Beacons View Nursing Home

Mum seems very happy here. The staff are terrific and offer a very personal as well as professional service. Over the past year there has been a really noticeable improvement overall. On every visit Mum looks nicely dressed and with her favourite accessories. It's really nice to see.

Excellent service and the activities are brilliant.

The care my dad has is exceptional, he seems happy and well-treated. The home is going through amazing changes e.g. it's all been decorated and new chairs etc. There are now regular meetings. They are now doing a new menu which sounds a lot better. I'm very happy with how my dad's being cared for.

I was invited to a meeting regarding my sister and was impressed by the standard of care. Staff are educated and trained to a high standard.

Thank you all.

In my opinion, the most important qualities of a care home are trust and caring at a personal level. It is obvious to anyone visiting the Mountains, that all the staff not only care about residents but make every effort to make both the residents and visitors know that they care.

The management and staff very good.

The service provided in here is excellent. They look after my mum as if she was their own.

My mother has been a resident at The Mountains for just over 7-months. She has settled well. The staff are kind and caring. The activities team do their best to introduce a variety of activities for everyone. She enjoys the meals and also the occasional cakes for birthdays etc. The management and staff are accessible and responsive.

The staff have been excellent in trying to help us sort out and answer all of our questions.

My sister receives good care from all the staff, and the staff are always welcoming and friendly when we visit. It has been extremely difficult over the last few months to visit, so being able to Skype has been so good. We have nothing but admiration for the care and dedication shown by the staff.

The Mountains has become a very big part of my life over the last 4 years owing to my partner being a resident. I visit the home several times a week and have seen so much improvement in the last year. Management has improved, the staff are much happier which now reflects on the residents so making it a very happy home. The home is kept spotless, the food is very very good, the residents and myself are shown respect and treated with dignity at all times. I've missed them all so much over the lockdown as they go out of their way to make me very welcome. I have decided not to give an Excellent option as I always think there is room for improvement but possibly will in the next review. Thank you to all the staff so very much and hope to see you all very soon.

I can only praise the staff at The Mountains care home as they have been absolutely amazing with my grandfather. My grandfather is looking better than he has in a long while thanks to the care they are giving him. He's well looked after and kept occupied, even to having a beach party for the residents in their own grounds, my grandfather loved this! The staff have been fantastic at taking and making video calls through this difficult time ensuring we see our relatives as often as possible. I've been having video chats twice a week all the way through this lockdown period which has put me at so much ease knowing and seeing how well he is doing. They've also put some photographs on the private Facebook page for us to see which has been such a comfort. Thank you to you all at The Mountains, it's so appreciated.

The staff are understanding of my relative's humour and take part in friendly banter with him.

The staff are attentive and caring. Receptive, easy to approach and communicate with. They deal quickly and efficiently with residents. The home provides a comfortable, warm and safe environment. Regular entertainment provides stimulation.

The number of trips out has increased recently and this is really beneficial for my mother.

All staff polite and helpful at all times. I see no problems in this nursing home.

Because of the distance involved, I have only visited the property once. I found it to be in good condition. The staff were very caring. I keep in contact by phone and if there are any problems they contact me by phone. This I find most assuring.

On every visit to see my brother, I always receive a 'personal' welcome from the staff. I find the staff extremely busy attending to the needs of the residents, even if at times they do not wish to participate in the functions, like us all, they can be grumpy at times. My brother, because of his personal problems, is not always fully aware and likes to sleep but he is always clean, well dressed and the staff always have a good word about his general responses. Thank you all for your work.

Friendly caring staff.