Pitcairn Lodge Nursing Home

Kirkton of Skene, Westhill AB32 6XT
Review Us
9.6 63 Reviews
  • Pitcairn Lodge Nursing Home, Westhill
Located in a beautiful rural setting, with views over Westhill, Pitcairn Lodge is a home which is truly part of the local community. The team, many of whom have been with the home for over 10 years, are passionate about enriching the lives of their residents with activities and experiences which bring them joy.

Providing residential, dementia, nursing and palliative care, they also provide respite care breaks. These are ideal for family carers looking after loved ones at home, who would like to plan a short break themselves.

The community are embraced into life in the home, keeping those special connections alive. The team take the residents to churches they have gone to all their lives, as well as welcoming church groups into the home.

Local school and nursery children are regular visitors, joining in with activities and performing for the residents. There is a regular musical memories exercise group, a touring puppet theatre and therapy dogs. And the residents enjoy regular shopping trips, pub lunches and visits to community cafés.

The home has a large garden. This summer the residents have enjoyed growing their own produce in the raised beds, harvesting it for the chef to use in the kitchen.

Mealtimes are a real highlight of the day, with the home’s chef crowned winner of the regional Best Performing Chef award at Sanctuary Care’s MasterChef Conference. From delicious roast dinners with all the trimmings, to freshly baked cakes for afternoon tea.

There are welcoming lounges to enjoy activities and spend time with loved ones, who are welcome at any time. And there’s a private family and friends Facebook group, where families can see what their loved ones have been enjoying doing, even if they can’t be there in person.

A hairdresser visits twice a week for appointments with the residents in the home’s salon. And there are regular pamper sessions, with manicures and hand massages.
Show Pitcairn Lodge Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1878

Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1878, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

These prices are only a guideline, please contact Pitcairn Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Person in charge

  • Ruth Witkowski (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (55)

Pitcairn Lodge Nursing Home Reviews (63)

9.6

Pitcairn Lodge Nursing Home has a Review Score of 9.6 (9.631) out of 10, based on 25 reviews in the last 2 years.
Over all time Pitcairn Lodge Nursing Home has 63 reviews.

Overall Experience
  • 44
  • 18
  • 0
  • 0
  • 1
Date Published
  • 63
  • 5
  • 22
  • 25
  • 38
Reviewer Connection to Pitcairn Lodge Nursing Home
  • 28
  • 9
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 21-40
Review from A S (Daughter-in-law of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has received excellent care over the past 5 years.
She is very happy and content in the home. Staff are very aware of any medical attention she requires and are always in touch to let me know.
The staff that I see are friendly and welcoming.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mother-in-law is so happy and content with us at Pitcairn. Our team takes great pride in providing excellent care and maintaining clear communication with families. Your feedback means a lot to us, and we'll be sure to share it with the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith B (Son of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff try to engage with the residents throughout the day on a regular basis. Although it can be challenging with residents who have dementia they try to involve them in activities when they can.
Residents are encouraged to spend time in the lounges to avoid isolation by staying in their rooms.
The care home has improved the conditions by painting the lounges and replacing the carpets with flooring that is easier to clean and provides a fresh environment.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your thoughtful review. We're glad to hear you've noticed our passion for engaging our residents in meaningful experiences and creating a welcoming environment. We're also pleased you've appreciated the improvements to our lounges and flooring - we strive to maintain a fresh and welcoming, homely space for all at Pitcairn, so your feedback means a lot to us, thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham W (Son of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since arriving at Pitcairn both Dad and I have been chuffed to bits with all aspects of this wonderful haven. From staff, food, hygiene, warmth and comfort, first-rate on all counts. The gratitude we both feel towards all concerned, management, nurses, carers, cleaners and aux staff cannot be overstated.
The transformation in Dad now from when he arrived is obvious for all to see, Thank you one and all, your ongoing efforts really do make such a difference.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your wonderful review for Pitcairn, we are delighted your father is thriving there. The team will be touched to read your comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Brother of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister was admitted to Pitcairn in July 2020 during the Covid restrictions. The first eighteen months were challenging for residents, relatives and staff. My sister's mental health deteriorated fairly rapidly during this time (partly due to the reduced contact with family and friends and partly due
to the staff struggling to cope with restrictions. At the same time, maintaining staff motivation and standards was affected by things like staff sickness and staff leaving and a reduction in activities and staff/resident individual time with residents. There were several changes in the senior management team and admin, staff culminating, in the manager leaving and being replaced. Since the arrival of the new manager, things have started to improve greatly in the areas mentioned above, and there is much more openness to change. I am much happier with the overall care and potential for growth and improvement in standards. It was as if everyone had been suffering from "burnout".
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your review. Our highly experienced home manager and her team are extremely passionate about involving families and our residents in how Pitcairn is run and wholeheartedly embrace positive change. Of course, 2020 was a terribly challenging time for everyone, not just the care industry, and we are delighted to be moving onwards and upwards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eddie T (Son-in-law of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They appear to be settling in nicely. The only thing I’ve noticed is that they have lost their independence and perhaps allow them to choose which clothes to wear on the day rather than pick ones for them, it’s maybe worth asking the person what they want on the day rather than decide for them.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing Home

