Annan Court Care Home, Annan, Dumfries & Galloway
Annan Court Care Home, Annan, Dumfries & Galloway
Annan Court Care Home, Annan, Dumfries & Galloway

Annan Court Care Home can be found in the attractive town of Annan, between Dumfries and Gretna, with expansive views over the Solway Firth. Laid out around a courtyard, this modern, purpose-built care home provides personalised residential services, including respite and end-of-life care, to residents from across the south-west of Scotland.

A further two bedrooms have been opened in September 2014 and both have wetrooms. One room is also fitted with a kitchenette and is registered for a couple.

Group: Advinia Healthcare Ltd

Person in charge: Suzanne Ferguson (Manager)

Local Authority / Social Services: Dumfries and Galloway Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 33

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Annan Court Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Annan Court Care Home has a Review Score of 9.2 (9.169)

The Review Score of 9.2 (maximum of 10) for Annan Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Annan Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.813 for Annan Court Care Home is calculated as follows: ( (207 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 251 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.356 Points relating to the number of positive Reviews for Annan Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.6 Target = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Annan Court Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Annan Court Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Grandson of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My father has recently spent 4 months as a temporary resident of Annan Care Home whilst waiting for repairs to his house following a fire.
At 90 years of age, he is more likely to complain about things than give praise for anything but that is exactly what he has constantly done throughout his stay in Annan.
He was extremely well looked after and when I picked him up on his last day I asked him if he was happy to be going home and he replied " yes and no ".
When I asked why " no ", he replied that he would be sorry to be leaving the carers because they had all been so nice to him.

I saw this for myself on my numerous visits to the home and they kept me fully informed throughout the time my Dad was there. I have nothing but praise for the staff and the quality of the home itself and would highly recommend it to anyone.

Thank you for making his stay so comfortable.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife received efficient and supportive care during her stay in Annan Court. During my daily visits, I found the staff friendly and attentive in every respect. I can pay them no better compliment than to say that should I ever need residential care, I would hope that my carers would give me a similar level of attention to that which my wife received in Annan Court.

I found that the staff at all levels were approachable and willingly took on board any concerns and anxieties that inevitably arise when a loved one is in need of total care.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in Annan Court for four months. The care staff have tried very hard to get to know her and her family. They ask for her opinion and treat her with dignity and respect. They are genuinely interested in her comfort and well-being.
The care home is friendly and welcoming and communication with family has been excellent.
I am delighted with the care she has received.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We felt welcomed by all staff and manager from our very first visit lovely warm, calming atmosphere. Lovely layout to very high standard and rooms are beautifully clean and well kept. Views are amazing from many rooms. Well planned dining area overlooking garden area. Meals well planned and enjoyed by both my in-laws. Bedrooms all en-suite and they are encouraged to bring their own pictures etc. Genuine connection with staff, quality of care the staff provide is exceptional, the whole experience has run very smoothly and staff genuinely care for every resident. There are many activities for them to enjoy and this ensures a good quality of life fro them both. A very caring and genuine home and would recommend it to anyone.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Annan Court provides a lovely home for my dad. It has a welcoming atmosphere, and the staff are really friendly, helpful, and caring.
Dad's room is a good size, and he has been able to make it "home" with his own pictures, photographs, and favourite chair.
Food is plentiful, and there is a variety of options; we certainly enjoyed the "Vintage Afternoon Tea" (to which family and friends were invited).
I am very grateful to the staff for all the wonderful care they are giving to my dad.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have spent quite a large amount of time at Annancourt and have absolutely loved my experience. All of the staff are extremely forthcoming and the residents are well looked after and are a pleasure to volunteer with. Since I first started going to Annancourt in the summer of 2015 I have worked with two fantastic people filling the role of occupational therapists. They both did/do a fantastic job in keeping the residents stimulated both physically and mentally. As someone who has personal experience of the flaws of this kind of stimulation not being provided, through my grandmother, I would highly recommend Annancourt to anyone who is considering it. All of the carers are extremely well trained especially with the introduction of the new occupational therapist who is over trained for the role and so is able to develop the caring in the entire nursing home and does so through running courses with the staff.
Another large part of Annancourt is a pub, the shop and the nature areas. These provide the residents with a feeling of a community or village rather than a care home. Also it helps to enable the residents to make decisions about where and how they would like to spend their time.

