Tor-na-Dee

North Deeside Road, Mill Timber, Milltimber AB13 0HR
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9.7 57 Reviews
  • Tor-na-Dee, Milltimber
Located on the outskirts of Aberdeen, Tor-Na-Dee is a stunning setting offering a range of care services, including residential, nursing and specialist dementia care on a short-term or permanent basis.

At Tor-Na-Dee, residents benefit from communal living where there is always something to look forward to. Whether they're looking for a quiet corner to read and relax or would prefer to engage in activities, the lifestyle at Tor-Na-Dee complements every personality.

The home has spacious, beautifully furnished dining rooms and lounges, plus a bar area, a comfortable cinema room and a luxurious hair and beauty salon. The lovely gardens are a real feature too, and residents can enjoy a courtyard, patio, summer house, attractive lawns and a wildlife area. At residents’ requests, the team even adopted some chickens, which residents help to care for.

Tor-Na-Dee is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Tor-na-Dee

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1995
  • Self-Funded Residential Dementia Care: from £2090
  • Self-Funded Nursing Care: from £2364
  • Self-Funded Nursing Dementia Care: from £2459
  • RESPITE Self-Funded Residential Care: from £2205
  • RESPITE Self-Funded Residential Dementia Care: from £2300
  • RESPITE Self-Funded Nursing Care: from £2574
  • RESPITE Self-Funded Nursing Dementia Care: from £2669

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Tor-na-Dee to find out the exact price for your requirements.

Contact Tor-na-Dee to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Tor-na-Dee to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Ashton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (74)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Tor-na-Dee Reviews (57)

