Oakbridge Care Home

2032 Great Western Road, Knightswood, Glasgow G13 2HA

Oakbridge Care Home has been lovingly converted to suit the care and daily living of older people, as well as some younger adults with chronic conditions. They pride themselves on offering person-centred, holistic care that they can measure and adapt for each resident.

Both residential and nursing clients are welcome. Care workers believe in supporting an active lifestyle alongside delivering high standards of professionalism. There is a shop and bar on-site, as well as a hairdressing salon and secure gardens. The activity team respond and deliver the best activities to promote independence and social integration.

Care plans take on board physical, emotional, social and spiritual needs, aiming to see all clients feel fulfilled, whether they are permanent or temporary residents.

Oakbridge operate an open door policy and encourage families to fully participate in their loved ones care and support.

Group: Oakminster Healthcare Ltd

Person in charge: Iain Ballantyne (Home Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Admission Information: Ages from 65 to 105.

Languages Spoken by Staff (other than English): Chinese - Cantonese, Punjabi Mirpuri, Bengali; Bangla, Hindi, Panjabi, Punjabi

Single Rooms: 85

Rooms with ensuite WC: 85

Weekly Charges Guide: Personal Care Single £575 – £750 Nursing Care Single £667 – £850 (These prices are only a guideline, please contact Oakbridge Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Oakbridge Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.1 (maximum of 10) for Oakbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Oakbridge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.35 for Oakbridge Care Home is calculated as follows: ( (102 Excellents x 5) + (89 Goods x 4) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 203 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.765 Points relating to the number of positive Reviews for Oakbridge Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 13 Reviews ÷ 17 Target = 0.765

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Oakbridge Care Home has a Review Score of 9.1 (9.115) from 17 Reviews


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakbridge Care Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Oakbridge Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Clean, safe and homely environment. Staff are kind, caring and professional. When required, they hare provided informed medical advice and sensitive nursing care.

How likely would you be to recommend Oakbridge Care Home? Likely

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Average Rating:   4.3 out of 5

I am always kept up to date with my mother's care and also made very welcome by the staff.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4 out of 5

I visit regularly and at different times. I am treated like a family member by every member of staff. I think this is a wonderful home with the most caring staff I have come across. The Queen could not be looked after better than my Mum. I look forward to my visits and I know when I am not there that Mum is looked after in an excellent manner.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has lived in Oakbridge for over 4 years now. For the first 18 months, I did have some minor issues with attention to detail and organisation but since then the general improvement in the standards of care and investment in stimulating activities for the residents and renovation works both inside and outside the home have been significant.
The management and staff have done a remarkable job in improving the quality of life of those in their care. The quality of communication with the resident's families and friends is also of a very high standard. I could not recommend the care staff highly enough.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I always find the staff and home very friendly and you are made most welcome by residents and staff. It is a real pleasure to come and play each week for the residents.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Because of my age (82 Years) and physical ailments, I rely on the kindness and support of all members of staff. My female cousin chose this home for me because she and her sister can visit me frequently and give me family news and bring me treats.

How likely would you be to recommend Oakbridge Care Home? Likely

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Average Rating:   4.5 out of 5

My dad is very happy in his room, he likes the space and plenty of light in his room.
He is very safe and secure in his room and the staff are very polite.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are friendly and caring and my friend talks very highly of the care staff. The rooms are well laid out and homely. It is comforting to know that residents are well cared for and safe. I visit quite often and always find that the staff go out of their way to be helpful and informative.

How likely would you be to recommend Oakbridge Care Home? Likely

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Average Rating:   4 out of 5

I have been extremely happy with the care that my mother-in-law receives at Oakbridge. Lots of fabulous activities going on. All the staff are welcoming and caring to the residents.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Oakbridge was chosen because it offered us Care facilities, with Nursing facilities if/when required. While the Nursing elements have been needed sooner than we anticipated, my Uncle is receiving the care he needs as his situation changes.
He has settled well into his new home thanks to the Staff at Oakbridge, who have been welcoming and receptive to his needs from the start. The atmosphere is open and friendly - with an underlying commitment to Resident care. There is a wide programme of activities for Residents - and family and friends.
My Uncle's complex medical needs are being met, monitored and amended in consultation with GP and other NHS Services. Nursing staff provide regular contact and medical updates, quickly assessing and reassessing as dictated by his needs. Staff are always available to discuss matters arising.
Regular meetings with the Oakbridge Management Team provide opportunities to meet other families and address any issues in a supportive environment.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Everyone in our family absolutely appreciates the high level of care that our mum receives at Oakbridge Care Home, day in and day out. For my mum, her highs and lows are dealt with in a professional and caring manner. The 24 hour care is irreplaceable and the peace of mind for us as a family is priceless.

