The Grange

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.7 25 Reviews
  • The Grange, Houghton le Spring
The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring.

The home has 35 bedrooms, all with en suite facilities and the option to personalise. There is also a spacious living area and a dining room on both floors of the home. Lift access is available meaning there are no restrictions to residents spending time in any area of the home, including the garden and outdoor lounge.

The team at The Grange work hard to create a positive lifestyle in the home, with plenty of activities and trips outside the home taking place to keep residents engaged and active. Families and loved ones are always welcome too, becoming part of the family from the beginning.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1075
  • Self-Funded Residential Dementia Care: £1050 – £1110
  • RESPITE Self-Funded Residential Care: £995 – £1075
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1100

These prices are only a guideline, please contact The Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Vinnicombe (Manager)

Local Authority / Social Services

Admission Criteria

  • Social services and private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • Open visiting but Covid guidelines in place

Parking

  • Shared car park with another Care Home on site

The Grange Reviews (25)

9.7

The Grange has a Review Score of 9.7 (9.670) out of 10, based on 16 reviews in the last 2 years.
Over all time The Grange has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Grange
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Total of 25, showing 1-20
Review from David W (Husband of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the care of The Grange Care Home, since November 2022 and has received care and attention which was exemplary in all areas. The staff all of them have become friends. I wish them well for the future.
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Review from Susan L (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly. Mam kept clean, she is settled and content here, management are very good very helpful with any problems.
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Review from Doreen L (Resident) assisted by family/friend published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here, very well looked after. Staff are kind and helpful, very friendly.
Reply from Sandra Carr, Operations Director (consultant) at The Grange

Many thanks for your feedback, I note you only gave the food a 3 if you have any further comments regarding the food, can I ask that you share with the Home Manager, Sonia

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Review from Keith O (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly and helpful staff. Lots of activities for the residents to get involved in too.
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Review from Stella P (Resident) assisted by family/friend published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely clean and I am very lucky to be a resident. Food is good and the staff and related care workers, practitioners and support people are very caring, professional and friendly. We have a good variety of activities, however I wish I could get outside more especially during the summer.
Down side is the lift is regularly out of use and the care home fees increase each year higher than inflation rates.
Reply from Sandra Carr, Consultant Operations Director at The Grange

Many thanks Stella for taking the time to complete the survey. We apologise for the delay in the lift repair, which as you know is due to awaiting parts. I understand that the Operations Manager has spoken to you.

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Review from Adam W (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very professional, caring, clean, safe and friendly. Mam is comfortable and I am comforted by the extremely high amount of detailed assistance and tailored support Mam receves at all times from both internal and external service providers. The quality of food and hygiene is excepeitonal
which is very important. Although the fees are competitive, the yearly price increases each time I feel are disproportionate to the cost of living and inflation.
Reply from Sandra Carr, Consultant Operations Director at The Grange

Many thanks for taking the time to complete the survey. In regard to the fee increases, when increasing fees we take into consideration increases in minimum wages and increases in utility costs etc, but we do feel that we are very competitive in the local area with our fees

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Review from D W (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a lovely friendly atmosphere and the whole building is kept nicely and very clean. Staff are attentive and caring, taking account of individual needs. There are stimulating and varied activities and entertainment. Whilst I appreciate the need to maintain high standards of cleanliness I do not
understand why all clothing is washed at 40c, damaged beyond use and smaller items continually lost - socks, underwear.
Reply from Sandra Carr, Operations Director at The Grange

many thanks for taking the time to complete this feedback, if you have concerns about the laundry and damaged items can I ask that you speak to a member of staff regarding this. Many thanks Sandra Carr (Consultant Operations Director)

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Review from G H (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is suffering from pulmonary fibrosis which is a progressive illness. Since going into The Grange her needs are being well addressed by a team of professional carers and nothing is too much trouble. Mam's general appearance and demeanor have improved remarkably and this is entirely down to
the level of care she is receiving. She is now eating well, is much happier and has settled really well in her new surroundings. It is very reassuring to know that she is being so well looked after.
Reply from Sonia Vinnicombe, Manager at The Grange

Thankyou G for your kind words about the care for your mam you feel she has received at The Grange, we aim to continue long term for you to continue to feel as you do about your mam's care with us.

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Review from Christine C (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed to find some care for my mother after she was discharged from hospital following a fall but I felt that she wasn't well enough or would not be safe enough to go straight back to her bungalow as she lived alone and is fiercely independent. The Grange were contacted to see if they could help
me and my mother and I can honestly say that from the moment she arrived the staff and the love and care provided to not only my mother but to myself and my family has been fantastic. She has now built up her strength, is managing to walk again, is eating more than she ever did, and has made many friends. In fact she loves it so much she has decided she wants to stay there! Can't thank the wonderful staff enough for their professionalism but most of all for the loving care they give to all the residents.
Reply from Sonia Vinnicombe, Manager at The Grange

Thank you for this review, we are so happy that your mam and yourselves are happy with the support we offer and delighted to here your mam wishes to stay with us long term.

