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Cwm Cartref Care Home

Commercial Road, Rhyd-y-Fro, Pontardawe, Swansea, Neath - Port Talbot SA8 4SS
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This is far superior. The staff are very caring and Dad is very well looked afterA T(Daughter of Resident/Service User)
Cwm Cartref Care Home, Swansea
I am very impressed with the care and attention she receives, nothing is too much troubleE G(Niece of Resident/Service User)
Cwm Cartref Care Home, Swansea
Cwm Cartref Care Home, Swansea

Situated in Swansea, Cwm Cartref is a friendly home with a family feel throughout. The home has a relaxed and warm atmosphere and a dedicated care team of experienced staff.

High quality care is delivered and care plans are tailored to each residents’ specific needs. The care team is highly trained and are committed to ensuring that resident care needs are met and each resident is content and happy. Staff work...  

Care Provided by Cwm Cartref Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,140From £1,140
Nursing CareFrom £1,150From £1,150

As individual care requirements and levels of support vary, pricing packages will differ accordingly. The amount shown is a guide price and represents the starting point for our care services.

Contact Cwm Cartref Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Person in charge

  • Frency Francis (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (2)

Cwm Cartref Care Home Reviews (32)

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9.9

Cwm Cartref Care Home has a Review Score of 9.9 (9.888) out of 10, based on 25 reviews in the last 2 years. Over all time Cwm Cartref Care Home has 32 reviews.

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Showing 32 reviews matching selected criteria
Review from Lynne P (Daughter-in-law of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

My mother in law, who has advanced dementia moved into Cwm Catref last month, and the family couldn't be happier. The staff are all cheerful and can't do enough for her. The activities look fun especially the cake baking.

Reply from Frency Francis, Home Manager at Cwm Cartref Care Home

Thank you for your lovely review. We are delighted to hear that your mother-in-law has settled in so well and that your family is happy with the care she receives. It's wonderful to know our team has made such a positive impression, and we're so glad she is enjoying the activities on offer, especially the baking sessions. Your kind words mean a great deal to us all.

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Review from Wayne J (Son of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience

My father was accepted into Cwm Cartref May 26. The care, compassion and consideration that every member of staff, including maintenance staff, catering staff, care workers, entertainment staff and management show towards their clients is absolutely amazing. What a wonderful place Cwm Cartref is. My father loves it.

Reply from Frency Francis, Home Manager at Cwm Cartref Care Home

Thank you for your wonderful review. We are delighted to hear that your father has settled in so well since joining Cwm Cartref in May and that he loves living here.

Your kind words about our whole team mean so much to us. We pride ourselves on creating a warm, caring environment where residents...  

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Review from M R (Son of Resident) published on 20 April 2026 Submitted via Postal Card
Overall Experience

My father has settled in really well in the care home. Staff are very helpful and caring. Nothing is too much trouble. Manager is always approachable, and always there if you need advice.

Reply from Gemma Howells, Head of Marketing at Cwm Cartref Care Home

Thank you for taking the time to share such kind feedback. We're delighted to hear that your father has settled in so well and that our team has helped make his transition a positive one. Providing caring, supportive, and approachable support for both residents and their families is very important...  

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Review from Ken S (Son of Resident) published on 11 March 2026 Submitted via Website
Overall Experience
My mother has been a resident at Cwm Cartref for three and half years progressing from residential to nursing care. The management and staff have always treated my mother with care and respect as well as providing invaluable advice and support to myself and the wider family during health challenges through Dementia.
Cwm Cartref takes pride in its service and is always well-maintained, clean, and well-presented. Circulation areas are welcoming.
Visitors are welcome at any time and are encouraged to participate in activities. It's a very caring and family-orientated environment and I am satisfied with the care and support that my mother receives. The facility would benefit from more staff providing further care and support for all residents in social activities as their condition deteriorates..

I would highly recommend and thank all (including other families) for their ongoing support.

Reply from Gemma Howells, Head of Marketing at Cwm Cartref Care Home

Thank you so much for taking the time to share your review. We're delighted that you find Cwm Cartref to be welcoming, well-maintained, and family-focused, and that you feel reassured by the care your mother receives. Creating a warm, supportive environment where residents and families feel at home...  

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Review from Susan H (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience
The care mum gets at Cwm Cartref is excellent. All the staff are very helpful and patient. The activities and facilities are first class. There were many events and activities throughout the festive season, and there is plenty more to brighten up a gloomy January.

I feel included in my mum's care at all times and am informed of any changes very promptly. The atmosphere is always calm and welcoming, whatever the time of day I visit. Nothing seems too much trouble. Mum is definitely well looked after and as comfortable as she can be despite her many healthcare needs.

Reply from Gemma Howells, Head of Marketing at Cwm Cartref Care Home

Thank you so much for taking the time to share such a thoughtful review. We are truly delighted to hear that your mum is receiving excellent care at Cwm Cartref and that our team's patience, kindness, commitment and planned activities are all making a positive difference to her wellbeing. It's...  

