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- Barchester Highview House Care Home







Highview House is situated on the outskirts of the city of Inverness, with panoramic views overlooking the Moray Firth, and beautiful award-winning gardens.
All rooms have en-suite facilities and encourage residents to personalise the bedroom with treasured possessions.
Highview House believes in providing a person-centred approach to the care offered and encourages residents and relatives to lead on the service wanted. The home cares for people who need 24-hour nursing...
Care Provided by Barchester Highview House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 83 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Highview House Care Home for full pricing details and T&Cs.
Contact Barchester Highview House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Elsbeth Russell(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
Room Information
- Single Rooms (71)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (10)
Barchester Highview House Care Home Reviews (36)
Barchester Highview House Care Home has a Review Score of 9.0 (8.986) out of 10, based on 7 reviews in the last 2 years.
Over all time Barchester Highview House Care Home has 36 reviews.
My dad moved into this care home in November 2025. He was given a life expectancy from the hospital of 6 weeks, but he has totally thrived being there, and that is down to the staff and how he is treated, which is amazing. They are great with him, if there is any issues they are on the phone keeping me updated. I can not fault anything about this care home or the staff, we made the right choice when placing him there.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
Well, what can we say, anyone looking for a care home for their loved one, should not look any further than Highview House Inverness Highview House Care Home - Barchester Healthcare ! We have known this for 3 years since mum June, first went in. However today, they put on a party for mum's 90th birthday. They made a poster with a "Grease movie" theme, the staff dressed up as Pink ladies, some staff came in on their day off to help mum celebrate, they got mum an outfit, provided a delicious buffet and even a birthday cake. What a fantastic day and mum had a ball. Honestly, we cannot thank each and everyone of you enough! When we leave the Care home, we know mum is in safe hands, loved and respected. Our love and thanks go to you all, not all heroes wear capes!! Nicola, Stephen and Richie xxx
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
A very welcoming happy home.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My wife is in the Memory Lane unit. She has been here since July 2022. Highview was recommended and I can confirm the recommendation since my wife has been here. Care is excellent. Would recommend Highview Memory Lane to anyone.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
When Covid came we wondered how Dad would cope. We needn't have worried. The staff looked after him really well. We had regular phone calls and with help from staff we could also have video time with him.
The kitchen staff were always helpful if Dad didn't fancy what was on the menu. The maintenance staff and housekeeping always took time for a chat.
The Care staff were compassionate and patient.
We thank them all.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
My mother in law has been in Highview for over a year now .i was very scared of her going into a nursing home home thought she would be just sitting in chair ,well i was very surprised how wrong i was .this place is absolutely amazing ,with amazing staff who really care for the residents.always something on music shows getting her hair done weekly . As I was her main carer at home along with her sons . I am so grateful to each and everyone in that home they give us peace of mind that she is well looked after and cared for .well done to each and every employee in Highview
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My gran is receiving some of the best care I have ever seen! Staff, facilities, food and care are amazing and Gran's health noticeably improved very quickly as a result of such great care.
Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I visited an old family friend who has been a resident there for a few years. I took my 95-year-old relative with me as I am considering care for him as he lives with us, 24-hour care is now a consideration. I was pleased to see our family friend so happy there. The staff were so friendly and kind, a really happy atmosphere, amongst all the staff and the residents. Her own room was lovely. I visited the salon - delightful, my uncle was so impressed with it as he used to be a hairdresser so I would imagine he would hang around there most of the day in one of the lovely chairs nearby. I went around all the lounges and dining room, it was beautiful and clean. The interior decorating furnishings and lighting of a very high standard. I am impressed that there is such good care in Highview, and also impressed by the activities/outings available to residents. I loved the little garden and refreshment area. Happy staff, happy residents, happy vibes came across 100%.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Becoming responsible for a parent with advanced dementia is not easy and for many people, going into a nursing home is their greatest fear. For my mum, we were out of options and after a difficult nine months trying everything, including lovely respite care where she was beyond the facility's capabilities and suffered an additional brain injury, a four-month stay in hospital, she eventually came into the care of Memory Lane at Barchester Highview House Care Home. The most important aspect of care is finding the correct place and level of care for the person. For my mum, Memory Lane has been perfect. The unit feels calm yet full of life. Memory Lane is an example of what can be achieved and I dread any of the staff members leaving. No nursing home is perfect but whenever I have noticed something that I think my mum would prefer to be done differently, it is acted upon. My mum has blossomed since arriving here and although dementia has changed her, we have come to appreciate every day that she thrives in Memory Lane.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
