Ivybank House Care Home

Had a few problems when first admitted fir to always being on the move and managing to get out of the main floor. Moved to an upstairs bedroom, which is more secure. The staff are very helpful and deal with any queries and questions asked. Much more settled, and the staff are always pleasant.

Very friendly and caring staff. Always happy to help or if you need a chat regarding my dad. Give reassurance to me.

I am very pleased and satisfied with the care and attention given to my mother. I don't think the level of care could be any higher.

Both residents and visitors are treated with respect. The staff are very helpful.

Mother is well-fed and content. She is clean and warm. Can't ask for anymore.

My wife is very settled and content in your care. I feel she is kept safe and treated with dignity. We are kept well informed about how she is. The team are always very accommodating when we visit.

She is very happy in Ivybank. No complaints. I see she is very happy here, and she's glad she is now able to get visits from friends and family.

My aunt has settled in well at Ivybank. She is well cared for, and the staff are always kind and attentive. She likes a bit of banter, and the staff oblige. Staff are always quick to make contact if there are any concerns. I have no complaints about the home or my aunt's care.

We are all very happy with Dad being in Ivybank. All of the team have been so welcoming and great with Dad. I feel he is settling in well. He is very comfortable in his room and happy with everything. It gives us so much comfort that he is being well cared for.

Cannot praise the staff highly enough for their commitment and care during the lockdown. We have had regular contact via the staff’s personal phones, and they are always cheerful despite the conditions they are working under.

As a family, we are happy with the care our brother receives. Management and most of the staff are excellent and treat our brother with dignity. He is encouraged to be independent and asked if he would like to join in the activities on offer. Menus for the residents are excellent.

Very happy with the quality of care. The staff are excellent.

I am happy with the home, the staff are very nice. I would recommend the home to anybody.

I have no complaints regarding the care and respect given to my mother.

The overall environment at Ivybank is good. My only criticism is that some staff are more committed than others.

This, however, is rare.

Ivybank is a relatively small residential care home which is small enough to make the residents feel they have a more personal touch. The meals are very good and nourishing and can be tailored to suit whatever dietary requirements a particular resident may have (they are for my mum). There is always a cup of tea and snacks available outside main meal times. On the whole, the staff are all friendly and very caring towards the residents. There are normally activities programmed during the day as well as guest entertainers for the residents for those able to participate. When any issues have arisen over the years, these have been highlighted and addressed satisfactorily with management.

Finally, having a close relative in a care home is a big decision normally forced upon family and it's very difficult to feel your mum's getting the level of care you want for them or feel they deserve but in Ivybank's case, I feel they provide this.