Henderson House Care Home

2 Link Road, Dalgety Bay, Dunfermline KY11 9GW
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9.9 49 Reviews
  • Henderson House Care Home, Dunfermline
Henderson House Care Home in Dalgety Bay, Fife, provides person-centred care around the clock, including nursing and dementia. The care home prides itself on creating a safe and welcoming environment where residents can feel at home, supported by experienced and dedicated staff.

The home boasts 60 en-suite bedrooms furnished to the highest standard, with 32 bedrooms based on the lower ground floor of the service with an additional 28 bedrooms based on the upper floor.

Each level of the home is designed with two main lounges with an adjoining dining rooms which boasts a lot of natural light. This is where you will find most of the home's various activities being held.

The upper floor of the service and a newly decorated and furnished cinema room which hold movie afternoons to suit all ages is very popular during the darker evenings.

Henderson House also has a coffee cafe which has an incredible view of the grounds of the service and is very popular.

The lower level of Henderson House has a sensory room that provides various methods of sensory such as music, doll therapy as well as mood lighting that has been proven to support and stimulate people with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1661
  • Self-Funded Residential Dementia Care: £1400 – £1661
  • Self-Funded Nursing Care: £1400 – £1661
  • Self-Funded Nursing Dementia Care: £1400 – £1661

These prices are only a guideline, please contact Henderson House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Liam Duncan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • -
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome to Henderson House throughout the day with no restrictions, the home only advise that to ensure the dignity and respect of their residents is maintained and that meal times are avoided as much as possible which are between the following times.


    09:30 - 10:30
    12:30 - 13:30
    16:40 15:30

Parking

  • There are parking spaces available on the ground of the service, they have visitors parking bays and also disabled bays closest to the home to allow easy access to the care home.

Henderson House Care Home Reviews (49)

9.9

Henderson House Care Home has a Review Score of 9.9 (9.862) out of 10, based on 15 reviews in the last 2 years.
Over all time Henderson House Care Home has 49 reviews.

Overall Experience
  • 38
  • 10
  • 1
  • 0
  • 0
Date Published
  • 49
  • 6
  • 10
  • 15
  • 34
Reviewer Connection to Henderson House Care Home
  • 30
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 49, showing 41-49
Review from Rhona L (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been at Henderson House since January 2017. Sadly, last month my mum passed away. The care, respect and dignity both my mum and dad have received at Henderson House particularly in the past few months is excellent. All the staff CARE for my parents. Now my dad is on his own and I was
a little worried but he continues to be comfortable and happy. Thank you to all the staff.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Rhona, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Henderson House Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Henderson House did see some friendships flourish with both the Care team and residents. Thank you again, Rhona, if there is anything more we can do please do not hesitate to reach out.

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Review from S M (Friend of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On regular visits, usually monthly to a resident, I have found the staff to be welcoming and helpful. The resident appears to be happy and well cared for and, on the whole, speaks quite highly of their experiences there. Occasionally, there is a comment on the lack of choice at mealtimes and the quality
of the food at times.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Henderson House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Stephen D (Son of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are wonderful. They worked tirelessly to overcome challenging and complex issues when my father first became a resident. Happily, he is now enjoying his new home. I have already recommended Henderson House to friends for a relative who has since taken up residence. Besides the care,
diligence and friendliness of the staff, it is very practical for us as Dalgety Bay residents that Henderson House is nearby.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Stephen, for your comments about your recent experience at Henderson House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Elizabeth M (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management, nurses and carers were so helpful and caring during my mothers last days and provided excellent help and support to myself and family following her passing.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Elizabeth, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Henderson House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J F (Friend of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed by the home on first and subsequent visits - clean, no smell and friendly staff. My friend was frail and latterly she resented being moved but staff were kind and patient at all times. I come in and different time of day without prior notice, thus staff were not expecting me.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, for letting us know how we are doing at Henderson House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Shirley S (Wife of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family (three sons and I) found Henderson House to be a haven of comfort, kindness and consolation at the most difficult time of our lives. The care and consideration given to our loved one gave us release from the worry of trying to care for him at home.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Shirley, for letting us know how we are doing at Henderson House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.

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Review from Yolanda H (Partner of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I looked after my Husband for over 8 years with dementia, a triple bypass and 2 strokes, but after another stroke last year, which rendered him to be hoisted everywhere and incapable of feeding or doing anything for himself. I chose the home because the staff were really good with the patients without
exception. I have no complaints on any front. He enjoys the food that is specially made for him, he reacts favourable to all the staff and regarding his hygiene, he is looked after very well. I visit regularly and can see he enjoys being here and I have no complaints about his welfare.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Yolanda, for your comments about your recent experience at Henderson House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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  • Treated with Dignity
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Review from Brenda C (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the care home in Henderson House is excellent. Everyone is very caring, helpful and makes us visiting our family a pleasure, they keep us informed of anything that happens. Could not ask for a better care home or staff and would highly recommend it to anyone that is looking for a place
for friends or family to reside in.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Brenda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Henderson House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the wonderful feedback and for the recommendation.