He was made to feel very welcome on arrival by all the very friendly members of staff, who had remembered him from a previous visit.
He needs a lot of help in all aspects of his day-to-day care, and this was carried out for him with kindness and empathy.
He was encouraged to participate in activities, which was reassuring to know, otherwise, his days could have been very long for him.
He was very happy there.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I am always made welcome.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My experience with the care home has always been great, me and my PAT (Pets As Therapy) dog love going in every week, the staff are so friendly and helpful. The activities team are great, they work very hard and well, they always make me feel comfortable and welcome, they all do a great job. Memory Lane care team work really well too, this is the department we do, we love it, the staff work so hard, the residents always look happy and they have a good range of activities to do. My husband is part of the activities team, he helps me which is good, he is great with the residents, he always makes them smile. It's a joy to work with such a hard-working team. Such a lovely and clean home. Very happy with my visits with my wee dog.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Just in seeing my mum and she’s doing activities with the activities girl, as usual staff are great, cup of tea and a biscuit when I got there! Mum and her friend were doing some colouring in and enjoying themselves, really a great place and so grateful we, as a family, are for the care and respect Mum receives.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My mother sadly passed away on the 22nd of August. My brother and I kept a 72 hour vigil at my mother's bedside. During this time the staff and Head of Unit (Memory Lane) went above and beyond with their care and attention, not only of our mum but also of my brother and I. They made sure we had at least one meal a day and brought many cups of tea and sandwiches throughout the day which was so thoughtful as neither of us wanted to leave. When Mum was due to leave the home with the undertakers a large number of staff came to pay their respects which is something I will never forget. Thank you Barchester Highview House Care Home. You all made a very sad difficult time very special with all your care.
Sincere condolences to you and the family at this difficult time. Thank you for kindly taking the time to leave your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My mum has been a resident within Highview (memory lane) for 19 months. The care she receives on a daily basis is second to none. Prior to my mum going into the home it was very difficult to ensure that she received the correct nutrition. My mum has not only put on weight but now really looks forward to her meals, this had previously been a significant challenge for both my father and I. This is solely due to the staff within memory lane’s flexibility around meals and times and their care and rigour in ensuring each resident's personal needs are met. They really do embody a person-centred approach. There are always activities going on and music therapy is one such activity that my mother particularly enjoys. The whole team ensures that family members are able to have good memories of their loved ones, despite this being difficult to achieve when a loved one is in care. Thank you memory lane for all you do!
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The staff show the same love and care and respect to the residents that they do to their families. I highly recommend Highview to anyone looking for the best of care for their loved one.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The activities they do with the residents also need to be mentioned they go above and beyond here again to make sure the residents are well entertained can't thank you all enough. It takes so much pressure and worry away from us and the other families.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The care and attention given to my husband on his birthday were second to none, flowers, card and we appreciated this. Two members of staff, in particular, gave to the extreme beyond any carer would do and made my husband feel like family. You should be so grateful to all the staff on the ground floor, an absolute bonus to the home.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My father has been in Highview House Care Home for ten months and I cannot praise the staff highly enough. Dad gets the very best attention and care (one particular member of staff). In particular, the levels of engagement and activities provided by the staff are noteworthy. We visit regularly and special efforts are made to look after us and provide space and catering when we are with Dad. Dad has settled so well and a large part of that is down to the quality of attentiveness of your staff team. Thank you so much.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Home was excellent, the staff were great and the care was impeccable. I can't fault Highview at all.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 19 March 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 14 May 2026
For the fifth year running, staff from Barchester Healthcare’s care homes – including Highview House in Inverness - are taking on a gruelling 200 mile cycling challenge this time from...
- 29 Apr 2026
Resident Lawrence “Lol” Sax at Highview House in Scorguie, Inverness made his long career driving luxury cars around the Highlands for JA Johnstone, and has never hidden his love of...
- 27 Apr 2026
Staff, residents and family members connected with Highview House care home in Scorguie, Inverness, have yet again been celebrating after the Care Inspectorate’s latest inspection results were published. The three-person...
There are no upcoming events for Barchester Highview House Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Highview House Care Home.
Meet the Team (11)

