Havencourt Care Home

My father was in Havencourt for only six months and during his stay the staff were superb. Despite his frail condition, he was kept very comfortable until his final day. He was always smart and immaculate and that's a credit to the staff. well done and big thank you to all the staff who cared for my Dad. I know he appreciated you all.

My mother was in for two weeks respite, and during that time all the staff were kind and friendly, a nice young carer styled Mum's hair, she was so pleased with this. Mum enjoyed all her meals and even had home bakes that look lovely. The staff made mum's stay so easy for her and the family, thank you so much.

My father is very comfortable here, he loves the staff and seems to be settling in. He loves the food and as long as he is happy I am too. He can be a bit off somedays but he doesn't stay that way for long. The staff keep me informed on what is happening. If he has a fall or needs to see a doctor. As long as I am updated I am happy, I know he has a habit of falling so it is not always possible to stop it happening. So as long as they let me know and keep him safe I will be happy to have him here.

Staff are kind and food is good.

My partner's needs are not the easiest to deal with, however, Havencourt have gone above and beyond what I expected of them. They have gotten to know him and his likes and dislikes in a short space of time. The staff have supported him and accommodated his needs and requirements with positivity and a smile. I cannot thank them enough for what they do. Highly recommend.

Comfortable, clean and friendly care home. Mum has been a permanent resident for one year. Mum settled in very quickly with no issues. Staff are very helpful and friendly, always report issues when they occur. Would certainly recommend this care home.

Always made very welcome by staff when visiting. On the phone, very nice too.

It was lovely to be able to visit my mum again after not doing so for over a year due to the Covid pandemic. Covid testing and procedures around that were great. Staff were very accommodating. Communal areas and Mum's room smelt clean and fresh. Visit was great. Was lovely to hug Mum again. Big thanks to all the staff who also successfully nursed Mum through Covid. Thankfully she has fully recovered.

We are delighted with the changes and improvement in the home under new management and look forward to future developments.

The recently appointed manager brings stability and has already been making improvements. On a personal level, she has been very helpful and supportive.

At the end of mum’s stay, we were offered great support and understanding by the staff. I would thoroughly recommend Havencourt to anyone looking for a smaller, personal and friendly nursing home, where individuals matter and are cared for to a very high standard.

The staff are always letting us know how my mum is and how she has been.

Nice, clean, nicely decorated, nice rooms for clients. Warm, friendly staff. I have always enjoyed coming to see my daughter's father-in-law who I have known for 40 years. All the clients seem to be very well cared for and happy.

Excellent service from all staff. Food was good and had a variety on the menu. Laundry service was good. Activities were not good due to mixed clientele.

I am so happy leaving my Aunt at Havencourt. I can go on holiday and completely relax. My aunt enjoys her stays here and is her first choice for respite. Thank you all very much .

Grateful thanks to everyone and the care manager for helping us get her into it.

I feel that my husband is well looked after and is always neat and tidy and well fed. The staff always keep me informed of any changes in my husband.

Satisfied with care in general. Staff and management are good. Good facilities. Not the best bedroom but there are nice ones.

We, my brother and I, including mum, were made very welcome from day one. Mum is very independent and will not ask for help when she requires it but staff are on hand to give assistance when needed. Mum has recently been diagnosed with dementia and can be confused at times. However, staff are understanding and caring. The amount of food provided can be a bone of contention, some days being given sandwiches/crisps in place of a meal. Boredom is the main complaint, there are not enough outings due to there not being enough drivers.

In the final weeks of my father-in-law's care, the Havencourt staff could not have been better.

The care he received over the final 8 months of his life was considerate, patient and extremely caring.

I cannot thank everyone there enough.