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Care Homes Owned by Exclusive Care Group

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8.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exclusive Care Group
Exclusive Care Group, based in Gateshead, operates The Grange Care Home (35 beds) in Houghton-le-Spring and Silver Mews care home (41 beds) in Redcar.


Silver Mews care home and The Grange offer a comfortable environment with professional care and support including residential care, dementia care and respite care for temporary care.


Experienced, trained staff foster a relaxing and cosy environment and ensure residents and visitors experience a fun, friendly atmosphere, activities and healthy, delicious food.

Exclusive Care Group Locations (4)

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4 Care Homes owned by Exclusive Care Group
The Grange

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW 

9.7 23 reviews
"Excellent care, friendly and helpful staff. Lots of activities for the residents to get involved in too.…"   Read all 23 reviews
Location Type Care Home

The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring. The home has 35 bedrooms, all with en suite facilities and the option to personalise. There is… Read more about The Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 35 Rooms from £995 / week
Carrickstone House Care Home

1 Ratho Drive, Cumbernauld, Glasgow G68 0GA 

8.2 35 reviews
"My mother-in-law was admitted to Carrickstone, Balloch unit, directly from hospital at the beginning of August. Our family had no…"   Read all 35 reviews
Location Type Care Home

Carrickstone House Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities are available for care home residents to enjoy that are… Read more about Carrickstone House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 80 Rooms from £1,715 / week
Whitefield Lodge Care Home

25 Service Street, Lennoxtown, Glasgow G66 7JW 

8.0 26 reviews
"My mum has been in Whitefield for over 2 yrs and I have always been made to feel very welcome, the staff are very friendly and you can have…"   Read all 26 reviews
Location Type Care Home

Whitefield Lodge Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities are available for care home residents to enjoy that are… Read more about Whitefield Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 60 Rooms
Silver Mews Care Home

1 Deal Road, Redcar TS10 2RG 

7.8 8 reviews
"Excellent staff care, friendly, helpful above and beyond. Lovely management. Could not fault staff. Downside not all staff wear a uniform…"   Read all 8 reviews
Location Type Care Home

Silver Mews Care Home is a 41-bed care home in the seaside town of Redcar. The care home offers residential care, dementia care and respite care. Situated near Stockton and Middlesbrough, the care home has a team of trained, dedicated staff focused… Read more about Silver Mews Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 41 Rooms from £1,155 / week

Exclusive Care Group Reviews (92)

8.4

Exclusive Care Group has a Group Review Score of 8.4 (8.412) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Exclusive Care Group
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Review of

The Grange

from Doreen L (Resident) assisted by family/friend published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here, very well looked after. Staff are kind and helpful, very friendly.
Reply from Sandra Carr, Operations Director (consultant) at The Grange

Many thanks for your feedback, I note you only gave the food a 3 if you have any further comments regarding the food, can I ask that you share with the Home Manager, Sonia

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Review of

The Grange

from Keith O (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly and helpful staff. Lots of activities for the residents to get involved in too.
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Review of

The Grange

from Stella P (Resident) assisted by family/friend published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely clean and I am very lucky to be a resident. Food is good and the staff and related care workers, practitioners and support people are very caring, professional and friendly. We have a good variety of activities, however I wish I could get outside more especially during the summer.
Down side is the lift is regularly out of use and the care home fees increase each year higher than inflation rates.
Reply from Sandra Carr, Consultant Operations Director at The Grange

Many thanks Stella for taking the time to complete the survey. We apologise for the delay in the lift repair, which as you know is due to awaiting parts. I understand that the Operations Manager has spoken to you.

