Henderson House Care Home

2 Link Road, Dalgety Bay, Dunfermline KY11 9GW

Henderson House Care Home is located in Dalgety Bay's St David's Harbour. There is a regular bus service and a railway station less than a mile away.

This purpose built care home offers accommodation in single occupancy rooms, all of which have private toilet facilities.

Henderson House features TV lounges and quiet sitting rooms for relaxation. Dining rooms, where residents can socialise at meal times are available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for.

An experienced hair stylist, physiotherapist and chiropodist make regular visits to the home and complementary therapies can be arranged for residents.

The home provides a varied programme of activities for the benefit of residents.

Group: Four Seasons Health Care

Local Authority / Social Services: Fife Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Mental Health Condition

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Henderson House Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.4 (maximum of 10) for Henderson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Henderson House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for Henderson House Care Home is calculated as follows: ( (23 Excellents x 5) + (13 Goods x 4) ) ÷ 36 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Henderson House Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Henderson House Care Home has a Review Score of 8.4 (8.389) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Henderson House Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Henderson House Care Home

  • Daughter of Resident/Service User
    2
  • Partner of Resident/Service User
    1

We, as a family, are immensely happy about the care my Dad receives at Henderson House Care Home. We would and could not have picked a better place for him, the staff are exceptional and really care about the residents and that is important for a good life for him. The staff keep up updated about any medical problems, he is happy there and that's the main thing. The management, also, are very helpful at all times and all the staff are like one happy family and all deserve a medal.

How likely would you be to recommend Henderson House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Ronnie Cavanagh, Marketing at Henderson House Care Home responded to this review on 26 Apr 2018:

Thank you, Susan, for your comments about your recent experience at Henderson House Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

My experience of the care home in Henderson House is excellent. Everyone is very caring, helpful and makes us visiting our family a pleasure, they keep us informed of anything that happens. Could not ask for a better care home or staff and would highly recommend it to anyone that is looking for a place for friends or family to reside in.

How likely would you be to recommend Henderson House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Henderson House Care Home responded to this review on 26 Apr 2018:

Thank you, Brenda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Henderson House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the wonderful feedback and for the recommendation.

I looked after my Husband for over 8 years with dementia, a triple bypass and 2 strokes, but after another stroke last year, which rendered him to be hoisted everywhere and incapable of feeding or doing anything for himself. I chose the home because the staff were really good with the patients without exception. I have no complaints on any front. He enjoys the food that is specially made for him, he reacts favourable to all the staff and regarding his hygiene, he is looked after very well. I visit regularly and can see he enjoys being here and I have no complaints about his welfare.

How likely would you be to recommend Henderson House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Ronnie Cavanagh, Marketing at Henderson House Care Home responded to this review on 02 May 2018:

Thank you, Yolanda, for your comments about your recent experience at Henderson House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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