Etive House Care Home

This care home is always welcoming. The staff are most pleasant and go out of their way to ensure residents are well cared for. They have a great variety of activities to stimulate the residents, something different each day. Relatives and friends are kept informed of any changes and queries are answered quickly.

I am very impressed with the food provided to residents.

My mother is very content staying in Etive house staff are so good to her. This is her second year staying in the home and she has settled in great. She feels safe and has made some friends whom she enjoys chatting with.

Thank you for making my mum's last days as comfortable as possible and exhibiting the care that you did.

All in all, we are so fortunate that our mother got to spend this time at Etive and would commend this Care Home to anyone.

I am sorry to post this review. My mum is nearly 95 and has found her way here. I live 500 miles away, but try to telephone most days. I have visited mum and met the staff. The home appears clean and the staff friendly.

My complaint is the refusal by a senior staff member to tell me how my mum is. How callous can you get?

So glad that she was placed here.

Absolutely wonderful staff who care for residents as if they were their own family members. Mum is so happy here, it's great to see her having friends, joining in the activities and being so well taken care of.

I've been visiting my aunt at Etive House for over a year, and at each visit, the staff have been so welcoming. My aunt looks so much better than when she was at home. Great home and great staff team. The manager is very approachable.

I have only one criticism, and that refers to my mother's three pairs of shoes being rendered unfit for wear due to them having been washed. Despite assurances that they would be replaced, we are still waiting!

As a family, we would recommend Etive House to anyone.

From the outset, the care and professionalism at Etive House have been second to none. Wonderfully warm staff and efficient service, lovely food and clean surroundings make for real peace of mind for us friends or families of residents. I was very struck by the tactile approach of the staff, showing warmth, love and care to my friend and other service users. The residents are so well looked after and are treated with respect and as individuals, not just numbers. The residents are not rushed if they suddenly feel the need to sing a song mid-way through some hands-on care or as they are helped to dinner, and some of the staff may even join in!

I am so grateful that Etive House is in our area, as I can visit my friend and know that when I have to leave, she will be cared for and be having a rather good time. Well done to all staff and management at Etive House. You should be very proud.

My mum became a resident at Etive House in January 2022, when restrictions due to Covid were still alive and kicking. From the outset, my husband, my daughter and I sensed a great spirit within the home. The staff, led by the lovely manager, made sure that my previously extremely independent mum was supported through the weeks and months, till she settled into this new way of life. The staff are all experienced in dealing with dementia and show great understanding in this area. Physical needs are also dealt with efficiently. They appear to have a great relationship with the practice. My mum has had GP input on a number of occasions and there are regular visits from district nurses. Recently, two carers took my mum to a very special event which was so important to her. Our whole family was touched by this level of care and attention. Food is excellent, rooms are comfortable and we feel secure in the knowledge that my mum is well looked after at this time in her life.

My Mother was a resident at Etive House for 4 years. The care she received was exceptional. All the staff were so caring and warm and friendly. We developed a relationship with them all which was rooted in trust. They were all so committed and kept the family well informed with everything in relation to my Mother's care. My Mother was very happy there and felt safe and loved. We were all made to feel so welcome and part of the Etive House family when we visited.

My mother spent the last 4 years of her life at Etive House Care Home. The staff were excellent, extremely caring, and made my mum feel at home. This was very comforting for the family. The staff worked well as a team and were always motivated at work and this created a positive atmosphere. When we talked to the staff it never felt like they were just doing their job, it always felt personal, they truly did care. Thank you.

We cannot recommend Etive House Care Home enough, my father has been there for 18 months now and he is much happier there than he was at home. The staff are exceptional and treat my dad like a member of their own family, they go out of their way to make a happy day for the residents, making sure they are entertained and kept occupied. My dad loves the food and gets ample amounts of tea all day to which he loves and he has put on weight and he is much more mobile. He enjoys everyone’s company when he walks about all day with his personalised trolley the staff so kindly provided for him. The staff always keep you updated on anything we need to know and it’s never a bother to ask them anything anytime day or night. Etive House Care Home is a home from home and would 100% recommend it to anyone looking for family members to be in such safe caring hands.

I cannot thank the staff at Etive House Care Home enough for caring for our mum. They are an amazingly dedicated team that showed loving care and empathy every day. Nothing was too much trouble. It was a comfort knowing that she was being looked after so well.

Highly recommend Etive House. Fantastic staff, all so friendly and helpful who work together as a great team. Staff were so good to my aunt in the time she was there and gave her end-of-life palliative care. Staff were always caring and kind and always contacted me with updates. I felt my aunt was safe and well looked after, especially as I don't live nearby, so wasn't always easy to visit and also more difficult during covid. A big thank you to management and staff.

I had a client who became ill and could not remain at her home. She entered the care home for respite and then sadly died. The care shown to the client was excellent right up to the end. The staff were so kind and caring.

This was during the pandemic, with a lot of stress around for our family about Dad, and their care and communication with us as a family was excellent. I am so grateful for their help.