Scorguie Drive, Inverness IV3 8SD
Highview House is ideally located in Inverness; they provide first-class residential care alongside expert care for people with dementia in their Memory Lane Community. They also offer support to younger people with a physical disability.
A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality, organised activities and regular physiotherapy sessions for residents.
Professionals think you'll find they're ideally suited to meet your needs now and in the future. Why not arrange a visit and see for yourself!
Group: Barchester Healthcare Ltd
Person in charge: Pablo Vilar (Manager)
Local Authority / Social Services: Highland Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 83 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Hearing Impairment • Speech Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Bulgarian, Scottish Gaelic; Gaelic, Polish, Romanian
Single Rooms: 71
Shared Rooms: 6
Rooms with ensuite WC: 69
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room
Latest Care Inspectorate* Report on Barchester Highview House Care Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 5.9 (maximum of 10) for Barchester Highview House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Barchester Highview House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Barchester Highview House Care Home is calculated as follows: ( (6 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.53 Points relating to the number of positive Reviews for Barchester Highview House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16.6 Target = 0.060 , then divided by 2 = 0.030
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester Highview House Care Home has a Review Score of 5.9 (5.947) from 1 Reviews
Review submitted from a Postal Card by Desmond F (Son of Resident) on Wednesday 19 April 2017. Relates to March 2017.
My Mother was in the care of Highview for almost 2 years and I have to say that the nursing care was superb and the personal care increasingly good.
How likely would you be to recommend Barchester Highview House Care Home? Extremely Likely
Pablo Vilar, General Manager at Barchester Highview House Care Home responded to this review on 24 Apr 2017:
Thank you so much for your kind words and taking the time to leave feedback. I will ensure this is passed on to the team, without whom it would not be possible to maintain the appropriate level of care you mentioned.
We at Highview would like to send you our best wishes for the future.
There are currently no Care Home Idol entrants who have performed at Barchester Highview House Care Home