Care Homes Owned by Exclusive Care Group

Jobs
8.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exclusive Care Group
Exclusive Care Group, based in Gateshead, operates The Grange Care Home (35 beds) in Houghton-le-Spring and Silver Mews care home (41 beds) in Redcar.


Silver Mews care home and The Grange offer a comfortable environment with professional care and support including residential care, dementia care and respite care for temporary care.


Experienced, trained staff foster a relaxing and cosy environment and ensure residents and visitors experience a fun, friendly atmosphere, activities and healthy, delicious food.

Exclusive Care Group Locations (4)

4 Care Homes owned by Exclusive Care Group
The Grange

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW 

9.7 25 reviews
"My wife has been in the care of The Grange Care Home, since November 2022 and has received care and attention which was exemplary in all…"   Read all 25 reviews
Location Type Care Home

The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring. The home has 35 bedrooms, all with en suite facilities and the option to personalise. There is… Read more about The Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 35 Rooms
  • from £995 / week
Carrickstone House Care Home

1 Ratho Drive, Cumbernauld, Glasgow G68 0GA 

8.7 40 reviews
"Carrickstone House Care Home are amazing, it is always clean & never smells bad. The staff are all brilliant and go above & beyond to help,…"   Read all 40 reviews
Location Type Care Home

Carrickstone House Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities are available for care home residents to enjoy that are… Read more about Carrickstone House Care Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 80 Rooms
  • from £1,715 / week
Whitefield Lodge Care Home

25 Service Street, Lennoxtown, Glasgow G66 7JW 

8.1 27 reviews
"My Mum became a resident of Whitefield Lodge in January 2018. There have been considerable changes throughout the years, in terms of staff,…"   Read all 27 reviews
Location Type Care Home

Whitefield Lodge Care Home in Glasgow cares for people with dignity and respect. Trained staff give residents the care they need in a friendly and social home. A wide range of activities are available for care home residents to enjoy that are… Read more about Whitefield Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 60 Rooms
Silver Mews Care Home

1 Deal Road, Redcar TS10 2RG 

7.8 8 reviews
"Excellent staff care, friendly, helpful above and beyond. Lovely management. Could not fault staff. Downside not all staff wear a uniform…"   Read all 8 reviews
Location Type Care Home

Silver Mews Care Home is a 41-bed care home in the seaside town of Redcar. The care home offers residential care, dementia care and respite care. Situated near Stockton and Middlesbrough, the care home has a team of trained, dedicated staff focused… Read more about Silver Mews Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 41 Rooms
  • from £1,155 / week

Exclusive Care Group Reviews (100)

8.5

Exclusive Care Group has a Group Review Score of 8.5 (8.543) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exclusive Care Group must have a Review Score.

Overall Experience
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Date Published
  • 100
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  • 70
Reviewer Connection to Exclusive Care Group
  • 10
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Review of

Carrickstone House Care Home

from Lynn D (Daughter of Resident) published on 14 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carrickstone House Care Home are amazing, it is always clean & never smells bad. The staff are all brilliant and go above & beyond to help, but also are very good at giving space & privacy. All staff are great from reception to care & cleaning staff.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care Home
Many thanks for taking time to complete the survey, it is most appreciated
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Review of

Carrickstone House Care Home

from May R (Friend of Resident) published on 9 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit 3 friends in various care homes in the area and I have to say Carrickstone is by far the most superior. The first impression from the reception staff to the carers and nursing staff is a welcoming and helpful one. As a retired nurse I can not fault anything I have seen. Everyone is treated with
care respect and dignity. Residents are happy and look upon the place as home. Residents and family and friends are kept well informed as to treatments being given. Well done to all staff including cleaning and maintenance on a very well run establishment.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care Home
Many thanks for taking the time to complete the feedback it is most appreciated
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Review of

Carrickstone House Care Home

from W K (Son of Resident) published on 9 October 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Carrickstone House Care Home since April 2025, she suffers from Alzheimer's and other health issues, home care plan was not adequate to look after my mother at her home address, family and mother agreed that mother needed 24 hour care in a care home. We visited 5 care homes in
the surrounding areas, Carrickstone was far better than anywhere else. Professionalism by all staff is unbeatable, great teamwork, happy staff and very respectful to residents and family and friends, peace of mind. Unfortunately the care home mini bus has not been on the road for many months which was godsend to help residents get out into the public , see different areas and get fresh air, the manager is taking this up with the Lloyd the CEO.On another issue the puddings were taken off the menu at meal times seemingly due to wastage, i informed care home that elderly residents some times need this as they may not be big main meal eaters , they have informed me that the pudding are now offered at a later stage in the day to see if residents are wanting them, but i'm still waiting to see or hear of this happen.Thank you.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care Home
Thank you for taking time to complete the review - I have spoken to the home manager and Lloyd and discussed your concerns. Please note that the menus have been reviewed in line with your comments.
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Review of

