Pitcairn Lodge, Westhill, Aberdeenshire
Pitcairn Lodge, Westhill, Aberdeenshire
Pitcairn Lodge, Westhill, Aberdeenshire

Pitcairn Lodge specialises in a number of specific personal care needs, including personalised residential and nursing, as well as skilled dementia care provision.

The home works closely with the surrounding community and other healthcare services, trains its staff in modern and traditional care techniques and supports an extensive choice of diet and lifestyle within its services.

There are two lounge areas for residents to choose from, a varied activities programme and a wide range of additional services and therapies.

Group: Embrace

Person in charge: Moira Taylor (Service Manager)

Local Authority / Social Services: Aberdeenshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 51

Weekly Charges Guide: Nursing Care Single £625 – £1204 (These prices are only a guideline, please contact Pitcairn Lodge to find out the exact price for your requirements.)

Facilities & Services: Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Pitcairn Lodge: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Pitcairn Lodge has a Review Score of 9.1 (9.056)

The Review Score of 9.1 (maximum of 10) for Pitcairn Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Pitcairn Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.329 for Pitcairn Lodge is calculated as follows: ( (77 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 143 Ratings = 4.329

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.727 Points relating to the number of positive Reviews for Pitcairn Lodge is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11 Target = 0.727

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pitcairn Lodge?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Pitcairn Lodge

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Initial visit: Warm, friendly welcome. Every staff member addressed the patient as well as the carer. No odour as is common in care homes for the elderly! The manager took the time to show us around herself and the patient was shown to the room he would occupy when refurbishment completed. Saw common area and outdoor facilities.
Admission: Arrived before lunch so immediately other to talk to at the table. Room pleasant, light and airy with convenient ensuite facilities. Spotlessly clean and encouraged visits out with family and friends. Encourage independence to the level normal at home with appropriate supervision - eg when showering. The patient would be happy to have a further 'respite' visit in the future and I have no concerns whatsoever about his stay. The family were equally impressed.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Kirkhill House and Pitcairn Lodge for five years until her passing on 19th February this year. The overall care she received was excellent. She was always dressed nicely in her own clothes on and her hair done, which was very important to us. She spent all her days in her chair in the day room watching the television and joining in with all the activities. In particular, she loved to sing and despite her illness, she was word perfect with all the old songs that were popular many years ago. We would like to thank all the staff for the care she received and in particular, the night staff in her final days who kept my sister and I company right to the end.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Pitcairn Lodge is most convenient in its planning of corridors and rooms, easily accessible for all patients, careers and wheelchairs alike. This is combined with a very friendly and homely atmosphere within the home. Special occasions, birthdays etc are noted and celebrated. Visitors are made very welcome. Cleanliness seems to be paramount. Activities for patients are carried out most days.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum was in Pitcairn from June 2016 until her recent passing. From her first day there, staff encouraged my Mum to be herself, allowing her to garden, sweep up, lay tables, fold towels, all very small things but essential to making residents feel valued and that they are making a contribution. The staff very quickly picked up on her character and noticed mood changes and that her medication might need changed and would then have the Doctor check on her.

Mums condition deteriorated rapidly and she would often need reassurance and this was always given usually accompanied by a hug from the staff. All the staff in the home whatever role they perform are professional, knowledgeable, kind and committed. Theirs is not an easy profession but Pitcairn was the best place she could have stayed, and I had looked at a large number of alternative homes.

The staff ensured that Mums passing was peaceful, pain-free and above all, she was always treated with respect and dignity.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Our dad has been a resident at Pitcairn Lodge since March 2016. The Dementia journey is difficult for any family but we are very well supported by Moira and the entire staff at Pitcairn who have worked with us to provide dad with the best possible care. As a family, we are very active in dad's care and are kept well informed about any changes to dad's condition and the home in general, with staff constantly thinking of ways to improve the service. A warm welcome is always extended by members of staff when we visit and there are interesting activities or entertainment provided most days which residents and their guests can participate in if they choose to do so. Sincere thanks to all at Pitcairn for their hard work and dedication.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Dad came to the home when his illness became terminal. The staff were amazing & treated him with the first class care he needed. His leg ulcers he had for over 20 years healed within 6 months with the proper care and attention given. Pitcairn Lodge is well kept inside and out and my Dad loved his room. I was kept up to date with any deteriorations of his health and any hospital admissions needed.
When he passed away staff were so supportive and I even received a sympathy card and some staff attended his funeral.
I wouldn't hesitate to recommend Pitcairn to friends or use it again for any other family members needing full-time care.
Thank you so much for all the care you gave my Dad during his last final months.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt is very happy in the care home. She has a lovely room and is well cared for. She enjoys the food and there is lots of entertainment. The staff are very good at keeping us up to date with my aunt's medical issues.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident of Pitcairn for almost three years and was very happy and content living there. She thoroughly enjoyed the entertainment especially if it was musical. The recent addition of the dementia garden and the sensory room is a tribute to the management and staff for always thinking of ways to improve the home for the benefit of the residents. During mum's final weeks at the home, I can honestly say that the care and attention she received was excellent and was more personal and caring than she would have received if she had stayed in hospital. The management and staff were very professional and caring and not only looked after mum but also took the time to support me through a very difficult time. No one wants their loved one to live in a care home but when the time comes that this is the only option then I would have no hesitation in recommending Pitcairn.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Didn't find the staff very friendly whenever I visited my grandma. Home is very dated, seemed to be a lack of staff to care for the residents, numerous items of clothing went missing. Room always looked like hadn't been cleaned nor floor hoovered. Definitely, wouldn't recommend.

How likely would you be to recommend Pitcairn Lodge? Extremely Unlikely

Average Rating: 

 1.6 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Very Poor

Value for Money: Very Poor

Moira Taylor, Service Manager at Pitcairn Lodge responded to this review on 07 Sep 2016:

The management openly welcomes concerns, complaints and compliments, if these are brought to the attention of the management these would be dealt with promptly and appropriately, to ensure the quality of our service.

Pitcairn Lodge is an extremely nice, and very well run nursing home, where all the staff are very pleasant and attentive.
We are very happy with the care my brother receives which in turn makes it easier for us knowing he is relaxed and content and happy in his surroundings and tends to recognise the staff.
Recently they completed a dementia garden which I'm sure some of the residents like to wander about in and enjoy the tranquillity and peace.
They also have musical afternoons which I know they thoroughly enjoy as I hear them singing along to the songs.
The food is also very good and the rooms are a good size and well furnished.
We have seen an improvement since the new management team took over which can only be for the good, so well done all.

How likely would you be to recommend Pitcairn Lodge? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a church visitor, I have always found a very warm welcome at Pitcairn from all the staff members. As a daughter-in-law of a former resident: from the first meeting with the manager and secretary, we were made so welcome. My mother in law was very well cared for in all respects, it was just a pity she didn't have more time there. All the staff that we met could not be nicer.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Recently my mother had a heart attack. A member of staff went in the ambulance with her to hospital and stayed all night with her. She came back to the home three days later and the staff have been fantastic and very attentive in looking after her. they have kept me updated with changes that occur and make sure that she is very comfortable. It is a comfort to relatives when they know their loved one is being looked after well.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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