Website
Overall Experience

My aunt has been with you for some months. I have to say she is very happy. I am very impressed with the care and attention she receives, nothing is too much trouble for the staff. My aunt had a problem sitting and the management team procured a new chair for her which has made things more comfortable for her. I don't live locally and when I visit I am made to feel very welcome. The atmosphere is lovely. It's not an easy job you're staff do, put my mind is at rest. knowing how well she is looked after, and as she told me in a phone call yesterday she wouldn't want to live anywhere else.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind words. We're thrilled to hear that your aunt is happy and comfortable with us and it is wonderful to know that the new chair has made a difference. Your feedback means a lot to us, and it's reassuring to know that your mind is at ease with the care we provide. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Gaynor E (Sister of Resident) published on 5 September 2024 Submitted via Website
Overall Experience
My sister moved into Cwm Cartref on 5th July 24. From arrival the manager and all staff were very welcoming to her and to the extended family.
The first thing that struck me was the colourful array of hanging baskets on the approach to the entrance. The security at the entrance is excellent, the home was spotless and every member of staff was smiling and constantly busy. There was a delicious aroma coming from the dining room and kitchen.
Staff went out of their way to settle her down and very soon whisked her away for a delicious lunch.
I and other family members visited her daily for several days to ensure she was settling and we were and are delighted at the way things are going.

There is a good program of entertainment and interaction which she finds stimulating. The family is encouraged to join residents for entertainment. She tells me she's happy so we are satisfied that the move to Cwm Cartref was in her very best interests and thank every member of staff for their care.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

We are so pleased to hear about your sister's positive transition to Cwm Cartref, and that both she and your family felt warmly welcomed from the start. It is wonderful to know that the environment, from the colourful hanging baskets to the aroma of meals, made such a strong impression. Our team is...  

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Review from J J (Son of Resident) published on 5 September 2024 Submitted via Website
Overall Experience
The setting is cosy and clean and the refurbishment of public areas is smart.
The handles were reinstated along corridors to aid in walking.

Staff are friendly and make lots of effort with activities and celebrating monthly events.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your kind words, we are so pleased to hear that you find Cwm Cartref to be a cosy and clean home, and it is great to know that the reinstated handles along the corridors are helping with mobility. Creating a vibrant and engaging environment for our residents is something we take great...  

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Review from Kath P (Daughter-in-law of Resident) published on 5 September 2024 Submitted via Website
Overall Experience

My mum-in-law came to Cwm Cartref in July. We are so happy with all the care she has had -all the management, staff, carers, cooks are so helpful & nice. She is always clean & well-fed, with plenty of entertainment offered as well. I have not a single bad word to say. Thank you all for making our family happy, knowing she is in safe hands when we are not there.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

We are thrilled to hear that your mother-in-law's experience at Cwm Cartref has been so positive. It is wonderful to know that our team's efforts in care, cleanliness, and entertainment are making a difference. Your peace of mind knowing she's in good hands is exactly what we strive for. Thank you for your kind words and for trusting us with her care.

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Review from Ann E (Daughter of Resident) published on 23 August 2024 Submitted via Website
Overall Experience

Dad has been a resident now for about 9 months. I know he's not always been easy to care for and at times could try the patience of a saint but Cwm Cartref staff are unfailingly patient and cheerful with him. They're a great team and there's a real family atmosphere created by the friendly staff there. Of course, nowhere can ever be perfect but at any time I've identified the smallest concern it has always been dealt with immediately and family has been kept informed and involved. Every week there is a variety of activities for residents to take part in as they wish and family and friends are always welcome at any time. Meetings are held for residents and families to discuss things and air their views or ask questions. I'm very happy that I chose Cwm Cartref for my dad and recommend it to others too.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your lovely review. We're so pleased to know how happy you are with the care your dad is receiving at Cwm Cartref. It is a privilege to care for him. We will be sure to pass on your wonderful comments to our team. Thank you for your continued support.