Carrickstone House Care Home

from Catherine K (Resident) assisted by family/friend published on 8 October 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carrickstone is excellent for cleanliness, staff are helpful and food is basic but nutritious and plentiful, my weight has increased. Residents could be doing more communication with staff, but they are all so busy. Entertainment needs to be prompted.
Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care Home
Many thanks for taking time to complete your feedback. This has been shared with the Manager and the Managing Director
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Review of

Whitefield Lodge Care Home

from R F (Resident) published on 8 October 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home was found for me by my daughters who looked at several other establishments. It has a pleasant outlook (from my room) over the garden which we are unable to use at present, as there is quite a bit of modernisation and improvements going on in the communal sitting room, which leads out
to the garden. It would be lovely to have French Doors leading straight from my room to the garden.
Reply from Sandra Carr, Consultant Operations Director at Whitefield Lodge Care Home
Many thanks for taking time to complete your feedback, this has been shared with the Home Manager and the Managing Director
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Review of

Whitefield Lodge Care Home

from Fiona R (Daughter of Resident) published on 30 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum became a resident of Whitefield Lodge in January 2018. There have been considerable changes throughout the years, in terms of staff, management, owners, decor and not least COVID! However, currently, I'm delighted with the support and care my Mum receives. Staff try to ensure my Mum is well
turned out (most of the time) although their job is not easy. During the years, my Mum's health and mobility have declined, together with her communication skills. I have found the staff to be very patient and kind with her, many have told me that they treat her and other residents, as they would their own grandparent. - What more could you ask for? The fact that my Mum has lived there for so long is down to the loving care, she receives! Management is excellent; they have an open door policy! If I have any concerns I know that they will be dealt with quickly and effectively, which includes receiving feedback! I would highly recommend Whitefield Lodge to anyone looking for a care home.
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Review of

Carrickstone House Care Home

from F C (Daughter of Resident) published on 25 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I consulted with my father and family members before I wrote this review, therefore it reflects his view and those of his family.


My father moved into the Eastfield Unit in Carrickstone Care Home earlier on this year and so far it has been a positive experience. His quality of life has greatly improved.

Doctors, dentists, opticians, chiropodists etc have all visited him, with resulting timely treatment and follow-up. The burden of frequent phone calls and visits (sometime including stressful long journeys) to other healthcare facilities has been greatly reduced.


In addition to this, and more importantly, are the interactions between my father and the staff at Carrickstone. He is treated with respect and as an individual. These staff members include those from all departments within the home (catering, housekeeping, carers, nursing, administration, maintenance and activities staff).


We have felt a sense of belonging and reassurance that my father is in good and caring hands.

Reply from Sandra Carr, Consultant Operations Director at Carrickstone House Care Home
Many thanks for taking time to complete the survey, it is most appreciated
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Review of

The Grange

from David W (Husband of Resident) published on 23 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the care of The Grange Care Home, since November 2022 and has received care and attention which was exemplary in all areas. The staff all of them have become friends. I wish them well for the future.
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Review of

The Grange

from Susan L (Daughter of Resident) published on 23 September 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly. Mam kept clean, she is settled and content here, management are very good very helpful with any problems.
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Review of

The Grange

from Doreen L (Resident) assisted by family/friend published on 17 September 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here, very well looked after. Staff are kind and helpful, very friendly.
Reply from Sandra Carr, Operations Director (consultant) at The Grange
Many thanks for your feedback, I note you only gave the food a 3 if you have any further comments regarding the food, can I ask that you share with the Home Manager, Sonia
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Review of

The Grange

from Keith O (Son of Resident) published on 16 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly and helpful staff. Lots of activities for the residents to get involved in too.
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Review of

The Grange

from Stella P (Resident) assisted by family/friend published on 16 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely clean and I am very lucky to be a resident. Food is good and the staff and related care workers, practitioners and support people are very caring, professional and friendly. We have a good variety of activities, however I wish I could get outside more especially during the summer.
Down side is the lift is regularly out of use and the care home fees increase each year higher than inflation rates.
Reply from Sandra Carr, Consultant Operations Director at The Grange
Many thanks Stella for taking the time to complete the survey. We apologise for the delay in the lift repair, which as you know is due to awaiting parts. I understand that the Operations Manager has…read more
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Review of

