Brynmawr Care Village

2 Intermediate Road, Brynmawr, Ebbw Vale NP23 4SF
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9.5 26 Reviews
  • Brynmawr Care Village, Ebbw Vale
Brynmawr Care Village is an inclusive community which specialises in caring for those living with dementia. The site is located in the picturesque market town of Brynmawr and comprises of Plasgeller Care Home, Glanbury Care Home and Brynwood Care Home.

Residents are actively encouraged to participate in home life and communal spaces are lively and open. All residents of Brynmawr Care Village are supported to achieve their set goals, reach their maximum potential and above all; to live life as fully as possible.

The care village is warm and welcoming and staff receive specialist training to support resident needs. The care team is dedicated to offering the highest-standard of care possible to ensure residents health and wellbeing needs are met.
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Care Provided by Brynmawr Care Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in Charge

  • Jacquie Addison (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (14)

Brynmawr Care Village Reviews (26)

9.5

Brynmawr Care Village has a Review Score of 9.5 (9.461) out of 10, based on 24 reviews in the last 2 years.
Over all time Brynmawr Care Village has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brynmawr Care Village
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Total of 26, showing 1-20
Review from Nigel B (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been well looked after in the home, she seems a lot happier and healthier in the home. In her last care home she had repeated falls, UTI's and incidents of aggression, these are now no longer the case. There are plenty of activities to keep her amused and engaged, when she is in the frame of
mind to participate. It is a huge relief for me and my family, after the previous disastrous experience in the other home. Well done to the staff of the home.
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
Thank you for taking the time to share your experience. We are so pleased to hear that your lovely mam is happier and healthier with us. Our team works hard to provide a safe, supportive, and engaging…read more
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Review from Joy W (Wife of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff care for families very good + care for residents very good. Staff ratios excellent. Residents are cared as individual e.g getting up in the morning + meal times is very flexible.
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
Thank you so much for your lovely feedback. It is important to us that each resident is treated as an individual, with choices and flexibility in their daily routines. Your comments about our staff…read more
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Review from B F (Wife of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Plasgeller home for almost two years and I must say I am more than happy with the care he receives from all staff. Slight issue with laundry going missing but understandable due to the number of residents.
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
Thank you for your kind words and for sharing your feedback. We are delighted to hear that you're happy with the care your husband has received from our staff. We apologise for the occasional issue…read more
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Review from V M (Sister of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy to say that my sister, although she has only been in Plasgeller for just over 2 weeks. She has settled in well and I believe she is happy. Had a lovely afternoon on Saturday as it was her 80th birthday as well as another resident. A lovely cake with candles was made for them and everyone
sang happy birthday.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind review. We're delighted to hear that your sister has settled in well and is happy at Plasgeller. It was such a pleasure celebrating her 80th birthday. We are glad you…read more
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Review from E B (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family is so happy with the care that my mother receives at Plasgeller. We always receive such a kind and personal welcome when we visit and the staff are very helpful and sympathetic in responding to any query. We feel reassured that my mother is so well looked after in such a safe and comfortable
environment - thank you!
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your lovely review and kind words about Plasgeller. We are delighted to hear that you and your family are happy with the care your mother receives. Providing a safe, comfortable…read more
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Review from Kathryn W (Wife of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole I find this care home to be very good, occasionally there are glitches but for the most part the care giving is excellent. Some staff are able to interact/show empathy better than others but that would be the same anywhere. Standard of cleanliness is good. The food is normally good and
plentiful. The cooked dinners on Sunday's and Thursdays are excellent. The rooms are a good sized, kept clean and tidy on a daily basis.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for taking the time to share your feedback. We're delighted to hear that you find the care at our home to be excellent and appreciate your kind words about our staff, cleanliness and meal…read more
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Review from J F (Wife of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's such a relief to know that my husband is very well cared for. It's a luxury home, but still has a homely feel. I visit most days and it is spotlessly clean. All the staff are so warm, friendly, kind, compassionate, approachable and really good fun. I am always made to feel very welcome and everyone
is supportive to me as well as my husband. The team are very efficient and I feel thankful that my husband is a resident in this amazingly run care home.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your heartwarming review. We are truly grateful for your kind words and delighted to know that you feel your husband is so well cared for. It's wonderful to hear that you…read more
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Review from P P (Wife of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I think the Brynmawr Care Village is doing a fantastic job. All areas from admin, carers, cleaners, maintenance, laundry and kitchen have been over and above to me. Always ready to listen and engage with me and are doing an amazing job caring for my husband.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you feel supported by our entire team. We are dedicated to providing the highest quality of care, and it…read more
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Review from J F (Sister of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given were exceptional.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind words. We're thrilled to hear that you found the care and attention given to your loved one exceptional. Our team works hard to provide the best support to our…read more
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Review from S J (Power of Attorney of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Furniture in lounges and bedrooms clean and bright and comfortable. Entertainment good.
Cleanliness good.
Services to hair and feed good.
