Havencourt Care Home

Woodcot Gardens, Forest Road, Stonehaven AB39 2ZH
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9.7 55 Reviews
  • Havencourt Care Home, Stonehaven
Havencourt care home offers residential and nursing care to up to 42 older people.

The home is located in the seaside town of Stonehaven, where residents can enjoy local amenities, a railway station and the North Sea.

Each bedroom is single and has en-suite facilities as well as television and phone points. The home has a calm environment with lounge and dining facilities.

Staff provide meaningful activities for residents. Care is taken to ensure that meals are nutritionally balanced and suit each individual’s dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £2000
  • Self-Funded Residential Dementia Care: £1700 – £2000
  • Self-Funded Nursing Care: £1700 – £2000
  • Self-Funded Nursing Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Residential Care: £1700 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Nursing Care: £1700 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2000

Most residents will receive FNC and FPC deducted from the above fees

These prices are only a guideline, please contact Havencourt Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Kirsten Bell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Havencourt Care Home Reviews (55)

Total of 55, showing 41-55
9.7

Havencourt Care Home has a Review Score of 9.7 (9.664) out of 10, based on 11 reviews in the last 2 years. Over all time Havencourt Care Home has 55 reviews.

Overall Experience

  • 36
  • 18
  • 1
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Date Published

55
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Review from L C (Stepson of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff.

Reply from Carl Duncker, Marketing Manager at Havencourt Care Home

Thank you, for your comments about the quality of care at Havencourt Care Home.

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Review from Mike H (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no issues with this facility, we're very impressed with efficient and informative staff who are always very pleasant when we visit and are providing excellent care to my mother.

Reply from Carl Duncker, Marketing Manager at Havencourt Care Home

Thank you, Mike, for your generous feedback. We are delighted to hear about your positive experiences at Havencourt Care Home. Thank you.

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Review from J A (Wife of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything and all staff are very helpful and do their best for all residents.

Reply from Carl Duncker, Marketing Manager at Havencourt Care Home

Thank you, for your kind feedback. We were delighted to hear about your positive experience at Havencourt Care Home.

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Review from M S (Sister of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is happy at Haven court. He is well cared for most of the time. Excellent food etc. He has parkinsons/dementia but he is coping not too bad at the home.

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Review from Chris R (Son of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has settled in very well over the last 10 months with the help of the very caring staff. The whole family has confidence in her ongoing care.

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Review from Ann N (Niece of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have visited my aunt on several occasions and always find the staff very friendly and caring. Visitors are always welcomed.
My aunt celebrated her 104th birthday in April 2017 and the care home laid on a lovely buffet for residents and visitors and the chef made a beautiful cake in the shape of her
age.

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Review from Muriel D (Daughter of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Havencourt Care Home for respite care and end of life care. From the moment we arrived, we were warmly welcomed and my father received immediate care and attention. The atmosphere in the home was lovely and every time any of the family visited we were greeted by any member of staff
we came across. My father received excellent care and attention and it was obvious from the very start of his stay that the staff were well trained and very caring. We were kept informed of any changes in my dad's health and were promptly and sympathetically informed when he died. I could not have been happier with the compassionate care provided to my father. It was such a comfort to myself and the family to know that he was being well cared for. Other members of the family who visited were equally impressed with the home and the staff. The home is also well kept and nicely furnished. I would like to thank everyone there for their kindness and care extended to my father at this difficult time.

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Review from James Abel W (Husband of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife has only been in the care home for the short period of one week, I have not had much time to assess the home. However, what I have seen of it is very good, clean, tidy and very friendly staff who will do anything to help you and to make you feel at home. Cannot fault the place at all, my
wife has settled in well.

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Review from Sheena A (Niece of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was transferred to Havencourt Care Home from Kincardine Community Hospital following a hospital admission for a fractured hip. My aunt lived in Inverbervie all her 90 years and became a bit unsettled after a few months at Havencourt Care Home as she decided that she wanted to go 'home'. She
was transferred to Castle Lodge on the 16th August 2016 and immediately recognised three ladies who she had known for many years when she lived in Inverbevie. My aunt and myself have nothing but the highest regard for the Havencourt Care Home staff who looked after her with excellent care but I'm confident my aunt will have many happy times in Castle Lodge, now she's 'home'.

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Review from Gladys M (Friend of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived here yesterday for rehabilitation. I have had four meals and have enjoyed them because they weren't over facing me with large portions. I generally am a poor eater, but I enjoyed the portions that were served up to an invalid.

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Review from Mary R (Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for restbite care for 13 days. I was very impressed by the care I had. The staff were excellent, caring, smiling and requests made were attended to. Nothing was too much trouble to them. I could thoroughly recommend Havencourt as a home for anyone in their later years. So clean and well kept
rooms with many personal, homely details.

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Review from Steve T (Son of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were polite and respectful to Mum. They treated her with dignity and met her needs. I have nothing but praise for the staff at Havencourt who work in what sometimes can be very difficult and awkward situations. Congratulations once again tot he staff in the dedication shown to the elderly
placed in their care.

