Golfhill Care Home

My mum was admitted to the Dennistoun Unit from the hospital last year following a fall and stroke. I live in the USA and was immediately impressed with the way the staff there made the extra effort to involve me remotely in Mum's care plan. Unfortunately, Mum has since been diagnosed with Alzheimer's and I really wanted to have her cared for by Golfhill Care Home again - this time in their memory unit, Whitehill. There were a ton of administrative roadblocks in our way to achieving this goal and, without the support and guidance of the customer relations manager, I honestly don't think I could have done so. Mum has been in Whitehill for 3 days now and some of the staff from the Dennistoun Unit remembered her and came to greet her. All of the staff there have been amazingly caring - requesting many details from me so that they can ensure Mum's individual requirements are met. I am so relieved to know Mum's in a safe and caring environment.

I have found the carers at the home very attentive and look after my wife well. I had a problem with one of the carers, but it was resolved. The person concerned was quite aggressive to the residents, but I reported her to the management, and she was reprimanded; thankfully, she has left the home, which made me feel more at ease knowing she is not there anymore.

I visited my brother on Wednesday the 13th of July 2022, on entering Golfhill I was welcomed by a very nice staff member. On entering my brother's room I found it to be very clean, neat and tidy. I always find the staff very friendly and pleasant. The care he is given on a daily basis is excellent which is of comfort to me knowing my brother is in safe hands at all times.

It’s a difficult job and the pay is not great but more needs to be done to provide staff with support in relation to training and understanding of complex needs.

Golfhill closed for visitors about ten days before lockdown, and the staff have done an amazing job in caring for their residents throughout this Coronavirus situation. It is very difficult not being able to see our mother at this very vulnerable stage in her life, but the staff have kept us up to date at all times. They have put telephone/FaceTime arrangements in place for residents/families. There is also a Facebook page where pictures are posted, usually during a fun activity or a celebration. We can see that Mum is happy, healthy and safe.

My mum has been a resident at Golfhill for five years. My mum first arrived at Golfhill aged 59 with advanced early-onset Alzheimer’s. The care provided for my mum has been outstanding and consistent throughout the years. My mum's age and deterioration has provided many challenges for staff but the staff have always risen to the challenge and she has been very well cared for and respected. I am especially thankful to all staff over the past few months who have done everything possible to reduce the risk of Coronavirus for both residents and staff. I would not hesitate to recommend Golfhill to anyone looking for respite or permanent care for a friend, relative or loved one.

I just want to congratulate all the carers in my mum's unit, Alexander House through this rough time. You have kept Covid nearly free in this unit. You are all doing a great job. Keep up the great work. I look forward to seeing my mum and all of you as soon as possible. Thanks again for everything.

I would recommend this care provider to anyone who is in need of this service. Their standard of care is excellent.

What to say, a big thank you to all the staff in the Whitehill unit of Golfhill Care Home, so grateful that you are all looking after my mum so well in these difficult times. I just know that she is happy and content can't thank you all enough. Well done.

My mum has been in Golfhill for 6 months, she has been treated with dignity and respect, the staff are very good with all the residents, its good to see photos especially because the home is in lockdown due to COVID-19. In the photos, they all seem to be kept busy. Mum is happy and well cared for, which is my main priority.

Thanks to all.

Care is very good.

She is more settled now and is in a better place mentally and is more manageable. I can't thank the staff enough, as there was a time when we thought we may have to put her into hospital care. This has taken a lot of stress off me and my family.

The staff at Golfhill Care Home are excellent carers. Activities could be improved, but overall the home is adequate. Hairdressing services need to be improved as this is poor. The care at this home, for my mum, has been without question outstanding. The hospital gave her hours to live, refused treatment and nine months on at the home, my mum is thriving. The care received, far outweighs any other issues.

Very happy with the care my aunt receives. She enjoys the food, and she's very contented.

My parents have been in a couple of homes for respite, and they have never been as happy or as well treated as they were in Golfhill. The staff were amazing and so kind to both of them that I would never hesitate to recommend it to anyone.

Although only at Golfhill for short 'respite care', my husband was made very welcome by all the staff and he settled in quickly. He ate well and didn't seem in any particular hurry to leave when I went to collect him after his/our 'holiday'. I would not hesitate to return him to Golfhill if and when the need arises.

My husband has just moved into care at Golfhill Care Home but everything is so very good.

Caring staff, good facilities. I live 200 miles away and staff always keep me updated by phone and I am often offered a drink when I arrive if the staff have time. My mother hasn't known me for over 10 years and your staff make a difficult situation for me a little better! Thank you all.

Lovely clean accommodation with very capable carers, nurses etc., and excellent catering.