Cwm Cartref Care Home

Dad was moved there from another nursing home. This is far superior. The staff are very caring and Dad is very well looked after. Food is plentiful and of a good standard. Entertainment is excellent and something going on most days. The home is very clean. All staff are very friendly.

I am very happy that my mother is living at Cwm Cartref. She is well looked after, the staff are very nice and friendly to the residents and always take time to speak to visitors. If there are any issues concerning my mother I am notified straight away.

My aunt has been with you for some months. I have to say she is very happy. I am very impressed with the care and attention she receives, nothing is too much trouble for the staff. My aunt had a problem sitting and the management team procured a new chair for her which has made things more comfortable for her. I don't live locally and when I visit I am made to feel very welcome. The atmosphere is lovely. It's not an easy job you're staff do, put my mind is at rest. knowing how well she is looked after, and as she told me in a phone call yesterday she wouldn't want to live anywhere else.

There is a good program of entertainment and interaction which she finds stimulating. The family is encouraged to join residents for entertainment. She tells me she's happy so we are satisfied that the move to Cwm Cartref was in her very best interests and thank every member of staff for their care.

Staff are friendly and make lots of effort with activities and celebrating monthly events.

My mum-in-law came to Cwm Cartref in July. We are so happy with all the care she has had -all the management, staff, carers, cooks are so helpful & nice. She is always clean & well-fed, with plenty of entertainment offered as well. I have not a single bad word to say. Thank you all for making our family happy, knowing she is in safe hands when we are not there.

Dad has been a resident now for about 9 months. I know he's not always been easy to care for and at times could try the patience of a saint but Cwm Cartref staff are unfailingly patient and cheerful with him. They're a great team and there's a real family atmosphere created by the friendly staff there. Of course, nowhere can ever be perfect but at any time I've identified the smallest concern it has always been dealt with immediately and family has been kept informed and involved. Every week there is a variety of activities for residents to take part in as they wish and family and friends are always welcome at any time. Meetings are held for residents and families to discuss things and air their views or ask questions. I'm very happy that I chose Cwm Cartref for my dad and recommend it to others too.

My mum has been in Cwm Cartref for two and a half years and I have nothing but good things to say about the home. Staff are friendly and welcoming and very aware of all residents' different needs and ‘little ways’. The food is so good I’m thinking of booking myself in. Mum always looks well cared for happy. Thank you to everyone there.

Well done Cwm Cartref!

Staff are always very warm and welcoming. They are also very approachable. We feel our friend is very well looked after here with all his needs met, he is very happy here.

She is no longer banging her head in pain, her teeth are clean and her breath fresh. Her appearance is clean and tidy. They even took a photo of her monkey and put it on her wall so the carers know he's her best friend. Friendly staff and management who I've nagged about loads of aspects of Mam's care as I'm a bit of a control freak - looking forward to many happy months here.

Good location of home. Competent and friendly staff. Secure entrance/exit (logged).

What a wonderful care home. Spent two days visiting my mum. Every member of staff give 120%. The care they give is outstanding and nothing is too much for them. The food is amazing and all home-cooked. Lots of activities for the residents. I am so happy my mum is being cared for at Cwm Cartref. Lovely atmosphere, very clean, what more can I say? Thank you to all the wonderful staff, you are amazing.

My mother was diagnosed with a large brain tumour and was given 4 to 6 weeks to live. My sister and I selected Cwm Cartref because of cleanliness, modern facilities, extremely confident, professional, dedicated staff and the overall feel of the place. One thing that did impress me during our assessment visit was that 2 careers were eating their lunch on the move. Two care homes we visited had more staff in the common room, eating and drinking coffee, than working. My mother's personality changed from day to day because of the tumour, and not once did the staff lose their composure and professionalism. The care that she received was above and beyond what they should have provided. I cannot stress enough that both my sister and I would strongly recommend Cwm Cartref Care Home, as they were wonderful, even towards the end of my mother's life. As losing a loved one is a very difficult, emotional time what amazed me was they made it much more tolerable. Plus they are nice people.