9.7

Tor-na-Dee has a Review Score of 9.7 (9.728) out of 10, based on 18 reviews in the last 2 years.
Over all time Tor-na-Dee has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tor-na-Dee
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Total of 57, showing 21-40
Review from Michael M (Son of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tor-na-Dee has, over the past 10 years, provided my mother with nothing but first-class care. All staff, from the manager to the nurses and carers, are always very professional and always take the time to go the extra mile to ensure my mother is happy and comfortable.
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Review from M J (Son of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault any aspects of the care or facilities at Tor-Na-Dee. Importantly, there are always plenty of carers on duty who, in my experience, are very attentive and personal towards the residents. Communication from management is frequent and decisions made are in the best interests of the residents.
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Review from L M (Son of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed, above all, with the attitude of all the staff I have interacted with in the period (over a year now) my mother has been a resident in Tor-na-Dee. It's unfair to single any out, but the nurses on the staff exemplify the way that the individual needs of each resident are taken into
consideration and with their excellent working relationship with the local GP practice it means I am sure my mother is as safe and as happy in Tor-na-Dee as she could be anywhere.
I am aware that the period of the pandemic meant a reduction in the activities which would have been organised for residents, but I have appreciated that the staff have managed to keep residents active and engaged in spite of the restrictions.
The recent Covid outbreak in the home is not a reason for criticism of Tor-na-Dee, but the opposite. Covid is still circulating outside and the fact the outbreak was brought under control so quickly shows that the protocols in place are working.
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Review from Maggi M (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent. My mother was quite unwell when she came to Tor-na-Dee over a year ago. She has also had a few periods which have caused the family worry. At all times her nursing care was exemplary. The GP who works with Tor-na-Dee is not only kind and attentive to her, but is also happy to explain her
illness to the family. The manager runs a happy, tight ship - she frequently has her door open so families can talk to her. The staff are observant kind and caring and treat my mother with respect. I thoroughly recommend Tor-na-Dee and thank everyone concerned.
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Review from Christopher B (Son of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Tor-Na-Dee for about 14 months. From day one I have been more than happy with the care she receives.
The staff are, without exception, kind and friendly and never fail to say hello when I meet them during visits, even if I am just walking past them in the corridor.
They also let me know, by telephone, of any concerns or incidents and let me know if there is anything Mum needs me to get for her.
Medical care, when necessary, is quickly provided.
Mum chooses not to participate in activities, but I see her regularly and she is content.
As a relative, and next of kin, I receive regular communications from the manager updating me on anything which I need to be aware of. I know that regular meetings with relatives are held. I cannot attend as my wife is disabled and I am her main carer, but I am provided with a copy of the minutes.
Perhaps most importantly, I have complete peace of mind with regard to the care my mother is receiving.
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Review from Sandra G (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
In general, we have had a good experience since my father moved in, in October 2021. The staff are very nice and responsive to any requests we have.
The room is clean and well-maintained.
Food and drink are plentiful, not always to Dad's taste but the staff have taken this on board and he has the
opportunity to change if not to his taste.
He took some time to settle in but seems happy with the care he receives.
Communication is very good and I am kept updated if anything changes to Dad's condition.
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Review from N B (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in residential care but sadly her condition deteriorated and she required dementia unit care. From the first telephone call to her now, new permanent home I have been so so fortunate to have been helped by the team at Tor-na-Dee. You are great. My mum is well cared for in all aspects. Thank
you all.
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Review from Steve R (Son of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to take the opportunity to thank all the staff at Tor-na-Dee for the care and compassion they have afforded Mum in her 3 years as a resident. It has been hard for many reasons, not least the pandemic, but where possible, it looks like Mum is well looked after and most importantly to us, she
is safe.
Throughout the time, the manager and all of her team have worked to keep all relatives and relevant persons informed on what, when and why various measures have been in place.
Thank you from all of us.
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Review from K S (Niece of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff look after our aunt wonderfully and cope with her dementia and all the peculiarities that can bring, in a very gentle but sensitive manner. My sister and I feel that we could approach any of the staff to ask for help or advice on my aunt's care.
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Review from Katherine I (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't have found a better place for our mum. Tor-Na-Dee takes such good care of Mum. The home is clean and smells fresh. The nursing and care staff are wonderful, kind and caring and take the very best care of Mum. Excellent communication with family and they use empathy, humour, professionalism
and sensitivity in their care of Mum. Wonderful activities and inclusive care. 10/10! All visitors to Mum comment on what a friendly, homely and clean nursing home Tor-Na-Dee is.
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Review from L P (Wife of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Tor-na-Dee for six years now and I am extremely happy with the love and care he receives. I feel confident that each time I visit I find him clean, smart and very well cared for. I feel that the unit provides a very homely, loving atmosphere which I feel very comfortable in while
visiting. The staff are friendly and go out of their way to include me in the 'family' atmosphere. I feel very lucky that my husband is being cared for by Tor-na-Dee.
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Review from Ronald H (Power of Attorney of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Tor-na-Dee has been over the past three years, which obviously included the pandemic.
The service provided by the home has exceeded my expectations.
The management and staff have been helpful in every aspect from day one.
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Review from Lynne R (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for my stepfather to be in this excellent care home, the peace of mind that comes with the knowledge that a relative is being cared for properly and with kindness is invaluable. All members of staff I have dealt with have been extremely helpful. I would have no hesitation in recommending
this care home to anyone.
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Review from Brian P (Power of Attorney of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given at Tor-na-Dee is excellent! The resident is supported by staff who are happy and pass that joy on to the resident as they care for them. The communication between staff and myself always informs me of any health changes, medical concerns and the purpose of doctor visits. This is a home
that is very well managed and is to be commended for its family atmosphere and attention to details that matter.
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Review from Gavin P (Son of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tor-na-dee continues to provide professional, considerate and respectful care for my mother. I also find the communication and support to me very helpful, appropriate and positive. As guardian of my mother who has advanced dementia, I am happy that she is well cared for, safe and respected.
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Review from H A (Daughter of Resident) published on 26 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum receives is excellent. The staff see to all her needs and are always very friendly. The staff and management have worked very hard this year through Covid. I have always been kept well informed during this time. I would recommend Tor-na-Dee.
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Review from Joan G (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment and care of Dad are good. Although having to operate within Covid guidelines, which have proved hard for him to appreciate. Communication from the care home is excellent. Staff are understandable of Dads nature despite him often being difficult. The constraints of Covid have been difficult
for all limiting visits and outings etc. Overall very happy with the care home.
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Review from Lois D (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management are sensitive to the wider family involvement of their residents care. We are made to feel involved and welcomed to participate. Mum's care is exceptional, personal and suited to her needs to feel safe, comfortable and part of the home community.
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Review from J R (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Tor-na-Dee for over four years, and from day one, the level of care has been exemplary. Also, the communication to us as family members has been first class.
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Review from Craig A (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and the care that they provide at Tor-na-Dee are absolutely outstanding. I would have no hesitations in recommending Tor-no-Dee care home.
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Tor-na-Dee is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Tor-na-Dee is calculated as follows: ( (169 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 212 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Tor-na-Dee is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 21 Mar 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Adequate (3)
How good is our setting?
Adequate (3)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Susan

Susan Ashton

Job Title: Home Manager

I’ve been a registered nurse for more than a decade, mainly working with older people.


I chose to join Care UK because the organisation’s values match my own. There is also ongoing training, and we receive great support from the wider team.


One of the most important aspects of my role is to ensure everyone is safe and happy. It is wonderfully rewarding to see the positive difference the team here makes, enabling residents to live a fulfilling life.


As a home manager, it is important to be able to bring the team together and empower colleagues. Seeing a well-run team deliver the best possible care with a smile and seeing colleagues enjoying their roles makes me so proud of what I do. A big part of that means you need to have patience, empathy and kindness in this role; a good sense of humour helps too.


In 2024, we were recognised as the region of the year. For me and my colleagues, this was an incredible highlight.


Outside of work, I’m an enthusiastic scuba diver and have been lucky enough to dive in some amazing places; the Silfra tectonic plates are on my list to visit. I also have rescue dogs and help fund raise for various rescue charities.

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