Havencourt Care Home

Woodcot Gardens, Forest Road, Stonehaven AB39 2ZH
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9.7 56 Reviews
  • Havencourt Care Home, Stonehaven
Havencourt care home offers residential and nursing care to up to 42 older people.

The home is located in the seaside town of Stonehaven, where residents can enjoy local amenities, a railway station and the North Sea.

Each bedroom is single and has en-suite facilities as well as television and phone points. The home has a calm environment with lounge and dining facilities.

Staff provide meaningful activities for residents. Care is taken to ensure that meals are nutritionally balanced and suit each individual’s dietary requirements.
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Care Provided by Havencourt Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1013
  • Self-Funded Nursing Dementia Care: from £1013
  • RESPITE Self-Funded Nursing Care: from £1013
  • RESPITE Self-Funded Nursing Dementia Care: from £1013

Most residents will receive FNC and FPC deducted from the above fees

These prices are only a guideline, please contact Havencourt Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Kirsten Bell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (42)

Havencourt Care Home Reviews (56)

9.7

Havencourt Care Home has a Review Score of 9.7 (9.676) out of 10, based on 12 reviews in the last 2 years.
Over all time Havencourt Care Home has 56 reviews.

Overall Experience
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Reviewer Connection to Havencourt Care Home
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Total of 56, showing 21-40
Review from P F (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in for two weeks respite, and during that time all the staff were kind and friendly, a nice young carer styled Mum's hair, she was so pleased with this. Mum enjoyed all her meals and even had home bakes that look lovely. The staff made mum's stay so easy for her and the family, thank you
so much.
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Review from I M (Daughter of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very comfortable here, he loves the staff and seems to be settling in. He loves the food and as long as he is happy I am too. He can be a bit off somedays but he doesn't stay that way for long. The staff keep me informed on what is happening. If he has a fall or needs to see a doctor. As
long as I am updated I am happy, I know he has a habit of falling so it is not always possible to stop it happening. So as long as they let me know and keep him safe I will be happy to have him here.
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Review from M R (Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and food is good.
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Review from Susan F (Partner of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has early-onset Alzheimer’s. I had lots of concerns initially about him going into respite, Havencourt has put all my fears to rest. He absolutely loves his breaks there. He tells me how lovely the food is and all the people. I have witnessed for myself the warmth of welcome and care when
I take him along.
My partner's needs are not the easiest to deal with, however, Havencourt have gone above and beyond what I expected of them. They have gotten to know him and his likes and dislikes in a short space of time. The staff have supported him and accommodated his needs and requirements with positivity and a smile. I cannot thank them enough for what they do. Highly recommend.
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Review from S C (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable, clean and friendly care home. Mum has been a permanent resident for one year. Mum settled in very quickly with no issues. Staff are very helpful and friendly, always report issues when they occur. Would certainly recommend this care home.
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Review from Pat T (Sister of Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made very welcome by staff when visiting. On the phone, very nice too.
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Review from Vicki J (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was lovely to be able to visit my mum again after not doing so for over a year due to the Covid pandemic. Covid testing and procedures around that were great. Staff were very accommodating. Communal areas and Mum's room smelt clean and fresh. Visit was great. Was lovely to hug Mum again. Big thanks
to all the staff who also successfully nursed Mum through Covid. Thankfully she has fully recovered.
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Review from Katie M (Granddaughter of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother has been a resident at Havencourt for the past 4 years. As a close family who are used to visiting daily and having constant interaction and access to our loved one, the pandemic and closure of the home to the public has been extremely difficult. It has also been detrimental to my grandmother's
physical and mental health.
We have also had a few issues with my grandmother's care over the years which we have pursued formally. However, the care home has been under new management since late 2020 and since then we have witnessed significant improvements!
The new manager has tightened all policies and procedures, made very positive staff changes, updated many areas internally and changed the culture of the home.
It really is a needs-led environment for the residents now, and that is evident.
We are delighted with the changes and improvement in the home under new management and look forward to future developments.
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Review from Julie K (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Havencourt Care Home for over 4 years. She has a nice room, along with the equipment required to meet Mum’s needs which is supplied and is in good order.
Naturally, there have been changes in staff but overall there doesn’t seem to be a big turnover, which is encouraging.
In fact, some staff have worked there for a number of years which I feel is beneficial, passing on their knowledge of the residents, adding to the caring environment.
I have always found staff to be courteous, kind, friendly and approachable; nothing appears to be too much bother, working hard to keep residents safe during this dreadful pandemic.
The personal communication is very much appreciated. The manager, nursing staff and senior carers are accessible for any queries or updates. Any issues we have identified have been dealt with.
The recently appointed manager brings stability and has already been making improvements. On a personal level, she has been very helpful and supportive.
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Review from Eric R (Son of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely satisfied with the love and care afforded to my mother during her 4-year stay at Havencourt. The home is characterised by local and long serving staff, who became like members of an extended family.
Havencourt is small enough to retain a personal feeling. During mum’s stay, it was
completely redecorated and was maintained to very high standards. Meals were wholesome and varied, and served in a very pleasant dining room, to restaurant standards. We were delighted when the home bought an electric piano so that my mum could continue playing music. This entertained the other residents too.
At the end of mum’s stay, we were offered great support and understanding by the staff. I would thoroughly recommend Havencourt to anyone looking for a smaller, personal and friendly nursing home, where individuals matter and are cared for to a very high standard.
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Review from J T (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is now very confused now but appears to be reasonably settled for mot of the time. I am unable to come up as often as I would like.
The staff are always letting us know how my mum is and how she has been.
Reply from Jasmine Bracken, Marketing Administrator at Havencourt Care Home

