Care Homes Owned by Exclusive Care Group

When i visit The Grange care home I Always find it clean and fresh the staff are always friendly the food is commented on being really good. The residents seem to be really happy and content. The staff are very caring towards everyone.

Would recommend this care home to anyone.

The staff have been amazing with dad showing real affection , care and concern for his well being. There is a need to replace the maintenance staff as items like broken draws etc are going in mended . That's the only reason I've not rated 5*

Whitefield Lodge Care Home in my view as daughter of resident, provides a high standard of satisfactory care, delivered in meeting my mother's individual identified care needs.

Staff are always pleasant as helpful attentive in their approach. Where meeting mother's care needs....at all times. They go above and beyond to be as helpful as they can.

My mother is always well presented...With the care she is receiving

The Environment is bright uplifting calm as welcoming. With beautiful peaceful views over looking Campsie fells..as wildlife pond Just Perfect For residents.

Highly recommend Whitefield Lodge Care Home

The family could not have wished for more and are so grateful.

Thank you

Excellent and professional care always shown to myself and my mother. Staff treat mam as an individual and encourage her personality. Her everyday care is always met with a caring attitude. Staff are always approachable and keep us informed of my mothers daily routine.

My mam has recently moved into The Grange and as this is a big change for her, we had some doubts over how well she would settle into her new environment. Any doubts we had were quickly put to rest as due to the kind and welcoming staff and the fantastic care she has received since her arrival, she has not only settled incredibly well but is thriving and making some lovely new friends amongst staff and residents. Thank you to all at the Grange for making this transition as easy and comfortable as possible for not only my mam but for us as a family as well.

Whenever I have visited my great aunt, the staff have been really helpful and friendly. It's taken a huge strain off the family knowing that she's been looked after so well. She's even getting involved in the activities and was doing chair yoga the other day. She looks the healthiest she has been in years!

They not only look after my relative they always make sure to take care of me too whenever I am visiting!

My Aunty needed to go into respite care for a short while and everyone who we came into contact with during her stay was very kind and helpful. My Aunty has a slight touch of dementia but the care team including the guy who seemed to be able to fix anything was so friendly towards her which made her short stay welcome. Her husband could visit after his short stay in hospital and again nothing was too much trouble when he was there he particularly enjoyed his cake

The home has been caring for my father for 6 months snd I can't praise the staff high enough. As well as providing excellent care for him, they have lots of activities to keep them active. My father has dementia and they have shown him nothing but kindness even when he might be a little difficult.

Fantastic staff. Very attentive to residents and families of their loved ones. Always go the extra mile to support the families and residents. The residents always seem happy and the home is very clean.

Very good days out and fetes very fabulous.

I am pleased with the kindness shown to my partner since coming into the home.

Continue doing a great job, your efforts don't go a miss

In very difficult circumstances, I cannot believe how well my dad is being cared for by the staff in Silver Mews. He thoroughly enjoyed the recent open day and was joining in with all the activities.

I have been so pleased with the care my grandmother has been receiving at silver mews. Nothing is too much for the staff, she loves getting involved in the activities that are on offer, and is overall so happy here which was always most important. Thank you so much.

Good facilities dedicated and experienced carers.

My father has been a resident here for around 18 months. Overall, I am satisfied with the care he receives, and he appears comfortable and well looked after when I visit. The manager is approachable, responsive and helpful, and concerns raised by family members are taken seriously. For example, my father is profoundly deaf, and there was a period when his hearing aids were frequently missing or not being worn. After discussions with management, we addressed this issue. On recent visits, he has consistently had his hearing aids in place, which has made a significant difference to his quality of life. Staff turnover appears relatively high, although several long serving members of staff provide valuable continuity and know residents well. Occasionally my father's clothing is marked by food or drink spills but this is undestandable given the challenges of caring for elderly residents. The commual areas have recently been refurbished and are much improved. Residents benefit from activities such as visiting animals, singing sessions and occasional outtings.There is also a pleasant garden area which residents can enjoy in good weather. Overall, I appreciate the care and support provided and would like to thank the staff for their efforts.

As it was my first experience of Stuart being in care. I didn't know what to expect from the levels of care. I had expected that Stuart's regime of walking with his rollater whenever possible would be maintained but obviously this didn't happen as proved by his weakened mobility once home. However, I was impressed with the kindness and care shown to Stuart and the willingness of the staff to listen to helpful information regarding Stuart's needs. I would be more than happy to have him return to Silver Mews for respite care if available.