St Olaf Care Home

Cawdor Road, Nairn IV12 5EF
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9.7 53 Reviews
  • St Olaf Care Home, Nairn
St Olaf Care Home is situated in the seaside town of Nairn.

At St Olaf they provide high quality, personalised nursing care for older people. There's also a specialist unit dedicated for those living with dementia and have facilities for respite care.

The home offers 41 fully furnished en-suite bedrooms finished to exceptionally high standards. All of the rooms have en-suite wet rooms, and some include a small kitchenette and dining facilities.

The home has some of the latest technology to ensure the safety, well-being, and mobility of residents while allowing them to be as independent as possible.

The home is deeply committed to developing a relaxed and happy home where people enjoy living and working. Residents are offered a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.

There are six spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by a highly skilled catering team.

St Olaf's landscaped gardens are easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into the hairdressing and beauty salon for a spot of pampering.

There is access to allied health professionals, including physiotherapists and podiatrists. There is also full medical support from local General Practitioners, the local hospital and the Community Mental Health Team.

The home is conveniently located in Nairn, close to Inverness.

Show St Olaf Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1635
  • Self-Funded Residential Dementia Care: from £1635
  • Self-Funded Nursing Care: from £1635
  • Self-Funded Nursing Dementia Care: from £1635
  • RESPITE Self-Funded Residential Care: from £1635
  • RESPITE Self-Funded Residential Dementia Care: from £1635
  • RESPITE Self-Funded Nursing Care: from £1635
  • RESPITE Self-Funded Nursing Dementia Care: from £1635

These prices are only a guideline, please contact St Olaf Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Kathryn Allan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (41)

St Olaf Care Home Reviews (53)

Total of 53, showing 41-53
9.7

St Olaf Care Home has a Review Score of 9.7 (9.714) out of 10, based on 24 reviews in the last 2 years. Over all time St Olaf Care Home has 53 reviews.

Overall Experience

  • 40
  • 11
  • 2
  • 0
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Date Published

53
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Review from Patricia F (Wife of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are friendly, helpful and caring. They learn about residents likes and use that knowledge when talking with the residents. GP's are called when required very quickly. They phone me when anything is wrong and keep me informed.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you so much for your feedback on St Olaf Care Home.

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Review from Eleanor T (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dealings with the majority of staff have been positive. On the whole, they try very hard to accommodate care and routine requests. Although sometimes the home routine gets in the way, my mother is well cared for and mostly happy. Communication unfortunately can be a bit hit and miss. I have no issues
with my mothers care, although sometimes her wait to return to bed can be longer than she'd like.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you very much for your comments. We welcome all feedback and use it to improve the service that we offer our residents and their families. I was sorry to hear that you feel communication can be a "hit or miss", and we would welcome the opportunity to sit down with you to discuss ways we could improve communication with you. We will also review your mother's bedroom routine to ensure that this suits her.

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Review from Elizabeth M (Daughter-in-law of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very difficult year due to COVID. We recently had the opportunity to move my mother-in-law to St Olaf Care Home. We wanted her to be nearer home in the hope that visiting would soon become easier. From the word go, the managers were very supportive, sensitive and understanding of the situation.
The transition has gone very smoothly, we have felt included every step of the way, and Mum’s health and welfare have been at the centre of all decisions. We are particularly impressed with the attention and care given to ensure she is well presented and appropriately dressed. On her arrival, the carers involved were very quick to pick up on the fact that new clothing was required, and helped us resolve the situation very quickly. We felt then that Mum would be treated with respect and dignity at all times. The staff have all been approachable and friendly, and we are in no doubt that the very difficult decision to move Mum from a home, she knew, was the right one.

Reply from Anne Mawdsley, Area Manager at St Olaf Care Home

Thank you so much for taking the time to complete a review of our home. We are aware that moving a family member into a care home is always a difficult decision, so it's heart-warming to hear that the transition into the care home went smoothly for the family and your mother-in-law.

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Review from B M (Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

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Review from A C (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind and friendly care home but also with the highest professional standards. Very good links to local GP, mental health and dental services. I am always made to feel welcome and there are always plenty of staff on duty who take the time to discuss any concerns I might have. My father is content
and I know he is getting the best possible care.

Reply from St Olaf, Manager at St Olaf Care Home

Thank you so much for your kind words regarding St Olaf. We are very proud that you think so highly of our care delivery. We rely on families to give us feedback so that we can continue to improve the service we provide. The St Olaf family thank you for your support, and hopefully, we will continue to work together to deliver the best care possible to your Dad.
Kind Regards
Liz MacRae.

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Review from Jan S (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's review went very well. We all had time to talk and express how we felt. The staff member is very kind and professional.

Reply from St Olaf, Manager at St Olaf Care Home

Thank you very much for your kind words, On behalf of the St Olaf Family please be assured that your input is extremely important to us, and your continued support is invaluable. Regards manager

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Review from Ralph M (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright, airy and spotlessly clean. I am really happy that my mother is a resident in such an excellent care home.


The staff are competent, caring and friendly, always greeting relatives, friends and family with a smile. Always prepared to chat and ask how one is keeping. Management are extraordinary

in their level of application and efficiency.