Thank you for letting us know how we are doing at Havencourt Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Isobel M (Friend of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice, clean, nicely decorated, nice rooms for clients. Warm, friendly staff. I have always enjoyed coming to see my daughter's father-in-law who I have known for 40 years. All the clients seem to be very well cared for and happy.
Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you for letting us know how we are doing at Havencourt Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Elinor G (Respite Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from all staff. Food was good and had a variety on the menu. Laundry service was good. Activities were not good due to mixed clientele.
Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Elinor, for taking the time to give feedback about Havencourt Care Home. We are pleased that our excellent services within the home have been recognised and we hope these services continue to provide a high standard.

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Review from Katie C (Niece of Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy leaving my Aunt at Havencourt. I can go on holiday and completely relax. My aunt enjoys her stays here and is her first choice for respite. Thank you all very much .
Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Katie, for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.

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Review from Angela R (Daughter-in-law of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a well run and caring staff, excellent care. We went on holiday and our mum was looked after so well and spolit, nothing was too much trouble. We wouldn't have been able to relax on holiday if it hadn't been for Havencourt and such a lovely home. Mum felt it was like being on holiday in a top
notch hotel.
Grateful thanks to everyone and the care manager for helping us get her into it.
Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Angela, for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M H (Wife of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my husband is well looked after and is always neat and tidy and well fed. The staff always keep me informed of any changes in my husband.
Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Marian T (Cousin of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Satisfied with care in general. Staff and management are good. Good facilities. Not the best bedroom but there are nice ones.
Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you, Marian, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Havencourt Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from R G (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, my brother and I, including mum, were made very welcome from day one. Mum is very independent and will not ask for help when she requires it but staff are on hand to give assistance when needed. Mum has recently been diagnosed with dementia and can be confused at times. However, staff are understanding
and caring. The amount of food provided can be a bone of contention, some days being given sandwiches/crisps in place of a meal. Boredom is the main complaint, there are not enough outings due to there not being enough drivers.
Reply from Ronnie Cavanagh, Marketing at Havencourt Care Home

Thank you for your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from A S (Son-in-law of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the final weeks of my father-in-law's care, the Havencourt staff could not have been better.


The care he received over the final 8 months of his life was considerate, patient and extremely caring.