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Review of

The Grange

from Adam W (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very professional, caring, clean, safe and friendly. Mam is comfortable and I am comforted by the extremely high amount of detailed assistance and tailored support Mam receves at all times from both internal and external service providers. The quality of food and hygiene is excepeitonal
which is very important. Although the fees are competitive, the yearly price increases each time I feel are disproportionate to the cost of living and inflation.
Reply from Sandra Carr, Consultant Operations Director at The Grange

Many thanks for taking the time to complete the survey. In regard to the fee increases, when increasing fees we take into consideration increases in minimum wages and increases in utility costs etc, but we do feel that we are very competitive in the local area with our fees

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Review of

Whitefield Lodge Care Home

from L N (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mum has been thriving at Whitefield for a few years now. It has excellent grounds and beautiful setting, and her room is homely and comfortable, a home from home. We have found her to be generally contented there, safe, clean and very well cared for. It feels like a good atmosphere. The staff are
very approachable. The manager recently came to post from being a nurse there. He is a highly experienced and valued presence in the care home and we think we and they are very lucky to have him. The food is sometimes excellent, but often a bit 'boring', like school dinners. The activities are varied, there are outings when the bus is in service, book club, crafts, singing, afternoon teas, nature walks and more, though as a very sociable person our mum needs more, she goes out with friends & to church. They gladly accommodate this, once providing a chaperone to a wedding. They consider quality of life generally as a high priority. We have full confidence that she's in the right place.
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Review of

Whitefield Lodge Care Home

from E R (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Whitefield for over 2 yrs and I have always been made to feel very welcome, the staff are very friendly and you can have a good laugh with them and my mum enjoys that as well, I sometimes get involved with the activities which can be fun. The home and bedroom are always clean and
tidy, laundry done and put away, very happy knowing my mum is well cared for
Reply from Sandra Carr, Operations Consultant at Whitefield Lodge Care Home

Many thanks for taking time to send your review, it is much appreciated

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Review of

Carrickstone House Care Home

from I M (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are friendly and welcoming, rooms are clean and tidy entertainment staff are very proactive my mum is very happy and cared for but we have just recently been asked to bring in snacks for her I strongly feel these should be provided by the care home along with more fresh fruit and juice throughout
the day , I do however take biscuits and chocolates , coffee up for her at every visit.
The turn over in the washing is slow I believe they have had issues with the washing machines, hopefully that has been resolved.
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Review of

The Grange

from D W (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a lovely friendly atmosphere and the whole building is kept nicely and very clean. Staff are attentive and caring, taking account of individual needs. There are stimulating and varied activities and entertainment. Whilst I appreciate the need to maintain high standards of cleanliness I do not
understand why all clothing is washed at 40c, damaged beyond use and smaller items continually lost - socks, underwear.
Reply from Sandra Carr, Operations Director at The Grange

many thanks for taking the time to complete this feedback, if you have concerns about the laundry and damaged items can I ask that you speak to a member of staff regarding this. Many thanks Sandra Carr (Consultant Operations Director)

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Review of

Silver Mews Care Home

from D D (Respite Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I think staff could do with training on palliative care this goes for any care home. Care from some staff is excellent I couldn't say a bad word. However some staff need extra training immensely lack of empathy and compassion. Phones should be away not on any person! And a routine needs to be in place
with /residents checks , care , hygiene! Also uniform should be compulsory.
Reply from Sandra Carr, Operations Director at Silver Mews Care Home

Many thanks for taking the time to complete the survey and we apprectiate you honest feedback. I have taken your comments on board and shared these with the Home Manager, Laura and the Operations Manager and they will address all the concerns you have highlighted

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Review of

Silver Mews Care Home

from Linda M (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed. All staff are wonderful, helpful and kind. I have noticed changes taking place since January. Improving all the time.
Reply from Sandra Carr, Operations Director at Silver Mews Care Home

Thank you for taking time to complete this review, it is appreciated

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Review of

Silver Mews Care Home

from D D (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff care, friendly, helpful above and beyond. Lovely management. Could not fault staff. Downside not all staff wear a uniform which can be confusing not knowing that they are staff or they could be visitors. Also its not very hygienic.
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Review of

The Grange

from G H (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is suffering from pulmonary fibrosis which is a progressive illness. Since going into The Grange her needs are being well addressed by a team of professional carers and nothing is too much trouble. Mam's general appearance and demeanor have improved remarkably and this is entirely down to
the level of care she is receiving. She is now eating well, is much happier and has settled really well in her new surroundings. It is very reassuring to know that she is being so well looked after.
Reply from Sonia Vinnicombe, Manager at The Grange

Thankyou G for your kind words about the care for your mam you feel she has received at The Grange, we aim to continue long term for you to continue to feel as you do about your mam's care with us.