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Review from Graham L (Son of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother received. The staff are very kind and caring and showed a lot of respect and compassion in her time there. The rooms were spacious and clean. We were content leaving my mother there knowing she was well looked after.

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Review from Douglas K (Son-in-law of Resident) published on 27 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident had lived independently until into his late nineties, quite suddenly realizing that he needed much more living support. The family, in discussion with his doctor and social services, recommend Havencourt as a respite provider, leaving the resident to decide if he would like to stay at
Havencourt, or look further for long term care.


It took very little time for him to decide to select Havencourt as the long term care home. Havencourt fulfilled his desire for warmth, company and hot food, three things that we all take for granted, but sadly miss if informal help from friends and family can no longer meet the need, much as they wished to help him maintain his independence.


The staff were excellent, he loved the food and enjoyed mixing with other residents at mealtimes when he wanted to. He told family members that he regretted he hadn't moved into Havencourt sooner.


The staff were always kind to my father in law and helpful to us.


The home had a pleasant environment, morale of staff and residents seemed to be very good.

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Review from Judith J (Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law, stayed for 3 months at Havencourt in Stonehaven. We were very impressed by the standard of care she received. In particular the staff were friendly, professional, dedicated and conscientious. They provided care of a very high level. They were compassionate and we couldn't fault them.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Havencourt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Havencourt Care Home is calculated as follows: ( (92 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 128 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Havencourt Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Apr 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (9)

Kirsten

Kirsten Bell

Job Title: Care Home Manager

Joined: 2024

Kirsten Bell is an experienced and dedicated Care Home Manager with over 18 years of leadership in the care sector. Specialising in the management of care homes for older adults and individuals with learning disabilities, Kirsten has a proven track record of improving care home performance and financial viability. Her passion for enabling people to live purposeful and fulfilling lives has driven her success in significantly improving Care Inspectorate gradings and turning around financial outcomes.


Kirsten’s leadership style is rooted in empowering staff to take ownership of their roles, fostering a culture of responsibility, and ensuring high standards of care and service delivery. She is quality-driven, believing that excellence in care leads to improved financial performance. With strong communication, observational, and organisational skills, Kirsten excels in building effective relationships with residents, families, and local stakeholders.


Having worked in Aberdeenshire for 10 years, Kirsten has cultivated valuable connections with local authorities and community partners. She is committed to treating everyone with respect and kindness, instilling these values within her teams to create a positive and supportive environment.


With her extensive experience in care home management, Kirsten Bell is a highly skilled leader who is committed to delivering high-quality care, improving operational performance, and fostering a positive environment for both residents and staff at Havencourt Care Home.

Gemma

Gemma Pirie

Job Title: Clinical Deputy Manager

Joined: 2024

Hi, my name is Gemma! I am the Clinical Deputy Manager at Havencourt Care Home. I joined Havencourt in June 2024 and I have been a trained staff Nurse for 14 years.

Gordon

Gordon Dunlop

Job Title: Clinical Lead

Joined: 2024

Hello, my name is Gordon. I am the Clinical Lead Nurse in Havencourt Care Home, I joined the team in March 2024. I have been a fully qualified General Nurse for 3 years.

Ryan

Ryan Smith-Coutts

Job Title: Non - Clinical Deputy Manager

Joined: 2019

Hi! My name is Ryan, I am the Non-Clinical Deputy Manager in Havencourt Care Home. I began my journey at Havencourt in March 2019 and started as a care assistant, I have worked my way up to a Team Leader and then in February 2024 I started my role as Non-Clinical Deputy.

Jessica

Jessica Murray

Job Title: Care Home Administrator

Joined: 2018

Hello, my name is Jess! I am the Home Administrator in Havencourt Care Home. I joined Havencourt in August 2018 and started as a Care Assistant and then progressed to a Team Leader in 2021. I have been the admin since late 2023.

Stephen

Stephen Holland

Job Title: Maintenance Manager

Joined: 2024

Hi, my name is Steve. I am the Maintenance Manager within Havencourt Care Home. I joined the Team in May 2024. I am responsible for ensuring everything in the home is compliant with health and safety regulations and fixing/replacing anything that may need it.

Jaimi

Jaimi Addison

Job Title: Wellbeing Coordinator

Joined: 2024

Hello, my name is Jaimi. I am the Activity and Wellbeing Coordinator in Havencourt Care Home. I joined the team in July 2024. I am responsible for ensuring the residents have stimulating and exciting activities planned to help promote healthy socialisation and a positive environment for everyone.

Rini (Anna)

Rini (Anna) Boyd

Job Title: Head Chef

Joined: 2022

Hi, my name is Anna! I am the Head Chef in Havencourt Care Home and I started working here in July 2022. I have been a Trained Chef for 18 years and I have 10 years’ experience of working in different Care Homes.

Valerie

Valerie Duncan

Job Title: Head Housekeeper

Joined: 2019

Hello, my name is Valerie. I am the Head Housekeeper in Havencourt Care Home, I joined the team in September 2019 and started as a Domestic Assistant. I am responsible for making sure the Home is always clean and presentable and ensuring the Domestic staff are able to complete their daily tasks to a high standard.

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