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Review from Susan I (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are immensely happy about the care my Dad receives at Henderson House Care Home. We would and could not have picked a better place for him, the staff are exceptional and really care about the residents and that is important for a good life for him. The staff keep up updated about any
medical problems, he is happy there and that's the main thing. The management, also, are very helpful at all times and all the staff are like one happy family and all deserve a medal.
Reply from Ronnie Cavanagh, Marketing at Henderson House Care Home

Thank you, Susan, for your comments about your recent experience at Henderson House Care Home. We are happy to learn it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Henderson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Henderson House Care Home is calculated as follows: ( (152 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 174 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henderson House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Apr 2025
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (8)

Liam

Liam Duncan

Job Title: Care Home Manager Joined: 2022

I have been in the care sector for 10 years, I started my career as a Care Assistant in 2012 then progressed to Senior care assistant within the same year. I had the passion and drive and wanted to challenge myself so I applied to become a Deputy Manager for a large local provider. I was in this role for 9 months I then was appointed as a Care Manager where I built and developed a successful care service.


During this time I worked on building strong community links and also opened a pub within the grounds of the care home. I joined Henderson House in January 2022 as Interim Care Manager I have a passion for providing person-centred care. I have a real passion for staff development and strive to support and empower all my staff. I would like my Residents and Relatives to know that I operate an open-door policy.

Anne

Anne Masterton

Job Title: Deputy Manager Joined: 2014

My name is Anne Masterton and I have worked at Henderson House since 2014. My previous background was in palliative care and I worked with Marie Curie for 17 years. Transferring my skills to Henderson House has allowed staff to learn and develop their skills in palliative and end-of-life care.


I thoroughly love spending time on the floor caring for residents and their families and working closely with the care staff. I am passionate about delivering a high standard of care to each resident and ensuring families are kept up to date with care needs.

Kessie

Kessie Cabatingan - Omonos

Job Title: Nurse Joined: 2019

I am Kessie Cabatingan-Omnos, born and raised in Philippines. I have been a qualified nurse since 2012, been working as a Theatre and Neonatal Intensive Nurse for 6 years.


In June 2019, decided to move here to Scotland and work at Henderson House. Working in a care home setting is something new to me, but I am absolutely loving this change of environment. I am delighted to share my time and expertise in giving care to our lovely residents at Henderson House Care Home.

Annmarie

Annmarie Mckay

Job Title: Senior Care Assistant Joined: 2003

I have worked at Henderson House care home for 19 years, during this time I have gained my SVQ 2 & 3 and also been involved in various amount of training and relevant topics to ensure that I can meet the needs of the residents I care for.
during my time at Henderson House I have worked in various roles such as 3 years as the activities coordinator, I then became a care assistant and progressed to a senior care assistant, my main goal and inspiration are to ensure that all residents at Henderson House receive the best possible person-centred care and that they enjoy there stay here with us.

Caroline

Caroline Ell

Job Title: Senior Care Assistant Joined: 2020

I'm Caroline and I've worked at Henderson for over 4 years on the night shift. I was delighted to accept the opportunity to become a Senior at the beginning of the year and am thoroughly enjoying my new role. Whilst training for my level 3 accreditation I have gained skills and knowledge that I am now implementing.


Henderson House is a warm and friendly place to be, there's always a smile when you walk through the door and an excellent support network when required. I have the pleasure of working with some amazing individuals who make up this formidable team!

Lana

Lana Quinn

Job Title: Senior Care Assistant Joined: 1998

My name is Lana, I have worked in Henderson House for 24 years, my career started as a care assistant, before moving to the housekeeping department in 2008 after returning back from maternity leave after having my son.


I love working at Henderson House and couldn't see myself working anywhere else which shows in a number of years with the home, spending time with the resident's chatting with family and friends is what makes Henderson House a great place to work.


My hobbies include walking my dog, reading and spending time with my family.

Susan

Susan Cruickshank

Job Title: Head Chef Joined: 2007

My name is Susan Cruickshank and I work currently as the chef at Henderson House.


I have worked at Henderson House for over 15 years, my main role is to ensure that the residents in the care home are served and presented with high-nutritional foods and that we can accommodate any dietary requirements.
I have a passion for ensuring that the residents are involved in the structure and development of their care home menus so that we are able to make every effort to meet the needs and wishes of our residents.

Hannah

Hannah Maxwell

Job Title: Receptionist Joined: 2023

Hannah brings with her a background in retail for over a year and administration for over ten years with a particular interest in customer service. When not working, Hannah is involved in religious voluntary work within the community of Fife including construction projects!


You can find Hannah who is a keen bean, in our Administration Office on the right-hand side of the front door. Welcoming all visitors to Henderson House

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