Havencourt Care Home

Woodcot Gardens, Forest Road, Stonehaven AB39 2ZH

Havencourt Care Home, Stonehaven, Aberdeenshire
Havencourt Care Home, Stonehaven, Aberdeenshire
Havencourt Care Home, Stonehaven, Aberdeenshire

Havencourt Care Home is located on the edge of Stonehaven yet is within easy reach of shops and amenities.

This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities. Some rooms are spacious enough for sharing.

Havencourt provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can
socialise at meal times, are also available.   Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for.

The home can arrange for complementary therapies for residents. Regular visits are made by an experienced hair stylist and qualified chiropodist.

The home provides a varied programme of activities which residents can benefit from.

Group: Four Seasons Health Care

Person in charge: Rhona McGregor (Home Manager)

Local Authority / Social Services: Aberdeenshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Havencourt Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Havencourt Care Home has a Review Score of 9.5 (9.502)

The Review Score of 9.5 (maximum of 10) for Havencourt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Havencourt Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.502 for Havencourt Care Home is calculated as follows: ( (134 Excellents x 5) + (80 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 231 Ratings = 4.502

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Havencourt Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Havencourt Care Home?

  • Extremely LIKELY
    13
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Havencourt Care Home

  • Son of Resident/Service User
    7
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

In the final weeks of my father-in-law's care, the Havencourt staff could not have been better.

The care he received over the final 8 months of his life was considerate, patient and extremely caring.

I cannot thank everyone there enough.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Havencourt Care Home responded to this review on 19 Sep 2017:

Thank you for kind your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Overall satisfied with the facilities within the home. Staff are attentive and conscientious.
Food is a frequent source of complaints, quality, variety, temperature and sometimes amount.
The bus belonging to the home rarely gets used, an issue around drivers is the reason we have heard, for over a year. I think with some effort this could have been resolved.
Minor details regarding my mothers care get overlooked, like keeping her nails and hair maintained, this has to be requested. Running out of toiletries and not being informed.

How likely would you be to recommend Havencourt Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff are caring and take every effort to ensure mum is looked after and is treated as a friend. Facilities are clean and well maintained. This really is a fantastic place for mum to be and is close to being in her own home as is reasonably possible.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have no issues with this facility, we're very impressed with efficient and informative staff who are always very pleasant when we visit and are providing excellent care to my mother.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Carl Duncker, Marketing Manager at Havencourt Care Home responded to this review on 15 Aug 2017:

Thank you, Mike, for your generous feedback. We are delighted to hear about your positive experiences at Havencourt Care Home. Thank you.

Everything and all staff are very helpful and do their best for all residents.

How likely would you be to recommend Havencourt Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Carl Duncker, Marketing Manager at Havencourt Care Home responded to this review on 15 Aug 2017:

Thank you, for your kind feedback. We were delighted to hear about your positive experience at Havencourt Care Home.

Excellent staff.

How likely would you be to recommend Havencourt Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Carl Duncker, Marketing Manager at Havencourt Care Home responded to this review on 16 Aug 2017:

Thank you, for your comments about the quality of care at Havencourt Care Home.

My brother is happy at Haven court. He is well cared for most of the time. Excellent food etc. He has parkinsons/dementia but he is coping not too bad at the home.

How likely would you be to recommend Havencourt Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Mother has settled in very well over the last 10 months with the help of the very caring staff. The whole family has confidence in her ongoing care.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Have visited my aunt on several occasions and always find the staff very friendly and caring. Visitors are always welcomed.
My aunt celebrated her 104th birthday in April 2017 and the care home laid on a lovely buffet for residents and visitors and the chef made a beautiful cake in the shape of her age.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My husband has been in the home for 12 months and they keep him clean. He has Alzheimer's and says food is good and he is putting on weight and likes sitting in his chair. He is quite happy to listen to his music.
So far it's been all good. A couple of hiccups but they were resolved quickly.