Hi, my name is Elsbeth, and I am the General Manager here at Highview House.
I qualified as a nurse in 1993 and have always worked within the private sector, living and working in Newcastle upon Tyne. I worked for a local, family-run nursing care company before Barchester, making my way through their career ladder during my time there.
In 2013 my family and I made a quality-of-life decision to move away from life in the city to Inverness, where I have worked within the locality as a care home manager ever since.
I enjoy making a positive difference in people’s lives. My appointment at Highview will bring me into contact with a new group of people and I hope that I can touch their lives in a productive and meaningful way.
My greatest achievement to date has to be being nationally acknowledged as the 'Nurse of the Year' in 2015 for the excellent environment and care given to people living with dementia in my care home. I still find it very difficult to believe that a care home manager from Inverness was recognised for just doing her job.

My name is Jamie-Lee Harris, and I work as a nurse on the day shift. I have been a nurse for seven years, starting at a children’s hospital in Jamaica and then becoming a nurse for adults in Inverness. I have been at Highview House for just over a year, and I love it.
My favourite aspect of my job is the interaction with residents and relatives. There isn’t one day that I come to work and leave without having a good laugh! I want to help create a homely atmosphere here, so if you see me around, feel free to stop me for a chat.

Hello, I’m Dan Fraser. I’m a Registered Nurse on the ground floor. I’ve worked at Highview since 2024, and I enjoy working here a great deal. My favourite part of working here is getting to know people – our residents, families and colleagues. Highview is home to a lot of people, and I want it to feel like an extended family. There’s an enormous amount of trust involved in working in care, and getting to know folk really helps that process.
Outside of work, I’m Mr Musical! Singing, dancing, you name it. If it involves music, I’m up for it. I’m always available for a blether and a cup of coffee, so stop me for a chat when you see me.

Hi, my names Laura Johnson and I am a Care Practitioner and a Mental Health Nurse. I have been with Barchester for four years and have ten years’ experience in care. I am in the second year of nursing.
Working for Barchester allows me to make memories for residents – living life in the moment and creating experiences with short- and long-term benefits. I also enjoy working in the world of Dementia, and my stress and distress course helps with this, as it allows me to identify difficulties which the residents may not be able to express. I also enjoy compiling care plans, which ensure we support our residents to the best of our abilities and to the most of their needs.

Hello, I’m Anya McIntosh. I’m a day shift carer on Memory Lane. Working in the care sector, and for Barchester in particular, is incredibly rewarding. Joy is infectious, and we see the benefit of it every day. My favourite part of my job is being able to be myself with the residents. I love dancing and singing with them – whenever there’s a party or a karaoke session to be had at the home, I’ll be there at the front! Please feel free to stop and chat if you see me – I love the social aspect of my role.

Hello, I’m Melissa Fraser, and I’ve been a carer at Highview for the past five and a half years. I love how rewarding my job is and that each day is totally different. I particularly enjoy being able to assist residents when they are not necessarily able to express what the issue is. When I can improve their day, activity or even moment, I feel like I have done my job. The bond I make with residents is the best part of my job.

Hello, I’m Tim, and I’m a Care Practitioner. I moved to the Highlands from England after a holiday in 2024 when I fell in love with the scenery. I have been working in care since 2014, and I want to bring those years of experience to Highview House. I can use them to provide the highest possible level of care and service to you and your loved ones.
Feel free to stop and say hello if you see me at home. I’m delighted to spend time with residents and their families!

Hello, my name is Aiden Wylie, and I am the Activities Coordinator here at Highview House. My job is to ensure a mentally and physically challenging and varied calendar of activities. I want to involve all our residents in a warm and welcoming environment.
My career has been in education, but in 2022 I came to Highview with the ambition of offering a range of activities, trips and entertainment which lead to lasting memories and experiences.

Hello, I’m Sharon Laird. I have now worked with the Barchester Healthcare group in the Activities Department since July 2022, having previously been in the NHS for 40 years. I worked as a nurse and then a midwife before retiring from the health service. Now I have gone full circle from early life to retirement!
I thoroughly enjoy all the fun and entertainment that comes with the job.

Hi, my name is Stuart Sturgeon and it’s my honour to be head chef at Highview House. My career has been cooking in busy hotels and restaurants in the hospitality sector where I was responsible for creating challenging and creative menus.
Here at Highview, I need to learn every resident’s likes and dislikes, as well as their individual nutritional needs. I have the responsibility of creating their menu. It’s their home, and my team and I take pride in creating menus that we know they’ll enjoy.
I’m also responsible for assisting the Activities Team on theme days, parties and one-off events.
If you see me around, I’m always happy to chat!

Hi everyone, I’m Cath Hall. I’m the hairdresser at Highview, and I have been in that role for as long as I can remember. I’m the singing hairdresser – I was a professional singer for a while – and I feel like this helps the residents relax. I’ve worked in care homes across the Highlands for more than a decade, and residents trust me. You’ll hear me before you see me, but you certainly won’t forget me! Stop in at the salon for a chat or a trim.
Frequently Asked Questions about Barchester Highview House Care Home
What types of Care is Barchester Highview House Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Highview House Care Home have?
There are 71 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Barchester Highview House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Highview House Care Home to the centre of Inverness?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Highview House Care Home to verify any information. View our terms and conditions. Barchester Highview House Care Home has an Enhanced Service -more info.