Tor-na-Dee, Milltimber, Aberdeenshire
Tor-na-Dee, Milltimber, Aberdeenshire
Tor-na-Dee, Milltimber, Aberdeenshire

Tor-na-Dee Care Centre specialises in many forms of nursing and elderly care, including having good and modern provision for people suffering from a form of dementia.

This Aberdeen accommodation is located in scenic surroundings, has its own landscaped gardens and a greenhouse for the enjoyment of residents.

Several social clubs add to a pleasant atmosphere, with carers taking great pride in respecting the privacy and dignity of residents.

Group: Care UK Nursing & Residential Care Services

Person in charge: Maureen Barrett (Manager)

Local Authority / Social Services: Aberdeen City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Tor-na-Dee: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 5 hours ago

Please call us on 0122 496 8783 for current bed vacancies

Reviews

8.6 Tor-na-Dee has a Review Score of 8.6 (8.625)

The Review Score of 8.6 (maximum of 10) for Tor-na-Dee is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Tor-na-Dee in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.605 for Tor-na-Dee is calculated as follows: ( (51 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.02 Points relating to the number of positive Reviews for Tor-na-Dee is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 4 Reviews ÷ 14.8 Target = 0.270

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tor-na-Dee?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tor-na-Dee

  • Daughter of Resident/Service User
    5
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1

Tor-na-Dee is a great home. My father had a massive stroke and spent 5 months in hospital so it was a relief for us to get him into our first choice of home. This brought us such reassurance, especially when he was welcomed with the words "welcome home". From that moment, he has been treated with compassion, care and laughter - all making us and him feel at ease. The staff, especially his lead nurse, have a lovely relationship with home and to see him smile with them is incredibly touching. The home are great at keeping us informed. We donated a model railway to the home and they made it into a big "opening of the railway" event and dad was asked to open it. They go beyond their "call of duty". Great home! Beautiful refurbishment. A true family.

How likely would you be to recommend Tor-na-Dee? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am extremely satisfied with the care my wife is receiving. The home is warm and comfortable. The staff are kindly and activities are well organised.

How likely would you be to recommend Tor-na-Dee? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Both my grandparents have dementia and have stayed at Tor-na-Dee for a few years. They have been shown great kindness and treated with dignity throughout. After my grandma passed away in January my granda has been well cared for with many staff going the extra mile to ensure he is as happy as can be expected. His recent move to a different unit has been fantastic with the care improving still and giving him a more stimulating environment to live in.

How likely would you be to recommend Tor-na-Dee? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Tor-na-Dee is a centre of excellence! Both my parents were there however, mum is no longer with us but my father continues to be looked after with care, kindness, compassion and patience.
The staff en-masse are welcoming, helpful and extremely hard working.
They are genuinely interested in the people in their care and are very supportive to the families. The activity co-ordinators are second to none, a huge variety of activities provided.
The manager is hands on and knows her staff and her residents and has created a lovely atmosphere. The only reason I have scored the rooms between good and excellent is because the recent refurb of the public areas makes them look a bit tired. However, it is all the other aspects that really matter.

How likely would you be to recommend Tor-na-Dee? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having had a very sad experience with another care home when my Father was in a similar circumstance, I approached my Mum's admission anywhere with great trepidation. However, Tor-Na-Dee has made it so much easier for us by providing the standard of care they do for Mum. Having arrived from hospital underweight and frail, she was so much better and happier in a couple of months. All non-care staff I've encountered have been polite, helpful and cheerful. The care staff are excellent and we've seen very little staff turnover which is a blessing. Their patience and kindness, given their daily work, is to be applauded They are well trained in going with the flow and using diversions. The activities staff add much to the mix and know the residents well. Their organisation of daily activities, tasks, events, concerts, fresh air time in the lovely gardens, etc., helps to give Tor-Na-Dee a good feeling of community. This care home is a model to be emulated, please keep it up.

How likely would you be to recommend Tor-na-Dee? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The standard of care my Father receives is generally very good. His carers are kind and treat him with dignity and patience. The care staff sometimes seem to be overstretched and short in numbers at times. The activities staff work very hard to provide a wide variety of activities to suit different interests, the musical entertainment is particularly well received.

How likely would you be to recommend Tor-na-Dee? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Tor-na-Dee responded to this review on 21 Sep 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We work very hard to ensure there is sufficient staffing levels at Tor-ne-dee at all times, and although on occasion staff may appear to be stretched, this is due to situations that are not always obvious to visitors.
If you have any further concerns the home manager would be happy to discuss them with you in person, alternatively please feel free to discuss in more detail at the next monthly relative meeting or at your individual review.

I can't praise Tor-na-Dee highly enough. My mother has been there for more than six years and sadly has deteriorated and has had no real quality of life for a long, long time. Throughout, all the staff at Tor-na-Dee have cared for her with great kindness, patience and understanding. They have also supported my brother and me through difficult times. I am very sorry that my mother's last years have been so difficult and so much against what she would have wanted, but it has been a great comfort to my brother and me to know how well she is being looked after.

How likely would you be to recommend Tor-na-Dee? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

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Care Home Idol 2016

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