Care Homes Owned by Exclusive Care Group

In very difficult circumstances, I cannot believe how well my dad is being cared for by the staff in Silver Mews. He thoroughly enjoyed the recent open day and was joining in with all the activities.

I have been so pleased with the care my grandmother has been receiving at silver mews. Nothing is too much for the staff, she loves getting involved in the activities that are on offer, and is overall so happy here which was always most important. Thank you so much.

Good facilities dedicated and experienced carers.

My father has been a resident here for around 18 months. Overall, I am satisfied with the care he receives, and he appears comfortable and well looked after when I visit. The manager is approachable, responsive and helpful, and concerns raised by family members are taken seriously. For example, my father is profoundly deaf, and there was a period when his hearing aids were frequently missing or not being worn. After discussions with management, we addressed this issue. On recent visits, he has consistently had his hearing aids in place, which has made a significant difference to his quality of life. Staff turnover appears relatively high, although several long serving members of staff provide valuable continuity and know residents well. Occasionally my father's clothing is marked by food or drink spills but this is undestandable given the challenges of caring for elderly residents. The commual areas have recently been refurbished and are much improved. Residents benefit from activities such as visiting animals, singing sessions and occasional outtings.There is also a pleasant garden area which residents can enjoy in good weather. Overall, I appreciate the care and support provided and would like to thank the staff for their efforts.

As it was my first experience of Stuart being in care. I didn't know what to expect from the levels of care. I had expected that Stuart's regime of walking with his rollater whenever possible would be maintained but obviously this didn't happen as proved by his weakened mobility once home. However, I was impressed with the kindness and care shown to Stuart and the willingness of the staff to listen to helpful information regarding Stuart's needs. I would be more than happy to have him return to Silver Mews for respite care if available.

I feel there are several areas that need urgent attention. Some staff members are kind and try their best, there are far too many delays in responding to residents' needs, which can cause resident and relative distress. The sickness and turnover of staff has caused inconsistent care on many occasions, also activities for bedbound residents are limited, leaving many without meaningful engagement during the day. Communication with families could also be improved, as updates are often unclear or delayed e.g. recent CQC Rating. Regrettably in the last 18 months I understand many complaints have had to be taken out by as relatives and residents trust has been eroded by management team, as they have not always delivered timely meaningful results to many safeguarding and internal issues. On a positive note the outside garden is a pleasant space and the internal decor is very pleasant.

My mam has moved out from Silvermews after 3 years with the last 18 months consisting of constant issues and multiple safeguarding issues regarding missed prescribed medications, poor care and certain staff members poor attitude. The difference at the new care home is incredible and mam is engaging in meals and activities again within 24 hours. Food is very poor at Silvermews and generally cold most of the time and with no real variety. If you just want transactional care, medicating, toileting and feeding then use Silvermews. If you want real love, care and attention to detail look at other Care homes as they is far far better out there. Our family now feel relaxed and content that Mam is now getting the care and attention she needs.

Well, where do I begin following on from my previous review it just gets worse. After raising multiple complaints regarding poor care and inadequate practice and poor behaviour in line with the home's complaints procedures I was served with a 28 day notice for my 86 year old mother who was in their so called care home for nearly 3 years. The notice was served by a quick phone call and a follow up email. No formal meeting was arranged to discuss the situation. The appalling management and upper management should be ashamed of how they supposedly run the home on a shoestring budget. Poor food which is often inedible and cold but is never acted on or improved and this has been apparent for nearly 2 years. Poor attitude of staff with personal opinions and oversharing information about themselves and other residents is utterly appalling. However I am pleased to say my loved one is moving to a much better place with a good rating not a needs improvement in practically all areas.

Would definitely recommend to anyone in the same situation.

We are very happy with the care my mother receives at Carrickstone House Care Home. The staff are very caring and tailor their care to my mother's specific needs. Nothing is ever a bother to them. Any health issues are picked up and treated and monitored very quickly. The management team in particular the care home manager are very hands on and approachable. A great team.

Since my mam has moved into the grange she has been very well cared for all the staff are very kind with my mam and also I recently had a big birthday (70th) and the kitchen here made me a cake and a lovely buffet tea. It was nice of them to make a fuss of me and a photo was taken of me and my mam and they printed it which I will cherish forever

Me and my family have been really happy with the care my mum has received, I could not fault the home at all. The staff are all lovely, caring and so helpful. Food is great and plenty of choice. My mums room is always clean and tidy, immaculate infact. The activities team are amazing, keeping everyone entertained. The facilities are great, the salon and cinema room are an added bonus. We feel very lucky to have our mum a place in this lovely home.

Since March 2025 my sister in law has been given excellent care in the Ovllaten unit. It is always clean the staff are professional and caring. As a regular visitor I am always made welcome by every member of staff. My sister in law is very happy and we are delighted with her care thanks Carrickstone for all the hard work you all do for her.

The facility is alway kept clean, well-maintained, and free from unpleasant odours. They have a great entertainment program and have fun events for relatives to attend.

Our experiences of the care home is the staff have been very supportive, informative , and understanding . Professional approach to aspects of care. Cleanliness always to a good standard. All factors resulting in the confidence we have of my mams safety and care

Since moving into Silver Mews 3 months ago, my aunt and all her family have been made welcome. The staff are like an extended family or friends to her. She has become to think of Silver Mews as her home. We are really happy with what we have seen. Thank you for all the love and care that you show her.

has never been better since she was admitted into Silver Mews Care Home. She has been there almost a year, and my family are thrilled at the wonderful care she is given on a daily basis. The home is such a lovely place to visit, and is always immaculate. The staff are very friendly, attentive, and approachable. My Mam likes to watch tv in her room, but she does have the options of activities with the other residents if she wishes. We made such a good choice in choosing this home for her. Our thanks to the manager and her team, would strongly recommend this home. Thanks again.

Excellent care, spotless clean, staff always go out of their way 'above and beyond' the personal touch was always at the forefront of the staff and duty of care was heart warming. Would definitely recommend.

My mum is the happiest and most content she has been in years.

My mother seems to be very happy in the home. The carers are really thoughtful and caring. The carers and management have dealt quickly and considerately with any concerns we have had. Regular activities take place, which are enjoyable for both residents family. The home is clean and well looked after. I can't fault anything.