Jesmond Care Home

I have nothing but praise for the care my mother Caroline receives at Jesmond Care Home. The facilities are first class and the level, and range of activities provided for residents is first class. There is always something for the residents to take part in to keep them as active as possible physically and mentally. The staff are caring and friendly and my mum thinks of many of them as friends, especially Jade, Ange and Nicola to mention just 3 of the staff who go the extra mile. Even Colin who drives the minibus on the regular outings deserves a special mention for his caring attitude and friendly demeanour. We worried that mum might struggle to cope with life in a new care home however she really enjoys calling Jesmond her home. We regularly take mum out for visits to the family and there is no issue when it is time to take mum back. She's off and running back in happily waving us by which is great to see. Would highly recommend Jesmond to anyone who requires such level of care.

My mum has been a resident in Jesmond Care Home since March 2019. We have never had an issue with anything at the home. The staff are all friendly and approachable. My mum is now in advanced stage of Alzheimer's and cannot tell us anything but from what we see she is extremely well looked after and is always clean and tidy. The staff know my mum well now as she has been there for so long! Although my mum can no longer participate in the activities there is always something going on for the residents who are able to participate. The activities coordinators put in a great deal of work to make the days enjoyable for the residents. Overall an excellent care home. Keep up the good work!

At Jesmond Care Home the staff are always friendly, polite and helpful. Even although the home is busy with a refurbishment at the moment it is always clean and tidy and the residents health and safety is their main priority. Mum loves it here and is well looked after. The entertainment program has something every morning and afternoon. Also the residents are taken out for runs, lunches and breakfast. Happy hour and live music every Friday. They hold a relatives meeting where we are updated in all aspects of the home and any questions we have are always answered. The manager of the home is always available whether in person or on the telephone to discuss any of your concerns. I like this because you are listened to, nothing seems to be a problem and the manager is easy to talk to. I am really glad mum is here as I know she is safe and well treated. They always keep me informed if there is a change in her medication or needs a doctor.

I believe that everyone at Jesmond does their best to create a safe and dignified environment. All the staff are friendly and approachable. There is a fantastic range of events and trips provided and I am regularly asked if there are any day trips that I think my mum would enjoy.

They know my grandma very well and it's always nice to see the photos of her on the social media page.

Everything seems to be going very well apart from laundry service which seems a bit of a lottery if you get your own clothes back. I have also noticed my mum often has no socks and dressing gown is missing a lot of the time. Apart from this my mum seems happy during the day and is well fed and safe all staff are pleasant and helpful any time we ask for their help the home is always clean and always staffed. Entertainment is always enjoyed by my mum and the social media page is a good insight for us to see what she is doing with her day and we can remind her what she has done that day.

Jesmond Care Home provides a caring, kind, friendly and social environment for my family member.

Staff very kind always pleasant to mum and myself when I visit. Only thing I can say as a negative and it's a small gripe, they lose mums glasses and don't tell me when lost so I can get a replacement pair as she wears them all day.

My uncle seems to be calm and more at peace since moving to Jesmond 3 years ago. He enjoys the food and likes watching TV in the lounge with other residents, also likes the fact he can stay in his room if he wants to.

They take great care of my wife who has been there since March 2019. There is a good range of activities on offer for residents to take part in and the staff are all friendly and welcoming.

Mum has been well cared for in the time she has been at Jesmond Care Home. The staff are very caring and take the time to make sure Mum joins in with the activities. I feel confident that the level of care is second to none. The staff can always bring a smile to her face which is fantastic to see. She enjoys the regular entertainment, as do I when my visits can coincide with them!

Sometimes at weekends, I feel the length of time she has to wait after pressing the buzzer is too long, and at times, carers seem to be wondering around looking at their phones.

My mother has made good progress physically since moving into Jesmond. She is well looked after and her needs are attended to with kindness and consideration by the staff. When I have visited her, she is always cheerful and attentive. She is clearly enjoying her stay in Jesmond.

My only complaint is his clothes go missing regularly, which I understand can happen with so many people wearing similar garments and labels coming off after washing.

My dad moved into Jesmond Care Home in May this year. I can honestly say what an amazing care home it is that has accommodated my dad's needs. Jesmond have a very well-organised and motivated team of staff. The staff have spent time with my dad listening to him on how much assistance he needs as he has MS. I can see a big improvement in my dad's speech and willingness to join in on activities. The activities coordinator has motivated and gives my dad the encouragement he needs. Jesmond go that extra mile for all residents and nothing is a problem, whether it is how they wash or what is their favourite meal. I too have received support from Jesmond and welcomed the advice. My dad is very happy residing at Jesmond, it is definitely down to the staff interaction that has brought on his speech and brought back his smile.

They look after Mum extremely well, and as her Dementia is progressing it is such a relief to know that they will do their utmost to make her as happy as she can be. Mum is always encouraged to take part in the daily activities. There are great visits from entertainers. I love seeing photos of Mum smiling and enjoying herself. I feel that I can approach the staff including management at any time, which I think is so important. If there is anything I am worried about they will deal with it. As a family, we are so glad we chose Jesmond Care Home.

My mum has been a resident for five years and her dementia has progressed so that she is now mostly bed bound and can’t communicate. However, the staff at Jesmond Care Home go to great pains to engage with her daily. They always play her favourite music, they talk to her when they are in the room and they make sure she gets her daily dose of chocolate buttons. They painstakingly feed her at every meal and they take care to make sure she is clean afterwards. My mum would hate to be left dirty and it’s the little things that matter. I cannot thank the caring staff enough for giving us such peace of mind. They are the best.

My husband has been a resident in Jesmond for 3 and a half years. I have been really pleased with his care and the attention he has received. They are a very friendly staff from management to cleaning staff. Unfortunately, my husband isn't so mobile now but the staff very kindly take him on outings. They are also so accommodating with visitors.

My Dad has been a resident of Jesmond Care Home since January 2023 and has been very well looked after. His needs are complex and staff have been brilliant at accommodating to those needs with nothing too much trouble at all. I live in Glasgow which makes things difficult but have received regular updates on how he is doing with prompt replies when enquiries have been made. My Dad was offered a room with a great view onto the lovely garden area which he has been able to enjoy and staff have been great at adapting/accommodating to his specific likes and dislikes. There is a caring, friendly atmosphere at Jesmond with a proper homely feel about it plus there is always something going on for residents in the communal areas which is always a pleasure to see. In sum I would wholeheartedly recommend Jesmond for the quality of care provided to my Dad but also the kindness and support offered to myself in dealing with the difficulties regarding my Dad’s declining health.

Overall we are really happy with the care provided for mum. There have been several issues with items going missing from her room but all but one has been returned. Occasional issues with the wrong laundry being returned. However, this may be due to staff shortages. It would be helpful if a visitors' chair was provided in clients' rooms.