Ranfurly Care Home

Our mother has been at Ranfurly for 5 months, has settled in well and we are extremely happy with the home. Positive factors include the stability of the staff, when we visit we will always be able to speak to staff who are working with her and have good knowledge of her health and needs. The staff know us by name giving us a sense of our mother being a person and not just another resident. The staff are willing to discuss any concerns and we are not left feeling like we have been imposing on their time. We like the openness of visiting and the ability to make tea, coffee and sit with our mother as we would do in a normal family situation. Our only minor concern is that we would like to have more information on the activities she does on a daily basis but do appreciate that this requires time to record it, taking staff away from caring for the residents. Perhaps details of the weekly activities programme being more prominently displayed would allow us to encourage her to participate. She has not participated in these as much as we would have preferred but it is her choice.

Ranfurly has given my Mum a standard of care and safety that I could no longer sustain for her. Staff and management are always helpful towards my Mum and the family. I feel the staff know my Mum and can talk about her as an individual and meet her own specific care needs as an individual emotionally and physically. The home has made us as a family feel that we can still have special events accommodated for my Mum, take in foods that she likes and have dinner with her as if we were visiting her own house. I cannot thank the staff enough for supporting my Mum and the family as a whole unit, thanks again.

It's a pity when they get moved to another part of the home as we get used to them and miss their conversation and chat when they go.

Mother and the family are delighted with the care mum is receiving. We have nothing but praise for all the staff. Meals are great and would gladly refer Ranfurly Care Home to others.

Having never visited a care home before I find the care home to be professional, friendly and above all respectful and kind to the patients and their families and nothing is too much bother. It is a comfort to us when we leave our auntie she is in very good hands leaving us all with peace of mind that she is in excellent care. Thank you.

Thank you all very much, it is all very much appreciated.

Also for the caring way Mum and relatives were dealt with at the end of her life.

My mother celebrated her 103rd birthday this September. She has achieved this due to the wonderful care she has received at this care home. Mom was seriously ill and could no longer live on her own. She was really apprehensive about moving into a home but the staff/carers made her so welcome. Mom settled in very quickly! After living on her own for many years Mom soon realised that the company she experienced with other residents and staff was good and she started to laugh again, keen to join in on events. I live in the South of England and cannot be with Mom as often as I would like but I can trust she is in great care. I cannot thank all at Ranfurly enough.

I find the staff are first class. Very kind and caring and look after the residents very very well.

Before my mother entered Ranfurly, I visited several homes which, in my opinion, were substandard. When I visited Ranfurly, the first thing I noticed was it was clean, warm and the staff were friendly and smiley. It has a nice feel about it. My mother has been a resident in Ranfurly for approximately 1 and a half years and in my opinion, she is well looked after and content. For me, it is the staff that make Ranfurly. They are kind and caring. Nothing is too much trouble and they always do it with a smile. I can't praise the staff enough.

Ranfurly is like a home from home. We are really happy with how my mother has settled in. The staff are great and we know my mother is being well looked after, which has helped us as a family, knowing we made the right choice.

We always find the home and staff very friendly and in good spirit, and the atmosphere is more like a hotel for the residents. It's design lets light flood in from all angles and it's always at a comfortable temperature.

Our family have no previous experience of care homes, but we are very happy that we know our mother is safe and well cared for.

Not a lot of provision for toiletries in the bathroom ie incontinence pads and not placed in wardrobe. A makeover is needed in the main sitting room. Laundry system needs more attention in where the clothes are going. 2x blouses and 2x cardigans have gone missing since Christmas.

The staff are very kindly towards residents and keeps me informed of my mothers health.

My mother is currently in Ranfurly and I can't thank the staff enough for the care my mum receives from them. I feel they listen to me when I have concerns with regards to my mum and they always act on my concerns instantly. The care and attention my mum receives is outstanding. The staff and management are fantastic and the door is always open to speak to the manager or deputy manager. All staff are very friendly and approachable and I feel comfortable in the fact that if I have any issues with regards to my mum's care, they are there to speak with me. The cleanliness of the home is fantastic, with no odours as you go in which I've found was an issue for myself when choosing a care home for my mum. Thankyou Ranfurly and I really do appreciate the care and support you give to my mum and myself.

From our first visit I felt that this was the place for my mother. The complex is bright, lean and cared for. It smells fresh which is not always the case in some establishments. The staff are friendly and attentive and deliver a high standard of care. My mother has now been a resident for two years and at no time have I registered any lapse in standards. I would recommend Ranfurly to anyone considering a care facility.

Due to my mum having several strokes, I had to take the decision to put my mum into a care home. I went to see Ranfurly Care home with no appointment and was very impressed by the staff and management. My mum went into Ranfurly on 2nd March 2016 and although very daunting for both her and myself the staff made her feel very welcome and assured her that everything would be fine and if she needed anything then just to ask. We were allowed to personalise her own room which made her feel at home with all her personal belongings. They also re-assured me that my mum would be cared for and this made me feel at ease. The staff keep me up to date with everything that is going on with her personal care. She has now been in 27 days and I can honestly say she has settled in very well. I have been visiting her every day and every one of the staff are amazing. Nothing is a hassle for them under the immense pressure of the job that they do. I would definitely recommend Ranfurly Care Home.

Ranfurly care home is home from home. Residents can furnish their own rooms with pictures, televisions phone (paid for by the resident) it is safe and secure. We are really happy and free from worry as mum has 24/7 care with great staff who cater for our mums every need. The staff are really fantastic always there to help in anyway no matter how small. The menu is excellent good choice of food and the chef will cater for everyone's needs. There is always something to entertain the residents, it's nice to see they don't just sit in a circle watching television ( I have seen that in other nursing homes) The residents in Ranfurly are lucky to live a very well run nursing home.

Once my dad was diagnosed with Dementia the hardest decision we had to make when told he could not live at home was finding a care home for him. We had heard about Ranfurly through friends, my dad has now been resident for 3 years and it was our best decision, staff from domestic to care to nursing staff are amazing, nothing is a bother and we know dad is being cared for as if he were at home.