Ceris Newydd and Glyn Menai

I have the highest regard for all staff and management at Glyn Menai.

Have found all the staff very thoughtful and caring towards my Mum.Always kept informed of any issue.Very happy with the service provided. The staff are always polite and curteous towards Mum and any visitors.

Since my mother has resided at Ceris Newydd her health has improved due to the good care given to her. She is very happy there and has thanked me numerous times for getting a room there for her as the food is good, she enjoys the activities and the staff are so happy and treat her with dignity and respect. She often says that they are like an extended family which I also feel is the way I am treated on my visits. I would recommend Ceris Newydd to all families.

My husband has been much more relaxed and peaceful since being here. He settled very quickly, due to the wonderful staff. The atmosphere here is a very happy one. It gives me and our family such comfort to have my husband so well cared for and looked after with dignity. Thank you all so much.

They have been above &beyond with care &love towards my mother for the last 3 years thank you staff are genuinely caring although shouted and scream at also kind towards us as a family always greeting us with a welcoming smilexx

Thank you for taking such good care of my father.

I couldn't ask for more! Knowing my husband is happy and being well looked after is a huge blessing and gives me peace of mind. Thank you!

My father is well looked after and is very happy. The carers go out of their way to make us welcome.

We love the welcome from reception, especially the cats.

Very good nursing home. Good staff and excellent support care for my mother.

This is my mother's 4th year at Ceris Newydd, and she couldn't be happier. All the staff are great and do all they can to make life as easy as possible. She's also very happy with the food (and she's very fussy).

Very good care for residents. Staff are always polite and welcoming. The receptionist is always welcoming and pleasant.

Care could not be improved. Excellent in all aspects. Carers are always polite and welcoming. Nursing care could not be improved. Lovely, homely atmosphere, always exceptional care.

Although the wife has only been a resident at Ceris Newydd for a few weeks, there is a marked improvement in her attitude and mental health in general, although naturally she does have her "off days".

My partner has been in Ceris for 16 months and our experience on the hold has been good. I spend a lot of time with him so I have seen how it works, I do feel that there is not enough staff to deal with 10 patients who are all in need of personal care, I have seen the staff get quite stressed out and sometimes not able to bot able to take their lunch break until nearly 3 o'clock as there is always someone needing changing or repositioning. The staff work very hard and do their very best, no complaints on the care.

I visited in October to see my dad, staff were very lovely, I took chocolates for all staff, day and night and residents. I assisted with feeding my dad, due to my nursing background, I sorted my dads cupboards and wardrobe plus replenished clothing and vests. I was wondering the pads where overtaking room in wardrobes and cupboard is, their anything we can do about that and noticed clothes underneath the packets of pads which had fell of the hangers, they were very creased and tops rolled up in the cupboards if any thing is stained can you dispose of them and I will replenish items if you leave a text or email I can act on this straight away. can I just say thank you for all you do for my dad he looked wonderful when I came to visit keep on with all good works you are wonderful.

A kind welcome is the first contact at Ceris Newydd Fairways. The staff are friendly and approachable. Recent coffee mornings and walks, when appropriate, add to a feeling of normality for clients. The music sessions are much enjoyed and well prepared. The management is readily available and listens to concerns. Nothing is too much trouble. The carers are well trained, watchful and kind. All very reassuring for anxious relatives. Ceris is such a benefit to our locality.

First Class

Ceris Newydd Care Home goes above and beyond by providing a safe and genuinely caring environment for my mum. All of the staff from admin, housekeeping, carers, nurses, and managers are super helpful, friendly and professional and I can't recommend them highly enough.

I was very impressed with the kindness the staff showed a resident, who was very agitated at the time, within 15 minutes of engaging with the situation, the resident was a different person - e.g a happy person.