Dounemount Care Home

Lovely staff that are friendly and helpful. Surroundings beautiful and good wholesome meals. Lots of events are on for the residents including excursions, visitors and crafts. Would highly recommend a visit if you are thinking of using the facility.

Overall we are very happy with the care provided to Mum in this well-managed home.

My mother has been residing in Dounemount for almost a couple of months now and seems very happy and settled. She is always talking about how attentive the staff are and that nothing seems a bother to them. I visit regularly, at different times, and always seem to meet someone running about with a hoover or pushing a tea trolley. I, personally, find the staff very friendly and knowledgeable when asked about my mum's care or how she has been that day. At the end of the day, it is my mother who is there full time and she is very happy there, what more can I say?

My uncle has been in the home for several months now and I think he has settled well. The staff are very friendly and caring and seem to have a good rapport with him when I visit. He looks clean and tidy and always says he's doing fine. That's all you can ask for!

The nurses and carers at Dounemount are always going above and beyond for my Granny. Granny has good relationships will all of the carers and nurses and really enjoys staying in Dounemount. The recent renovations have made a huge difference and made it feel more homely. The staff were more than happy to set up a wee birthday party for Granny in October and allowed us to make special memories! We, as a family, always feel welcome when we visit and were welcomed in on Christmas Day to have our Christmas Dinner with my Granny in her room! Thank you for all your hard work and dedication to the residents and visitors!

To all the staff at Dounemount. My mum spent her last six months staying at Dounemount from April 22 till August 22. From day one mum was treated as part of the family. The staff were always cheery and smiling and went an extra mile every day nothing was ever too much trouble not only did mum receive excellent care she enjoyed many of the varied activities from concerts, outings, and garden parties she really had a ball. All I can say is thank you so much for making mum's short stay so enjoyable.

My sister has been in the Home for nearly a year now and, through choice, is virtually bedridden. However, the staff have been very encouraging and have persuaded her to occasionally come to the lounge in a suitable chair. This requires lifting her on a hoist but they do so willingly. They laugh and joke with her and arrange cakes and suitable accessories for special occasions. They keep me informed of her condition and medical needs on a regular basis which is very helpful as I live too far away for visits.

My mum settled in instantly to Dounemount Care Home, bearing in mind this was under difficult times during the first week of the pandemic but the staff were so reassuring and made the transition smooth. My mum is so well cared for and staff go above and beyond to make sure she is happy and well cared for.

The staff went over and above to arrange a special day for the resident and her husband to celebrate their 60th wedding anniversary. They provided a buffet and a cake for them and all the family. Also, there was a singer so they had a wee dance. It was a lovely day and thoroughly enjoyed by everyone. We couldn’t thank the staff enough.

It's fine at Dounemount and the staff are wonderful! I like going out in the mini-bus into town and doing all the arts and crafts. I enjoy it when the children come to visit from the school. I love sitting in the reception area since it has all been done up.

My mum was admitted to Dounemount on February 1st 2022. It was a difficult time for the whole family but the staff at Dounemount have made the whole experience so much easier. My mum is happy, thinks that this is her home and has settled so well. We even celebrated my mum and dad's diamond wedding at the home last weekend - it was amazing! The staff had decorated a lounge, provided a wonderful buffet and even made a cake! They had a singer and we all applauded as my mum and dad took to the dance floor! My mum has no memory of it but it made memories for us. Wonderful place!

Fantastic. The staff are terrific. The food is delicious.

Staff go above and beyond for the care my granny receives. Staff are always so welcoming when I visit the care home. The care home itself has such a homely feel as soon as you enter the front door, always clean and tidy everywhere.

Very pleased with the service and care at Dounemount. Very friendly and helpful staff, always willing to help, always masked and take the Covid rules and regulations seriously. Car parking area requires attention, large potholes.

My mother has been a resident for about four years and she is very happy there and I am very happy with the care she is receiving and all staff looking after her. Thanks for all her care and also for this Covid care.

Dounemount Care Home provides excellent care to my brother. He loves it there. There are lots of activities, food is lovely and the staff take a great interest in all aspects of the residents' welfare. And have done a great job during pandemic. Would highly recommend Dounemount to anyone.

Difficult though it has been for our family to place our mother in the home, I am happy that she is in Dounemount where I have confidence that she is provided the best possible care and attention.

Friendly staff. Takes care of my granny very well. Great with activities throughout the day. Delicious meals every day. Any information the staff are more than helpful to find out. Even during Coronavirus the reassurance to call the home when you wanted was great.

The care home is poorly run. However, there are some staff who do try, but the manager does not treat family members with any respect. Staff will give you wrong information, stuff in rooms often goes missing.

Without exception, all of the staff that both I and my mother came into contact with were all kind, patient, caring and understanding. All parties went to great lengths to support and care for my mother in so many different ways. Later the palliative care given/shown to my mother was considerate, professional with compassion. The consideration shown to me was greatly appreciated along with constructive advice and empathy. Nothing was too much trouble. Thank you all.