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Care Homes Owned by Exclusive Care Group

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exclusive Care Group
Exclusive Care Group, based in Gateshead, operates The Grange Care Home (35 beds) in Houghton-le-Spring and Silver Mews care home (41 beds) in Redcar.


Silver Mews care home and The Grange offer a comfortable environment with professional care and support including residential care, dementia care and respite care for temporary care.


Experienced, trained staff foster a relaxing and cosy environment and ensure residents and visitors experience a fun, friendly atmosphere, activities and healthy, delicious food.

Exclusive Care Group Locations (4)

 - Browse 4 Care Homes owned by Exclusive Care Group
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The Grange
Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW 
9.6 28 reviews
The Grange, Houghton le Spring, Tyne & Wear
"The staff were very helpful and friendly and a big shoutout to Carl an asset to the care home. Every time I visited there was plenty of…"   Read all 28 reviews
  • from £897 / week
  • 35 Rooms
Location Type Care Home

The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring. The home has 35 bedrooms, all with en ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Carrickstone House Care Home
1 Ratho Drive, Cumbernauld, Glasgow G68 0GA 
9.1 43 reviews
Carrickstone House Care Home, Glasgow, Lanarkshire
"We are very happy with the care my mother receives at Carrickstone House Care Home. The staff are very caring and tailor their care to my…"   Read all 43 reviews
  • from £1,750 / week
  • 80 Rooms
Location Type Care Home

Carrickstone House Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Silver Mews Care Home
1 Deal Road, Redcar TS10 2RG 
8.5 15 reviews
Silver Mews Care Home, Redcar, Cleveland & Teesside
"My Mam, has never been better since she was admitted into Silver Mews Care Home. She has been there almost a year, and my family are…"   Read all 15 reviews
  • from £1,210 / week
  • 41 Rooms
Location Type Care Home

Silver Mews Care Home is a 41-bed care home in the seaside town of Redcar. The care home offers residential care, dementia care and respite care. Situated near Stockton and Middlesbrough, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Whitefield Lodge Care Home
25 Service Street, Lennoxtown, Glasgow G66 7JW 
8.1 27 reviews
Whitefield Lodge Care Home, Glasgow, Dunbartonshire
"My Mum became a resident of Whitefield Lodge in January 2018. There have been considerable changes throughout the years, in terms of staff,…"   Read all 27 reviews
  • from £1,495 / week
  • 60 Rooms
Location Type Care Home

Whitefield Lodge Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities are ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Exclusive Care Group Reviews (113)

8.8

Exclusive Care Group has a Group Review Score of 8.8 (8.824) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

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Review of

Silver Mews Care Home

from D B (Friend of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I feel there are several areas that need urgent attention. Some staff members are kind and try their best, there are far too many delays in responding to residents' needs, which can cause resident and relative distress. The sickness and turnover of staff has caused inconsistent care on many occasions,
also activities for bedbound residents are limited, leaving many without meaningful engagement during the day. Communication with families could also be improved, as updates are often unclear or delayed e.g. recent CQC Rating. Regrettably in the last 18 months I understand many complaints have had to be taken out by as relatives and residents trust has been eroded by management team, as they have not always delivered timely meaningful results to many safeguarding and internal issues. On a positive note the outside garden is a pleasant space and the internal decor is very pleasant.
Reply from Sandra Carr, Operations Director at Silver Mews Care HomeThank you for your response - we would like to respond as below
The Care industry is well known for having high sickness and turnover of staff and we can confirm that our turnover of staff is actually below the national level of 34.4%
We can confirm that we have two activities persons and one to one sessions are held with those residents that wish to engage with social activities
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Review of

Silver Mews Care Home

from Geraldine B (Daughter of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mam has moved out from Silvermews after 3 years with the last 18 months consisting of constant issues and multiple safeguarding issues regarding missed prescribed medications, poor care and certain staff members poor attitude. The difference at the new care home is incredible and mam is engaging
in meals and activities again within 24 hours. Food is very poor at Silvermews and generally cold most of the time and with no real variety. If you just want transactional care, medicating, toileting and feeding then use Silvermews. If you want real love, care and attention to detail look at other Care homes as they is far far better out there. Our family now feel relaxed and content that Mam is now getting the care and attention she needs.
Reply from Sandra Carr, Consultant at Silver Mews Care HomeWe would like to respond in the following way
Resident was moved from the home due to a reaassessment of need with various professionals and transfered to another home.
We have responded and been reactive to all concerns raised in a timely and professional manner
The home has two fully qualified chefs and the food standards are no longer an issue and have not been for over 6 months
We wish the resident and her family all the best in her new home and understand the upset that the move has caused but fully refute the review which has been written in conjunction with other family members and a previous review.
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Review of

