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- Barchester Highview House Care Home







Highview House is situated on the outskirts of the city of Inverness, with panoramic views overlooking the Moray Firth, and beautiful award-winning gardens.
All rooms have en-suite facilities and encourage residents to personalise the bedroom with treasured possessions.
Highview House believes in providing a person-centred approach to the care offered and encourages residents and relatives to lead on the service wanted. The home cares for people who need 24-hour nursing...
Care Provided by Barchester Highview House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 83 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Highview House Care Home for full pricing details and T&Cs.
Contact Barchester Highview House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Elsbeth Russell(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
Room Information
- Single Rooms (71)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (10)
Barchester Highview House Care Home Reviews (36)
Barchester Highview House Care Home has a Review Score of 9.0 (8.986) out of 10, based on 7 reviews in the last 2 years.
Over all time Barchester Highview House Care Home has 36 reviews.
Since the initial period when staff were getting to know Mum, and she was settling into the home, I have been very pleased with the standard of care and nursing Mum has received. The staff are all very attentive and friendly and are readily available to discuss the care and nursing with me. All staff appear to be aware of Mum's needs and treat her with respect and dignity. Mum is very settled and content in the home and always speaks very highly of the staff. Although Mum does not leave her room, she is happy that members of staff pop into her room regularly to ensure that she is alright. Mum is always clean, neatly dressed and groomed. She sleeps well and likes her room. I have no complaints regarding the home whatsoever.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I am very pleased with the care and treatment my dad has received since being admitted to Highview from the hospital. He is very happy there and has settled in well. The staff are all lovely and attentive to my father, and make sure his needs are met. We are so happy that he is local to us as it means my mum can visit every day and spend quality time with my dad.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The care staff have been genuinely warm and friendly to me. They have provided excellent care for my mum and she is very happy.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Happy with the care my loved one is receiving. Have recommended the facility to others.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The staff are very kind, knowledgeable and have helped both myself and my dad in settling in. It has been a difficult adjustment for us, but the staff are very reassuring and take on board all comments made.
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
A very noticeable improvement in mothers mental abilities since returning from New Craigs. I hope this continues.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I find the staff very helpful and the room is lovely and bright with all her photos. The whole care home is inviting.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My mother entered Highview House in August 2020 and due to Covid for most of that time access was very limited. Things are better now with 2 family member visits per week. There doesn't seem to be many activities organised at present and my mother spends most of the time in her room. The reasons for agreeing with social services for my mother to go into care was for safety, security and stimulation. Safety and security are fine but there is a lack of stimulation. Most of the staff are good but there are one or two who like to be in the office.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I visited six care homes. As soon as I walked into memory lane I could not explain to myself just what I was feeling a few days later the feeling was like a blanket of love surrounding me. The staff are beyond belief and have accepted me. I am so so pleased that I chose Highview it is very difficult to choose somewhere for the one you love so much. I certainly made the correct choice.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My sister has resided at Highview House Care Home for eleven months now. Her care has been exemplary. The staff are efficient, caring and go above and beyond their duty of care to serve the individual needs of the residents. We have no complaints whatsoever and are thankful that we were able to place my sister in such a wonderful environment. Finding a suitable home for a loved one is always a responsibility and Highview House ticks every box!
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Feel very reassured that my dad has been looked after so well during this difficult time. Window visits are a great idea. All staff and carers in Memory Lane are fantastic, keeping in touch with us when unable to visit. Cannot thank everyone enough for their care and affection.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
I can't thank the staff enough for the care given to my mum this year. They have been amazing in every way. They have kept me updated on how she has been and now I can visit her every week I can see for myself how well cared for she has been. Good job guys!
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
My mother has been at Highview for 9 years and she is happy there and well cared for. There have been several changes in management in that time (which have varied in success) but now management and refurbishments are positive. We pay privately and find the annual fee increase difficult to deal with, however, we think Highview staff are excellent and are kind to mum.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are pleased to hear the recent refurbishment has been positive, I will pass on your feedback to the team.
Home has had a full refurbishment where staff worked through with little disruption to the residents.
Good food choice, daily menu, prepare in home.
It takes us 6 hours by car to visit out terminally ill sister. We have found all staff friendly and helpful to us and our sister seems well cared for in different circumstances. Their friendliness and patience is excellent.
My Mother was in the care of Highview for almost 2 years and I have to say that the nursing care was superb and the personal care increasingly good.
Thank you so much for your kind words and taking the time to leave feedback. I will ensure this is passed on to the team, without whom it would not be possible to maintain the appropriate level of care you mentioned.
We at Highview would like to send you our best wishes for the future.
Regards,
Pablo
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 19 March 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Very Good
(5)
Bed Vacancies
Please contact us for latest vacancies.
News (7) & Events (0)
- 14 May 2026
For the fifth year running, staff from Barchester Healthcare’s care homes – including Highview House in Inverness - are taking on a gruelling 200 mile cycling challenge this time from...
- 29 Apr 2026
Resident Lawrence “Lol” Sax at Highview House in Scorguie, Inverness made his long career driving luxury cars around the Highlands for JA Johnstone, and has never hidden his love of...
- 27 Apr 2026
Staff, residents and family members connected with Highview House care home in Scorguie, Inverness, have yet again been celebrating after the Care Inspectorate’s latest inspection results were published. The three-person...
There are no upcoming events for Barchester Highview House Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Highview House Care Home.
Meet the Team (11)