Thank you for your high-scoring review for our team at Pitcairn. I can assure you that we are passionate about supporting our residents to retain their independence. When we help them get ready in the morning, we take the time to discuss what they would like to wear, as well as what they would like to do that day. Of course, some of our residents who live with dementia may sometimes forget this, but it is something we ensure we do each and every day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda C (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Pitcairn during the first lockdown. I found this extremely hard but knew it was for the best as she has dementia. Now that things are getting back to normal, it has been great to get to know the staff, they are all very welcoming and friendly, and I see that they all do their best for
my mum. Her room is always clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley R (Stepdaughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing a nursing home, particularly in a crisis situation, is very difficult for the family and the person they are supporting to choose a new home. The process at Pitcairn Lodge Nursing Home was very smooth and lovingly activated. I am a nurse and a stickler for high-quality nursing care and have
been hugely impressed by the quality, compassion and love given to my step-mum since she joined in November 2022. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sylvia S (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at many homes I was delighted Mum got offered a place in Pitcairn. The home is in lovely rural surroundings and is bright and welcoming once inside. Mum has speech issues so doesn't really interact, preferring to stay in her room. This is her choice but I know she is never left alone for
long periods as anytime I visit staff pop in and out. She has settled in really well and I'm delighted with the level of care and support from staff. Thank you!
Reply from Fae Doherty, Senior Marketing Officer at Pitcairn Lodge Nursing Home

Thank you so much for your wonderful review. It's lovely to hear how well your mum has settled in and how pleased you are with the care and support provided by our team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angie M (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely place surrounding are beautiful mum is so happy there staff are very friendly and loving plenty of activities and always loving seeing all the posts couldn't wish for a better place for my mum
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very early days for us to review. However, mum has settled in quickly with her new surrounding. All family members who have been out to visit have been happy to find a warm and cosy atmosphere. Friendly, helpful staff who are always at the end of the phone and willing to take time to discuss mum's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H L (Sister of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is always clean and tidy when I visit her. The staff are very friendly and always answers any questions I ask. Pitcairn Lodge Nursing Home is bright and always very clean, they always have flowers in the lounge and my sister seems happy there.
Reply from Fae Doherty, Senior Marketing Officer at Pitcairn Lodge Nursing Home

Thank you so much for taking the time for reviewing our home and for your kind words about our home and care. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F M (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel Dad is being looked after very well, although he does have certain times when he is being difficult with staff.
There are always plenty of activities being done.
Continuous issues with laundry - clothes missing and wrong clothes in the room, despite all being named!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graeme S (Son of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very lucky to get Mum in here. After being shown around was very impressed with the staff and facilities. Mum seems to be settling in ok. Would recommend Pitcairn to any family looking for care of their elderly parents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol R (Sister of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure visiting my sister at Pitcairn Lodge Nursing Home. The staff are always welcoming and friendly. The home itself is always clean and tidy, as is my sister. Actually, I always look forward to my visits.
Reply from Fae Doherty, Senior Marketing Officer at Pitcairn Lodge Nursing Home

Thank you so much for taking the time to review our home - your kind words are so appreciated by the team at Pitcairn Lodge Nursing Home. Best wishes, Fae

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Niece of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very difficult to write a review due to covid restrictions. Not being able to see the personal interaction with staff and residents. But to date, we are happy with the care provided especially with communication by phone regarding any issues and challenges they have had endured. Only small fault is
I find that speaking to different staff on the phone, sometimes they are not up to date with what is happening with our resident. But again interaction could be more manageable with a larger room.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Son of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my parents are residents of Pitcairn Lodge, which makes it easy for myself and my family to visit. My parents are both very settled and like living there. They both enjoy the activities and the gardens.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall I am happy with my Mum’s care, she seems really settled and the staff have a good rapport with her. The home is always spotless and clean. There are regular updates as to what’s going on in general but maybe there could be more personal updates, especially when residents aren’t able to communicate
this themselves. Covid-19 has made things very difficult for everyone but I feel Pitcairn Lodge Nursing Home has managed the situation very well and thankfully my Mum doesn’t seem affected by all the changes. Moving a parent into a care home is never easy but I’m reassured by the standard of care here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William E (Husband of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, my wife is treated very well and has been for the last two years. The Covid pandemic has added to the difficulties experienced by the staff and management. The care is very good and the activities are too. The cleanliness; personal, clothing and facilities are of a high standard. The medical
treatment has been maintained during the pandemic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gordon (Brother of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am pleased with the overall service provided by Pitcairn Lodge Nursing Home. My contacts have been with a number of the staff at the home and all have provided a high level of service with a friendly and approachable attitude. Most of my contact has been by telephone and I have as yet been unable
to gain access to the Home, due to COVID restrictions, but I have a good feeling about the home. I have met my sister at the window of her room and also in the garden areas (in the summer) and all staff have provided me with a high level of service. My sister appears to have settled in well and the home provides a safe and secure dwelling for her medical needs. The only concern I have is the cost of her care, it seems high to me!
Reply from Fae Doherty, Senior Marketing Officer at Pitcairn Lodge Nursing Home

Thank you for your kind words and feedback, it is much appreciated! Our team are always here for you if you have any questions at all, including the home's current care fees.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda R (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very comforting to know my mum is here. During Covid times, it's not easy but the staff really do their best. Mum likes the staff and they treat her very well. Communication between family and home could be improved but they do the best they can.
Reply from Fae Doherty, Senior Marketing Officer at Pitcairn Lodge Nursing Home

Thank you for your kind words about our home and team - they are so appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Pitcairn Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Pitcairn Lodge Nursing Home is calculated as follows: ( (194 Excellents x 5) + (90 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 293 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pitcairn Lodge Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 25 Nov 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Adequate (3)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pitcairn Lodge Nursing Home to verify any information. View our terms and conditions. Pitcairn Lodge Nursing Home has an Enhanced Service - more info.