Reply from Liz MacRae, Manager at St Olaf Care Home

Ralph, On behalf of the St Olaf family, thank you for your kind words. It is a pleasure to look after Mum, and we are so pleased to have her families support. We can only continue to improve with the honest feedback we receive. Myself and the team are very proud of the review you have given us.
Kind Regards.

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Review from Barbara C (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the level of care and personal attention from the manager right down to laundry assistants. Great attention to providing activities and outings and simply spending time with residents. The food provided is good and attention is given to residents' preferences.
A very well
run home and to be recommended.

Reply from Liz MacRae, Manager at St Olaf Care Home

Barbara, Thank you so much for your kind words. The team at St Olaf are delighted that you think so highly of the care we provide. We are very proud of the service we provide, and could not do it without the support of families. Thanks again for being such a strong advocate for our home. Kind Regards
Liz MacRae.

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Review from Margaret R (Sister of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for more than three years and whilst seeing her decline in health and ability, I have constantly been impressed by the care she receives at all times. Dignity, respects and compassion have been shown not only to her but to those who love her.
Thank you to all staff at
St Olaf Care Home.

Reply from St Olaf, Manager at St Olaf Care Home

Thank you very much for your kind words. We are very fortunate to have such amazing families supporting our residents and staff. It is always nice to hear such positive feedback. Best Regards Liz MacRae

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Review from Barbara K (Daughter of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited St Olaf 2 or 3 times a week for the past four and a half years and were always made very welcome. We always found all staff to be thoroughly competent, professional and caring whatever their role and we were made to feel part of their wonderful team. After visiting, we always had a feeling
of wellbeing and this was concurred by other family members and friends who visited. Thank you.

Reply from Liz MacRae, Manager at St Olaf Care Home

Thank you very much for your kind words regarding our home. It has been a pleasure having your support and we look forward to you visiting us in the future. Best wishes to all the family. Liz MacRae.

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Review from Lloyd O (Son of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at St Olaf are caring and professional. They do a great job under what must be sometimes terrible circumstances. The home itself is clean and warm. The staff respect resident's wishes and make real efforts to maintain their quality of life and keep them entertained.

Reply from Liz MacRae, Manager at St Olaf Care Home

Thank you for your review of St Olaf. Your words mean a great deal to the staff here. We hope to continue to work together to ensure the best outcomes for your Dad. Liz MacRae.

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Review from Violet F (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so happy that my Mum is in St Olaf. From the moment you walk through the door, it is spacious and bright. Staff are always smiling and welcoming and you are always offered tea/coffee etc. Staff and management always have time to speak to you and keep you updated at all times. If you ask for anything
to be done i.e. nails cut, hair appointment etc. These are always carried out very promptly. When I visit all the residents are happy and smiling. St Olaf is such a lovely homely place to be.

Reply from Liz MacRae, Manager at St Olaf Care Home

Thank you for your review regarding St Olaf. We are delighted that your Mum and yourself are happy with the service we provide. As always please do not hesitate to contact me or one of the team if you require anything. Once again thank you for your continued support of St Olaf.

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Review from A F (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff in the dementia unit to be very caring to all their residents. Meals provided are very well thought out - nutritionally and in the presentation. Residents get a say in new additions to the menu. The home is kept very clean and my only complaint is that sometimes there is a smell in
the dementia unit of bodily fluids. It would also be good if there was some usable outside garden space for the dementia residents

Reply from Elizabeth MacRae, Manager at St Olaf Care Home

Thank you Anne, for taking the time to review the home. We strive to ensure that the environment we provide is of a high standard. I will ensure that I follow up on your points raised. We are currently reviewing our outside space and I will keep you informed of developments. As always I appreciate you families support, and look forward to continuing to work in partnership with families to deliver the best care and support to our residents.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for St Olaf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for St Olaf Care Home is calculated as follows: ( (206 Excellents x 5) + (68 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 280 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Olaf Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Kath

Kath Allan

Job Title: Care Home Manager

At St Olaf, we provide high-quality, personalised nursing care for elderly people. We also have a specialist unit dedicated to those living with Dementia and have facilities for respite care.


The home offers 41 fully furnished en-suite bedrooms finished to exceptionally high standards. Some of our rooms are suites and include a small kitchenette and dining facilities.


We also have some of the latest technology to ensure the safety, well-being and mobility of our residents, while allowing them to retain as much of their independence as possible.


As a Care Home Manager, I am committed to developing a relaxed and happy home where people enjoy living and working. We offer residents a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.


There are six spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by our highly skilled catering team.


Our landscaped gardens are easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into our hairdressing and beauty salon for a spot of pampering.


Provision of first-class care means we encourage residents, and their families, to participate in the home’s commitment to quality and become fully involved at all stages of care planning, as well as many other aspects of care home life.


We have access to allied health professionals, including physiotherapists and podiatrists.


There is also full medical support from local General Practitioners, the local hospital and the Community Mental Health Team.


The home is conveniently located in Nairn, close to Inverness.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Olaf Care Home to verify any information. View our terms and conditions. St Olaf Care Home has an Enhanced Service - more info.