Oakview Manor Care Home

The staff was amazing and looked after my mum they would do a lot to keep my mum happy. Just thanks to all the staff.

I want to write this review so that people are aware that Oakview Manor, for my mother, who was a resident, myself and my daughter was about as bad an experience as you could get. I have rated it one star because of the upset and distress caused. My mother died in Oakview and the treatment during the last two weeks was horrific, including senior staff trying to administer morphine by mouth, when for nearly 2 days my mother was nil by mouth and had a cannula in her leg for administering morphine. This type of thing is repeated when it comes to personal care, administration of medicine, fluid intake, personal hygiene and dignity. After I complained to the Care Inspectorate and the home, a team of senior people were installed and I have been made aware that some senior care staff and management are no longer there. Ultimately, the Care Inspectorate upheld no less than 17 of my complaints and you can see all the failures on their website. I sincerely hope there is dramatic improvement.

My father was a resident at Oakview Manor for the final 2 months of his life. He had dementia and had been in and out of 6 other care homes or hospitals. Oakview was by far the best care home. The staff without exception were very caring and attended to his needs at all times. His room was always clean and tidy and he enjoyed the food on offer. His bad skin condition improved significantly as he was bathed daily and lotions regularly applied. Although he had lost interest in most activities, the activities staff made a great effort to try to engage with him and got some response. In the end, one member of staff attended to his last requests, made him comfortable and he thankfully passed away peacefully. Our whole family would like to thank all the staff at Oakview for all the wonderful kindness and care provided to my father. I would have no hesitation in recommending this home to anyone needing care in old age.

It was very difficult for me to accept that Mum needed to go into care due to my poor health and work commitments. I found the staff to be very empathetic and reassuring, and Mum, herself, cannot praise the care and food enough. I am so grateful to have found this a success for my mum and myself.

I found staff most helpful and caring. My brother is happy so that's important.

Have only visited three times, but very impressed by the efficiency of staff - especially under present restrictions. My friend's room is lovely. She is very content and happy with her surrounding, facilities and care.

The staff are extremely friendly and very attentive to my friend. There's a really nice atmosphere in the home, both helpful and caring.

I have always found the home very clean and the staff helpful and caring with plenty of patience.

Staff are very receptive to relative's and resident's needs and desires.

Staff are kind, thoughtful and professional in a resident-focused culture of care and support. Open and welcoming to family members.

So far, the care home works to a very high standard. Secure, safe and clean. Meets all my mum's needs. Staff friendly, happy and always up for any questions and always on the ball to help at any time, even when busy.

Mum has been a resident at Oakview since June 2018. I am very happy with the level of care she has received during her time here. The staff work incredibly hard and I would like to thank them all for the tremendous work they do and especially during COVID. Mum is happy here, always well presented and enjoys her homemade soup every day. Staff are caring, patient and attentive. Thank you.

Great service provider. Same staff and a good manager. Can approach staff when needed. Very clean, like a home from home. No problem with the care home.

Feel that Oakview Manor have cared for my mother at a difficult time in her life. They have also been sympathetic when we could not visit, having to do door visits which was difficult due to Covid. Feel, in particular, that a couple of carers are great ambassadors for the care sector.

Excellent home and staff are amazing. They have looked after my mum extremely well. I highly recommend Oakview Manor. Total professionalism and excellent care.

Happy with Oakview Manor, my brother seems settled. The staff are very helpful, my brother's room is always clean and tidy. The staff are pleasant. No complaints.

Not had any problems.

Staff have done a stellar job during this crisis.

Thanks to them again and again.

My partner has been living in Oakview Manor for a few months now, and he seems quite content and likes the staff. He enjoys the food, although he never remembers what he had for his last meal - even when he only had it fifteen minutes before!