Would like more showers per week. Care - Good.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for your positive feedback. We're delighted that you find the furniture comfortable and bright and that our entertainment and cleanliness meet your expectations. It's great to hear that…read more
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Review from Yvonne T (Wife of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been residing in Brynmawr Care Village since 2022 and I feel is well cared for. I love being part of Brynmawr family and always made to feel welcome when I visit everyday.
The care for my husband is excellent and he is well cared for and he has lots of stimulation and activities and
I enjoy being part of this to.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your wonderful feedback. We're truly grateful that you and your husband feel part of the Brynmawr Care Village family. It's our priority to create a welcoming and supportive…read more
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Review from Nicola J (Friend of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is in Beacon Lodge and the care he receives is second to none. The staff are amazing, kind and caring and sensitive to his needs. He is stimulated and happy. He enjoys all the activities on offer and they are varied and interesting.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for taking the time to share your positive experience. We are thrilled to hear that your friend is happy, stimulated and well cared for. Our team works hard to provide personalised,…read more
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Review from V E (Wife of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Brynwood for two years and the care and staff were excellent. The home was very clean, bright and everyone was so caring.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your kind words and for taking the time to leave us a review. We're truly grateful that we could be part of your husband's care journey for the past two years. It's wonderful to…read more
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Review from S S (Sister of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my relative six times a week. I feel sometimes they rush the food down and drink. When feeding, not giving enough time for food to go down and I feel it could lead to aspirating. On weekends, I feel a lack of activities, just sat watching TV.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for taking the time to share your feedback. We value your regular visits and involvement in your relative's care at Brynmawr Care Village. Thank you for the positive 5 star reviews and your…read more
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Review from C B (Son-in-law of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brynwood is an amazing facility with great staff who are always caring and willing to go the extra mile. The home is always really clean and tidy and they are always trying to find new things to keep the residents entertained. Couldn't wish for a better place.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you so much for your wonderful feedback. We are thrilled to hear that you've had such a positive experience with our team and the care we provide. It's incredibly important to us that our…read more
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Review from Sandra S (Daughter-in-law of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and approachable staff.
Spotless facilities.
Lots of activities for residents and families welcome to attend.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for your kind words. We're so pleased you're happy with the care our team has and continue to offer to our residents and their loved ones. We appreciate all of your support.
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Review from Clare T (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally positive, some difficulties with communication regarding what is happening/changes in presentation or medical concerns. Lack of involvement in general care/decisions. Some issues around property (missing items). Some really lovely carers/nurses caring for Mam, but sometimes some do not even
acknowledge us as family members. Mam does not seem to get much access to stimulation or activities specific to her needs.
Reply from Tracey Webb, Registered Manager at Brynmawr Care Village
Thank you for taking the time to leave us a review, as we're grateful for the feedback. Your Mam is a much-valued and longstanding member of the Brynmawr Care Village community (as are you, as a…read more
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Review from Elwyn P (Husband of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a patient here for some nine years but during the last eighteen/twenty weeks, she has had a problem where she is scratching continually and her skin gets very raw and inflamed. She has had various creams and medicines applied and seen by many different doctors but sadly to no avail.
Would you please consult a dermatologist to get to the bottom of this problem because nothing seems to be working at the moment?
Reply from Wayne Rees, Head of Region at Brynmawr Care Village
Thank you for completing the star ratings and we do appreciate the specific issue that is causing you concern. Obviously, it is not appropriate for us to give any more detail about that in a public…read more
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Review from Ann H (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and caring. Mam has settled quite well and appears well cared for.
Very early days - only been here a few weeks but good impression so far.
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
We are thrilled to hear that your mam has settled in well and that you've already formed a positive impression of our staff and the care provided. As you mentioned, it is still early days but we are…read more
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Review from Michelle H (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review was very pleasant - all the questions I asked were answered. I was made very comfortable and put at ease. If I didn't understand, it was explained to me which was excellent.
I didn't feel I couldn't ask anything and didn't feel on edge. So I'm very happy and understand and feel happy that
my dad is enjoying his life at Plasgeller. Thank you very much.
Reply from Tracey Webb, Service Manager at Brynmawr Care Village
Thank you for sharing your experience with us. Ensuring clear communication and understanding is a top priority for us and we are glad that you feel supported in this regard. It is heartwarming to…read more
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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Brynmawr Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Brynmawr Care Village is calculated as follows: ( (187 Excellents x 5) + (72 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Brynmawr Care Village is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 22 Positive Reviews ÷ 24 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 31 Oct 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brynmawr Care Village

What types of Care is Brynmawr Care Village registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brynmawr Care Village have?

There are 120 Single Rooms.

What are the Facilities & Services at Brynmawr Care Village?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brynmawr Care Village to the centre of Ebbw Vale?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brynmawr Care Village to verify any information. View our terms and conditions. Brynmawr Care Village has an Enhanced Service - more info.