Brynmawr Care Village

2 Intermediate Road, Brynmawr, Ebbw Vale NP23 4SF
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9.3 26 Reviews
  • Brynmawr Care Village, Ebbw Vale
Brynmawr Care Village is an inclusive community which specialises in caring for those living with dementia. The site is located in the picturesque market town of Brynmawr and comprises of Plasgeller Care Home, Glanbury Care Home and Brynwood Care Home.

Residents are actively encouraged to participate in home life and communal spaces are lively and open. All residents of Brynmawr Care Village are supported to achieve their set goals, reach their maximum potential and above all; to live life as fully as possible.

The care village is warm and welcoming and staff receive specialist training to support resident needs. The care team is dedicated to offering the highest-standard of care possible to ensure residents health and wellbeing needs are met.

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Care Provided by Brynmawr Care Village

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Webb (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brynmawr Care Village Reviews (26)

Total of 26, showing 21-26
9.3

Brynmawr Care Village has a Review Score of 9.3 (9.328) out of 10, based on 25 reviews in the last 2 years. Over all time Brynmawr Care Village has 26 reviews.

Overall Experience

  • 15
  • 8
  • 2
  • 0
  • 1

Date Published

26
7
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25
1

Review from Susan C (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for almost a year now. She is very settled and is as happy as someone with dementia can be. She has been well looked after and staff are fabulous, despite staffing problems which see them running around most of the time. My mother is kept very clean and her clothes are
laundered and her hair done which she loves. We are very happy with all aspects of her care.

Reply from Tracey Webb, Service Manager at Brynmawr Care Village

Thank you for sharing your thoughts, it brings us immense joy to hear that your mother is settled and content under our care. Our dedicated team works tirelessly to ensure the well-being and comfort of all our residents and rest assured that while our team may seem rushed at times, we are not experiencing staffing issues. Your satisfaction with all aspects of your mother's care means a lot to us and if there is anything more we can do to enhance her comfort or address any concerns, please feel free to reach out.


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Review from Andrea S (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care our dad and husband is receiving at Plasgeller. Care staff are helpful and easy to approach and talk to regarding all aspects. Activity coordinators are friendly and has good interactions with the resident.
He seems his 'normal' self when visiting and there's no show of decline
of the resident's illness since arriving at Plas Gellar.
Thank you.

Reply from Tracey Webb, Service Manager at Brynmawr Care Village

Thank you for sharing your positive experience with us. We are thrilled to hear you are happy with the care your dad is receiving. Our care team and well-being coordinators work hard to create a welcoming and engaging environment for all residents. It is wonderful to hear that your dad feels comfortable and is showing no signs of decline, we are committed to maintaining this standard of care and ensuring his continued well-being. If there's anything more we can do to support your dad or your family, please let us know.


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Review from Denise W (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since we went into a meeting for families last month, someone told the carers what was said in the meeting and some of the carers haven't spoken to us since. They shouldn't be like that and getting away with it. Two of them were moved to Brynwood, they didn't like it and they are back in Granbury. They
shouldn't dictate where they are going to work.

Reply from Wayne Rees, Head of Region at Brynmawr Care Village

Thank you for your feedback. We have since spoken, and the situation has been resolved. We completely agree with you that the needs of residents are the first priority.


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Review from I R (Husband of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Better than I expected, visit times are excellent. Staff pleasant and always helpful.

Reply from Tracey Webb, Service Manager at Brynmawr Care Village

Thank you for taking the time to share your experience with us. We are pleased to hear that Brynmawr Care Village has exceeded your expectations and it is wonderful to know that you have found our staff to be pleasant and accommodating. If there's anything more we can do to enhance your wife's experience with us, please don't hesitate to reach out.


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Review from L M (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not family friendly, do not encourage visitors to bring children, nor do they offer visitors a drink. Visitors are not allowed to use the toilet.
In their own words "we have to take what we are given"; as far as care staff go. Residents are not encouraged to take part in their hardly there activities.
Do not maintain regular updates with family. Hard to contact, always going to other parts of the home.
Allowed Mum to get severely constipated, don't ensure her hearing aids are used and make excuses when she removes them. Cover up their discrepancies such as allowing her to go weeks before her dentures were fixed.

Reply from Dawn Crandon, Site Manager at Brynmawr Care Village

Dear LM, Thank you for your feedback. In normal times, there are no restrictions on bringing children on visits. Toilet facilities are also available, and used by other visitors without difficulty. If staff have not offered a drink on a particular occasion, do contact me directly so that I can follow this up. The only time we have restrictions in relation to visitors is if there is an outbreak of an infectious disease e.g. Norovirus, or Covid-19. In those circumstances, the public health authorities require us to limit or exclude visitors for a period of time and/or to impose additional infection control procedures. In relation to the other matters raised, as you are aware these have already been investigated as part of a formal complaint – we will just have to agree to differ as to the facts. Please be assured, however, that your Mum’s welfare is our first priority, and we will always do what we can to support you as her family for as long as she is a resident with us.


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Review from Brinley H (Brother of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Outside cover is needed when raining (front entrance).

Reply from Dawn Crandon, Registered Manager at Brynmawr Care Village

Thank you for taking the time to provide feedback, we take all suggestions into consideration. Our team endeavour to provide the best standard of care possible for your loved one and we are greatly appreciative of the scores you have provided.


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Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Brynmawr Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.411 for Brynmawr Care Village is calculated as follows: ( (190 Excellents x 5) + (69 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (13 Very Poors x 1) ) ÷ 297 Ratings = 4.411

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Brynmawr Care Village is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 22 Positive Reviews ÷ 24 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Tracey

Tracey Webb

Job Title: Registered Manager

As the Service Manager of Brynmawr Care Village, I am committed to creating a nurturing and supportive environment where every resident feels valued, respected, and at home. I strive to ensure the provision of kind care, whilst fostering a sense of community and well-being. I have worked within the care sector for sixteen years and the joy of witnessing our lovely residents’ smiling faces remains the most rewarding experience, and the highlight of my day. Brynmawr Care Village is a lively and fun place, and I am inspired each and every day to pursue my promise of delivering compassionate care to those we are privileged to serve.