Florence House Care Home

Thanks to all staff for the respect and dignity you showed to him and to the family.

My mum was in their care for 3 years has just passed away, lovely ladies always did their best, cannot fault any of them, always helpful with a smile, I would say anyone going into Florence House will find them lovely always gave you a drink and a chatter, thank you all.

Have found all members of staff to be very helpful and friendly while maintaining a professional attitude. Anything I am unsure of has been explained to me without exception. I feel my daughter is being very well cared for under difficult circumstances.

My sister is very happy in this care home. Staff are very friendly. Any issue dealt with very professionally.

My Dad is looked after very well by staff. Needs are met.

My wife is well looked after. Caring staff and excellent accommodation. Can't thank them enough.

My brother has been a resident here for a while. I like the help and care he is given. He would not be able to support himself in the community and the staff have improved and lengthened his life in the home. My mind is at ease knowing he is looked after and cared for in this home.

Care for my dad has been exceptional. Staff so welcoming, warm and caring. Dad seems so very happy.

Florence House has been very good for myself as I don't have to worry about my mother-in-law. She is well looked after and I have noticed a difference in her.

I am very happy with the care my aunt is getting at Florence House. She is well looked after and she is enjoying the company and has put on weight which is good. Also the staff are very nice, they are so nice to speak to.

Staff always welcoming, home always clean. Dad seems content, never really any concerns. Happy to visit.

I am happy with all aspects of Florence House Care Home.

Staff are very friendly and helpful, they keep me up to date with all information regarding my mother.

Always provided correct information and able to speak with staff members when required, satisfied with level of care and cleanliness. Always accomodating.

Our son has been in Florence House Care Home for 3 months. He's being given the best care. The staff are all very good with him. We are very happy with all his care. He is being cared for very well.

Feel there is a lot of staff turnover, not a good sign!

They do an amazing job! I couldn't think of a better team to look after my dad. They all, in general, pull together and go above and beyond to keep everyone happy. Hats of too each and every one of them.

I find my Dad has settled well in the home, and staff and managers are very good to talk to. He likes to participate in all activities and that keeps him going. I think you are doing a very good job, and I appreciate all you are doing, keep it going and all keep safe at this difficult time. Thank you.

My daughter moved to Florence House after the sudden closure of her previous nursing home towards the end of last year. It was a very traumatic and upsetting time for everyone involved. The nurses and care workers at Florence House have been excellent since then. My daughter's needs are complex, and the staff at Florence House have worked closely with me to understand and adapt to her needs. My daughter has now settled in at her new home and I can't speak highly enough about the warmth, dedication and professionalism of everyone at Florence House. I would have no hesitation in recommending Florence House to other people looking for a safe and friendly environment for their loved ones.

I have been visiting Florence House Care Home for 3 months. The staff are brilliant and think the home is great.