Glangarnant

Neuadd Road, Garnant, Ammanford SA18 1UF

Glangarnant regard their home as a community in which different people, from all walks of life, for one reason or another, come together. It is within this community that they, as carers, aim to create an environment which as far as possible simulates the service users own home.

Professioanals are fully committed to ensuring that all who live in Glangarnant Care Home do so with dignity and that they have:

•         The right to privacy

•         The right to preservation of their individuality

•         The right to achieve the fulfilment of their physical and emotional needs

CAre workers will ensure that service users maintain their fundamental rights to freedom of choice, self determination and as far as they are able, to maintain their cultural traditions and lifestyle.

Owner: Arkash Management Consultants Ltd

Person in charge: Wilson Ncheke (Manager)

Local Authority / Social Services: Neath Port Talbot County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 35

Shared Rooms: 4

Rooms with ensuite WC: 17

Facilities & Services: Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Glangarnant: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9 (maximum of 10) for Glangarnant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Glangarnant in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.466 for Glangarnant is calculated as follows: ( (31 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 58 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.581 Points relating to the number of positive Reviews for Glangarnant is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.6 Target = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Glangarnant has a Review Score of 9 (9.047) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glangarnant?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glangarnant

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2

My beloved grandmother was here for a very short time, but the tender care and loving respect shown to both her and us as a family were exceptional, the team of staff lead by the manager is really second to none. I thank you all.

How likely would you be to recommend Glangarnant? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

My father has now been a resident at Glangarnant for nearly 3 years. He was very unwell on his arrival, however within months his condition drastically improved - he gained weight, looked healthier and was in good spirit despite suffering from dementia. The staff always treat the residents with dignity and respect and are extremely diligent - as a family we are kept updated of my father's health and well-being and if there are any issues, they are always dealt with efficiently.

There is a homely atmosphere and the residents enjoy a lounge area where they can listen to music, watch tv and play games; once a week they have a singer in the larger lounge. However, I would suggest that in future they try to improve the condition of the external patio area as it would be nice to sit outside during the summer months when visiting. The place could do with a little modernisation/new furniture, but that's a minor point given the excellent care they provide.

Well done Glangarnant!

How likely would you be to recommend Glangarnant? Extremely Likely

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Average Rating:   4.5 out of 5

The care home's sheets are very poor quality. The beds are not changed as often as they should be.
The floor behind the bed is not as clean as it should be either.
The trays are not cleaned off or is this the responsibility of relatives?
The hygiene is not up to scratch.

How likely would you be to recommend Glangarnant? Likely

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Average Rating:   3.7 out of 5

Wilson Ncheke, Manager at Glangarnant responded to this review on 12 Sep 2017:

At Glarnagarnant we pride ourselves in providing the best care possible, I am extremely disappointed that there was one room which did not meet the standard of our home. The home has taken this seriously even though it has never been highlighted to us. At this stage, I would like to take this opportunity to apologise to you and thank you for highlighting this issue to us. I can assure that we will act upon it immediately.

My 96-year-old mother entered this care home having been suddenly widowed. My father had been her carer since her stroke eight years before. She was made so welcome. I couldn't believe how easily she settled down amongst her new found friends.
The care has been brilliant, She is kept well, clean and healthy.
The family are always made aware of any problems, healthcare issues etc and a year on I am more than happy that we found Glangarnant care home for her.

How likely would you be to recommend Glangarnant? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has been a resident at the home for over 4 years now and seems happy every time I visit her.
The carers are very friendly to the residents and visitors.
The manager if ever I have had a problem or other, has always sorted the situation.
All in all, I can fully recommend the care home for future residents.

How likely would you be to recommend Glangarnant? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.9 out of 5

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