Deanfield Care Home

40 Deanfield Quadrant, Penilee, Glasgow G52 4ES

Deanfield Care Home, Glasgow, Glasgow City
Deanfield Care Home, Glasgow, Glasgow City
Deanfield Care Home, Glasgow, Glasgow City

Deanfield has an experienced care team who offer numerous types of care; these include nursing, convalescence, palliative care, respite and nursing dementia care. The team is also trained to help those with Parkinson’s disease, carrying out tailored packages to suit each resident’s well-being.

The facility, which has pleasant gardens and homely furnishings, is organised to suit an independent lifestyle at the same time as offering full-time access to a professional team. A sensory garden allows residents to make the most of the summer months.

Mealtimes are sociable occasions, though residents can eat in their own rooms if they choose, with the food menu consisting of freshly-made produce and tailored to personal taste and diet. Clients also receive a personalised, home-made cake on their birthday.

Carers strive for a service that supports personal choice, encouraging an active and interesting lifestyle, with many trips and entertainments organised.

Group: Advinia Healthcare Ltd

Person in charge: Claribel Durairaj (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Languages Spoken by Staff (other than English): Polish

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Deanfield Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Deanfield Care Home has a Review Score of 8.6 (8.617)

The Review Score of 8.6 (maximum of 10) for Deanfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Deanfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.467 for Deanfield Care Home is calculated as follows: ( (146 Excellents x 5) + (112 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 274 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.15 Points relating to the number of positive Reviews for Deanfield Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10 Target = 0.400

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Deanfield Care Home?

  • Extremely LIKELY
    15
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Deanfield Care Home

  • Daughter of Resident/Service User
    12
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The staff and management provide a continuously high standard of care to both residents and my friend, who has specialised needs. They are professional, dedicated, but also give that special gift of caring. I truly believe my friend's quality of life has generally improved and the carers have also extended his life by giving him the will and support to want to live. I do not think there is a greater gift. The staff have also allowed me to sleep at night as I know he is in the best place possible and I will never find words eloquent to thank them all. Thank you.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Deanfield Care Home responded to this review on 12 Oct 2017:

Thank you for your review. It is so lovely to hear such kind things about our staff and to know that your friends life has improved because of this. I'm sure you must have such peace of mind knowing that he is well cared for.

Staff very cheerful and helpful. Always keen to help.
Cleanliness of both resident and home is excellent.
The offer of activities is very good.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Deanfield Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments on our home and will share your comments with the home’s manager.

My brother and I are very happy with our mum's care at Deanfield. Always very clean and the rooms are lovely. The staff are all so friendly and hardworking. Mum is enjoying the food and chatting with other residents. She's had her hair done which she always enjoyed and for the first time in her life her nails done too. Thank you so much to all the lovely staff.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Deanfield Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Very very pleased with this care home. Can't do enough for the people they care for. The home is well looked after and the food is very good. Activities are great. Just can't thank them enough for the care that my husband gets.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Deanfield Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Delighted with this care home. Staff are welcoming, caring and attentive to residents needs and also to the needs of the extended family. We are constantly updated on mums settling progress and all her health needs. Mum is getting fantastic care and always treated with respect and dignity. Family are constantly supported and reassured by staff who know my mum's needs and likes and dislikes really well despite only being a resident for a short time. Residents are encouraged to be as independent as possible, which as a family we like to see. Facilities are extremely clean and well looked after, rooms are large with lovely garden views and I particularly like the memory boxes outside each room, very personal touch. Wouldn't hesitate to recommend this home to others since we as a family have had such a positive experience.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Deanfield Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I feel my mother-in-law is settling in well she seems very content. The staff working with her are excellent and very approachable and that includes all members of staff from the top down. The home keeps us informed of everything no matter how small. We tried a few homes before we settled on this one as it suits my mother-in-law's needs.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at Deanfield Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Overall my experience is positive. My husband appears happy but I would like more attention given to his appearance as he was always a proud man. An example is - often when I visit after meal times, his jumper and trousers are strained. If staff are aware of this, they should change him. Also - more attention to his care plans especially for staff who are not familiar with him. Excellent activities co-ordinator.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Deanfield Care Home responded to this review on 08 Jun 2016:

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

My mother has received excellent care from a dedicated team of care professional. All questions asked were answered fully and any requests were willingly dealt with. All staff are fully aware of my mothers disabilities and accommodate her needs. Although her dementia is advanced she is included in all organised activities. The staff make the time to keep her well presented by blow drying her hair and applying nail varnish.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Deanfield Care Home responded to this review on 24 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Staff are very attentive, albeit could do with extra staff. Am happy with the attention my husband receives, with appreciation.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Helpful, kind and considerate staff keep me up-to-date with aunties condition. They communicate changes in medication - and why - and are genuinely concerned about her well- being. She has a pleasant, modern room - a good range of social activities to join in with - food to suit her needs and visitors encouraged and well looked after too!

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Overall I am very happy with the care and service provided. I do feel that staffing levels could be better and this would provided more one to one care. Over weekend I have occasionally had quite a wait at the front door.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Lydia Waller, Customer Service Administrator at Deanfield Care Home responded to this review on 20 Apr 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

We find the staff at Deanfield to be efficient and caring people who look after our friend. She has Parkinson's Disease and is not able to move around the facility, and so needs assistance of the staff for toilet, washing and hairdressing. All this is done with great attention by the helpful carers. She has her own dedicated staff members, who keep me updated on her progress, or any illnesses. If we are on holiday staff will keep us advised and will phone us to let us know how she is doing. We think that Deanfield is an excellent facility with great staff.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Deanfield Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Everyone is very helpful and the care is very good.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

I had my mums review in September of 2015. The review highlighted that my mums dementia had not got any worse, that it stayed the same, which was good to hear. I have always found the staff to be excellent in the way they help and support my mum, especially when assisting her with her day meal. My mum is always treated with dignity and I feel the staff always gives a 100% in the care that they give.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 06 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and kind comments of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

My dad spent a week of respite for my sister, who lives with him, to go on holiday. I visited him twice and was extremely happy with his care. The staff were genuinely friendly and caring and felt safe he was left in their hands. Thanks to all levels of staff involved from nursing staff to laundry and domestic services. The home was spotless. He must have enjoyed the food as he had gained some weight and even managed to get a haircut! Well done!! Will surely bring him back for future visits.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am pleased with the overall care of my dad as if something happens they phone me.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

I am very happy with the overall care my Grandad receives. He is very happy and well looked after.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

I'm happy with the overall care for my grandad, although some improvements can be made, for example I should not have to administer medication, although I havn't had to recently.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

I am happy with the care my husband receives and that they contact my family when something happens. Am am pleased that he is happy with his new home.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Deanfield Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

My mother is in Montrose of Deanfield Nursing home. Her needs are well anticipated and the staff are only too happy to fulfil any requests. Staff are very pleasant and welcoming.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Excellent staff, compassionate and caring. Hard working and tolerant with residents with challenging behaviour.
They also maintain regular and close communication with families.
All staff operate as a great team. Very re-assuring.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

My dad was very quick to settle here for a short respite break. He has dementia but was very sociable and happy and felt very well looked after by the nursing staff. The room was excellent, modern and clean and the room had its own television and comfy high backed chair and en-suite toilet. I have been well rested myself during respite time knowing the staff were so nice and friendly and dad was very content. Booked for a week and ended up extending to more than two weeks.

How likely would you be to recommend Deanfield Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deanfield Care Home was very good to my mum during the time she stayed there. The staff were very caring and very supportive to me and my family.

How likely would you be to recommend Deanfield Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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April 2017

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Care Home Idol 2016

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