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Review from Annabel D (Partner of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been living here for nearly 18 months and I am very happy with the care he receives. The staff are sensitive to his needs and preferences and he clearly is very happy to be there. This period had needed a lot of sensitive and potentially distressing conversations and I have felt acknowledged
and supported throughout. I have marked activities as excellent despite his refusal to engage as the staff offer an extensive range of things to do and it's not their fault he doesn't want to get involved
Reply from Sandra Carr, Operations Director at The Grange

It is good to hear that you are happy with the care at The Grange, many thanks for your response.

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Review from Carol P (Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful, clean home. Caring staff. Always willing to help, have a buzzer to press if I need assistance. The home is like a hotel.
Reply from Rachel Rennie-Doran, Manager at The Grange

What a lovely card to have submitted. It is a pleasure to have you stay with us. Thank you for your kind words.

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Review from R S (Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home with plenty of activities to take part in. Food and rooms are excellent and care staff are very good in looking after residents.
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Review from Stephen M (Friend of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant care home, staff very friendly and attentive. Care home is bright and fresh. Staff keen and motivated to help. Only negative point is that some furniture is damaged and does not match - not something I would personally have in my room, however this is a personal opinion!
Reply from Antony Griffiths, Manager at The Grange

Thank you for leaving your feedback. Should there be anything that needs fixing due to damages please make this known to the staff team so a replacement can be arranged. Thank you.

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Review from Janice D (Wife of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a regular respite user. As a family we are very happy with the overall care he receives whilst staying at The Grange, the staff are excellent, the accomodation is very clean and well looked after, the food is good and there are activities to keep him occupied.
A care plan was put in
place which covers all of his individual needs and the home is well managed and I would highly recommend this to anyone looking for care for a relative.
Reply from Rachel Rennie-Doran, Manager at The Grange

We love having him here and looking after him. We can't wait to see him again soon.

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Review from Mary M (Respite Resident) assisted by family/friend published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After hearing about other care homes I was very shocked to find this one very clean, tidy and they clean all over the place two times a day, they help you when you aren't well, they did activities, the food/drink was different every day.
The staff looked after me and I couldn't thank them enough. The
staff were always on point with their duties and they interacted with the patients really well.
Reply from Rachel Rennie-Doran, Manager at The Grange

Lovely feedback - we hope you visit again soon.

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Review from David H (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for a Care Home for my dad after his spell in hospital. After visiting a number of local care homes and having some reservations we knew immediately upon having a tour and speaking with staff members that the Grange would be the place for him. The staff are excellent and understand the
emotions that both the resident and their families have when seeking residential care.
My dad was made very welcomed and the team got him settled in very quickly. Nothing was a problem for them and my dad was treated with exceptional care, respect, and love. It was a relief for the family knowing that he was in such a safe and caring environment.


Unfortunately, after only three weeks my dad's health condition suddenly deteriorated and he passed away with me by his side. The genuine care and compassion of all the staff for us at this time was excellent and they ensured dad was comfortable, in no pain and was allowed to pass away with dignity. Thank you to the Manager and the full team.

Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you very much for your review. We really appreciate the review that has been left. You and your family and your dad are such a miss at the care home.
Take care

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Review from Sandra C (Daughter of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place itself is beautiful, well maintained and staff are very caring.
Dad's room is a decent size and has his home comforts.
Thank you.
Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.

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Review from Elaine B (Regular Volunteer) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been going to The Grange for over 7 months now as a volunteer. My passion is knitting and I have enjoyed both teaching non-knitters and rekindling the skills for those who haven't knit for some time. Sometimes we do more chatting than knitting but that is also nice. The home is a friendly and
happy place and is spotlessly clean. All of the staff that I have met have been very caring, helpful and professional at all times. I look forward to my weekly visits and long may they continue. If I were to need residential care then The Grange would be my first choice. Well done to all the staff.
Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the feedback.
Sandra

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Review from C M (Brother of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been going to the care home for over six months to visit my brother. I've found all staff to be very helpful and professional. My brother has made some improvements to his health whilst being at The Grange. Overall, I am very happy with the level of care provided by The Grange.
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Review from Lee W (Power of Attorney of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in the care home since the new year, both he and his family and friends have been impressed with his all-round care. It has done the world of good being cared for in The Grange and he has come out of himself, interacting with both staff and other residents.
When he is away from home,
he sometimes can not wait to get back to the safe and secure environment of his new home. That speaks volumes for the care and compassion of The Grange. Thanks for helping over the difficult past few months.
Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to write this review, it is most appreciated.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.670 for The Grange is calculated as follows: ( (133 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 191 Ratings = 4.67
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Rachel

Rachel Rennie-Doran

Job Title: Operations Manager Joined: 2022

Operations Manager, Experienced Home Manager within the company.

Sonia

Sonia Vinnicombe

Job Title: Registered Home Manager Joined: 2022

I have worked in care for the last 27 years. I started in care as a carer and progressed through the years in my role.


I have a wide range of knowledge having worked in a variety of Care settings, including Residential, Dementia and Nursing homes.


I am dedicated to supporting The Grange Care Home and those who reside here to live a fulfilling and active life.


In my spare time, I like to spend it with my family and dogs. I enjoy watching Football, Rugby and Darts.

Frequently Asked Questions about The Grange

What types of Care is The Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Grange have?

There are 35 Single Rooms.

What are the Facilities & Services at The Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grange to the centre of Houghton le Spring?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Grange to verify any information. View our terms and conditions. The Grange has an Enhanced Service - more info.