Hi, my name is Elsbeth, and I am the General Manager here at Highview House.
I qualified as a nurse in 1993 and have always worked within the private sector, living and working in Newcastle upon Tyne. I worked for a local, family-run nursing care company before Barchester, making my way through their career ladder during my time there.
In 2013 my family and I made a quality-of-life decision to move away from life in the city to Inverness, where I have worked within the locality as a care home manager ever since.
I enjoy making a positive difference in people’s lives. My appointment at Highview will bring me into contact with a new group of people and I hope that I can touch their lives in a productive and meaningful way.
My greatest achievement to date has to be being nationally acknowledged as the 'Nurse of the Year' in 2015 for the excellent environment and care given to people living with dementia in my care home. I still find it very difficult to believe that a care home manager from Inverness was recognised for just doing her job.

My name is Jamie-Lee Harris, and I work as a nurse on the day shift. I have been a nurse for seven years, starting at a children’s hospital in Jamaica and then becoming a nurse for adults in Inverness. I have been at Highview House for just over a year, and I love it.
My favourite aspect of my job is the interaction with residents and relatives. There isn’t one day that I come to work and leave without having a good laugh! I want to help create a homely atmosphere here, so if you see me around, feel free to stop me for a chat.

Hello, I’m Dan Fraser. I’m a Registered Nurse on the ground floor. I’ve worked at Highview since 2024, and I enjoy working here a great deal. My favourite part of working here is getting to know people – our residents, families and colleagues. Highview is home to a lot of people, and I want it to feel like an extended family. There’s an enormous amount of trust involved in working in care, and getting to know folk really helps that process.
Outside of work, I’m Mr Musical! Singing, dancing, you name it. If it involves music, I’m up for it. I’m always available for a blether and a cup of coffee, so stop me for a chat when you see me.

Hi, my names Laura Johnson and I am a Care Practitioner and a Mental Health Nurse. I have been with Barchester for four years and have ten years’ experience in care. I am in the second year of nursing.
Working for Barchester allows me to make memories for residents – living life in the moment and creating experiences with short- and long-term benefits. I also enjoy working in the world of Dementia, and my stress and distress course helps with this, as it allows me to identify difficulties which the residents may not be able to express. I also enjoy compiling care plans, which ensure we support our residents to the best of our abilities and to the most of their needs.

Hello, I’m Anya McIntosh. I’m a day shift carer on Memory Lane. Working in the care sector, and for Barchester in particular, is incredibly rewarding. Joy is infectious, and we see the benefit of it every day. My favourite part of my job is being able to be myself with the residents. I love dancing and singing with them – whenever there’s a party or a karaoke session to be had at the home, I’ll be there at the front! Please feel free to stop and chat if you see me – I love the social aspect of my role.

Hello, I’m Melissa Fraser, and I’ve been a carer at Highview for the past five and a half years. I love how rewarding my job is and that each day is totally different. I particularly enjoy being able to assist residents when they are not necessarily able to express what the issue is. When I can improve their day, activity or even moment, I feel like I have done my job. The bond I make with residents is the best part of my job.

Hello, I’m Tim, and I’m a Care Practitioner. I moved to the Highlands from England after a holiday in 2024 when I fell in love with the scenery. I have been working in care since 2014, and I want to bring those years of experience to Highview House. I can use them to provide the highest possible level of care and service to you and your loved ones.
Feel free to stop and say hello if you see me at home. I’m delighted to spend time with residents and their families!

Hello, my name is Aiden Wylie, and I am the Activities Coordinator here at Highview House. My job is to ensure a mentally and physically challenging and varied calendar of activities. I want to involve all our residents in a warm and welcoming environment.
My career has been in education, but in 2022 I came to Highview with the ambition of offering a range of activities, trips and entertainment which lead to lasting memories and experiences.

Hello, I’m Sharon Laird. I have now worked with the Barchester Healthcare group in the Activities Department since July 2022, having previously been in the NHS for 40 years. I worked as a nurse and then a midwife before retiring from the health service. Now I have gone full circle from early life to retirement!
I thoroughly enjoy all the fun and entertainment that comes with the job.

Hi, my name is Stuart Sturgeon and it’s my honour to be head chef at Highview House. My career has been cooking in busy hotels and restaurants in the hospitality sector where I was responsible for creating challenging and creative menus.
Here at Highview, I need to learn every resident’s likes and dislikes, as well as their individual nutritional needs. I have the responsibility of creating their menu. It’s their home, and my team and I take pride in creating menus that we know they’ll enjoy.
I’m also responsible for assisting the Activities Team on theme days, parties and one-off events.
If you see me around, I’m always happy to chat!

Hi everyone, I’m Cath Hall. I’m the hairdresser at Highview, and I have been in that role for as long as I can remember. I’m the singing hairdresser – I was a professional singer for a while – and I feel like this helps the residents relax. I’ve worked in care homes across the Highlands for more than a decade, and residents trust me. You’ll hear me before you see me, but you certainly won’t forget me! Stop in at the salon for a chat or a trim.
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