Ceris Newydd and Glyn Menai

Treborth, Bangor LL57 2RQ
Review Us
9.6 31 Reviews
  • Ceris Newydd and Glyn Menai, Bangor
Ceris Newydd is a 75 bedded care home owned by Fairways Care Ltd. The home consists of two units, Glyn Menai which provides dementia care and Ceris which accommodates people with general nursing needs.

Ceris Newydd and Glyn Menai is an award-winning home located in Bangor.

The home was first established as a nursing home back in 1984 with an aim to serve the elderly with comprehensive care to live a fulfilled life.

Ceris Newydd facilitates three lounges, a hair salon, a house café and a spectacular view of Menai Strait from the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Cairns (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (36)

Ceris Newydd and Glyn Menai Reviews (31)

9.6

Ceris Newydd and Glyn Menai has a Review Score of 9.6 (9.633) out of 10, based on 18 reviews in the last 2 years.
Over all time Ceris Newydd and Glyn Menai has 31 reviews.

Overall Experience
  • 25
  • 5
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Date Published
  • 31
  • 10
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  • 18
  • 13
Reviewer Connection to Ceris Newydd and Glyn Menai
  • 9
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  • 5
  • 3
  • 2
  • 1
Total of 31, showing 21-31
Review from M J (Wife of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has dementia and is bedbound. The staff are very kind to him (and me) his comfort is their primary concern and they go to great lengths to ensure this. They are aware of his language preference (Welsh). They are watchful of his social meals (i.e to be with others) and partake when possible
activities, when he becomes agitated they remove him.
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Review from Beryl K (Wife of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with my husband's care. I am always made welcome when I visit.
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Review from Laura K (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received excellent care at Ceris Newydd Nursing Home. He was treated with kindness, dignity and respect. Visits from family were always welcomed and encouraged and we were always made to feel at ease when visiting. Dad passed away at the home and staff made every effort possible to ensure
that his last days and hours were as comfortable and peaceful as possible. Thank you very much.
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Review from M M (Husband of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely, ready to talk to me and make me very comfortable when visiting, could not wish for better.
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Review from Gareth J (Son of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have just been to a relatives meeting which was thoroughly informative and relevant to the current situation of the sale of the home. Met the director and was impressed by his intentions for the home some and residents. Very pleased that the manager has now returned. I am very happy with the care and
wellbeing of my mother, which gives me ease in knowing she is safe and looked after. The staff as always are attentive and again will mentions the manager and a staff member.
Reply from Rahi Joshi, Head Office at Ceris Newydd and Glyn Menai

Thank you for sharing your thoughts with us. Our resident's well-being is our top priority ensured by maintaining high-quality care for all residents. It is our pleasure to have your mother with us.
Kind regards,
Rahi.

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Review from Elizabeth W (Daughter-in-law of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law is always happy and not distressed now she is living at Ceris Newydd. The careful handling by staff has helped her to get used to being moved by hoist, so she is not upset. Her skin and medical conditions are well looked after by the carers and nurses. The staff are very welcoming to
us and very helpful, especially being willing to transfer my mother-in-law to her wheelchair so we can take her out to a cafe. It would have been helpful to have an information pack when she first moved in - it has taken two years to find out things like mealtimes, who to ask about health etc.
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Review from James W (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff support to my mother. Appreciate flexibility in meeting her needs. She's very happy and pleased that we chose Ceris Newydd. Great that relative meetings were re-established after Covid. Look forward to building renovations and digitisation of records.
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Review from Keith R (Husband of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I have visited the home, my wife, who has late-stage dementia, has always been clean and well-dressed. Engaged regularly by the staff who genuinely care for the client; she is fed well, and her needs are quickly attended to. The ratio of carers to clients is much higher than most. Contact between
the care home and myself is regular, and the new owners are experienced and keen to achieve a high standard of care. No negatives!
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Review from Jane G (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a full time resident since September 2021, I visit Mum regularly and she is always well dressed, clean and happy and content. I cannot thank the staff enough for their genuine care for all the residents, the home is warm and inviting and mum always greets me with a lovely smile when
I go to visit. The manager, is lovely and always happy to talk about all aspects of Mum's care and any concerns I have are addressed and dealt with swiftly. A big thank you to everyone.
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Review from Gill R (Wife of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are excellent and spend time with my husband. I came in three times a week to sit with him and feed him. He's treated with dignity and consideration, and I've nothing but admiration for everyone that works here. Well done to everyone, and thank you from the bottom of my heart.
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Review from Gary R (Son of Resident) published on 29 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only commend the conduct of all the staff I met whilst visiting Mum, going above and beyond whilst being very professional. Mum passed very recently and the staff that were finishing their shift stayed behind to commiserate. They were genuinely upset, what kind and lovely people they all are.
Myself, wife and family thank you one and all from the bottom of our hearts.
Reply from Mark Bailey, Owner at Ceris Newydd and Glyn Menai

It is truly touching that a family will make the effort to demonstrate their feelings in this way. I will make sure our staff get to see what you have written. Thank you.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Ceris Newydd and Glyn Menai is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Ceris Newydd and Glyn Menai is calculated as follows: ( (150 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 207 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ceris Newydd and Glyn Menai is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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