Subject to care needs assessment
These prices are only a guideline, please contact Golfhill Care Home to find out the exact price for your requirements.
If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.
Golfhill Care Home has a Review Score of 8.6 (8.642) out of 10, based on 11 reviews in the last 2 years. Over all time Golfhill Care Home has 66 reviews.
Review from M M (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card •
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Violet G (Wife of Resident) published on 26 September 2017
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Reply from Jayne Duck, Customer services administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Care / Support
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Treated with Dignity
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Value for Money
Review from Anna M (Sister of Resident) published on 25 September 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money
Review from Kathleen B (Daughter of Resident) published on 25 September 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. I'm so glad to hear that your mums health has improved and that you have peace of mind knowing that she is well cared for.
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Review from Mark (Nephew of Resident) published on 14 August 2017
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Reply from Jeanette Holding, Customer Service at Golfhill Care Home
With deepest condolences to the family.
Thank you for the kind words.
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Review from Nancy G (Friend of Resident) published on 18 July 2017
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Reply from Jayne Duck, Customer Services Administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Facilities
Care / Support
Cleanliness
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Review from P C (Daughter of Resident) published on 12 January 2017
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Ellen C (Daughter of Resident) published on 19 December 2016
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Reply from Emily Wilson, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Care / Support
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Treated with Dignity
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Review from Jimmy (Son of Resident) published on 15 November 2016
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Care / Support
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Treated with Dignity
Food & Drink
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Management
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Review from Elizabeth M (Friend of Resident) published on 16 August 2016
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
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Review from Roseanne G (Resident) published on 9 June 2016
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Reply from Lydia Waller, Customer Service Administrator at Golfhill Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from May B (Resident) published on 1 June 2016
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Review from M L (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card •
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Yvonne M (Niece of Resident) published on 26 May 2016
Submitted via Postal Card •
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J M (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card •
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary C (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card •
Report
Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joseph D (Son of Resident) published on 24 May 2016
Submitted via Postal Card •
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Granddaughter of Resident) published on 24 May 2016
Submitted via Postal Card •
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card •
Report
Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Husband of Resident) published on 17 March 2016
Submitted via Postal Card •
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Reply from Rose Pickering, Customer Service Administrator at Golfhill Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.6 (8.642) out of 10 for Golfhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.313 for Golfhill Care Home is calculated as follows: ( (89 Excellents x 5) + (19 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 131 Ratings = 4.313
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.329 Points relating to the number of positive Reviews for Golfhill Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 9 Positive Reviews ÷ 21 = 0.429
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Apr 2025
How well do we support people's wellbeing? |
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How good is our leadership? |
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Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Deputy Manager
Joined: 2021
I have 20 year’s experience as a nurse working in a variety of healthcare setting. I have two children who make me very proud every day one is at secondary school and the other is out working. I enjoy going for walks and listening to music. We have a wee dog called Charlie who causes complete mischief and is always looking for attention. I enjoy working in Golfhill and feel at home as I grew up not far away from the home. I am fully committed to Golfhill and working together with our fantastic team to provide the best care for our residents everyday
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