Silver Mews Care Home

from Gary K (Son of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Well, where do I begin following on from my previous review it just gets worse. After raising multiple complaints regarding poor care and inadequate practice and poor behaviour in line with the home's complaints procedures I was served with a 28 day notice for my 86 year old mother who was in their
so called care home for nearly 3 years. The notice was served by a quick phone call and a follow up email. No formal meeting was arranged to discuss the situation. The appalling management and upper management should be ashamed of how they supposedly run the home on a shoestring budget. Poor food which is often inedible and cold but is never acted on or improved and this has been apparent for nearly 2 years. Poor attitude of staff with personal opinions and oversharing information about themselves and other residents is utterly appalling. However I am pleased to say my loved one is moving to a much better place with a good rating not a needs improvement in practically all areas.
Reply from Sandra Carr, Consultant at Silver Mews Care HomeWe would like to respond to the review with the following response
To clarify, the Resident was not given notice due to complaints received. A full review was undertaken by the mental health team, Social worker and the management team and it was agreed that Silver Mews could no longer provide the care that the resident required. This was discussed with family and professionals at a formal meeting with the relevant parties.
We have responded and been reactive to all concerns raised in a timely and professional manner and improvements made where needed
We wish the resident and her family all the best in her new home
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Review of

The Grange

from Stuart E (Husband of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very helpful and friendly and a big shoutout to Carl an asset to the care home. Every time I visited there was plenty of staff on site and spoke to my wife as you would expect with care and politeness.
Would definitely recommend to anyone in the same situation.
Reply from Sandra Carr, Consultant Operations Director at The GrangeThank you for taking time to complete the survey, it is most apprectiated
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Review of

Carrickstone House Care Home

from P M (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care my mother receives at Carrickstone House Care Home. The staff are very caring and tailor their care to my mother's specific needs. Nothing is ever a bother to them. Any health issues are picked up and treated and monitored very quickly. The management team in particular
the care home manager are very hands on and approachable. A great team.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care HomeThank you for taking time to complete the survey it is most apprecited
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Review of

The Grange

from S L (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mam has moved into the grange she has been very well cared for all the staff are very kind with my mam and also I recently had a big birthday (70th) and the kitchen here made me a cake and a lovely buffet tea. It was nice of them to make a fuss of me and a photo was taken of me and my mam and
they printed it which I will cherish forever
Reply from Sandra Carr, Consultant Operations Director at The GrangeMany thanks for taking time to complete the review, it is most appreciated
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Review of

Carrickstone House Care Home

from Kirsten R (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my family have been really happy with the care my mum has received, I could not fault the home at all. The staff are all lovely, caring and so helpful. Food is great and plenty of choice. My mums room is always clean and tidy, immaculate infact. The activities team are amazing, keeping everyone
entertained. The facilities are great, the salon and cinema room are an added bonus. We feel very lucky to have our mum a place in this lovely home.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care HomeMany thanks for taking the time to complete the review it is most appreciated
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Review of

Carrickstone House Care Home

from Jeanette M (Sister-in-law of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since March 2025 my sister in law has been given excellent care in the Ovllaten unit. It is always clean the staff are professional and caring. As a regular visitor I am always made welcome by every member of staff. My sister in law is very happy and we are delighted with her care thanks Carrickstone
for all the hard work you all do for her.
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Review of

The Grange

from E Y (Granddaughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff Are always smiling, helpful, and respectful they provide high-quality care and go "above and beyond" and maintain a visible presence.
The facility is alway kept clean, well-maintained, and free from unpleasant odours. They have a great entertainment program and have fun events for relatives
to attend.
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Review of

The Grange

from A R (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experiences of the care home is the staff have been very supportive, informative , and understanding . Professional approach to aspects of care. Cleanliness always to a good standard. All factors resulting in the confidence we have of my mams safety and care
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Review of

Silver Mews Care Home

from E S (Niece of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Silver Mews 3 months ago, my aunt and all her family have been made welcome. The staff are like an extended family or friends to her. She has become to think of Silver Mews as her home. We are really happy with what we have seen. Thank you for all the love and care that you show her.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thank for taking the time to complete the survey, it is most appreciated
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Review of

Silver Mews Care Home

from Chris C (Son of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam,
has never been better since she was admitted into Silver Mews Care Home. She has been there almost a year, and my family are thrilled at the wonderful care she is given on a daily basis. The home is such a lovely place to visit, and is always immaculate. The staff are very friendly, attentive,
and approachable. My Mam likes to watch tv in her room, but she does have the options of activities with the other residents if she wishes. We made such a good choice in choosing this home for her. Our thanks to the manager and her team, would strongly recommend this home. Thanks again.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thanks for taking time to complete the survey, it is apprectiated
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Review of

