Whitefield Lodge Care Home

My partner has only been in for four weeks but he seems happy and content.

My mum has been at Whitefield Lodge for a number of years and I can only thank the staff wholeheartedly, for the care they have always provided for her. During Covid, it has been difficult for everyone but the team have kept us up to date at all times, through phone calls, social media and email - all of which I am grateful for. The staff have worked tirelessly to keep this awful virus out of the home and they have been so successful - they should be commended on this achievement as it has cost the lives of so many in other establishments. I really appreciate that there are a lot of staff who have been there for a long time, as I am aware of how difficult retention can be in this line of work. It is also good to see fresh new faces who come, but I always feel reassured when I see/hear someone I have known since the beginning of Mum's journey here. Mum has dementia, but 99% of the time is content. This has a lot to do with how well the staff know and care for her. I am grateful to all.

On the whole, however, I am pleased my mother is at Whitefield.

I would have no hesitation in recommending this home to potential users.

Whitefield Lodge came highly recommended from friends that had previously had relatives living there and as we were unable to visit care homes during Covid-19 it was a relief when a bed became available there. I cannot fault Whitefield Lodge at all. The staff have been excellent. They are professional, friendly and always happy to update me. The WhatsApp calls have been great as I can speak with mum and get a sense of how she is settling in. The drive through slot was great as we got to see how happy and settled she is.

As we are almost sixty years married, my wife is most precious to me and only the best is good enough for her and I am delighted to have found this in Whitefield Lodge. Over the past five years, I have visited her almost every day and the care and attention that she receives 24/7 is first class, from a caring and friendly staff in a "family" atmosphere who are indeed a credit to Four Seasons.

Whitefield Lodge Care Home is the epitome of care, in my experience the staff (from every level) is thoroughly professional, always putting the residents at the forefront and never make the families/visitors feel on the edges. The ethos equals quality, friendliness, hard work, where everyone matters.

This home provides an extremely high standard of care. The staff are very kind and caring and nothing is too much bother. Mum can be challenging at times and the staff are extremely knowledgeable on how to deal with any issues. They have regular activities and mum has been for a few outings with the staff which she really enjoys. Overall, I cannot recommend this home highly enough.

Our mother has lived at Whitefield Lodge for over a year and throughout she has received an excellent standard of care. The care staff are very kind, attentive and helpful. The management team are always approachable and appear positive both in their outlook and their aim of maintaining high standards in the home's environment and day-to-day running. The nursing staff are professional and efficient in their work. We particularly appreciated their time and support recently in keeping us informed about our mother's state of health during a difficult period for her and discussing the most beneficial treatment. Overall, we feel there is a genuinely warm and friendly atmosphere at Whitefield Lodge, where both residents and their relatives matter.

My wife of 58 years has been a resident for over three years with dementia and I have nothing but praise for the care and attention she receives in a clean, friendly and family-like atmosphere. I visit my wife every day and on leaving can return to my car and drive away in complete confidence that she is safe and content.