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Review from Stephen P (Son of Resident) published on 3 November 2025 Submitted via Postal Card
Overall Experience

Management - excellent. All staff, carers, nurses, domestics - excellent. I couldn't fault the care my mother had during hr time at Cwm Cartref Care Home. The home is clean, tidy & very well organised. All residents are catered for depending on their needs. Entertainment was regular for residents who were able to take part in activities. The garden & decking areas were well maintained and easily accessible to all.

Reply from Frency Francis, Manager at Cwm Cartref Care Home

Thank you so much for your wonderful review. We truly appreciate your kind words about our staff and the care your mother received at Cwm Cartref. Our team takes great pride in providing a safe, comfortable, and welcoming environment for all residents, and it's lovely to know this was reflected in...  

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Review from Paul J (Son of Resident) published on 17 July 2025 Submitted via Postal Card
Overall Experience

Myself and my family are very happy with the care my mother receives at Cwm Cartref. Management and staff are always helpful, pleasant and courteous. The home is always clean and doesn't have the unpleasant smell that unfortunately some homes do. I am always informed immediately if Mum has any issues, and I know she is in safe hands, and I can have peace of mind knowing she is in good hands.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your kind words. We are delighted to hear that you and your family are happy with your mother's care at Cwm Cartref; it is a privilege to care for her. Our team works hard to provide a clean, safe, and welcoming environment, and it is incredibly rewarding to know that this is...  

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Review from Ann G (Niece of Resident) published on 29 May 2025 Submitted via Website
Overall Experience

We chose Cwm Cartref after visiting 4 Nursing Homes. We knew immediately it would be the one of choice and our aunt aged 101 was admitted from Hospital. She had been monitored carefully by the palliative care team in Morriston and we knew given her condition it wasn't likely to a be long term placement. But in the relatively short time she was there we cannot speak highly enough of the care/support she received and the willingness of all staff - at every level - to go that 'extra mile' to ensure her comfort and well being as well as that of ourselves when visiting. The visiting policy meant we could pop in at any time often several times a day. She expressed more than once how pleased she was to be there. On her last day when we received a phone call at 10.20 a.m. advising we might wish to visit we sat at her bedside until she expired at 5.36 p.m. Throughout the day the staff were amazing even providing us with a tea/coffee/biscuits trolley. Thank you Cwm Cartref.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your wonderful words. We are honoured that you chose Cwm Cartref for your aunt's care, it was a privilege to care for her and we are so glad we could support you and your family. Your kind words has been shared with the entire team. Please don't hesitate to reach out if there is ever anything more we can do for you.

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Review from Peter N (Son of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

My mother is well cared for, treated with love & compassion - all her needs are met. The staff are all thoughtful & kind. She can do very little for herself but nothing is too much for the staff. I have no concerns for her at Cwm Cartref.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind review; we take great pride in maintaining high standards, and it is truly rewarding to hear that these are being met. It is especially heart warming to know that our staff's hard work is making a positive difference in your mother's life. Your feedback means the world to us and I will be sure to share your lovely comments with the entire team.

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Review from Stephen T (Son-in-law of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

Since my mum has been in Cwm Cartref's care it has changed her and our lives for the better, knowing that your loved ones are not only physically cared for, but emotionally too. I can't say enough good things about all the staff nurses, maintenance etc. Would recommend them very highly.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your wonderful review. We're overjoyed to hear how much of a positive impact Cwm Cartref has had on both your mum's life and your family's peace of mind. Knowing that she feels cared for not only physically but emotionally is exactly what we strive for every day. Your kind...  

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Review from Beverley T (Daughter of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

My mum was on her last legs before going to Cwm Cartref, they have brought her back to life. I will be eternally grateful for the care and love they have shown my mum. Cwm Cartref have not only transformed my mum's life, but ours too, thank you so much.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your incredibly kind words. It means the world to us to know that your mum has experienced such a positive transformation since coming to Cwm Cartref. Our team is dedicated to providing not just care, but love and support to all our residents, and it's truly heart warming to...  

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Review from M B (Granddaughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

I am very pleased with the level of care that my nana receives here on a daily basis. All members of staff are extremely professional, friendly and kind. My nana is treated with dignity and respect which is reflected in how settled she feels here. This home has a real family feel to it and nothing is too much trouble for the amazing staff. It is always lovely and clean in the communal areas and in my nana's bedroom. I would highly recommend this home to anybody looking to find a placement for a loved one.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your lovely review. We're so glad to hear that your nana feels settled and well cared for here. Treating our residents with dignity and respect is at the heart of everything we do, and it's wonderful to know this has been your experience. Your kind words about our staff and the home's...  

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Review from David W (Son of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
Our mum has been a resident of Cwm Cartref for a few months and I would like to compliment the care home and the quality of care.
The team take great care of our mum, the standard and variety of the meals is great, always warm, rooms are kept clean and there are regular activities.
Never seen our mum doing Karaoke before.

We get regular updates from the team on how our mum has settled in.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mum is enjoying her time at Cwm Cartref and that you're pleased with the care she is receiving. It's wonderful to know that our team's dedication to providing high quality care, delicious meals, and...  