Silver Mews Care Home

from E M (Son of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, spotless clean, staff always go out of their way 'above and beyond' the personal touch was always at the forefront of the staff and duty of care was heart warming. Would definitely recommend.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeThanks for taking the time to complete the survey, it is most appreciated.
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Review of

Silver Mews Care Home

from W L (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very hard to please but he is being looked after so well. Cannot praise staff enough as they go over and beyond. Thanks to everyone for kindness and patience.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thanks for taking the time to complete the survey, it is most appreciated
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Review of

Carrickstone House Care Home

from Donna M (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt compelled to write and express my gratitude for the amazing care my mum is receiving at Carrickstone Care Home. The level of attention is amazing. From the surroundings and the staff to the food and the communications - everything is fantastic!
The home is, in my opinion, very well managed,
and the staff are outstanding.
We are delighted and so grateful that our mum is being so well looked after.
My mum is the happiest and most content she has been in years.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care HomeHi Donna, many thanks for taking time to completing the survey, it is most apprecitated.
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Review of

Silver Mews Care Home

from Janet H (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems to be very happy in the home. The carers are really thoughtful and caring. The carers and management have dealt quickly and considerately with any concerns we have had. Regular activities take place, which are enjoyable for both residents family. The home is clean and well looked after.
I can't fault anything.
Reply from Sandra Carr, Consultant Operations Director at Silver Mews Care HomeMany thanks for taking the time to send your comments, it is most appreciated.
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Review of

Carrickstone House Care Home

from Lynn D (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carrickstone House Care Home are amazing, it is always clean & never smells bad. The staff are all brilliant and go above & beyond to help, but also are very good at giving space & privacy. All staff are great from reception to care & cleaning staff.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care HomeMany thanks for taking time to complete the survey, it is most appreciated
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Review of

Carrickstone House Care Home

from May R (Friend of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit 3 friends in various care homes in the area and I have to say Carrickstone is by far the most superior. The first impression from the reception staff to the carers and nursing staff is a welcoming and helpful one. As a retired nurse I can not fault anything I have seen. Everyone is treated with
care respect and dignity. Residents are happy and look upon the place as home. Residents and family and friends are kept well informed as to treatments being given. Well done to all staff including cleaning and maintenance on a very well run establishment.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care HomeMany thanks for taking the time to complete the feedback it is most appreciated
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Review of

Carrickstone House Care Home

from W K (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Carrickstone House Care Home since April 2025, she suffers from Alzheimer's and other health issues, home care plan was not adequate to look after my mother at her home address, family and mother agreed that mother needed 24 hour care in a care home. We visited 5 care homes in
the surrounding areas, Carrickstone was far better than anywhere else. Professionalism by all staff is unbeatable, great teamwork, happy staff and very respectful to residents and family and friends, peace of mind. Unfortunately the care home mini bus has not been on the road for many months which was godsend to help residents get out into the public , see different areas and get fresh air, the manager is taking this up with the Lloyd the CEO.On another issue the puddings were taken off the menu at meal times seemingly due to wastage, i informed care home that elderly residents some times need this as they may not be big main meal eaters , they have informed me that the pudding are now offered at a later stage in the day to see if residents are wanting them, but i'm still waiting to see or hear of this happen.Thank you.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care HomeThank you for taking time to complete the review - I have spoken to the home manager and Lloyd and discussed your concerns. Please note that the menus have been reviewed in line with your comments.
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Review of

Carrickstone House Care Home

from Catherine K (Resident) assisted by family/friend published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carrickstone is excellent for cleanliness, staff are helpful and food is basic but nutritious and plentiful, my weight has increased. Residents could be doing more communication with staff, but they are all so busy. Entertainment needs to be prompted.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care HomeMany thanks for taking time to complete your feedback. This has been shared with the Manager and the Managing Director
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Frequently Asked Questions about Exclusive Care Group

Costs for care homes owned by Exclusive Care Group

Average costs per week for care homes owned by Exclusive Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Exclusive Care Group, based on 4 out of 4 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,353
Residential Dementia Care £1,347
Nursing Care £1,623
All Care Types £1,338
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Exclusive Care Group own?

Exclusive Care Group own 4 Care Homes.

Which Exclusive Care Group Care Homes have the highest review score?

The Grange, Carrickstone House Care Home & Silver Mews Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Exclusive Care Group to verify any information. View our terms and conditions. Exclusive Care Group has an Enhanced Service – more info.