The care and attention given were exceptional.
J F (Sister of Resident)
The care for my husband is excellent and he is well cared for
Yvonne T (Wife of Resident)
The staff are amazing, kind and caring and sensitive to his needs. He is stimulated and happy.
Nicola J (Friend of Resident)
Brynmawr Care Village has a Review Score of 9.5 (9.461) out of 10, based on 24 reviews in the last 2 years.
Over all time Brynmawr Care Village has 26 reviews.
5.0 out of 5
Thank you for taking the time to share your experience. We are so pleased to hear that your lovely mam is happier and healthier with us. Our team works hard to provide a safe, supportive, and engaging environment for all our residents, and it is wonderful to know the positive impact this has had on your family after a difficult experience elsewhere. We will be sure to share your kind words with the team, your feedback is truly appreciated.
4.0 out of 5
Thank you so much for your lovely feedback. It is important to us that each resident is treated as an individual, with choices and flexibility in their daily routines. Your comments about our staff and the care provided mean a lot to the whole team.
4.0 out of 5
Thank you for your kind words and for sharing your feedback. We are delighted to hear that you're happy with the care your husband has received from our staff. We apologise for the occasional issue with laundry and appreciate your understanding. We are always working to improve and will continue to ensure the best care for all our residents. Please don't hesitate to reach out if you have any further concerns.
5.0 out of 5
Thank you so much for your kind review. We're delighted to hear that your sister has settled in well and is happy at Plasgeller. It was such a pleasure celebrating her 80th birthday. We are glad you enjoyed the afternoon, and we truly appreciate your kind words.
5.0 out of 5
Thank you so much for your lovely review and kind words about Plasgeller. We are delighted to hear that you and your family are happy with the care your mother receives. Providing a safe, comfortable and welcoming environment for our residents and their families is at the heart of everything we do. It means a great deal to us to know that you feel reassured and supported by our team. Your appreciation inspires us to continue delivering the highest standard of care with compassion and dedication.
5.0 out of 5
Thank you for taking the time to share your feedback. We're delighted to hear that you find the care at our home to be excellent and appreciate your kind words about our staff, cleanliness and meal offerings - especially our Sunday and Thursday dinners! Your comments about staff empathy are valuable to us and we will continue working with our team to ensure consistent, compassionate interactions. Your recognition of the efforts we put into maintaining clean and comfortable rooms means a lot to us, thank you for your continued support.
5.0 out of 5
Thank you so much for your heartwarming review. We are truly grateful for your kind words and delighted to know that you feel your husband is so well cared for. It's wonderful to hear that you appreciate the balance we strive for with a warm, homely atmosphere. Your recognition of our team's friendliness, kindness and compassion means the world to us and we're thrilled that you feel welcomed and supported during your visits. Your acknowledgement of our cleanliness and efficiency motivates us to continue maintaining the high standards we are committed to. We're truly honoured to be entrusted with your husband's care and are so pleased to know that his time with us brings you peace of mind.
5.0 out of 5
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you feel supported by our entire team. We are dedicated to providing the highest quality of care, and it means a lot to know we're meeting your expectations. It's truly a pleasure caring for your husband, and we're always here to listen and assist however we can. Thank you for your continued support.
5.0 out of 5
Thank you so much for your kind words. We're thrilled to hear that you found the care and attention given to your loved one exceptional. Our team works hard to provide the best support to our residents and it's wonderful to know their efforts are appreciated.
4.0 out of 5
Thank you for your positive feedback. We're delighted that you find the furniture comfortable and bright and that our entertainment and cleanliness meet your expectations. It's great to hear that you're also happy with the hair care, meal services and the overall care provided by our staff. Thank you for your continued support.
5.0 out of 5
Thank you so much for your wonderful feedback. We're truly grateful that you and your husband feel part of the Brynmawr Care Village family. It's our priority to create a welcoming and supportive environment for all our residents and their families and we're delighted to hear that you've experienced this first-hand. We're glad to know that your husband is receiving the care he deserves and that he enjoys the activities and stimulation we provide. Thank you for your continued support.
5.0 out of 5
Thank you so much for taking the time to share your positive experience. We are thrilled to hear that your friend is happy, stimulated and well cared for. Our team works hard to provide personalised, compassionate care and it's wonderful to know that this has made a difference for your friend. We're also glad to hear that he enjoys the variety of activities we offer. Keeping our residents engaged and ensuring they have plenty of interesting things to do is a key part of our approach and we're so pleased to hear that he is benefiting from this. Thank you for your continued support.
5.0 out of 5
Thank you so much for your kind words and for taking the time to leave us a review. We're truly grateful that we could be part of your husband's care journey for the past two years. It's wonderful to hear that our team made a positive impact and that you found the environment welcoming and supportive.
5.0 out of 5
Thank you for taking the time to share your feedback. We value your regular visits and involvement in your relative's care at Brynmawr Care Village. Thank you for the positive 5 star reviews and your continued support.
5.0 out of 5
Thank you so much for your wonderful feedback. We are thrilled to hear that you've had such a positive experience with our team and the care we provide. It's incredibly important to us that our residents feel comfortable and engaged. Your kind words about our staff's dedication mean a lot. We truly appreciate your continued support.
5.0 out of 5
Thank you for your kind words. We're so pleased you're happy with the care our team has and continue to offer to our residents and their loved ones. We appreciate all of your support.
3.0 out of 5
Thank you for taking the time to leave us a review, as we're grateful for the feedback. Your Mam is a much-valued and longstanding member of the Brynmawr Care Village community (as are you, as a regular visitor). We would be happy to do this on a one-on-one basis if you feel able so that we can better understand the details. I hope that our enhanced reviews, where we encourage families to meet with us face-to-face to discuss their loved one's needs and progress, are something you will be able to use going forward.
4.0 out of 5
Thank you for completing the star ratings and we do appreciate the specific issue that is causing you concern. Obviously, it is not appropriate for us to give any more detail about that in a public forum. However, if you remain unsure of the latest situation regarding the dermatology referral or the care that is in place pending the appointment, please feel free to discuss this with the registered nurses or service manager when visiting next or by calling. We do understand your concern and want to reassure you that we always liaise closely with various external professionals, for all residents' benefit. Please let us know if there is anything further we can do to improve those areas where you have scored the home as less than five stars. We really value your support for the home, as your wife is very much part of the Brynmawr Care Village community after nine years with us!
4.0 out of 5
We are thrilled to hear that your mam has settled in well and that you've already formed a positive impression of our staff and the care provided. As you mentioned, it is still early days but we are committed to maintaining the same level of friendliness, care and support throughout your mam's stay. If there is anything more we can do to ensure her comfort and well-being, please do not hesitate to let us know.
5.0 out of 5
Thank you for sharing your experience with us. Ensuring clear communication and understanding is a top priority for us and we are glad that you feel supported in this regard. It is heartwarming to know that your dad is enjoying his time with us. We are here to support both you and your dad every step of the way. If there is anything more we can do to enhance your dad's experience, please do not hesitate to let us know.
The Review Score of 9.5 (9.461) out of 10 for Brynmawr Care Village is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brynmawr Care Village to verify any information. View our terms and conditions. Brynmawr Care Village has an Enhanced Service - more info.
