Ardencraig Care Home

My brother has been in care facilities for nearly ten years and apart from the initial 2 years in the neuro-rehab facility, I've never felt at ease with him in the care facilities he was in previously. I am really pleased at the atmosphere, care, and accessibility I have had since he came here, and, despite covid restrictions, have been able to see him anytime I have requested and so much help in making his room a home, with his own things around him. I look forward to more activities becoming available and joining in future festivities.

Overall very pleased with the care and attention my sister has received, especially through the current pandemic. We understand it has been a difficult time for the staff dealing with Covid issues. Communication has been very good.

My brother has been residing at Ardencraig since July 2020. In that time, he has formed good relationships with both fellow residents and staff. I can have no complaints with regards to his care. He is fed three times a day and is actually putting weight on which he needed. He is showered every day and has a shave at least every second one. He has never complained to me about anything during his stay. I would recommend this care home to anyone else because I know residents are looked after.

My mum has been a resident for some years now, and she's as happy if not happier than when she went in. There's always usually loads for her to get involved in and the carers and staff I can't praise enough. The way they are with mum and with me is amazing. The way they have dealt with our current pandemic is just outstanding. The care they have is amazing. I'm so happy knowing my mum is happy, settled and well cared for. Means the world. Can't thank you all enough.

My Dad has come on in leaps and bounds due to the care and attention of the staff. Before going into the home, my Dad was lonely, depressed and couldn't fend for himself. My Dad is the happiest he's been for years.

I have no complaints. Because of the coronavirus, I have not been able to go inside the property, so I have missed these ratings out.

My mum is very well looked after and is very happy in Ardencraig Care Home. They have coped very well under these extreme circumstances. It puts my mind at ease. I appreciate everything they do. Look forward to the day I can visit my mum inside.

Hard to put an honest review on this year when most of family and relatives have not been allowed into the care home. But on that note, we have to credit the care home on giving families updates on their family member, phone calls from them and anything that is happening in the care home. All credit to all members of the care home for keeping Covid out of the care home for as long as possible. They have been superb through this pandemic. Credit to them all. The only fault I have is their phone system. Sometimes absolute nightmare to get through. Can't you have a separate number for upstairs calls?

Since arriving at Ardencraig Care Home I have been treated with loads of care and dignity. I had an injury to my arm and there was an immediate response by the carer and the senior nurse. I will always be grateful for their attention.

The care home is very helpful and informative. They take care of the residents very well and have been careful of Covid. I trust them with my daughter.

The staff at Ardencraig are very helpful and they really take care of my dad. My visits in the tent once a week, I really do appreciate it. My father is so content and he likes Ardencraig very much. I have not seen Dad's room yet, just a picture on a phone.

I have found the home caring, for my aunt who brought me up and is like a mother to me. She went into care in February 2013 and has been well looked after, and the head nurse has been wonderful to talk to and in caring for my aunt. The manager and managers part of the home has been a bit uneven at times, but I think now it has been a lot better the past few months.

My husband is in a unit for those who have alcohol/drug problems, so it is a more recent part of Ardencraig. This was, and is, a lifeline for me as I could not cope any longer with my husband's addiction. There have been a few changes of management, but the staff and care continues to do the best for residents. My husband is strong-willed and the staff have to work hard, be wise and patient which is appreciated.

All staff work very hard at all times and are very friendly.

Thank you all so much, lots of love xxx

The care extremely good within this home. Recently since New Manager has started I feel a much more positive attitude and atmosphere within the Home. The decor needs to be updated and improved but very happy with the care of my uncle.

When my cousin first moved in the rooms weren't being cleaned and tidied properly, but in saying that the home was short staffed and since then, everything is now up to standard. The staff are all friendly and helpful and I can find no fault with either the staff or the home.