Ceris Newydd and Glyn Menai

Treborth, Bangor LL57 2RQ
Review Us
9.6 31 Reviews
  • Ceris Newydd and Glyn Menai, Bangor
Ceris Newydd is a 75 bedded care home owned by Fairways Care Ltd. The home consists of two units, Glyn Menai which provides dementia care and Ceris which accommodates people with general nursing needs.

Ceris Newydd and Glyn Menai is an award-winning home located in Bangor.

The home was first established as a nursing home back in 1984 with an aim to serve the elderly with comprehensive care to live a fulfilled life.

Ceris Newydd facilitates three lounges, a hair salon, a house café and a spectacular view of Menai Strait from the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Cairns (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (36)

Ceris Newydd and Glyn Menai Reviews (31)

9.6

Ceris Newydd and Glyn Menai has a Review Score of 9.6 (9.633) out of 10, based on 18 reviews in the last 2 years.
Over all time Ceris Newydd and Glyn Menai has 31 reviews.

Overall Experience
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Date Published
  • 31
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Reviewer Connection to Ceris Newydd and Glyn Menai
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Total of 31, showing 1-20
Review from Sharon B (Daughter-in-law of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is an excellent home. My relative is well cared for. The facilities are good with such lovely views and location. The permanent staff are good, some more than others; however, agency staff can at times be less engaging.
The food is hit and miss at times. The Friday 'fish' has gone smaller and looks
grey!
Investment in new restaurant tables, they look old!
We love the welcome from reception, especially the cats.
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Review from John E (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good nursing home. Good staff and excellent support care for my mother.
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Review from Gareth R (Son of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my mother's 4th year at Ceris Newydd, and she couldn't be happier. All the staff are great and do all they can to make life as easy as possible. She's also very happy with the food (and she's very fussy).
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Review from Trevor R (Friend of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care for residents. Staff are always polite and welcoming. The receptionist is always welcoming and pleasant.
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Review from N R (Friend of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care could not be improved. Excellent in all aspects. Carers are always polite and welcoming. Nursing care could not be improved. Lovely, homely atmosphere, always exceptional care.
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Review from I W (Husband of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although the wife has only been a resident at Ceris Newydd for a few weeks, there is a marked improvement in her attitude and mental health in general, although naturally she does have her "off days".
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Review from Carol E (Partner of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been in Ceris for 16 months and our experience on the hold has been good. I spend a lot of time with him so I have seen how it works, I do feel that there is not enough staff to deal with 10 patients who are all in need of personal care, I have seen the staff get quite stressed out and
sometimes not able to bot able to take their lunch break until nearly 3 o'clock as there is always someone needing changing or repositioning. The staff work very hard and do their very best, no complaints on the care.
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Review from H C (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited in October to see my dad, staff were very lovely, I took chocolates for all staff, day and night and residents. I assisted with feeding my dad, due to my nursing background, I sorted my dads cupboards and wardrobe plus replenished clothing and vests. I was wondering the pads where overtaking
room in wardrobes and cupboard is, their anything we can do about that and noticed clothes underneath the packets of pads which had fell of the hangers, they were very creased and tops rolled up in the cupboards if any thing is stained can you dispose of them and I will replenish items if you leave a text or email I can act on this straight away. can I just say thank you for all you do for my dad he looked wonderful when I came to visit keep on with all good works you are wonderful.
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Review from S P (Wife of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A kind welcome is the first contact at Ceris Newydd Fairways. The staff are friendly and approachable. Recent coffee mornings and walks, when appropriate, add to a feeling of normality for clients. The music sessions are much enjoyed and well prepared. The management is readily available and listens
to concerns. Nothing is too much trouble. The carers are well trained, watchful and kind. All very reassuring for anxious relatives. Ceris is such a benefit to our locality.
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Review from Guto P (Husband of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Class
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Review from Sue D (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ceris Newydd Care Home goes above and beyond by providing a safe and genuinely caring environment for my mum. All of the staff from admin, housekeeping, carers, nurses, and managers are super helpful, friendly and professional and I can't recommend them highly enough.
Reply from Joanne Cairns, Home Manager at Ceris Newydd and Glyn Menai

Thank you for your positive review it goes along way and your feedback will be provided back to all our staff.

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Review from M M (Son of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the kindness the staff showed a resident, who was very agitated at the time, within 15 minutes of engaging with the situation, the resident was a different person - e.g a happy person.
Reply from Joanne Cairns, Home Manager at Ceris Newydd and Glyn Menai

Thank you for sharing your experience. This positivity will be shared with all staff.

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Review from A G (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very hard working and polite.
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Review from D R (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome whenever we visit especially from one member of staff in particular! My mother is very settled and very happy, and most importantly feels safe. All the staff are amazing, and as a family can't fault anything.
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Review from Jacqui B (Daughter-in-law of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident of Ceris Newydd after suffering a stroke. During her first few months, she settled in, her health overall and post-stroke improved and she became happier in herself. The staff assisted in mum's progress post-stroke and were always on hand with help, a cheery word and care. Mum
was never lonely, there was always someone popping in to say hello or offer coffee/tea. At the end of Mum's life, the care and dedication shown by Ceris staff couldn't be faulted. They were wonderful in giving mum a peaceful and dignified ending.
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Review from B R (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole everything is satisfactory. The lady in reception is very welcoming and helpful.
The nurse is very supportive and shows the residents great dignity. The same goes for the lady who helped weigh my mother and put her at ease. Also the staff show residents and understanding to all.
Some
others were brusque and seem to want to rush everything.
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Review from S B (Son of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and welcoming, including reception and the cats!
All staff are approachable and easy to talk with.
Nice facilities and views from the lounge.
Food choices and standards could be better on occasion.
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Review from E H (Husband of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I commend Fairways Treborth, Bangor for the well-being and care afforded my wife during two and a half years at Ceris Newydd Down, with appreciation to all the staff - from management, administration, nursing, carers, chefs, cleaning staff, and activities. I visit my wife three times every week and
her care and special needs have been maintained. New renovation and improvement work is also appreciated.
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Review from B J (Wife of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not trying to say that Ceris Newydd is perfect, but my personal experience has been excellent. My husband, since the day of his admission has been treated with respect and kindness. He is severely autistic, so as you can imagine, looking after him is not always easy. He has been very well looked
after. He has been showered and shaved regularly and despite the fact that he is doubly incontinent he is always well cleaned. The staff/patient/family relationships are very good, we are treated with respect and sympathy. Nothing is ever too much trouble for the staff.
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Review from Iola A (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took quite a long time for my husband to settle into the home, Glyn Menai, in the beginning. I know that staff and carers found him quite challenging to look after. Also, he moved into the home at the beginning of lockdown which meant that I was not allowed to visit him for one year. By now he is
much settled in Glyn Menai, which is so much appreciated. And it is only thanks to the dedication and patience of all at Glyn Menai. Thank you all.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Ceris Newydd and Glyn Menai is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Ceris Newydd and Glyn Menai is calculated as follows: ( (150 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 207 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ceris Newydd and Glyn Menai is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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Frequently Asked Questions about Ceris Newydd and Glyn Menai

What types of Care is Ceris Newydd and Glyn Menai registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ceris Newydd and Glyn Menai have?

There are 69 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Ceris Newydd and Glyn Menai ?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ceris Newydd and Glyn Menai to the centre of Bangor?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ceris Newydd and Glyn Menai to verify any information. View our terms and conditions. Ceris Newydd and Glyn Menai has an Enhanced Service - more info.