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Review from Gaynor E (Daughter of Resident) published on 2 October 2023 Submitted via Website
Overall Experience

My mum has been in Cwm Cartref for two and a half years and I have nothing but good things to say about the home. Staff are friendly and welcoming and very aware of all residents' different needs and ‘little ways’. The food is so good I’m thinking of booking myself in. Mum always looks well cared for happy. Thank you to everyone there.

Reply from James Colburn, Manager at Cwm Cartref Care Home

We are so pleased to ready your lovely review of Cwm Cartref, it is a pleasure to care for your mum. Your kind words are a testament to the hard work and dedication of our kitchen team. If you have any specific dishes or dietary preferences you'd like to see more of in the future, please don't...  

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Review from M L (Granddaughter of Resident) published on 21 April 2023 Submitted via Website
Overall Experience
This care home is absolutely exceptional, the care my grandfather receives is outstanding and has been since the day he joined them all. I can't thank you all enough for your kindness, fantastic caring and hard work of the staff. From the bottom of all our hearts thank you for everything. He hasn't got long left now but he's being made to feel as comfortable as possible and for that, we're extremely grateful.

Well done Cwm Cartref!

Reply from Rebecca John, Registered Manager at Cwm Cartref Care Home

Thank you for your wonderful feedback, we are so pleased to hear your grandfather has settled in. The team work hard to provide a comforting environment so all residents feel welcome. It has been lovely getting to know your grandfather and the care team loves the satisfaction and relief he gets from using his fidget book!

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Review from Jessica S (Friend of Resident) published on 3 November 2022 Submitted via Postal Card
Overall Experience

Staff are always very warm and welcoming. They are also very approachable. We feel our friend is very well looked after here with all his needs met, he is very happy here.

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Review from C M (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card
Overall Experience
So far Cwm Cartref Care Home has done more for my mum in a couple of weeks than her old home has done in the last six months.

She is no longer banging her head in pain, her teeth are clean and her breath fresh. Her appearance is clean and tidy. They even took a photo of her monkey and put it on her wall so the carers know he's her best friend. Friendly staff and management who I've nagged about loads of aspects of Mam's care as I'm a bit of a control freak - looking forward to many happy months here.

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Review from Mark B (Son of Resident) published on 18 October 2022 Submitted via Postal Card
Overall Experience

Good location of home. Competent and friendly staff. Secure entrance/exit (logged).

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Review from Pat (Daughter of Resident) published on 20 March 2020 Submitted via Website
Overall Experience

What a wonderful care home. Spent two days visiting my mum. Every member of staff give 120%. The care they give is outstanding and nothing is too much for them. The food is amazing and all home-cooked. Lots of activities for the residents. I am so happy my mum is being cared for at Cwm Cartref. Lovely atmosphere, very clean, what more can I say? Thank you to all the wonderful staff, you are amazing.

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Review from Dave M (Son of Resident) published on 24 August 2018 Submitted via Website
Overall Experience

My mother was diagnosed with a large brain tumour and was given 4 to 6 weeks to live. My sister and I selected Cwm Cartref because of cleanliness, modern facilities, extremely confident, professional, dedicated staff and the overall feel of the place. One thing that did impress me during our assessment visit was that 2 careers were eating their lunch on the move. Two care homes we visited had more staff in the common room, eating and drinking coffee, than working. My mother's personality changed from day to day because of the tumour, and not once did the staff lose their composure and professionalism. The care that she received was above and beyond what they should have provided. I cannot stress enough that both my sister and I would strongly recommend Cwm Cartref Care Home, as they were wonderful, even towards the end of my mother's life. As losing a loved one is a very difficult, emotional time what amazed me was they made it much more tolerable. Plus they are nice people.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (2)

Accreditations

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Meet the Team (1)

Frency Francis
Frency FrancisJob Title:Home Manager

I have been with Caron Group for over five years, progressing from Registered Nurse to Head Nurse, and now Home Manager at Cwm Cartref Care Home.

I am proud to lead a dedicated team committed to providing high-quality, person-centred care in a warm and welcoming environment. My priority is to ensure all residents feel valued, respected, and supported to enjoy the best possible quality of life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cwm Cartref Care Home to verify any information. View our terms and conditions. Cwm Cartref Care Home has an Enhanced Service -more info.