How likely would you be to recommend Havencourt Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father went into Havencourt Care Home for respite care and end of life care. From the moment we arrived, we were warmly welcomed and my father received immediate care and attention. The atmosphere in the home was lovely and every time any of the family visited we were greeted by any member of staff we came across. My father received excellent care and attention and it was obvious from the very start of his stay that the staff were well trained and very caring. We were kept informed of any changes in my dad's health and were promptly and sympathetically informed when he died. I could not have been happier with the compassionate care provided to my father. It was such a comfort to myself and the family to know that he was being well cared for. Other members of the family who visited were equally impressed with the home and the staff. The home is also well kept and nicely furnished. I would like to thank everyone there for their kindness and care extended to my father at this difficult time.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Havencourt Care Homes strengths are a very considerate and caring staff, and excellent meals cooked on the premises. Being a small care home ensures that the residents benefit from a high personal level of attention. The only negatives are that the garden is small with little view and excursions are very limited as only one member of staff is licenced to drive the minibus.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

As my wife has only been in the care home for the short period of one week, I have not had much time to assess the home. However, what I have seen of it is very good, clean, tidy and very friendly staff who will do anything to help you and to make you feel at home. Cannot fault the place at all, my wife has settled in well.

How likely would you be to recommend Havencourt Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was transferred to Havencourt Care Home from Kincardine Community Hospital following a hospital admission for a fractured hip. My aunt lived in Inverbervie all her 90 years and became a bit unsettled after a few months at Havencourt Care Home as she decided that she wanted to go 'home'. She was transferred to Castle Lodge on the 16th August 2016 and immediately recognised three ladies who she had known for many years when she lived in Inverbevie. My aunt and myself have nothing but the highest regard for the Havencourt Care Home staff who looked after her with excellent care but I'm confident my aunt will have many happy times in Castle Lodge, now she's 'home'.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived here yesterday for rehabilitation. I have had four meals and have enjoyed them because they weren't over facing me with large portions. I generally am a poor eater, but I enjoyed the portions that were served up to an invalid.

How likely would you be to recommend Havencourt Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Rooms: Good

I stayed for restbite care for 13 days. I was very impressed by the care I had. The staff were excellent, caring, smiling and requests made were attended to. Nothing was too much trouble to them. I could thoroughly recommend Havencourt as a home for anyone in their later years. So clean and well kept rooms with many personal, homely details.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All staff were polite and respectful to Mum. They treated her with dignity and met her needs. I have nothing but praise for the staff at Havencourt who work in what sometimes can be very difficult and awkward situations. Congratulations once again tot he staff in the dedication shown to the elderly placed in their care.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very happy with the care my mother received. The staff are very kind and caring and showed a lot of respect and compassion in her time there. The rooms were spacious and clean. We were content leaving my mother there knowing she was well looked after.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The resident had lived independently until into his late nineties, quite suddenly realizing that he needed much more living support. The family, in discussion with his doctor and social services, recommend Havencourt as a respite provider, leaving the resident to decide if he would like to stay at Havencourt, or look further for long term care.

It took very little time for him to decide to select Havencourt as the long term care home. Havencourt fulfilled his desire for warmth, company and hot food, three things that we all take for granted, but sadly miss if informal help from friends and family can no longer meet the need, much as they wished to help him maintain his independence.

The staff were excellent, he loved the food and enjoyed mixing with other residents at mealtimes when he wanted to. He told family members that he regretted he hadn't moved into Havencourt sooner.

The staff were always kind to my father in law and helpful to us.

The home had a pleasant environment, morale of staff and residents seemed to be very good.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother-in-Law, stayed for 3 months at Havencourt in Stonehaven. We were very impressed by the standard of care she received. In particular the staff were friendly, professional, dedicated and conscientious. They provided care of a very high level. They were compassionate and we couldn't fault them.

How likely would you be to recommend Havencourt Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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