The Grange

from Adam W (Son of Resident) published on 16 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very professional, caring, clean, safe and friendly. Mam is comfortable and I am comforted by the extremely high amount of detailed assistance and tailored support Mam receves at all times from both internal and external service providers. The quality of food and hygiene is excepeitonal
which is very important. Although the fees are competitive, the yearly price increases each time I feel are disproportionate to the cost of living and inflation.
Reply from Sandra Carr, Consultant Operations Director at The Grange
Many thanks for taking the time to complete the survey. In regard to the fee increases, when increasing fees we take into consideration increases in minimum wages and increases in utility costs etc,…read more
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Review of

Whitefield Lodge Care Home

from L N (Daughter of Resident) published on 15 September 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mum has been thriving at Whitefield for a few years now. It has excellent grounds and beautiful setting, and her room is homely and comfortable, a home from home. We have found her to be generally contented there, safe, clean and very well cared for. It feels like a good atmosphere. The staff are
very approachable. The manager recently came to post from being a nurse there. He is a highly experienced and valued presence in the care home and we think we and they are very lucky to have him. The food is sometimes excellent, but often a bit 'boring', like school dinners. The activities are varied, there are outings when the bus is in service, book club, crafts, singing, afternoon teas, nature walks and more, though as a very sociable person our mum needs more, she goes out with friends & to church. They gladly accommodate this, once providing a chaperone to a wedding. They consider quality of life generally as a high priority. We have full confidence that she's in the right place.
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Review of

Whitefield Lodge Care Home

from E R (Daughter of Resident) published on 9 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Whitefield for over 2 yrs and I have always been made to feel very welcome, the staff are very friendly and you can have a good laugh with them and my mum enjoys that as well, I sometimes get involved with the activities which can be fun. The home and bedroom are always clean and
tidy, laundry done and put away, very happy knowing my mum is well cared for
Reply from Sandra Carr, Operations Consultant at Whitefield Lodge Care Home
Many thanks for taking time to send your review, it is much appreciated
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Review of

Carrickstone House Care Home

from I M (Daughter of Resident) published on 2 September 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are friendly and welcoming, rooms are clean and tidy entertainment staff are very proactive my mum is very happy and cared for but we have just recently been asked to bring in snacks for her I strongly feel these should be provided by the care home along with more fresh fruit and juice throughout
the day , I do however take biscuits and chocolates , coffee up for her at every visit.
The turn over in the washing is slow I believe they have had issues with the washing machines, hopefully that has been resolved.
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Review of

The Grange

from D W (Daughter of Resident) published on 27 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a lovely friendly atmosphere and the whole building is kept nicely and very clean. Staff are attentive and caring, taking account of individual needs. There are stimulating and varied activities and entertainment. Whilst I appreciate the need to maintain high standards of cleanliness I do not
understand why all clothing is washed at 40c, damaged beyond use and smaller items continually lost - socks, underwear.
Reply from Sandra Carr, Operations Director at The Grange
many thanks for taking the time to complete this feedback, if you have concerns about the laundry and damaged items can I ask that you speak to a member of staff regarding this. Many thanks Sandra…read more
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Review of

Silver Mews Care Home

from D D (Respite Resident) published on 17 July 2025
Submitted via Website • Report
Overall Experience 3.0 out of 5
I think staff could do with training on palliative care this goes for any care home. Care from some staff is excellent I couldn't say a bad word. However some staff need extra training immensely lack of empathy and compassion. Phones should be away not on any person! And a routine needs to be in place
with /residents checks , care , hygiene! Also uniform should be compulsory.
Reply from Sandra Carr, Operations Director at Silver Mews Care Home
Many thanks for taking the time to complete the survey and we apprectiate you honest feedback. I have taken your comments on board and shared these with the Home Manager, Laura and the Operations…read more
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Review of

Silver Mews Care Home

from Linda M (Daughter of Resident) published on 1 July 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed. All staff are wonderful, helpful and kind. I have noticed changes taking place since January. Improving all the time.
Reply from Sandra Carr, Operations Director at Silver Mews Care Home
Thank you for taking time to complete this review, it is appreciated
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Review of

Silver Mews Care Home

from D D (Daughter of Resident) published on 1 July 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff care, friendly, helpful above and beyond. Lovely management. Could not fault staff. Downside not all staff wear a uniform which can be confusing not knowing that they are staff or they could be visitors. Also its not very hygienic.
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Frequently Asked Questions about Exclusive Care Group

Costs for care homes owned by Exclusive Care Group

Average costs per week for care homes owned by Exclusive Care Group by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Exclusive Care Group, based on 3 out of 4 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,288
Residential Dementia Care £1,325
All Care Types £1,288
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Exclusive Care Group own?

Exclusive Care Group own 4 Care Homes.

Which Exclusive Care Group Care Homes have the highest review score?

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Exclusive Care Group to verify any information. View our terms and conditions. Exclusive Care Group has an Enhanced Service – more info.