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Review from Gail W (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card
Overall Experience

My dad arrived at Cwm Cartref on Thursday 14th November. We were greeted by the manager who was really helpful and caring. The nursery I spoke to was so helpful and full of smiles. Since visiting my dad, we have been so pleased with all the caring staff who look after my dad. I will always remember a member of staff who was bringing teas, coffees and homemade cakes around and called my dad by his first name. This was priceless. I also met one staff member who was so helpful and caring.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for taking the time to share your experience with Cwm Cartref. We are delighted to hear that your dad received such a warm and caring welcome upon his arrival. It's wonderful to know that our team made a positive impression, and that their friendliness and attentiveness have...  

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Review from T F (Son of Resident) published on 3 December 2024 Submitted via Website
Overall Experience

My fathers seems very content and is well looked after. When visiting, all staff are very helpful and communicate well. Access is very secure. There are activities that my father is involved with daily.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind words and positive feedback. We're delighted to hear that your father is content and well cared for. Our team takes great pride in providing compassionate care and maintaining open communication with families. It's wonderful to know that you feel welcomed during your...  

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Review from Rowley M (Son of Resident) published on 23 September 2024 Submitted via Website
Overall Experience
My mother has been a resident at Cwm Cartref Care home for approximately 14 months, having been transferred there directly from hospital following a 6-month stay due to various issues.
Considering that she has always told us never to put her in a home, she seems happy enough there now she realises that she cannot be looked after at home. She likes the staff - who are always very friendly and attentive, and enjoys the food served there. She seems to be well looked after and is always washed and clean and well dressed.
On our regular visits to see my mother, we find the staff to be very friendly and helpful, and the property is well-maintained and is always very clean throughout.
Although my mother is unable to take part, there are regular events held there - including visits by singers, fates, craft classes, etc which help keep the residents active and involved.

We are now very pleased that she is a resident at Cwm Cartref.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your kind review. We're delighted that your mother is happy with the care she's receiving at Cwm Cartref and that you have noticed our team's dedication during your visits. It's wonderful that the activities and events are still able to create an engaging and lively...  

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Review from S D (Son of Resident) published on 10 September 2024 Submitted via Website
Overall Experience

An outstanding, caring team of professionals where nothing is too much trouble. It's a great setting also with fantastic outside space. Meals are varied and my Mother receives constant attention. Activities are also numerous and are clearly enjoyed by the residents. Thank you everyone at Cwm Cartref Care Home.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you greatly for your kind words. It is our honour to provide such care to your Mother, we're incredibly pleased that you are happy with our team at Cwm Cartref as well as our garden area. We are delighted to pass on your lovely comments.

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Review from Nicola L (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card
Overall Experience

Our dad has always been treated with respect and kindness. The staff are wonderful, caring and friendly. The home is very clean and tidy. Five stars.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your kind words and taking the time to leave us a review. We're so pleased you're happy with the care your dad is receiving at Cwm Cartref. Your supportive words regarding our team are greatly appreciated and we will be sure to pass on your lovely comments.

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Review from A T (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card
Overall Experience

Dad was moved there from another nursing home. This is far superior. The staff are very caring and Dad is very well looked after. Food is plentiful and of a good standard. Entertainment is excellent and something going on most days. The home is very clean. All staff are very friendly.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you so much for your wonderful review. We are delighted to hear that your dad has settled in so well and that you are pleased with the care he is receiving and we will continue to strive to meet and exceed your expectations. We appreciate your support, if there is anything more we can do for you or your dad, please do not hesitate to let us know.

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Review from Pamela B (Daughter of Resident) published on 5 September 2024 Submitted via Website
Overall Experience

I am very happy that my mother is living at Cwm Cartref. She is well looked after, the staff are very nice and friendly to the residents and always take time to speak to visitors. If there are any issues concerning my mother I am notified straight away.

Reply from Oli Reynolds, Registered Manager at Cwm Cartref Care Home

Thank you for your lovely review, we're delighted to hear that you are happy with the care your mother is receiving at Cwm Cartref. It's great to know that our team's friendliness and communication have made a positive impact on both you and your mother.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Cwm Cartref Care Home.

Upcoming Events

There are no upcoming events for Cwm Cartref Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Cwm Cartref Care Home.

Meet the Team (1)

Frency Francis
Frency FrancisJob Title:Home Manager

I have been with Caron Group for over five years, progressing from Registered Nurse to Head Nurse, and now Home Manager at Cwm Cartref Care Home.

I am proud to lead a dedicated team committed to providing high-quality, person-centred care in a warm and welcoming environment. My priority is to ensure all residents feel valued, respected, and supported to enjoy the best possible quality of life.

Frequently Asked Questions about Cwm Cartref Care Home

What types of Care is Cwm Cartref Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cwm Cartref Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Cwm Cartref Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Cwm Cartref Care Home to the centre of Swansea?

8.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cwm Cartref Care Home to verify any information. View our terms and conditions. Cwm Cartref Care Home has an Enhanced Service -more info.