The Grange

Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW
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9.7 25 Reviews
  • The Grange, Houghton le Spring
The Grange Care Home offers residential care in a newly refurbished environment located in a quiet village setting in New Herrington, Houghton le Spring.

The home has 35 bedrooms, all with en suite facilities and the option to personalise. There is also a spacious living area and a dining room on both floors of the home. Lift access is available meaning there are no restrictions to residents spending time in any area of the home, including the garden and outdoor lounge.

The team at The Grange work hard to create a positive lifestyle in the home, with plenty of activities and trips outside the home taking place to keep residents engaged and active. Families and loved ones are always welcome too, becoming part of the family from the beginning.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1075
  • Self-Funded Residential Dementia Care: £1050 – £1110
  • RESPITE Self-Funded Residential Care: £995 – £1075
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1100

These prices are only a guideline, please contact The Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Vinnicombe (Manager)

Local Authority / Social Services

Admission Criteria

  • Social services and private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • Open visiting but Covid guidelines in place

Parking

  • Shared car park with another Care Home on site

The Grange Reviews (25)

9.7

The Grange has a Review Score of 9.7 (9.670) out of 10, based on 16 reviews in the last 2 years.
Over all time The Grange has 25 reviews.

Overall Experience
  • 22
  • 3
  • 0
  • 0
  • 0
Date Published
  • 25
  • 8
  • 8
  • 16
  • 9
Reviewer Connection to The Grange
  • 6
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Joy T (Sister of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident of The Grange since October 2022. On my first visit to view the home, I was very much impressed with the information provided by the staff, I was given a guided tour of the home and all questions were answered. From the manager, carers, admin and all the other staff at
the home, myself, family and my sister are treated with respect. My sister is cared for with compassion and kindness and is settled and happy in her new home.
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Review from David W (Husband of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife went into this Care Home initially for a respite break; however, she will now be staying there on a permanent basis. The premises are spotlessly clean, welcoming and more like a decent hotel than anything else. The staff are brilliant, happy and caring. The food menus are extensive and give
a good choice of food for the residents. It has wide corridors and open lounges on both floors and the dining rooms look like something out of a bistro pub - very nice. Decor is pleasant and cheerful. All in all, a good choice for looking after my wife and visitors are welcome at any time.
Reply from Sandra Carr, Operations Director at The Grange

Thank you for taking the time to complete the review.

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Review from Hilary R (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam had a flood at home and needed temporary accommodation while a new bathroom was fitted. We chose The Grange as it was close by and had been recommended. Mam is 91 years young and stayed for four nights and was well looked after while there. The staff were really pleasant and helpful and kept
a good check on her. The food was good and Mam put on a little weight while in there which is all good. Very clean and bright and Mam enjoyed the company of really friendly and welcoming staff. Would definitely recommend this lovely care home.
Reply from Sandra Carr, Operations Director at The Grange

Many thanks for taking the time to complete the survey and for the such lovely feedback, it is great to get positive feedback for our home and staff.

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Review from Kenneth S (Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really very good, kind and very helpful.
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Review from S G (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at The Grange while my partner and I had a short holiday. The room was lovely and very clean. The whole care home was extremely clean and bright with really nice furnishings throughout. Caring staff. Very good care - before she stayed there, we had a home visit by the manager to find out
all about Mum. Mum would be happy to have respite again at The Grange.
Reply from Rachel Rennie-Doran, Manager at The Grange

Thank you for your lovely review of our home. We look forward to your mam visiting again and helping you plan short stays to enable you to have some downtime.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.670 for The Grange is calculated as follows: ( (133 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 191 Ratings = 4.67
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grange is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Rachel

Rachel Rennie-Doran

Job Title: Operations Manager Joined: 2022

Operations Manager, Experienced Home Manager within the company.

Sonia

Sonia Vinnicombe

Job Title: Registered Home Manager Joined: 2022

I have worked in care for the last 27 years. I started in care as a carer and progressed through the years in my role.


I have a wide range of knowledge having worked in a variety of Care settings, including Residential, Dementia and Nursing homes.


I am dedicated to supporting The Grange Care Home and those who reside here to live a fulfilling and active life.


In my spare time, I like to spend it with my family and dogs. I enjoy watching Football, Rugby and Darts.

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