Drummohr Care Home has a Review Score of 9.3 (9.335) out of 10, based on 14 reviews in the last 2 years. Over all time Drummohr Care Home has 63 reviews.
Review from Susan B (Daughter of Resident) published on 25 April 2025
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The staff go above and beyond in every way,
The communication from the team has been excellent, and they always take the time to keep us updated and involved. The home itself is clean, bright, and thoughtfully run, with a real sense of community and respect.
We're incredibly grateful for the dedication and professionalism of everyone at Drummohr. Thank you for making such a positive difference in all of our life.
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Review from George R (Husband of Resident) published on 11 April 2025
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Review from L H (Daughter of Resident) published on 8 April 2025
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Review from G R (Wife of Resident) published on 8 April 2025
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Review from Yvonne M (Daughter of Resident) published on 3 February 2025
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Review from Caroline A (Daughter of Resident) published on 14 January 2025
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Review from Joan H (Daughter of Resident) published on 14 October 2024
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Review from S L (Aunt of Resident) published on 26 February 2024
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Review from M S (Wife of Resident) published on 29 January 2024
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home
Thank you for your review of Drummohr Care Home, we appreciate all the positive feedback. We are sorry to hear you are having issues with items going missing. Please contact the home manager to discuss who will be happy to help resolve the issues.
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Review from Shona S (Daughter of Resident) published on 25 January 2024
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Review from Alexander M (Brother of Resident) published on 11 December 2023
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home
Thank you for your review of Drummohr Care Home, we appreciate all feedback. We are sorry to hear you are having issues with laundry/items going missing. Please contact the Home Manager to discuss who will be happy to help resolve the issues.
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Review from Kim G (Daughter of Resident) published on 1 December 2023
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home
Thank you for taking the time to leave such a lovely review. Can you please contact the Home Manager to discuss your concerns regarding our laundry service?
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Review from M D (Daughter of Resident) published on 17 May 2023
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Reply from Diane Kerwin, Hospital Liaison Team Administrator at Drummohr Care Home
Thank you for taking the time to give feedback, I am pleased that you are seeing improvements and I would like to reassure you that we will continue to make further improvements.
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Review from Doreen C (Sister of Resident) published on 11 May 2023
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Review from Paul M (Son of Resident) published on 8 February 2023
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Review from Duncan W (Son of Resident) published on 31 January 2023
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Review from Albert R (Husband of Resident) published on 31 January 2023
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Review from S H (Wife of Resident) published on 16 January 2023
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home
Thank you for taking the time to provide feedback and we are extremely sorry that you have experienced these issues. We are grateful that you have since met with the Home Manager and that you are satisfied that your concerns have been addressed.
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Review from A W (Daughter of Resident) published on 12 January 2023
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Review from R L (Daughter of Resident) published on 12 January 2023
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The Review Score of 9.3 (9.335) out of 10 for Drummohr Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.335 for Drummohr Care Home is calculated as follows: ( (80 Excellents x 5) + (65 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 167 Ratings = 4.335
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Drummohr Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jul 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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