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Review of

Silver Mews Care Home

from A S (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home provides good care for my mother. She enjoys living here and it is a great help to the family knowing she is content and cared for. The home provides a warm, friendly and clean environment. Would recommend.
Reply from Sandra Carr, Operations Director (consultant) at Silver Mews Care Home

Many thanks for your response, it is good to hear that you are happy with the care provided.

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Review of

The Grange

from Christine C (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or would not be safe enough to go straight back to her bungalow as she lived alone and is fiercely independent. The Grange were contacted to see if they could help
me and my mother and I can honestly say that from the moment she arrived the staff and the love and care provided to not only my mother but to myself and my family has been fantastic. She has now built up her strength, is managing to walk again, is eating more than she ever did, and has made many friends. In fact she loves it so much she has decided she wants to stay there! Can't thank the wonderful staff enough for their professionalism but most of all for the loving care they give to all the residents.
Reply from Sonia Vinnicombe, Manager at The Grange

Thank you for this review, we are so happy that your mam and yourselves are happy with the support we offer and delighted to here your mam wishes to stay with us long term.

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Review of

The Grange

from Annabel D (Partner of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been living here for nearly 18 months and I am very happy with the care he receives. The staff are sensitive to his needs and preferences and he clearly is very happy to be there. This period had needed a lot of sensitive and potentially distressing conversations and I have felt acknowledged
and supported throughout. I have marked activities as excellent despite his refusal to engage as the staff offer an extensive range of things to do and it's not their fault he doesn't want to get involved
Reply from Sandra Carr, Operations Director at The Grange

It is good to hear that you are happy with the care at The Grange, many thanks for your response.

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Review of

The Grange

from Carol P (Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful, clean home. Caring staff. Always willing to help, have a buzzer to press if I need assistance. The home is like a hotel.
Reply from Rachel Rennie-Doran, Manager at The Grange

What a lovely card to have submitted. It is a pleasure to have you stay with us. Thank you for your kind words.

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Review of

The Grange

from R S (Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home with plenty of activities to take part in. Food and rooms are excellent and care staff are very good in looking after residents.
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Review of

The Grange

from Stephen M (Friend of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant care home, staff very friendly and attentive. Care home is bright and fresh. Staff keen and motivated to help. Only negative point is that some furniture is damaged and does not match - not something I would personally have in my room, however this is a personal opinion!
Reply from Antony Griffiths, Manager at The Grange

Thank you for leaving your feedback. Should there be anything that needs fixing due to damages please make this known to the staff team so a replacement can be arranged. Thank you.

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Review of

The Grange

from Janice D (Wife of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a regular respite user. As a family we are very happy with the overall care he receives whilst staying at The Grange, the staff are excellent, the accomodation is very clean and well looked after, the food is good and there are activities to keep him occupied.
A care plan was put in
place which covers all of his individual needs and the home is well managed and I would highly recommend this to anyone looking for care for a relative.
Reply from Rachel Rennie-Doran, Manager at The Grange

We love having him here and looking after him. We can't wait to see him again soon.

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Review of

The Grange

from Mary M (Respite Resident) assisted by family/friend published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After hearing about other care homes I was very shocked to find this one very clean, tidy and they clean all over the place two times a day, they help you when you aren't well, they did activities, the food/drink was different every day.
The staff looked after me and I couldn't thank them enough. The
staff were always on point with their duties and they interacted with the patients really well.
Reply from Rachel Rennie-Doran, Manager at The Grange

Lovely feedback - we hope you visit again soon.

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Awards / Recognitions (0)

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Frequently Asked Questions about Exclusive Care Group

Costs for care homes owned by Exclusive Care Group

Average costs per week for care homes owned by Exclusive Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Exclusive Care Group, based on 3 out of 4 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,288
Residential Dementia Care £1,325
All Care Types £1,288
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Exclusive Care Group own?

Exclusive Care Group own 4 Care Homes.

Which Exclusive Care Group Care Homes have the highest review score?

The Grange, Carrickstone House Care Home & Whitefield Lodge Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Exclusive Care Group to verify any information. View our terms and conditions. Exclusive Care Group has an Enhanced Service – more info.