I cannot thank everyone there enough.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Havencourt Care Home

Thank you for kind your comments about your recent experience at Havencourt Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Raymond G (Son of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall satisfied with the facilities within the home. Staff are attentive and conscientious.
Food is a frequent source of complaints, quality, variety, temperature and sometimes amount.
The bus belonging to the home rarely gets used, an issue around drivers is the reason we have heard, for over
a year. I think with some effort this could have been resolved.
Minor details regarding my mothers care get overlooked, like keeping her nails and hair maintained, this has to be requested. Running out of toiletries and not being informed.
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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Havencourt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Havencourt Care Home is calculated as follows: ( (101 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 139 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Havencourt Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Apr 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (9)

Kirsten

Kirsten Bell

Job Title: Care Home Manager Joined: 2024

Kirsten Bell is an experienced and dedicated Care Home Manager with over 18 years of leadership in the care sector. Specialising in the management of care homes for older adults and individuals with learning disabilities, Kirsten has a proven track record of improving care home performance and financial viability. Her passion for enabling people to live purposeful and fulfilling lives has driven her success in significantly improving Care Inspectorate gradings and turning around financial outcomes.


Kirsten’s leadership style is rooted in empowering staff to take ownership of their roles, fostering a culture of responsibility, and ensuring high standards of care and service delivery. She is quality-driven, believing that excellence in care leads to improved financial performance. With strong communication, observational, and organisational skills, Kirsten excels in building effective relationships with residents, families, and local stakeholders.


Having worked in Aberdeenshire for 10 years, Kirsten has cultivated valuable connections with local authorities and community partners. She is committed to treating everyone with respect and kindness, instilling these values within her teams to create a positive and supportive environment.


With her extensive experience in care home management, Kirsten Bell is a highly skilled leader who is committed to delivering high-quality care, improving operational performance, and fostering a positive environment for both residents and staff at Havencourt Care Home.

Gemma

Gemma Pirie

Job Title: Clinical Deputy Manager Joined: 2024

Hi, my name is Gemma! I am the Clinical Deputy Manager at Havencourt Care Home. I joined Havencourt in June 2024 and I have been a trained staff Nurse for 14 years.

Gordon

Gordon Dunlop

Job Title: Clinical Lead Joined: 2024

Hello, my name is Gordon. I am the Clinical Lead Nurse in Havencourt Care Home, I joined the team in March 2024. I have been a fully qualified General Nurse for 3 years.

Ryan

Ryan Smith-Coutts

Job Title: Non - Clinical Deputy Manager Joined: 2019

Hi! My name is Ryan, I am the Non-Clinical Deputy Manager in Havencourt Care Home. I began my journey at Havencourt in March 2019 and started as a care assistant, I have worked my way up to a Team Leader and then in February 2024 I started my role as Non-Clinical Deputy.

Jessica

Jessica Murray

Job Title: Care Home Administrator Joined: 2018

Hello, my name is Jess! I am the Home Administrator in Havencourt Care Home. I joined Havencourt in August 2018 and started as a Care Assistant and then progressed to a Team Leader in 2021. I have been the admin since late 2023.

Stephen

Stephen Holland

Job Title: Maintenance Manager Joined: 2024

Hi, my name is Steve. I am the Maintenance Manager within Havencourt Care Home. I joined the Team in May 2024. I am responsible for ensuring everything in the home is compliant with health and safety regulations and fixing/replacing anything that may need it.

Jaimi

Jaimi Addison

Job Title: Wellbeing Coordinator Joined: 2024

Hello, my name is Jaimi. I am the Activity and Wellbeing Coordinator in Havencourt Care Home. I joined the team in July 2024. I am responsible for ensuring the residents have stimulating and exciting activities planned to help promote healthy socialisation and a positive environment for everyone.

Rini (Anna)

Rini (Anna) Boyd

Job Title: Head Chef Joined: 2022

Hi, my name is Anna! I am the Head Chef in Havencourt Care Home and I started working here in July 2022. I have been a Trained Chef for 18 years and I have 10 years’ experience of working in different Care Homes.

Valerie

Valerie Duncan

Job Title: Head Housekeeper Joined: 2019

Hello, my name is Valerie. I am the Head Housekeeper in Havencourt Care Home, I joined the team in September 2019 and started as a Domestic Assistant. I am responsible for making sure the Home is always clean and presentable and ensuring the Domestic staff are able to complete their daily tasks to a high standard.

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