The facilities – her room, the social areas, the activities, the food, access to services, all provide and add to mum’s quality of life.

On a personal level, I have myself, on more than a few occasions, been the recipient of all the staffs caring support. Especially when it is a little overwhelming watching your elderly parent suffer without knowing how to help.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

When my mother-in-law first entered Oakbridge at the end of 2016 we noticed that the care home had a tired, run-down appearance but since then there has been continuous, the ongoing improvement which is noticeable and is much appreciated by the residents. There is a great relationship between the staff and the residents with a lot of good humour and affection from both sides. We were lucky to be present at the St Patrick's day party where everyone had great fun, singing along with the guest musician, and showing off their moves on the dance floor! Moving to Oakbridge has given my mother-in-law a new lease of life and has brought back her sparkle. There is still some work to be done to improve the accommodation but the quality of care from the staff is admirable.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

If you're looking for a care home that offers a high standard of care, with genuine compassionate staff, Oakbridge Care Home is the place. Yes, the decor needed to be upgraded and its good to see this is now being done by the new manager through a comprehensive refurbishment programme and there are already significant improvements. The staff do a tremendous job and are very enthusiastic and positive- so well done to you. I couldn't do your job. The activity programme is excellent, and staff respond to residents suggestions for new ideas. I visited 5 other care homes before choosing this one for my mum and am so glad I did. I know my mum is safe and secure, she's cared for dearly by staff, and she enjoys the activities and meals. If you're looking for a place in a care home - go for a visit - speak to the staff - I don't think you'll be disappointed.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The positive reviews about this place bear no resemblance to the home my wife and I visited numerous times last year.

Furniture in the room was worn, chipped, and unmatched. The alarm/call button failed to work - so was removed rather than fixed. Our friend was unable to get out of bed, and was left in a room with a closed door, and no way of calling for a nurse.

The whole place appeared to be in need of refurbishment.

Staff appeared to be untrained and uninterested.

There was a constant smell of urine, including in the public areas.

Cleanliness was poor.

How likely would you be to recommend Oakbridge Care Home? Extremely Unlikely

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Average Rating:   1.4 out of 5

Gillian Aitchison, Manager at Oakbridge Care Home responded to this review on 29 Aug 2017:

I am sorry you felt the need to write a strong review. From October '16 we have undergone a major refurbishment and I can assure you that nowhere in the home smells of urine at any point. What might have been helpful is if you could have contacted management with your concerns in order we had a chance to address this and fix it where possible. No nurse call buttons have ever been removed as this is a safety aspect for our residents. I do not feel that your review is a true reflection of Oakbridge Care Home. I would welcome you back to see the improvements and indeed the care that we carry out for our residents on a daily basis. Thank you for your review

The staff are very welcoming and show great care and respect for the residents. There is a lovely 'family' atmosphere and a great variety of activities to stimulate and entertain residents. Oakbridge is the nearest to a 'family home' that I have seen and I minister to people in many care homes.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The quality of staff and service is of a solidly good nature. The staff are mindful of the dignity of the residents and treat them with respect and courtesy. The variety of activities adequately stimulate the residents and the hairdressing and nail sessions are welcomed, as are the church services. Overall, the quality of care itself is excellent, with staff willing to take on board any requests that are made. Only negative comment: one or two items have gone missing.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

This is a fantastic care home with a friendly and upbeat atmosphere. We were really anxious about my mum going into care, but the Manager and the staff made it easy. Nothing is too much trouble and if the staff don't know the answer, they find it out.

The environment appears slightly dated, however, the care and compassion shown make up for it.

How likely would you be to recommend Oakbridge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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