In short Annancourt is a fantastic care home that should be in the forefront of the mind of anybody looking for a care home.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The staff are caring and work hard to provide a good level of care in safe surroundings.
The food is home made and each resident is given a choice from daily menus.
The bedrooms are pretty spacious, providing a toilet and wash-hand basin, however it would be more preferable for a bath or shower to be provided in each room, as the bath/shower facilities are communal.
The activities provided are varied and all residents are encouraged to participate.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nice friendly atmosphere, staff welcoming, calming environment. Nice to see relaxed people in a social environment. Felt uneasy at first as you don't know what it's going to be like visiting an elderly peoples home. I was soon put at ease.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Annan Court cared for my father in law with great care compassion and dignity. He was well cared for and given choices in all he wanted to do. The food Choices were made and accommodated his wishes and his diabetes.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annan court is a very caring environment and like a home. Individual rooms with toilet/washing facilities. The rooms are well furnished and tastefully decorated and enhanced by own belongings. Dining room is very pleasant and the food excellently cooked and presented.
The staff are supportive and friendly and have a wonderful caring attitude towards all residents. Family are made to feel part of the family. There are also plenty of activities for the residents to take part in. I would recommend this home. They looked after my father and I had every confidence with the services they provided. Thank you all for your love and care.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother-in-law has been in home that were not up to standard and it was pure joy to my wife and I to be made aware aware of Annan Court.
This is an excellent care home which we are delighted with and we are able to sleep sound at night in the knowledge that he is in their hands.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A purpose built care home designed with the residents needs at the foremost. Very helpful staff who treat their residents with respect and who understand the residents needs through excellent training and management.
My fathers room is a very decent size and was clean and adaptable when I took my father in for his stay at Annan Court. The heating could be set by myself and my fathers room quickly warmed to a comfortable temperature for his needs. The en-suite was lovely and large and easily let my father move around inside with his walking aid.
There is a sensibly sized button which my father was shown how to press to call for a carer when he needed some help. Carers arrive within a reasonable time and are only too pleased to help no matter how small the task.
There are 4 or 5 internal communal areas and they are varied in their themes. My father thought the music room was fabulous and looked forward to having a tinkle on the piano.
There always seems to be something entertaining happening in the care home, and it's wonderful to see the residents being encouraged to participate in the activities.
This is a lovely place and I feel the management and staff take pride in giving their residents the best possible care that they can provide.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice clean home with fantastic staff. Always entertainment on for residents. Staff helpful and approachable, happy to know my relative is well looked after and safe when we are not there, gives the family reassurance. Communication is outstanding between staff and ourselves. Nothing to much trouble for the staff here. They all work exceptionally hard and are a brilliant team. Food is fantastic, fresh and the baking is lovely. My gran raves about the cooked breakfast she has everyday and the homemade cakes. Hard working home day and night.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as we walked into this home we knew it was the one. The manager answered all our questions and worries we had. Which really put my mind to rest. The home has fantastic views, large clean rooms and the bonus of not only a shop, a hairdressers but also a pub for residents to enjoy. My gran has her own personal touches in her bedroom which has helped to settle her in, it feels homely. What really makes this home stand out is the staff. They are a credit to the place, every single member of staff we see on a daily basis is friendly,polite and helpful. The amount they do for the residents is outstanding there is always some activity or entertainment on. Nobody walks past without speaking, it makes the place so warm and inviting especially when you are first new here. My gran could not speak more highly of them and neither could I. Nothing is ever a problem or issue. I love the fact we can go for a cuppa or to have dinner with my gran when we like. The encouragement and care my gran receives is fantastic and I could not thank the staff enough.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we went to review the home in March 2015 I was extremely anxious. I just wanted to care for my Mum myself. As soon as I entered the building I relaxed. The manager was so nice and reassuring to us. We were taken on a tour of the home. Very impressed! Staff were lovely, rooms were welcoming. Nearly a year on and I am so grateful my Mum has a room there. We call it her home now. Staff are wonderful. They support us as much as they do my Mum. Food is excellent. Cleanliness is excellent. But the attention Mum receives is 1st class. Entertainment is not confined to residents, families are more than welcome. Home is definitely family orientated. Mum is comfortable, well fed and listened to. Reassuring well run care home. ALL STAFF ARE BRILLIANT! !!!!!

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as you enter Annan Court you feel the lovely atmosphere of the place. The facility is always spotless, fresh and welcoming. The bedrooms are a super size and many have stunning views. The large communal room is welcoming and the space is well used. Love the " little pub " and the sweetie shop and other little personal touches around the home. All the staff are a credit to the home. They are friendly, efficient, caring and nothing is too much bother for them and they so obviously care for their service users and not just because it's their job but because they really do care! The catering is also first class with a lovely variety on offer and all good "home cooked" food. Overall a fab facility we are lucky to have in Annan . Not so much a care home but in the words of the great grandchildren "Granny's House".

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Ferguson, Home Manager at Annan Court Care Home responded to this review on 27 Jan 2016:

Thank you so much for those beautiful words. I encourage the staff to read our reviews and this certainly made them very proud.

This is my first dealing with any care home. My wife and myself visit most days or sometimes nights and find all the staff we come into contact with most pleasant, helpful and mostly caring. My brother is very content and due to his care being provided we can relax knowing he is warm and comfortable in Annan Court. His needs are well provided and as he had lots of health problems we are pleased with the care he gets.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandpa has been staying at Annan Court for the last year and my family and me couldn't be happier with the care he he gets there. He has such a laugh and giggle with all the people who work there and they take such good care of him. My family often pop in to join him having a bar meal at the pub there and are always made to feel welcome. There is always plenty of activities there, whether it be baking groups or music and dancing which he loves to join in with. The home has a lovely feel to it and is nicely decorated and is always kept very clean and tidy. My grandpa has really come out of his shell and has put my family's mind at rest knowing he is safe and happy and gets the best care we could wish for.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and understanding given to my mother is exceptional. He needs are well catered for. The backup to the family is great. The staff are well trained and caring, from the point of patient and family it is a great help.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always been extremely impressed by Annan Court. A very proactive attitude. The Manager is fantastic and always thinks 'outside the box'. Staff are friendly warm and are always very helpful. Overall I am very happy with the service.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

We are just so lucky to have our aunt in such a caring environment. We could not complain. The carers, staff, and everyone connected to the home is marvelous. We (my husband and I) appreciate all the care they give our aunt. She is so content, well cared for, extremely well fed and the home is so clean.

How likely would you be to recommend Annan Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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